Thực trạng mức độ trí tuệ cảm xúc của giám đốc doanh nghiệp tư nhân thành phố hồ chí minh thông qua trắc nghiệm MSCEIT

TRANG M Q C DO TRI TUE C A M XUC CUA G I A M D O C D O A N H NGHIEP TU NHAN THANH PHO HO CHI MINH THONG QUA TRAC NGHIEM MSCEIT THLJC Nguyen Ngpc Quynh Dao Dai hoc Sai Gon TOM TAT Nghien ciht dd tieh hdnh khdo sdt 120 gidm ddc doanh nghiep tgi thdnh phd Ho Chi Minh bdng phuang phdp trdc nghiem MSCEIT de tim hieu miic tri tue cdm xuc cua gidm ddc doanh nghiep Ke't qud nghien cihi cho thdy, mite iri tue cdm xi cua gidm ddc doanh nghiep tu nhdn tgi thdnh phd Ho Chi Minh d miic trung binh Tur khoa: Tri tue cdm xiic; Nhgn bie't cdm xiic; Hieu cdm xiic; Sii dung cdm xiic; Dieu khien va qudn ly cdm xiic Ngdy nhdn bdi: 26/11/2012; Ngdy duyet ddng bdi • 25/12/2012 Dat van de Vai tro cua tri tue cam xiic d6'i vcfi nha quan ly va lanh dao doanh nghiep da ducfc th&a nhan Tuy v^y, hien cac chirong trinh dao tao giam doc doanh nghiep mdi chi chii den viec cung cap nhOng kien thilc chuyfin nganh ma chua quan t^m diing miic dfi'n vific ren luyen nhiing ph^m chS^t, hua'n luyen nhiing ky nang cdn thiet cho su cong cong viec sau cung nhu chua thuc hien duoc vific hinh tri tufi cam xiic cho cac giam d6'c doanh nghiep m6t each bai ban va hieu qua Tru6c thuc trang do, de co mot chuong trinh dao tao mpt each toan dien tri tufi cam xiic cho cac giam doc doanh nghifip tru6c hfi't cdn co nhitng cong trinh nghifin ciixi thuc trang ve nhitag vdn di lifin quan Vay thuc trang tri tufi cam xiic cua cac giam ddc doanh nghiep tu nhan hifin nhu the' nao la m6t cau hoi cdn dugc tra Icfi Khach the va phuang phap nghidn curu 2.1 Khdch the nghien ciiu TAPCHfTAMLtHOaS61(166), 1-2013 81 Nghien ciu dupc khap sat tren 120 giam ddc doanh nghidp tu nhan tai thdnh phd Hd Cht Minh 2.2 Phuang phdp nghien ciiu Phuang phap trdc nghidm, phdng vd'n sdu, phuong phap quan sat, phuang phdp thd'ng kd toan hpc bdng phdn mdm SPSS 16.0 dupc s i dyng nghidn ciu ndy 2.3 Tide nghiem The Mayer - Salovey - Caruso Emotional Intelligence Test (MSCEIT) Hien cd nhidu trdc nghidm dupc ding dd tri tud cam xuc (EI), do, cd trdc nghiem MSCEIT cua John Mayer, Peter Salovey va David Caruso, version 2.0, 2()02, danh cho ngudi ldn t i 16 tudi trd len MSCEIT la mpt loai trdc nghiem duoc thid't kd dd bd'n nhdm (nang lyc) EI theo md hlnh thudn nang lyc cua Mayer vd Salovey (1997) bao gdm tieu test: - Tieu test A: Nhan bidt cam xic qua cdc khudn mat: cd bd'n bai tap nghidm, mdi bai tdp ddi hdi ngudi thyc hidn trdc nghiem phai quan sat ky mdt bic tranh va xdt dodn khudn mat theo nam loai cam xic ma cdc nha thidt kd trdc nghiem da xac dinh theo thang bac t i den (ti khdng cd cam xic ma bai tap da neu den rat cd cam xic dd) Tidu test E: Nhdn bie't cam xic qua cdc bic tranh: cd sau bai tap nghiem, mdi bai tap ddi hdi ngudi thyc hien trdc nghiem phai quan sat ky mdt bic tranh vd xet dodn bic tranh theo nam loai cam xuc ma trdc