Thử nghiệm đo lường trí tuệ cảm xúc tại nơi làm việc bằng thang genos trên mẫu giảng viên trẻ

THCJ NGHIEM DO LUONG TRI TUE CAM XUC TAI NOI LAM VIEC BANG THANG GENOS TREN M A U G I A N G VIEN TRE Bal viet la mot phan ket qua nghien ciru de tai cap co sd 2017: Bi/dc 6au thich nghi trac nghiem tri tue cam xuc cong viec Genos; Vien Tam ly hoc chu tri; TS fi6 Thj Le Hang lam chij nhiem PGS.TS Phan Thj Mai Huang Trudng phong Phong Tdm ly hgc thuc nghiem, Vien Tdm ly hoc T O M TAT Nghien ciru thir nghiem thich nghi ihang Genos nhdm chi nhuTig van de vd khd nang luang tri tue cdm xuc tai noi Idm '^iec bang thang ndy Mdu nghien ciru gom 126 gidng vien tre Idm viec lai mot truang dgi hgc & Hd Ngi, 34,5% la nam, tuoi trung binh la 27,1, thuc hien thang Genos gom 70 cau Phan tich die lieu chi mot so menh de khong dat yeu cdu can phdi loai bo Kit qua so sdnh mot so ddc diem tdm trdc cua bdn chua thich nghi vd bdn da thich nghi cho thdy bdn thich nghi idt hon va cd the ditng no de luong mot sd ky nang cdm xuc tai nai Idm viec Kit qua chi nhimg bdng chung ve su can ihiet phdi thich nghi trdc nghiem nuoc ngodi trudc dua vdo su dung nghien cini d Viet nam Dong thai, tdc gid ciing chi han chi cua nghiin cim ndy ciing nhu huang nghien ciru tiep theo ve thang ndy Tin khoa: Tri tue cam xuc, Tri tue cdm xuc tgi nai lam viec; Gtdng vien tre; Genos, Do luang Ngay nhan bdi 4/3/2016; Ngdy duyel dang hdi • 25/5/2017 ABSTRACT A pilot study adapting the GENOS scale was conducted to find out i.'isues and possibility of using this scale to measure emotional intelligence al workplace The sample consisted of 126 young lecturers working al an university in Hanoi, 34 5% of those was male, with average age is 27 The GENOS with 70 items was used Data analy.sis found some poor items of GENOS that should be removed Comparing unadopted and adapted version of GENOS in some psychometric properties show that the adapted version is better in measuring emotional skills at workplace Re.sulls show the need to adjust joreign tests before u.se in Vietnam Al the same time, some limitations of this study as well as the direction of further research on this scale were discussed Keyword: Emotional mielligence; Emotional mtelligence at workplace; Young lecturers, GENOS, Measure TAP CHI TAM LY HOC, So' (219), - 2017 Mddau Tri tue cam xiic dugc hilu la kha nang nang luc, ky nang ciia ngudi \ iec nhan bilt, danh gia quan ly va dieu chinh cam xuc ciia chinh ban than moi ngudi, ciia ngudi khac Vi the no cd vai tro ro ret dilu chinh, dilu khiln hanh vi ciia ngudi mot each thich hgp vdi mdi trudng xa hoi xung quanh, lam cho ngudi hoat dgng hieu qua hon, sdng hanh phuc bon, quan vdi ngudi khac tot hon Nai lam viec la noi ma ngudi the hien ro nhat gia trj xa hoi eda minh thong qua lao dgng Noi lam viec eGng la noi ma ngudi phat trien cac mdi quan he ding nghiep, vdi cap tren, vdi cap dudi Nhiau nghian cilu da cho thay, anh hudng cua cam xiic dan lao