ANALYSIS OF PERSONNEL SITUATION MUONG THANH GRAND HOTEL AFTER THE MAJOR COVID 19

BỘ GIÁO DỤC VÀ ĐÀO TẠO TRƯỜNG ĐẠI HỌC DUY TÂN  GROUP EXPLANATION THEME ANALYSIS OF PERSONNEL SITUATION MUONG THANH GRAND HOTEL AFTER THE MAJOR COVID19     CLASS: HRM 303 R GROUP: 12 GVHD: VŨ THỊ LÀNH Student Implementation: Ngô Minh Chung-4879(NT) Hồ Nguyễn Thảo My – 7663 Ngô Thị Kim Yến – 5933 Nguyễn Thị Kim Chi – 5448 Trần Thị Hoàng Uyên – 7611 Nguyễn Thị Nguyên Hoàng – 3556 Phạm Như Quỳnh – 9648 Trần Quốc Huy – 4230 Đà Nẵng, năm 2020  TABLE OF CONTENTS  PART 1: GIVE THE PERSPECTIVE OF JOBS AFTER COVID 19 IN DANANG CITY?  PART 2: Overview of Muong Thanh Grand Danang Company:  PART 3: Analyze the SWOT of that company  PART 4: Analyze the current situation of HR in that company  PART 5: PROPOSE METHOS TO OVERCOME THE SITUATIONS OF COMPANIES?  PART6: CONCLUSION PART 1: GIVE THE PERSPECTIVE OF JOBS AFTER COVID 19 IN DANANG CITY? -.The general situation of Muong Thanh company after covid 19 has many major changes, directly affecting the general economy of the company, activities of welcoming guests influenced by Covid-19, causing the number of tourists in the The market plunged, especially in March, April and August, leading to a situation in which tourism service businesses, tourist resorts, and tourist sites were operating in moderation, to maintain business operations Muong Thanh Grand resumes operations from October 1-10 The source of visitors is mainly through online channels and direct contact visitors With the advantage of organizing events such as conferences, seminars and weddings, the hotel tries to exploit this source of guests but is not stable because the majority of guests book near their arrival time -Previously, the main source of tourists was international visitors, of which Korean visitors accounted for 50%; visitors from China, Japan and Southeast Asian countries account for 20%; The rest are domestic customers Now there are only domestic tourists, the number of groups is small Room capacity reaches 10%, equivalent to about 40-50 rooms Business activity decreased by 90% -Muong Thanh tries to maintain business operations in order not to lay off employees, only to reduce workdays Although the city conducts tourism promotion very well, but still hesitates to travel due to unfavorable weather, Muong Thanh Grand tries to reach customers through many channels, especially promoting the hotel's forte of organize weddings, conferences This is a bright spot for hotel arrivals at the end of this year -It can be said that the 19 covid translation brings to tourism in general and its impact on the tourist accommodation companies is not small, the managers of Muong Thanh company promptly gave the awards France attracts tourists as soon as the accommodation service is put into operation again after the covid epidemic -It is worth mentioning here whether these solutions can partly change the declining tourism market, before the covid19 epidemic, it can be said that Da Nang is the most strongly developed tourist city, the Muong Thanh company in Da Nang also maximizes the use of attracting its visitors, but after the translation takes place, all tourism activities are almost closed and the situation is stagnant for several months, to keep the quantity Fixed visitors are difficult to anticipate -In addition, Muong Thanh Grand Da Nang is one of the pioneers in distributing medical masks to customers as well as employees to protect health and limit community spread during the Covid-19 pneumonia epidemic And now they are also the first to switch to using antibacterial fabric masks that are both environmentally friendly and economical -Accordingly, the hotel ordered a medical fabric mask produced by Hue Textile and Garment Joint Stock Company With each of these masks, the user will be able to use up to 15 times In particular, the cost of a fabric mask is 7,000 VND / piece, compared to a disposable mask currently on the market which costs 4,000 VND / unit, with the use of a fabric mask at the hotel can save a lot times funding -Before that, Muong Thanh Group also equipped 150,000 masks and 300 bottles of hand sanitizer with a capacity of 500ml / bottle for hotels across the system In addition, hotels are also provided with a thermometer so that they can regularly check the health of employees  PART2.Overview of