nghiem da xac dinh theo thang bdc t i den (ttt khdng cd cdm xic md bdi tap da neu ddn rdt cd cam xic dd) - Tidu test B: Nudi dudng cdc cam xic ttch cyc: cd nam tinb hudng, mdi tinh hudng doi hdi ngudi thyc bidn trdc nghidm phai xem xet ba loai cam xic ma trdc nghiem da xac dinh cd i'ch d mic dp nao theo thang bSc t i (khdng cd ich) de'n (rdt cd i'ch) Tidu test F: Xet dodn su tien tridn cdc cam xic: cd nam tinh hudng, mdi tinh hudng ddi hdi nghiem thd phdi hlnh dung cdc cam xic, tinh cam dd gid'ng nhu thd nao vdi ba loai cam xic ma trdc nghiem da neu theo thang bdc t i (khdng gid'ng) den (rd't gid'ng) - Tidu test C: Hieu nhttng thay ddi vd cam xuc: cd mudi hai tinh hudng, mdi tinh hudng ddi hdi nghidm thd phai dpc ky dd hidu cac loai cam xuc xudt hien va phat tridn nhu thd ndo Sau dd, nghiem thd chpn mdt trpng nam phuang dn tra ldi ma trdc nghidm da neu nhu la phuang dn tra l&i td't nhdt cho mdi tinh hudng - Tidu test G: Hidu su bidn ddi, hod trdn cdc loai cam xic phic hpp: cd mudi hai tinh hudng, radi tinh hudng ddi hdi nghidm thd phai hieu sy xudt hien, 82 TAP CHITAM LY HOC, Sd (166), - 2013 hod trdn vd phdt tridn cdc Ipai cam xic phic hpp didn bid'n nhu thd ndo Sau dd, nghidm the chpn mdt trpng ndm phuang dn tra Idi ma trdc nghidm da neu nhu Id phuong an phi hpp nha't cho mdi tinh hudng - Tidu test D; Qudn ly cac cam xic cia ban thdn: cd nam tinh hudng, mdi tinh hudng cd bd'n phuang dn hanh ddng Mdi hanh ddng nghidm the chpn mdt nam mic dd dupc cho la phi hop nhdt, theo thang bac ttt I (rdt kem hieu qua) ddn (rdt hieu qua) - Tidu test H: Qudn Iy cam xuc quan he vdi ngudi khac: cd ba tinh hudng la nhttng vdn dd quan hd lidn ca nhan, mdi tinh hudng dua ba phuong dn dd giai quydt O mdi phuang dn nghiem the chpn mdt nam mic dd dupe cho la phi hop nhdt thep thang bac ttt (rdt kdm hieu qua) de'n (rdt hieu qua) Cdc tieu test trdn cua MSCEIT dupc sdp xep thdnh bd'n tidu thang dd bd'n nhdm nang lyc: - Nhan bid't cam xic: Nang lyc nhan bidt cam xic thdng qua cac khudn mat, bic tranh (tidu test A va E) - Si dyng cam xuc: Nang lyc s i dyng cdm xic viec suy luan vd giai quydt van de (tidu test B va F) - Hidu bie't cam xuc: Giai quyet, x i ly nhing van dd cua cam xic Chang ban nhu biet nhirng loai cam xic nao Id tupng ty, la ddi nghich vd quan be gitta ching (tidu test C vd G) - Didu khidn, quan ly cam xic: Ap dung cac quy luat cdm xic dd hidu ban thdn vd hidu ngudi khdc (tieu test D vd H) Bd'n tieu thang trdn dupc quy vd hai linh vyc ludng: - Tri tue trdi nghiem cam xic: tidu test A, E, B, F - Tri tue chid'n luoc cam xic: tidu test C, G, D, H Ke't hop hai thang ITnh vyc trdn thang tdng MSCEIT * Cach danh gia ke't qua trac nghiem MSCEIT Sau tinh dupc chi sd tri tud cam xuc (EQ) cia cdc nghiera thd, ching tdi cdn c i vdo bang sd Iidu dd phan loai mic dp EQ cia gidm dd'c doanh nghiep tu nhdn tai thdnh phd Hd Chi Minh nhu sau: EQ Idn ban hoac bang 130: nhdra cd EQ rat cao EQ ttt 