dpng ciia ngudi Nhirng loai hinh cam xuc tieu cue nhu buon chan, lo au, tdc gian, sg hai, ghet lam giam cudng dp lam viae, tac dgng xiu dan nang suat lao dgng cua ngudi Va ngugc lai, nhung cam xuc tich cue nhu vui ve, hanh phuc, yeu thuang cd tac dung thuc day ngudi lam viec tit hon Goleman, mot nha bao, nha nghian cull ve tri tue cam xiic va img dung ciia no chi rang: "Khi ban dang d nac thang diiu tien cua su nghiep, vdi tri tue cam xiic cdng viec, ban cd the: Phat trian nhimg sd trudng von cd; Duy tri ban sac ca nhan; Phat trian sire sang tao va dgng co hanh dpng; Giai quyet xung dot va tang kha nang giao tiap va Hinh tlianh cac mdi lian minh trgng ylu" (Goleman, 2007, tr 6) Tri tue cam xuc tai noi lam viec tha hien ky nang ciia ngudi viec hieu, tha hien, quan ly kiam soat, diau chinh cam xuc ciia minh cua ngudi khac tai noi lam viec nham hudng den muc dich lam cho mdi ngudi thoai mai hon tai noi lam viec thuc day moi ngudi lam viec tit hon Mo hinh tri tue cam xuc Genos Ian dau tian dugc TS Benjamin Palmer va OS Con Stough d Trudng Dai hgc Swinburne, Melbourne, Australia de xuit vao cuoi nhirng nam 1990 Mo hinh cd xu hudng col tri tue cam xuc la ky nang hem la nang lire Theo do, tri tue cam xiic Genos gom ky nang cam xiic co ban: ky nang nhan biet cam xuc ciia ban than, ky nang thi hien cam xiic, ky nang nhan biat cam xuc ngudi khac, ky nang luan giai cam xiic, ky nang quan ly cam xuc ngudi khac, ky nang quan ly cam xuc ciia ban than va ky nang kilm soat cam xuc manh cua ban than Theo cac tac gia, trac nghiem tri tue cam xiic d day khong ban den tri luc cam xuc noi chung ma chi quan tam din nhung hanh vi bilu hien tri tue cam xiic hieu qua nhit tai noi lam viec (Palmer va cong su, 2009) ^ Tri tue cam xiic \a ludng no d Viet Nam hien dang dugc quan tam Nhieu nghien cim da dugc thuc hien va vin dl thang ludng luon dl lai nhirng ban khoan cho nha nghien ciru Mot si trie nghiem/thang tri tue cam xiic da dugc su dung (Trin Thi Thu Mai, 2013; Phan Trgng Nam, 2007; Nguyin Thi Hien, 2009; Nguyen Hoi Loan, 2009; Doan Van Dilu, 2014; ), si trie nghiem Nang luc cam xuc Mayer, Salovey va Caruso dugc sir dung nhilu nhit Nhirng nghian cim \c thich nghi trie nghiem/thang chua phi biln khien cho viec ludng co nhirng han chi nhit dinh Mau khach thi cac nghien cuu '"* TAP CHI TAM ly HOC, Sd6 (219), 6-2017 n6u tren ciing chii ylu khoanh lai a gi6i sinh vien Nghien curu thii nghiem vdi thang Tri tue cam xuc Genos, m6t mo hinh tri tue cam xuc c6n kha moi Viet Nam Hon niia, day la thang dac trung cho viec luong tri tue cdm xiic noi ^ viec, voi miu \k nhOng nguoi da di ^ , trai nghiem hoat dpng lao dong X£l hoi voi nhOng mli quan he nguoi - ngudi, co dac trung khac hSn voi sinh vien NghiSn cuu dat cau hoi: (1) Mot trie nghiem khong qua giai doari thich nghi CO gi khdc so vdi dS thich nghi ph4n tir goc d6 cac dac dilm tam trac; (2) Ket qua thii nghi|m luong bSng thang thich nghi tren mau chgn dat nhung v§n