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COCOON AT WATSONS, IS THE PRODUCT 100% AUTHENTIC? NEGOTIATION IN BUSINESS GROUP Watson's CEO Watsons' Representative ROLES s ' n o o c Co CEO Narrator ROLES PELIS Company Employee's Cocoon Consumer ROUND 1: COMPLAINTS FROM CUSTOMERS ROUND 2: DISPUTE BETWEEN TWO COMPANY ROUND 3: VULNERABILITY DETECTED, WHO IS BEHIND THE INCIDENT? ROUND 4: SOLUTIONS FOR CASE STUDY LEARNING AND CONCLUSION OUTLINE INTRODUCTION THE DEMAND OF CUSTOMER Customer needs have changed • The product is reasonably priced without sacrificing quality • Products must be original and have strict quality control • Eco-friendly and can be recycled or "refilled" ROUND COMPLAINTS FROM CUSTOMERS 01 FAKE x REAL FAKE x REAL FAKE x REAL ROUND DISPUTE BETWEEN TWO COMPANY 02 WATSONS' ARGUMENT COCOON' ARGUMENT Products are fake, poor quality, smell unpleasant, and make people's skin allergies Do not accept compensation Cocoon must pay billion VNĐ in damages Because products have been thoroughly tested and the papers have been sent to Watsons before delivery Watsons will repay all products and ban the two parties' contracts ROUND 03 Vulnerability detected, who is behind the incident? WATSONS' ARGUMENT Director of Watson proposed: Reduce the compensation level to 500 million dongs for Cocoon Give Cocoon one month to recheck all delivered consignments COCOON' ARGUMENT Cocoon agree with this recommendations However, Coocon suppose that: Watsons should also assess the inventory and warehousing procedure But is the truth really what you believe it to be? Let's watch for the upcoming detail! CHIẾU VIDEO CHỖ NÀY NHA! ROUND SOLUTIONS FOR CASE STUDY 04 WATSONS Solutio COCOON n Tightening management and Keep working with Cocoon => Help both companies expand in the future Permit Cocoon products to be shown in our company's most visible location coordination 5% reduction in the next quarterly installment for Watson Strictly handle the employees who caused this mistake WIN-WIN SOLUTION CARE MUST BE TAKEN IN THE SELECTION, MANAGEMENT, AND TRAINING OF HUMAN RESOURCES KEEP CALM AND FIND A CLEVER, DISCREET SOLUTION TO THE ISSUE USE SECURITY CAMERAS OR OTHER BUSINESS MANAGEMENT SYSTEMS thank you Any question? ?GROUP ... Director of Watson proposed: Reduce the compensation level to 500 million dongs for Cocoon Give Cocoon one month to recheck all delivered consignments COCOON' ARGUMENT Cocoon agree with this recommendations... Products must be original and have strict quality control • Eco-friendly and can be recycled or "refilled" ROUND COMPLAINTS FROM CUSTOMERS 01 FAKE x REAL FAKE x REAL FAKE x REAL ROUND DISPUTE BETWEEN... Solutio COCOON n Tightening management and Keep working with Cocoon => Help both companies expand in the future Permit Cocoon products to be shown in our company's most visible location coordination
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