110 ddn 129: nhdm cd EQ cao EQ t i 90 de'n 109: nhdm cd EQ trung binh TAP CHI'TAM Lt HOC, Sd (166), - 2013 83 EQ t i 70 de'n 89: nhdm cd EQ thdp EQ nhd hon hoac bdng 69: nhdm cd EQ rdt thip Ket qua nghien ciru tri tue cam xic ciia giam doc doanh nghiep tu nhdn tai phd Ho Chi Minh qua trie nghiem MSCEIT 3.1 Ddnh gid chung ve mile dd tri tue cdm xiic cua gidm doc doanh nghiep tu nhdn Kdt qua thd'ng kd d bang cho thdy, didm trung binh cua chi sd trf tud cam xic cua gidm dd'c doanh nghidp tu nhdn la 100,00 Didu cho thdy tri tue cam xuc ciia cac gidm dd'c duoc khdo sat chi d mic trung binh Dp lech chudn la 15,00 chp thd'y cd sy phdn tan rd rdt vd chi sd tri tue cam xic gitta cdc giam dd'c doanh nghiep tu nhan Bdng 1: Mifc dp tri lue cdm xuc cda gidm dflc doanh nghiep lu nhdn STT Mic Thdp Trung binh Kha Cao Rat cao Tong Tdn so Ty le % 27 59 24 120 22,5 49,2 20,0 6,7 1.7 100 Diem trung binh Bo lech chudn 100,00 15,00 Dya vdo cdch phan loai mic dd tri tud cam xic, cd the nhdn thdy khoang 1/2 (49,2%) sd gidm ddc doanh nghidp tu nhdn cd chi sd tri tue xic cam mic trung binh Cd dd'n 22,5% (chiem han 1/5 mdu) sd giam ddc doanh nghiep tu nhan cd chi sd tri tue cdm xic d mic tha'p raic nay, kha nang nhan bid't cam xuc, khd nang hidu cam xuc, kha nang stt dung cam xic cua gidm dd'c doanh nghiep tu nhan ddu cd nhttng han chd nhdt dinh Day la sd dang bao ddng vi dd'i vdi mdt gidra ddc doanh nghiep tu nhdn, trf tud cam xic ddng vai tro vd cing quan trpng dpi vdi viec van hdnh doanh nghidp, dac bidt giai dpan kinh td khd khan hidn Thd nhung chi cd hon 1/5 mdu nghien ciu cd chi sd tri tue cdm xic ttt mic khd trd len Trong sd dd, ty Id sd ngudi cd chi sd trf tud cam xic dat mic khd chiem 20% mdu nghidn ciu Vdi mic tri tud cam xic nay, gidm dd'c doanh nghiep tu nhan phdn ndo se cd nhttng cdch thic, hinh thic ing x i phi hop vdi cdng viec hp cd kha nang nhan bie't, hidu va didu khidn cam xic mdt each tuang dd'i Didu ndy gdp phdn tao nhiing thudn lpi tfch cue 84 TAP CHf TAM Lf HOC, Sd (166), - 2013 cdng viec, dac biet la cac ydu cdu vd quan ly mdt doanh nghidp d mic cao vd rdt cao - mic dd trf tue cam xic dupc xem la rdt ky vpng cd dupc d giam ddc doanh nghiep tu nhdn, nhien tdng hai mic chua ddn 10%, dd mic cao chidm 6,7% va mic rdt cao chi cd 1,7% mdu nghien ciu Nhttng sd lieu cho thdy trf tue cam xic cua gidm dd'c doanh nghidp tu nhan kha han che, ddy la vd'n dd cdn dupc quan tam cung nhu cd nhttng bien phap lac ddng hay cai thidn nhdt dinh 3.2 Thtic trang cdc mat bieu hien tri tue cdm xuc cda gidm dd'c doanh nghiep tu nhdn 3.2.1 Thuc trang hai ITnh vuc Iri lue cdm cue cda gidm dfl'c doanh nghiep tunhdn Cdc giam dd'c doanh nghidp tu nhan tai phd Hd Chf Minh cd trf tue trai nghiem cdm xic cao hon hdn mic dp tri tue chie'n luoc cam xic (vdi didm trung binh ldn lupt Id 43,10 so vdi 27,79) Bdng 2: Thuc trang hai tinh vuc Iri lue cdm xuc cua gidm ddc doanh nghiep lu nhdn STT Hai linh vuc