dl gi? Phinmg phap nghien cmi Mdu nghien ciru Mau nghien ciiu g6m 126 giang vien tre, dang giang d^y tai mot trudng dai hoc Hd Noi, co tham nien gidng day trung binh la ndm, ngudi cd thdi gian Idm viSc it nhat la mia nam va dai nhat la 12 nam Nam chiem 35,7%, nir chi6m 64,3% Tudi trung binh ciia mau nghien ciiu la 27,1, cao nhat la 35 tu6i va thap nhat la 23 tudi Mau ndy bao gom gan nhu todn bo sd giang vien tre cOa trudng, ^ ^ gidng day d cac khoa khdc nhau, tham gia vao nghien cuai theo nguyen tac tu' nguySn Mau nghien cim Idm viec ciing mdt trudng, dieu giiip kiem soat cac bien mdi trudng tdc dpng den tri me cam xiic Cong cu nghien ciru Thang Tri tud cam xiic cua Genos gom 70 m^nh de, mdt ciia tri tue cam Xiic, mdi mdt gom 10 menh de Cac mat dd da dupe de cap den d phan md dau Trong thang cd cap m^nh de vdi ndi dung tuong tu de co the kiem tra cheo, chiing tao thang dp hieu luc cua cac cau tra loi vd dua vdo day de tinh he sd bat on dinh ciia thang Thang cd hinh thiic thang Likert bac va tuong ling vdi diem ciia cdc bac nhu sau: Khdng bao gid/Hdu nhu khdng bao gid; Hiem khi; Thinh thodng; Tuong doi thuong xuyen vd Rat thuong xuyen/Hau nhu thudng xuyen Phan tich du lieu Xu ly cac menh de nghich dao; Trong thang Genos cd mdt sd menh de cd y nghTa nghich dao Dd la nhimg cau mang ndi dung trdi ngupc vdi cac menh dl khdc ciia thang Cac menh dl nghich dao ciia'thang dupe doi dilm theo nguyen tdc sau: ^ 5; ^ ; ^ 3; = vd5 = Tinh todn diem Tri tue cdm xuc: Muc dich ciia nghien ciiu Id so sanh dilm danh gia tri me cdm xiic d trudng hpp: chua thich nghi va sau da thich nghi, vi the, cac diem tri tue cam xiic phan vd tdng hop dupe tinh todn Id diem trung binh cdng ma khdng phai la diem tdng nhu hudng dan ciia trdc nghiem TAP CHf TAM L? HOC, Sd' (219), - 2017 15 Dilm cua tCmg ky? nang cam xiic dugc tinh bdng dilm trung binh cdng ciia cac menh dl ndm kf ndng dd (sau da ddi dilm cac menh dl nghich dao) Dilm tri me cam xuc t6ng hop dupe tinh bdng trung binh cdng dilm cua ky nang cdm xuc Dilm cang cao thi tri me cam xiic cang cao D I danh gid tri me cam xiic theo chudn, dilm tri tue cdm xuc tdng hpp vd cac dilm thdnh phdn da dupe chudn hoa Phuong phap tinh diem chudn hda cua cdc ca nhdn theo cdng thuc Weschler dl dat dilm trung binh mdu = 100 va dp lech chudn mdu = 15 tren toan miu nhu sau: EQ, = 100 + 15 X ((Xi - DTB)/DLC) Trong dd: EQ,: la dilm tri tue cam xiic chuan hda cua cd nhan thii i; X,; la diem dat dupe qua trac nghiem ciia cd nhan thii i; DTB: la diem trung binh cua toan mau; DLC: Dp lech chuan cua toan mau Ket qua nghien ciiu Do tin cdy cua thang Dp tin cay ciia thang duac tinh bang he sd tin cay Alpha ciia Cronbach He so ludng su on dinh ben ciia thang do, the hien d mdi tuong quan chat che giira chiing vdi Vdi ban goc 70 menh de (sau day se dupe gpi la Genos70), he sd tin cay Alpha ciia Cronbach = 0,87 He sd mong quan hieu chinh ciia timg menh de vol loan bo thang (corrected item-total