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STANDARD OPERATING PROCEDURE HOW TO MAKE UP A BED TASK NUMBER: DEPARTMENT: DATE ISSUED: GUEST EXPECTATION: TIME TO TRAIN: HKFL-0008 Housekeeping January 2005 I expect my bed changed daily and made up properly I enjoy a comfortable bed and a good night’s sleep after a hard working day 25 minutes Why is this task important for you and our guests? Answers: If the bed is well prepared this increases the GSTS score Show professionalism The bed in the guest room is one of the most important features and images of the hotel How it is made is an important addition to it’s comfort Task – How to Make up a Bed Page of WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS 1) Move the bed Pull the bed away from the wall Why I have to move the bed from the wall? 2) Guest belongings Remove any guest belongings from the bed and place them on the table Why I have to pay special attention to guest belongings? 3) Strip the bed Bed sheet , pillow and duvet cover must be stripped one by one, ensure guest clothing is not being rolled into bed sheet and taken away together with soiled linen What happens if guest items are with the soiled linen? 4) Remove the duvet and pillows Place duvet and pillows on a chair and not on the carpet for hygiene reasons Why can I not put the Pillows and Duvet on the floor? 5) Soiled linen Place soiled linen into the soiled-linen Why I need to put the soiled bag and not on the floor linen into a bag? 6) Mattress Change the mattress pad if it is stained Turn mattress according to schedule 7) Bed sheet Task – How to Make up a Bed Spread the bed sheet over the mattress and tuck in all four corners Pull the sheet firmly over the mattress while tucking in What is the difference between the upside and the downside of the mattress? How often are mattresses changed? Why does the Bed sheet need to be firmly over the bed? Page of WHAT/ STEPS 8) Duvet cover HOW/ STANDARDS TRAINING QUESTIONS Place the duvet cover on the bed Take the left and right corner of the duvet and insert them into the respective corners of the duvet cover Do the same with the Pillow How I pull the Pillowcase over the Pillow and the Duvet cover the Duvet? Straighten the edges and corners Smooth the duvet and place it in the middle of the bed with 40cm hanging over the sides and bottom edge Standard: - Pillows - or Duvets - or Bed sheets - Bedspread or Bed runner How many Pillows, Duvets, Bedsheets we have in a guest room? PHOTO#1 What is the Bedspread for? 9) Bedspread Put the Bedspread on the bed and tidy the corners Ensure that the bed runner is not touching the carpet Task – How to Make up a Bed Do I need a Bed runner when I have a Bedspread? Page of 10 ) Replace the bed Use your knee and push the bed back against the wall Smooth the bed out How can I move the Bed back in its original position? Summary questions: What is important before you start making up the bed? What you need to with the guests belongings? What you need to take in consideration when you remove the Pillow and the Duvet? Where you need to put the soiled linen? Where can you see the turning time for the mattress? How you change the Duvet? Do you always need a Bed sheet? Do you have to replace the Bedspread? Do you have to smoothe the bed after retuning it? Now ask the trainee to practice the task from start to end to test competency PHOTO INDEX #01 Task – How to Make up a Bed Page of ... linen into a bag? 6) Mattress Change the mattress pad if it is stained Turn mattress according to schedule 7) Bed sheet Task – How to Make up a Bed Spread the bed sheet over the mattress and tuck... Bedspread? Do you have to smoothe the bed after retuning it? Now ask the trainee to practice the task from start to end to test competency PHOTO INDEX #01 Task – How to Make up a Bed Page of... Make up a Bed Do I need a Bed runner when I have a Bedspread? Page of 10 ) Replace the bed Use your knee and push the bed back against the wall Smooth the bed out How can I move the Bed back in
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