tri tue cam xuc DTB Do lech chuan Tdn so thap nhat Tan so cao nhat Thir bac Tri tue trai nghiem cam 43,10 7,21 29,00 11,00 I 27.79 6,55 59,00 41,00 xiic Tri tue chi6'n luoc cam xuc LTnh vuc trf tufi trai nghiem cam xiic chu ye'u hu6ng vao ban than, bao gom cac mat nhan bie't nhiJng cam xiic dang difin b ban than, xet doan cam xiic cua ngucfi khac thong qua hanh vi cii chi cua hp, nhan thiic duoc nguyen nhan gay cac cam xiic cung nhu nhan nhutig cam xiic cua ngucri khac cac mdi quan hfi va nhan su thay ddi cung nhu hudng phat trien cac cam xiic ciia ban than va ngu6i khac Giam dO'c doanh nghifip tu nhan la ngucfi trucfng thanh, nhan each phat trien v6i su hoan thien va on dinh nhat dinh, dong thdi hp lam viec moi trudng co nhieu su tucmg tac v6 mat xa hdi Nhung trai nghifim cudc sd'ng, cdng vific giiip hp nhan thiic chinh xac hon v^ ban than minh nhieu mat, co mat cam xiic Chinh vi vSy, vific nhan va hieu dupc cac miic dd khac v^ cam xiic ciia minh, ciia ngudi khac Cling nhu nguyfin nhan gSy cac cam xiic dd'i vdi cac giam dd'c doanh nghiep tu nhan khdng phai la qua khd Phdng vdn giam dd'c Q., Cdng ty Hoa TAP CHI TAM L? HOC, Sd (166), 1-2013 85 Sen cho bid't: "Nhdn cdm xiic d bdn ihdn minh khflng khd nhung de dieu khien nfl thi khfl hon vd so vfli viec nhdn cdm xiic cua ngufli khdc thi di han nhieu " Ngupc lai vdi trf tud trai nghiem cam xic, trf tud chidn lupc cam xic lai hudng ben ngoii, hudng ddn cd nhdn khac Linh vyc doi hdi giam dd'c doanh nghidp tu nhdn phai cd khd nang kidm soat cam xic cia ban thdn dupc bpc Id cac md'i quan hd vdi ngudi khac, ma dd'i vdi hp, trpng tdm Id cdng vide Vdi cdng viec cua giam dd'c doanh nghiep tu nhdn, cd thd nhdn thdy phdn chie'n lupc cam xic ddng mdt vai trd quan trpng vide, phat tridn cdng vide, tao dyng cac md'i quan he td't vdi dd'i tac cung nhu tao su thudn lpi giao tidp vdi nhan vien Cd thd nhan thdy nhttng ban chd kha ning kidm soat cam xic ban than la mdt nhttng nguydn nhan khie'n kha nang x i 1^ cdc tinh hudng kinh doanh va qudn ly se ft hidu qua Mdt giam dd'c dupc phdng vdn cho bidt: "Viec nhdn ban thdn minh dang Irong Uang thdi ndo khflng khfl nhung viec kiem che lai rdt khfl, nhdt Id nhirng cdm xuc tieu cue, dien hinh nhu viec gidn dCfmfll "Mdt didu cung dang quan tara, dd Id gid trj dCi lech chuan cia trf tue trai nghiem cam xuc Idn hon gid tri dp lech chudn cua trf tue chie'n lupc cam xic (7,21 so vdi 6,55) Dieu cho thd'y rdng, bidu hien trf tue chie'n lupc cam xic d cdc giam dd'c doanh nghiep tu nhdn ddng ddu ban so vdi bieu hien trf tue trdi nghiem earn xic Phan ti'ch sau han, chung ta cd thd nhan tha'y yd'u td kinh nghiera, tudi cd anh hudng den trf tue trdi nghidm cam xic bdi le ngudi cd nhidu kinh nghiem sd'ng thi khd nang hidu cam xic td't ban ngu&i tre it kinh nghiem Tdm lai, xet vd hai ITnh vyc trf tue cam xuc thi trf tud trai nghidm cam xic cia gidm dd'c doanh nghidp tu nhan tdt htm so vdi trf tue chidn lupc