correlation) dao dpng lir -0,44 den +0,68 Tat ca cac he sd nho hon 0,30 deu la nhiing he sd the hien mdi tuong quan yeu ciia menh de vdi thang Theo ly thuyet ve dp tin cay, chiing khdng nen cd mat ihang vi khdng dat dupe dieu kien ve dp on dinh ben cua Ihang do, the hien qua tuong quan ciia tirng menh de vdi loan bp thang Cd the ihay, mac dii dp tin cay ciia Genos-70 la rat cao nhung van bao gom dd nhimg menh de khdng phii hpp, bdi nhieu menh dl cd he sd tuong quan vdi loan bp Ihang d mire yeu, tham chi rat yeu, trai nguoc han vdi thang (cd he sd luang quan nhd han 0) Trong ban Genos thich nghi, cac menh de cd he sd tuong quan vdi loan bp Ihang (ilem-iolal correlation) nhd hon 0,3 se bi loai khdi phan tich bdi khong dat dp tin cay Trong nghien ciru nay, cd tdng cdng 26 menh dl bj loai khdi phan tich So menh de lai la 44 (sau day gpi tdt la Genos-44), Cac menh dl dugc phan bd vao cac lieu ihang duac thi hien d bang Du lieu bang iren cho thay, sau loai bd cac menh dl cd luang quan yeu vdi Ihang thi dp tin cay ciia thang Genos-44 tdng hop cung nhu cac tilu Ihang cua no deu Idn han dp tin cay ciia Genos-70, mac dii cd sd luong menh dh it han Chiing la biet rang, he so tin cay Alpha ciia Cronbach phu thupc vao sd luang menh de Sd luong menh dl Idn lam cho dp tin cay cao hon Trong trudng hap TAPCHITAM LV HOC, Sd6 (219), - 2017 nay, cac menh dl kbdng tit lam giam tin cay ciia thang tren mau ngudi Viet, chung dugc bao cao la kha on djnh tren mau ban xir Bang 1: sS menh di, tin cdy cua thang Tri tue cdm xiic tdng hop vd cdc tieu thang thdnh phdn phien bdn Genos-70 vd Genos-44 So menh de Cac mat tri tue cam xuc Do tin cay Cronbach a Menh de giu- lai va loai bo a Genos-44 so: Genos70 Genos44 Genos70 Genos44 Tri tue cam xiic tdng hffp 70 44 0,87 0,95 Ky nang nhan biet cam xiic ciia ban than 10 0,63 0,77 1, 8, IS, 22, 29, 50 63 (Loai bo 36, 43 va 57) Ky nang the hien cam 10 0,55 0,67 2, 23,37, 51,58, 70 (Loai bo 11, 16, 44 va 65) Ky nang quan ly cam xuc cua ban than 10 0,40 0,78 19, 33, 40, 47, 54 62, 69 (Loai bo 5, 26 va 61) Ky nang kiem soat ciim xuc manh cua ban than 10 0,56 0,78 7, 14,28,42, 56 (Loai bo 21,30, 35,49 va 68) Ky nang luan giai cam 10 0,50 0,64 4, 18, 25,46, 53, 60 (Loai bo 10, 32, 39 va 67) Ky nang nhan biet cam XLIC cua nguoi khac 10 0,13 0,70 Ky nang quan ly cam xuc ciia ngiroi khac 10 0,66 0,83 3,24 31,45,52, 59 (Loai bo 9, 17, 38 va 66) 6, 13, 20, 27, 34, 41, 48 (Loai bo 12, 55 va 64) XLIC XLIC Trong sd cac tieu thang ciia Genos d hai phien ban, cd nhirng mat cd dp chenh ve he sd tin cay kha ro net, la Ky nang nhdn biet cdm xuc ciia nguai khdc (chenh 0,57), Ky ndng quan ly cdm xuc ciia bdn than (chenh 0,38), Ky ndng kiem soat cdm xuc manh bdn than (chenh 0,22) Ta xem xel cac menh de bi loai bd d cac lieu thang Ve noi dung ciia cac menh de, cd the nhan rang, ngoai trir menh de (sd 66), lai ca cac menh de khac deu mang ndi dung nghjch dao can phai ddi diem ihang nhirng cau nghjch