SOP Intercontinental Group Housekeeping Floor Using the vaccum to clean a guest room41282

STANDARD OPERATING PROCEDURE USING THE VACCUM TO CLEAN A GUEST ROOM TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: 0003-HKFL Housekeeping January 2005 I want carpet to be clean and soft when I walk on it with bare feet Along the corridor, I expect working material properly positioned, so I can walk easily to my room 30 minutes Why is this task important for you and our guests? Answers: I know how to position my working material I know how to professionally clean carpet I can show my professionalism Guests feel comfortable with clean carpet and sofas which are dust free Task – Using the Vacuum to Clean a Guest Room Page of WHAT/ STEPS 1) Approaching the guest room HOW/ STANDARDS When you approach the guest room with your trolley and vacuum cleaner, place the vacuum cleaner and the trolley at the side of the door before knocking times at the guest door and Announcing: TRAINING QUESTIONS Why I have to knock times? “Housekeeping” PHOTO#1 2) Positioning the vacuum cleaner and trolley when entering the guest room Put vacuum cleaner upright and lean it against the side wall Why I have to position the cleaner upright? Place the trolley right in front of the guestroom door Position the trolley very near to the door Do not leave the trolley in the center of the corridor Why I need to position the trolley and the vacuum cleaner items in front of the guest room? 3) Preparation Make sure the machine is working and the accessories are ready, i.e hose, nozzle, flat nozzle and round brush Which accessory I use to clean furniture? 4) Vacuum Pick up pieces of paper, trash or Why I need to pick up Task – Using the Vacuum to Clean a Guest Room Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS other items, i.e paper clip, etc, from the floor paperclips and other items from the floor? On carpets and rugs, check for stains and loose threads Cut loose threads with scissors Why I need to cut loose threads? Remove stains using “Spot clean procedure” Why I need to take a clean cloth for removing stains? Why is it so important, that overlapping strokes are used? Plug in and switch on the vacuum cleaner Do not run the cord over a desk Vacuum the floor carpet, starting from the inner corner of the room, using overlapping strokes Pay attention to areas under the sofa and table Vacuum the floor skirting and edges using a crevice head and a round brush Vacuum sofa cushion, chair seat removing the cushion if necessary Use round brush to vacuum cornice or wood carving Be careful not to push against furniture because it will cause damage (scratch and scuff marks) Task – Using the Vacuum to Clean a Guest Room Why are other heads used for cleaning sofas? Why I have to replace moveable furniture? Why can’t I just clean around them? Why can’t I vacuum the bed cover? Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS Move loose furniture items when vacuuming and replace them when finished Do never vacuum the bed 5) Report defects Defects are to be reported immediately such as any maintenance problem found while cleaning Why I have to report them immediately? Can I report them using the room phone? Summary questions: When carrying vacuum equipment how am I to approach the room? What happens if I leave the trolley and the vacuum cleaner in the middle of the corridor? Why I have to announce “Housekeeping” if the guest does not respond after knocking? What material I need to clean the carpet? What special attention I need to take when cleaning furniture? What is important when removing furniture? How many times I have to vacuum a guest room? What is the sequence? What I if I detect stains on the carpet? Do I need to report defects to HK or can I report this defect immediately to POMEC? Now ask the trainee to practice the task from start to end to test competency Task – Using the Vacuum to Clean a Guest Room Page of PHOTO INDEX #01 Task – Using the Vacuum to Clean a Guest Room Page of ...WHAT/ STEPS 1) Approaching the guest room HOW/ STANDARDS When you approach the guest room with your trolley and vacuum cleaner, place the vacuum cleaner and the trolley at the side of the door... using overlapping strokes Pay attention to areas under the sofa and table Vacuum the floor skirting and edges using a crevice head and a round brush Vacuum sofa cushion, chair seat removing the cushion... necessary Use round brush to vacuum cornice or wood carving Be careful not to push against furniture because it will cause damage (scratch and scuff marks) Task – Using the Vacuum to Clean a Guest