cam xic Cdn cd nhing nghidn ciu vd cdch thic dd phat tridn ITnh vuc chidn luoc cam xic d gidm ddc doanh nghidp tu nhdn tuong lai, bdi gidm dd'c doanh nghiep tu nhan khdng chi cdn la ngudi quan ly gidi ma la ngu&i lanh dao gidi, ngudi cd kha nang dnh hudng den ngudi khac 3.2.2 Thuc Irang bfl'n nhom ndng luc Iri lue cdm xtic cua gidm dfl'c doanh nghiep lu nhdn Ket qua thdng ke o bang cho thd'y, bd'n nhdm nang luc trf tud cam xic thi mat nhan bidt cam xic cd diem trung blnh cao nhd't (26,47), dd lech chudn 5,17, cho thdy mat bidu hidn nhan bid't cam xic gitta cdc giam dd'c doanh nghidp tu nhan khdng ddng ddu Mat nhan bid't cam xuc thd hien nang lyc nhan biet cam xic qua cac khudn mat, bic tranh Phdn cdc giam ddc doanh nghiep tu nhdn dat didm trung binh cao han cac mat khac cung la dieu de hidu, bdi hp Id ngudi trupng thanh, cd nhidu kinh nghidm trpng cudc ^^ TAP CHI'TAM LY HOC, Sd (166), - 2013 sdng, viec nhan thiic cac cam xiic qua quan sat la di^u khdng khd Mfit giam dd'c cho bie't.' "Viec quan sdt, nhdn cdm xtic vui, budn, gidn dU hay phdn ndo tdm trgng cua nhdn vien hay dd'i tdc Id dieu khdng qud khd Vi cUng tiep xiic nhieu, due ket nhieu thi mpi viec trd nen de ddng han " Bdng 3: Thuc trgng bd'n nhdm ndng luc tri tue cdm xuc cua gidm dd'c doanh nghiep tu nhdn su Bd'n nhom nang lute trf tue cam xuc DTB Dp lech chudn Tan sd thap nhdt Tan sd cao nha't Thi bac Nhan bie't cam xuc 26,47 5,17 16,00 38,00 Si dung cam xuc 16,62 3,73 10,00 24,00 Hidu bi^t cam xuc 14,94 3,60 7,00 22,00 Didu khidn, quan ly cam xuc 12,85 4,49 2,00 22,00 Tid'p dd'n, mat s i dung cam xic ding thi hai vdi diem trung binh la 16,62, day la nang lyc s i dung cam xic vide suy luan vd giai quydt van dd Do yeu cau vd dac didra nghd nghiep, raat that sy rdt cdn thidt dot vdi gidm dd'c doanh nghidp, bdi kinh doanh hp thuftng xuyen ddi dien vdi nhidu vdn dd va tinb hudng phdt sinh khdc nhau, viec giai quye't hidu qua vdh dd gdp phdn tfch cyc cdng vide Tidp dd'n, mat hidu biet cam xic cd didm trung blnh ding thi ba, vdi didm trung blnh la 14,94 Dd lech chuan cua mat hidu bidt cam xic cd gia tri thdp nhdt so vdi cdc mat bieu bidn khac, cho thdy nang lyc hidu biet cam xic d cdc gidm dd'c doanh nghidp tu nhan ddng ddu hon so vdi cdc mat khdc cdu trie trf tud cam xic Nang lyc hieu bidt cam xic the hien kha nang giai quyet, x i ly nhttng vd'n dd cua cam xic, chdng han nhu bidt nhing loai cam xuc nao Id tuang ty, la dd'i nghjch vd quan he gitta ching Cu thd ban, kha nang bdc Id d chd giam dd'c doanh nghidp tu nhan hieu dupc xic cdm, tinb cam cua ban than, quan tam den nhttng nhu cau, mong mud'n cua ngu&i khac vd nang dd ngudi khdc cung phdt tridn Md'i quan he tryc tie'p vd quydt dinh sy cdng nghd nghiep cua gidra ddc doanh nghiep tu nhdn chinh Id md'i quan he gitta hp vdi nhdn vien va vdi dd'i tdc Chinh viec hidu bidt nhttng cam xic cua nhdn vien va dd'i tdc giup gidm dd'c cd nhing ing x i cung nhu sy kfch