dao, ndi dung de cap din nhung bilu hien am linh mdi each ihang thdn, true tiep Mac dii ihang mire dp cho cac menh de cho phep ehpn cac miic tir "Khdng cd" (khdng bao gid) din "Co" (rdl thudng xuyen) cac bieu hien nhung rat cd the vdi ngudi Viet, cac bilu hien am tinh dd de gay su phan cam TAP CHI TAM Lt HOC, So (219), - v l mat tit ngO, co le nguM Viet co kho khan tu xir ly ngon ngtr mang tinh phu dinh Vi du: chgn ''Khdng bao gid" vol bieu hidn "7(5/ cu xit Ichdng thich hop toi cdu gian tai noi lam viec" cd thi hieu la "Khong bao gid cu xir khong thich hgp can gian tai noi lam viec" Trong menh da nay, ngon tit co dang phu dinh ciia phii dinh Dieu co thi gay khd cbo ngucri tra loi Cac cau xuoi chilu se khiln hg da dang ban each hilu Bdng 2: Mot so menh de bi loai bo Mat tri tue cam xuc Ky nang nhan biet cam xiic cua ngirai khac Menh de Toi thay kho khan viec xac dinh nhCmg dieu thiic day moi ngtrai tai noi lam viec 17 Toi khong xac dinh dugc each nguoi khac hoi dap lai toi b6i dap cac moi quan he 38 Toi khong nhan sir khong phu hgp cac tuong tac ve mat cam xuc ciia dong nghiep 66 Toi xac djnh duoc viec moi ngiroi cam thay nhu- the nao v^ cac v5n de tai noi lam viec Ky nang quan ly cam xuc ciia ban than Ky nang kiem soat cam xuc ban than Toi tiep nhan nhirng loi chi trich tir ddng nghiep theo each ciia minh 26 Toi ngam nghTve nhung dieu khien toi tire gian tai nai lam viec 61 Toi khong xi> ly duoc cac tinh hu6ng gay cang thang tai noi lam viec mot each co hieu qua 21 Toi cu xii'khong thich hgp toi cau gian tai noi lam viec 30 Khi toi bi cang thSng, toi tro nen b6c dong 35 Toi khong kiem soat dirge tinh ciia toi tai noi lam viec 49 Toi thieu kien nhan moi viec khong theo dimg ke hoach tai noi lam viec 68 Toi khong giCr dirge binh tTnh nhung tinh hu6ng kho khan tai noi lain viec Vc mat dien dat, chuyen tai ngi dung tir tilng Anh sang tilng Vict, cac cau nhu: "re/ Ichong xac dinh duac cdch ngudi khdc hot dap lai tot bdi dip cac mot quan he" hay -'Toi khdng nhdn su khongphit hap cdc tuang tdc ve mat cam xiic ciia dong nghiep' hoac ''Toi xac dinh duac viec moi ngudi cdm thay nliu the nao vecdc vdn de tai noi Idm viec" la nhimg cau co diln dat khong xuoi ve ngon ngu tieng Viet No co thi lam cho nguoi dgc hilu theo each khac Co the thay, mot trac nghiem nude ngoai, sir dung nghian cini (khong phai danh gia) tai Vict Nam, nhit thill phai qua thich nghi vl mat ngon ngu, ve mat noi dung, boi la nhimg khia canh mang dac trung van hda r5 TAP CHI TAM LV HOC, Sd6 (219), 6-2017 net Su cd mat cua nhting menh d^ "cd vdn d6" lam giam dp tin cay cua trdc nghiem/thang Do hieu luc ciia cdc cdu tra led cd nhdn Genos de nghi chi nhihig ngudi c6 cau tra Idi du dp hieu luc mdi dirpc dua vao phan tich Dd la nhimg cau tra Idi nhdt quan, dn dinh giiia cdc menh d6 tuofng duong Tir dd, cdc tac gid d^ xudt viec ki6m tra dp hieu luc cdc cau trd Idi ca nhan qua M sd bdi dn dinh Hd sd bdt on dinh dupe tinh bdng tdng cdc gia tri tuyet ddi ctia hieu sd giira dilm cua eac menh dS sau day: (39 va 46); (34 vd 48); (52 va 59); (24 va 52); (41 vd 48); (13 vd 27); (24 vd 59) rdi chia cho Cac ca nhdn cd hieu sd Idn han dupe coi la nhimg ngudi cd he sd bdt dn djnh cao, the hien dp hieu luc cda cdc cau tra Idi ciia minh thap, cau tra Idi khdng tin cay vd se bi loai bd khdi phan tich Nhu vay, viec tinh toan he sd bat dn dinh se loai bd nhimg cd nhan cd cdu trd Idi khdng dtj dp hieu luc khdi mau phan tich Phan bd cua he sd bdt dn djnh ciia todn mau dupe hien thi d bieu dd Phan bd ndy mang hinh dang cua dudng cong chuan vdi ty le Idn mau roi vdo xung quanh vi tri diem trung binh Mdt phan nhd duoc phan bd tuong ddi deu sang hai ben ciia bieu dd Vdi diem trung binh ^ 0,72 vd dp lech chuan = 0,34, ta cd diem cat cua thi cua nhimg ngudi diem cao so vdi mau (tiic la nhimg ngudi cd cau tra Idi khdng dii dp hieu lire so vdi nhiing ngudi cd cau tra Idi du dp hieu luc) Id 0,72 + 0,34 = 1,06 Diem xap xi bang vdi diem ma Genos de xuat (= 1) tren mau nghien cuu chuan Bieu 1: Phdn bo cua he so bdt on dinh Nhu vay, chi nhirng ngudi cd he sd bal dn djnh nhd hon mdi dupe giu lai va ket qua da loai tdng sd 20 ngudi Mau phan tich cdn 106 ngudi, tudi trung binh la 27.1 ngudi thap nhat 23 tudi va cao nhat la 35 tudi, dd 34% sd ngudi la TAP CHI TAM LV HOC So (219), - 2017 19 nam va 66% la nil Cd thi thiy, miu phan tich cd ty le nil cao hon ban va dieu dd ndi len ring, nhirng kit qua d day cd xu hudng nghieng ve mo ta no nhilu bon Phdn bd diim tri tue cam xiic tren mdu giang vien tre Genos-44 Genos-70 -| - ^ r/ \ / \ 'A Vn , W^ - Bieu 2: Phdn bo diem tri tue cdm xuc long hap Genos- 70 va Genos-44 Phan bd diem sd ve tri tue cam xiic tdng hop Genos-70 (sd mau n ^ 126) va Genos-44 (sd mau n ^ 106) ciia giang vien tre dupe hien thj d bieu dd O ca hai trudng hop, phan bd diem tdng hpp deu cd dang tiem can dudng cong chuan vdi cac thdng sd thong ke nhu sau Bdng 3: Cdc thong so thong ke cua Genos-70 vd Genos-44 Ttiong so tliong lie Gciios-70 (II = 126) Genos-44 (n = r06) Diem trun^ binh 3.43 3,57 Do lech chuan 0,33 0,49 Do niihieng 0,35 -0,12 Do nhon 1,53 2.20 Khoang bien Ihien 2.02 2,94 Diem thap nluit 2.59 1,95 Diem cao nlifil 4,61 4,89 Dii lieu cho thay, giang vien tre miiu nghien cim d hai truimg hgp co nhung dac diem sau so sanh \di nhau: 20 TAPCHiTAMiyHOC, 56 6(219), 6-2017 Tbii nhit, dO phta boa dilm ciia Genos-44 tit hon Genos-70 cd kboing biln tbiSn Idn b o m ^ diem Cy tbi hem, Genos-44 cd dilm thip nhSt tbip bon (1,95 so vdi 2,59) va cd diem cao nb4t cao hon (4,89 so vdi 4,61) diem ciing M ciia Genos-70 Vdi dSc diem tbi viSc ludng bSng Genos-44 cd kba nJing pban biSt t6t hon Genos-70 Thii bai, d cd hai trudng bop, d§ ngbiSn^ deu gan di&n nbung Genos-44 c6 dO ngbiSng tbip hon so vdi Genos-70, cho thSy nd gSn vdi dilm bon, tiic Ih thi khong nghiSng v4 g ^ bon vdi ph5n b6 chuln Tbil ba, nbpn ciia Genos-44 = 2,20, cao bon dSc diem citag loai