thfch, ddp ing nhttng nhu cau vd mat cam xic cia hp mot each phu help Khi hp nhan dupc su tin tudng d nhan vidn vd sy hai Idng nPi dd'i tac thi hp se thudn Ipi ban rdt nhidu dd dat dupc nhing cdng Mdt gidm dd'c khac chia se: "Dieu TAPCHiTAMLynOCSdl (166), 1-2013 87 quan a mflt ngufli ldnh dao Id Idm cho nhdn vien tin tuang vd yeu men dieu ndy truflc lien phdi xudi phdt tit sU hieu, thflng cdm vd dflng vidn hp nhiing liic cdn Ihiel Han nita, dfl la nhdn nhiing Hem ndng hp de tao nhSng Cfl hfli deho phdl Iri4n dfl mfli Ihuc sti Id ddp iing het nhu cdu cdm xuc, nhu cdu vii mdi linh thdn" Tuy nhidn, didm trung binh cua ndng luc hidu biet cam xic chi ding thi vd khdng cao, ddy cttng la mdt nhttng mdt han che tri tue cam xic md giam dd'c doanh nghidp tU nhdn cdn quan tdm Cud'i cung, quan \^, didu khidn cam xic - nang lyc cao nhd't bdn nang lyc co ban cia trf tue cam xic cd didm trung blnh thd'p nhSt (12,85) (Jua thyc tidn quan sdt, cdng vide, mCit sd tinh hudng kha cang thdng nhu nhan vidn pham sai Idm Idm thd't thodt doanh thu thi phan ing cua giam dd'c rdt manh me, tic gidn, cd nhttng l&i trdch mdng nhdn vien trudc tdp the Dac bidt Id d i bid't cd nghidm vidn quan sdt nhung hp vdn khdng kidm chd dupc sy gian dtt Tinh trang gian gitt hay la mdng cd'p dudi khdng phai la tinh trang hidm gap d giam dd'c doanh nghidp tu nhan Cdng vide cang cang thdng hp cdng khd quan ly cam xic cua minh hdn Khdng nhttng the, quan ly nhan vien, hp cung khd didu khidn cam xic d nhan vien cia minh Trong phdng vdn sdu, giam dd'c Q cho bie't: "Nhiing mdu thudn Irong npi bfl nhdn vien cdng khd thuflng xuyen xdy ra, vfli nhiing mdu thudn nho minh co the khuyen rdn hp duac, nhung vfli nhiing mdu ihudn Ifln han ihi khflng phdi di ddng Viec phdn biet diing hay sai, hieu duac cdm xiic timg nhdn vien de dua quyet dinh phil hcfp vfli cdm xiic cda ho that sukhfl " Nhu vdy, ket qua nghien ciu cho thd'y, bd'n nhdm nang luc tri tu? cam xic thi nang lyc nhan bid't cam xic cao nhdt vd nang lyc qudn ly, didu khidn cam xuc la tha'p nhd't O gidm ddc doanh nghiep tu nhdn, cac nang lyc cd didm trung binh giam ddn theo thang bac t i nang luc bac thip de'n nang luc bac cao Nhttng kdt qua nghien ciu cho thd'y nhttng ban che cua cac giam dd'c doanh nghiep tu nhan, rdt cdn cd nhung bien phdp khdc phyc nhdm phat tridn, nang cao tri tue cam xic cua hp 3.2.3 Thuc trang ldm mdi hieu hien tri lue cdm xiic cua gidm ddc doanh nghiep tu nhdn Sd lieu d bang cho thd'y ke't qua tuong tu nhu bang Nhung mat cd didm trung binh cao nhdt tap trung d nSng lyc nhdn thic cam xic Ding thi nha't la khd nang nhan bid't cdm xic bieu Id qua cdc bic tranh vdi DTB = 15,94, tidp theo la kha nang nhdn bidt cac cam xic qua cac khudn mat Xdt vd sy trudng vd mat nhan each vd su trai nghiem cudc sdng thi ddy khdng phdi la mdt ydu cdu khd vdi gidm dd'c doanh nghidp tu nhdn Ding thi ba Id kha nang xdt dodn su tid'n tridn cac cam xuc vdi didm trung blnh