ciia Genos-70 Genos-76, bg s6 t\ky = 1,53, cho thiy nd gin vdi dilm bom, 14 diem x4c nhSn dl tfij kbdng nbgn, khdng d?t vi gin vdi phan b6 cbuin bon Day 14 dac dilm nhfa cua Genos-70 tot bon Genos-44 Dilu n4y cbo tbiy, d phiSn ban Gcnos-44, phto b l tap trung nbilu bctn v4o chinh dilm trung binb so vdi Genos70 Sir diing Genos-44 ttrdrng tri tu^ cdm xiic tai noi lam viic ciia gidng vien tre p Dira tr6n diem chuin hda, tri tue c4m xuc dugc chia tb4nh mire tir tb4p den cao vdi phdn bo cua tri tue e4m xiie ting hgp va cac mat nhu d bang Bdng 4: Phdn bo mice diem tri tu4 cdm xuc vd cdc thdnh phdn (ty le %) Cac mSt tri tu$ cam xiic Tri t u | cam xiic tong hyp Ky nang nhan biet c ^ xiic ciia t>^ th§n Ky n ^ g tlie hi^n cam xiic Ky nang quSn ly c5m xiic ciia ban than Ky nang kiem soat cam xiic ban thSn Ky n3ng li4n gi^ cdm xiic Ky nang nh|n bi£t c ^ xiic ciia nguoi khac Ky nang quan ly cam xiic cua nguoi khac Rat thip 125 7,1 7,9 19,0 36,6 22,2 2,4 4,8 7.1 4,8 26,2 23,8 26,2 7,1 4,8 5,6 7,9 15,1 36,6 20,6 6,3 7,9 4,8 11,9 16,7 34,0 24,6 3,2 4,8 6,3 3,6 9,0 69,4 3,6 4,5 3,6 4,8 20,6 17,5 21,4 26,1 4,8 4,8 6,2 13,5 17,5 27,8 23,8 5,6 5,6 7,1 9,5 27,0 15,1 28,6 7,9 4,8 TAP CH( TAM Lf HOC, SS (219), - 2017 21 Tinh tren dilm tri tue cam xiic toiig hgp, cd tbI tbiy, ty le nhiing ngudi cd miic diem tren dudi trung binb (cd thi bilu 14 nhimg ngudi cd ky nSng tri tu6 cam xuc binb thudng, khdng tdt ciing khdng kem) cbilm ty le bon 77,0% so ngudi tr4 Idi So vdi tinh chit cua dudng cong chuin, t^ le pbai vao khoang 68,0% mdi 14 diing quy luat cua miic btab thudng, thi ty le n4y hoi cao Vi tbI, ty le d pbia dilm cao v4 dilm thip se bdt di >fhiing ngudi cd dilm cao trd len (tir 115 diem trd len) chiem t^ 1$ 7,2%, dd 4,8% cd dilm rit cao Cdn nhihig ngudi cd dilm tir thip trdxuing (tit 84 dilm trd xudng) cbilm 15,0%, dd 7,1% sd ngudi ed dilm rit thip Sd ngudi cd dilm thip v4 rit thip gip bon lin so vdi sd ngudi cd dilm cao va rat cao Nhttag ngudi cd dilm cao din rit cao tren thang Tri tue cam xiic la nhiing ngudi so vdi ngudi khac cd ky nSng nhan v4 hilu dugc trang thai cam xiic ciia minh cung nhu cua ngudi khac d mire cao bo4c rat cao, ddng thdi hg ed ky nang viec tbI hien mot each thich hop bon trang thai cam xiic cua minh d nod 14m viec Ben canh dd, bg ed ky nang sir dung c4c thdng tin vl cam xiic dl cd nhttng quylt dinh, each hanh xir dung din bon Khi xuit hien nbilng cam xuc manh nhu phin khich, budn chan, lo ling thi hg cd k5' nang hon viec kiem che de thi hien mdt each thich hgp vdi hoan canh tai noi lam viec Ngugc lai, nhirng ngudi cd diem thap va rat thap tren thang 14 nhiing ngudi so vdi nhttag ngudi khac, the hiSn su thieu biit cac ky nang Su kbdng thich hgp the hien cam xuc cung nhu each hanh xir eiia hg tai noi lam vi|c, kha nang kiem che v4 kiem soat cam xiie kem hon nhiing ngudi khac ciing moi trudng lam viec 14 nhOng ylu dilm co ban khiln cho bg cd tbI gap mot sd ric rdi mil quan he vdi ding