Id Id 8,62 Kha nang ddi hdi gidm dd'c doanh nghidp tu nhdn TAP CHI TAM LV HOC, Sd (166), - 2013 phai bie't hlnh dung cdc cam xic, tinh cdm xud't bidn gidng bay tuong ty vdi cam xuc nao Ding tbi tu Id kha nang hidu nhttng thay ddi vd cam xic vdi didm trung blnh la 8,49 Hai kha nang ddu gdp phdn quan trpng dd gidm ddc dpanh nghidp tu nhdn kjp thdi x i ly cdc tinh hudng xay cho phi hop vdi tdm trang, cam xic ma dd'i phuemg sdp thd hidn hay bdc Id Bdng 4: Thuc Irang tdm mat bie'u hien tri lue cdm xuc ciia gidm dfl'c doanh nghiep tu nhdn Nang lyc tri tu^ cam xuc phdn DTB Do lech chuan A Kha nang nhan biei cam xuc qua cac khudn mat 10,53 2,507 B Kha nang nudi dudng cac cam xuc tich cue 8,00 c Kha nang hidu nhttng thay doi ve cam xuc D Khii nang quan ly cac cam xuc CLia ban than E Tan sd cao nha't Thi bac 6,00 17,00 2,456 3,00 13,00 8,49 2,939 3,00 15,00 8,34 3,148 1,00 16,00 Kha nang nhSn bie't cam xuc bidu Id qua cac bic tranh 15,94 4,051 8,00 23,00 F Kha nang xet doan sy tie'n trien cac cam xuc 8,62 2,387 4,00 13,00 G Hieu su bie'n doi, boa tron cac cam xuc phic hop 6,45 1,587 3,00 9,00 H Quan ly cam xtic quan he vdi ngudi khac 4,51 1,838 1,00 8,00 Stt Ding tbi nam la kha nang quan ly cdc cam xic cua bdn than vdi didm trung binh la 8,34 Day la mdt khd nang quan trpng cdu trie trf tue cam xic cia gidm dd'c doanh nghidp tu nhan Khi giam ddc doanh nghiep tu nhan biet qudn ly cam xic cia bdn than thi ho se bidt thd hien nhttng cam xic tfch cyc va nhttng cam xuc phi hop vdi ting thdi didm khac dd gdn kdt vd dung hoa cdc md'i quan he cdng vide Hon bet, dudi sy cang thdng va dp lyc cua cdng viec thi kha nang qudn ly cam xic cua bdn thdn ddng vai trd then ehd't de hp lam chu ban than, tranh dupc nhttng phan ing tieu cue xay trpng cdc mdi quan he cdng viec, dien hinh nhu sy gian dtt, tic gian TAP CHI TAM LV HOC, Sd (166), 1-2013 89 Ding thi sau Id kha nang nUdi dudng cac cam xuc tfch cue vdi didm trung binh la 8,00 Cing vdi khd nang quan I>* cam xic cua ban thdn thi kha nang cung ddi hdi giam dd'c doanh nghidp tU nhdn chu dpng viec kidm soat, chd ngy, ddp tdt hoac loai bd nhing cam xic khdng cd fch Yeu td giip gidm dd'c doanh nghidp tu nhdn tri nudi dudng hoac tao nhttng cam xic cd ich qua trinh thyc hien muc tidu hoac tuang tdc vdi ngudi khdc Tuy nhien, kcl qua cho tha'y giam ddc doanh nghiep tu nhan tai phd Hd Chi Minh cdn kha ban chd d mat ndy, cd trudng help hp khdng nhdn biet dupc nhttng cam xic khdc cd tdc dung nhu the ndo vdi hidu qua cdng vide Ding thi bay la kha nang hidu su bie'n ddi, hod trpn cac cam xic phic hpp vdi DTB = 6,45 Dp Idch chudn cua kha nang thdp nhd't, bdng 1,587, cho tha'y so vdi cdc kha nang khac thi kha nang tudng dd'i ddng ddu va 6n djnh ban giia cdc giara ddc doanh nghiep tu nhin Tuy nhidn kdt qua nghidn ciu cho thdy rdng, kha nang hidu dupc nhung trang thai cam xic khdc nhau, nhung cung bac cam xic, su dan xen cia ching quan he vdi ngudi khac gidm dd'c doanh nghidp tu nhan cdn rdt mo hd Didu cd le chua phi hop Idm vdi nhttng kinh nghidm ma giam dd'c doanh nghiep tu nhdn da trai qua cudc sd'ng, nhien cung tuong dd'i dd chdp nhdn khdch the nghien ciu da phan cd thara nien cdng tac chua ldu vd tudi doi cdn khd trd ndn d hp cd sy han chd vd kha nang quan sat, cam nhan cam xuc phic tap Mat quan Iy cam xic quan he vdi ngudi khac xep vi trf cudi cing vdi didm trung binh Id 4,61, didm trung binh cao nhd't md gidm dd'c doanh nghiep tu nhan dat dupc chi bdng 8,00, thap hPn nhidu so vdi cac nang lyc khdc Cd thd ndi ddy Id mdt nhttng nang lyc rdt quan trpng tuong tac vdi ngudi khdc, tuang tac vdi nhan vidn va dd'i tdc Tuy nhien, cdc giam dd'c doanh nghidp tu nhan cdn rdt han che vd nang lyc Ket luan Thyc trang mic dp trf tue cam xic cua gidm dd'c doanh nghidp tu nhdn tai phd Hd Chf Minh d mic trung binh Nang lyc quan Iy vd didu khidn cam xic Id nang luc bac cao nhdt bd'n nang luc ca ban cua tri tud cam xic nhung ke't qua ludng cho thdy nang luc lai ye'u nha't Nhing kdt qua nghien ciu ndy cho thdy cdn cd nhing dinh hudng cho vide bdi du&ng va ndng cao nang lyc quan ly cam xic ndi ridng va tri tud cam xic ndi chung cho ddi tupng la cac gidra dd'c doanh nghidp tu nhan Tai lieu tham khao Andrea Bacon & All Dawson, Gidi md iri lue cdm xiic, NXB Hdng Die Daniel Goleman, Tri tue xtic cdm, NXB Lao ddng - Xa bdi, 1995 90 TAP CHI TAM Lt HOC, Sd (166), 1-2013 Daniel Goleman, Tri lue xuc cdm Irong cdng viec, NXB Tri thic, 1998 Roger Fisher & Daniel Shapiro, Siit manh ciia iri tue edm xiic, NXB Tie, 2005 Travis Bradberry & Jean Greaves, Thdng minh cdm xiic de hanh phiic vd ihdnh cong, NXB Tri thic TrSn Trpng Thuy, Khoa hpc chudn dodn Idm ly, NXB Giao dud Hendrie Weisinger, Ph.D, Emolioilal Ihielligence al work, Jossey Bass Inc California, 1998 Peter Salovey & David J.Sluyter, Emotion DevelopmeM and Emolional Intelligence, BasicBook, New York, 1997 Schulze Ralf, Roberts D Rithard EDSi Emolional Inlelligence, An Intematinal Handbook, Hogrefe & Huber Pliblishers, Germany, 2005 10 Robert K.Scoopei, Ph.D & Ayman Sawaf, Emotional Inlelligence in Leadership and Organizalions, The Berkley Publishing Group, New York 11 Steven J Stein, Ph.D and Howard E.Book, MD, Emolional Intelligence and your Success, Onada, 2006 TAP CHITAM Lf HOC, Sd (166), - 2013 91 ... rdt thip Ket qua nghien ciru tri tue cam xic ciia giam doc doanh nghiep tu nhdn tai phd Ho Chi Minh qua trie nghiem MSCEIT 3.1 Ddnh gid chung ve mile dd tri tue cdm xiic cua gidm doc doanh nghiep... giam dd'c doanh nghidp tu nhan Cdng vide cang cang thdng hp cdng khd quan ly cam xic cua minh hdn Khdng nhttng the, quan ly nhan vien, hp cung khd didu khidn cam xic d nhan vien cia minh Trong... tdng MSCEIT * Cach danh gia ke't qua trac nghiem MSCEIT Sau tinh dupc chi sd tri tud cam xuc (EQ) cia cdc nghiera thd, ching tdi cdn c i vdo bang sd Iidu dd phan loai mic dp EQ cia gidm dd'c doanh