nghiSp, cd tbI mit di binh anh tdt dep mat sinh viSn Ty le nhirng ngudi ed diem tri tu^ c4m xiic rit thip nhilu ban mire ciia pMn bd chuin cho miic n4y (mile dd pbai dudi 0,5%) cung cho thiy ed v4n de tai moi trudng giao due, bdi hg h4ng ng4y, h4ng gid tilp xde v4 14m viec vdi sinh vien Trong giang vien la bd mat ciia nha trudng thi rit cd thi nhttag han che d mdt sd ngudi tao nen nhung an tugng phan c4m ddi vdi gi4ng vien ndi chung Trong so cac mat cua tri tue c4m xiic thi ky ndng qudn ly cdm xiic ngudi khdc cd mire phan boa cao nhit mire binb thudng chi ed 15,0% so nguoi tra Idi (chiem ty le thip nhat so cac mat cua tri tue cam xuc d mite n4y) Sl cdn lai dugc phan bd d cac muc khac vdi cac ty le khac Tuong tu nhu vay, ky ndng luan gidi cdm xiic cung 14 khia canh cd su phan hda cao mire binb thudng chi ed hon 21,0% so ngudi tra Idi Trong dd Ky ndng kiim sodt cdm xuc ciia ban than cd ty le so ngudi d mire binh thudng 14 cao nhit (gin 70,0%), cac mire cdn \a\co ty le tuong doi thip Dilu n4y cho thiy, phin ddng gi4ng vien tre cd ky nang kiem_soat cam xuc ban than d mire vira phai, khdng qua tit nbung cung khdng qua toi Tuy nhien, ben canh dd, sl lieu cung cho thiy, ed 6,3% sd giang viSn tre cd ky nang d mire rit thip Day la nhttag dii tugng cin ph4i ren luyen nhilu ban 22 TAP CHI TAM Lf HOC, Sd (219), 6-2017 vl mat dl tri tue cam xuc thuc su giup bg cd dugc sir thoai mai hon tai noi lam vi6c Cd thi thiy, tren bmb dien chung, gi4ng vien tre dudng nhu cd ky nang kiem soat c4m xiic ddng diu ban, cdn ky nSng nhan bilt cam xuc thi kha khac biet Ky nang quan ly cam xuc ban than cd ty le ngudi dat mire rit tdt 14 thap nhat so vdi cac mat khac Nhin chung, dir Ueu cho thiy, mat bdi ban tri tue cam xuc cua eac gi4ng vien tre la eac ky nang c4m xiic hen quan din ban than (hieu, the hien, quan ly cam xiic b4n than) Trong dd, nhan bilt cam xiic ciia ban than 14 ky nang cd ve trgi hem c4 Mat han chi bon 14 ky nang tac dgng den cam xuc cua ngudi khac (dac biet 14 nhttag cam xiic tieu cue) Viec kilm soat nhimg c4m xiic tieu cue ciia ban than cung kem ban kilm soat nhimg cam xiic tich cue cac gi4ng vien tre, nhieu ngudi gidng d ky nang kiem soat cam xuc cua ban than v4 khac nhieu d ky nang nhan biet cam xuc ciia ngudi khac Phan bd diem cua cac mat cu the ciia tri tue cam xuc dugc bien thi d cac bieu dd dudi day M Km V^% J\ m '4 %\ \ A m iih .1 •^••'iill \\:Y, } Bieu 3: Phdn bd diem cdc mat ciia tri tue cdm xuc theo Genos-44 TAP CHI TAM Vi HOC, Sd (219), - 2017 23 Quan sat cac bilu dd phan bo cbo thiy, binh dang chung ciia chiing tiem can vdi dudng cong chuin, vdi sir ddi xiing qua diem trung binb, ty le Idn tap trung xung quanh dilm trung binb v4 giam d hai b6n dau miit cua phan bd Tuy nhien, so vdi dudng eong chuin, hinh phto bd boi nhgn Dii lieu d b4ng ciing cho thiy dilu n4y Xem xet cac menh dl eu tbI, sS lieu md ta cho thiy, bong timg mat ky nang tbi vIn cd nbOng kbac biet nhit djnh giOa cac bilu bien Vi