Muong Thanh Grand Danang Company: Over 23 years of establishment and development, the Muong Thanh hotel chain system with more than 60 member hotels is present in most of Vietnam and neighboring countries Muong Thanh has proven its position in the hotel sector, becoming the largest private hotel chain in Southeast Asia Let's learn about Muong Thanh and the way to the title "tycoon" of Southeast Asia private hotel chain -As the 18th member of the largest private hotel chain in Vietnam, the 4-star Muong Thanh Grand Danang hotel is located in a prime location, in the middle of the romantic Han River, and the other is a beautiful beach most Central With a system of 370 luxury rooms and 08 luxury apartments with entertainment services such as swimming pool, gym, spa, karaoke, restaurant, bar Muong Thanh Grand Danang will bring a new experience Great and convenient vacation time for your business trips Bringing the Northwest taste of Muong Thanh brand in harmony with the typical culture of Quang - surely Muong Thanh Grand Danang Hotel will bring a whole new experience to visitors when coming to the city Danang Muong Thanh Danang offers five types of meeting rooms with different sizes and high-tech equipment: Song Han Room can accommodate up to 500 seats, Son Tra room has a maximum capacity of 140 seats , My Khe room can accommodate up to 32 (….) seats, Hall room The system of luxury restaurants and bars serving typical dishes such as Daknan Restaurant is located in the lobby serving steak and famous grilled dishes, open from 6:00 am to 12:00 pm, restaurant Tuy Loan, located on the second floor of the hotel, specializes in serving weddings with a capacity of less than 600 seats, is also a place to serve breakfast for you and Cam Le restaurant is where you will find the most typical dishes of Asian dishes on the menu, especially the specialties of Da Nang There are also restaurants such as Hai Van, Phong Hai, Dien Hai,… ready to serve you at all times Customers can also choose between a poolside cocktail or a coffee during a meeting at Bar Non Nuoc's For the enjoyment of guests interested in sports or leisure, there are massage, spa, sauna, steamroom, indoor pool on the grounds In addition, with 03 Karaoke rooms and perfect sound and lighting systems, it will meet the requirements of the most demanding customers The rooms are designed in a modern architectural style that brings comfort, warmth and elegance The space in the room is cool, clean, each room has windows facing out, all rooms are equipped with modern and comfortable facilities, self-contained rooms with bathtubs, meeting the needs of every business people and tourists *SUPERIOR ROOM General information about Superior rooms: Total number of rooms: 57 rooms Area: 27 m2 Superior Room Facilities: + Air conditioning + Free high-speed internet access + Widescreen LCD Plasma color TV with satellite channels + International telephone + Mini bar + Super speed kettle + Mineral water, tea and coffee + Safe deposit box + Desk + Wardrobe + Hair dryer + Slippers + Toothbrush and tooth paste, comb, cotton bud, shower cap, toilet bag + Bath gel, shampoo, lotion, conditioner *DELUXE ROOM General information about Deluxe rooms: Total number of rooms: 254 rooms Area: 30m2 *Deluxe room facilities: + Air conditioning + Free high-speed internet access + Widescreen LCD Plasma color TV with satellite channels + International phone + Mini bar + Super speed kettle + Mineral water, tea and coffee + Safe deposit box + Desk + Wardrobe + Hair dryer + Slippers + Toothbrush and tooth paste, comb, cotton bud, shower cap, toilet bag + Bath gel, shampoo, lotion *TRIPLE DELUXE ROOM Total number of rooms: 20 rooms Area: 38m2 Triple Deluxe Room is equipped with spacious modern amenities with luxurious interior, elegant design gives you a feeling of comfort and warmth as if you were in your own home *Room facilities Deluxe Triple: + Air conditioning + Free high-speed internet access + Widescreen LCD Plasma color TV with satellite channels + International phone + Mini bar + Super speed kettle + Mineral water, tea and coffee + Safe deposit box + Desk + Wardrobe + Hair dryer + Slippers + Iron, iron + Toothbrush and tooth paste, comb, cotton bud, shower cap, toilet bag + Bath gel, shampoo, lotion, conditioner *PREMIER DELUXE ROOM Total number of rooms: 26 rooms Area: 50m2 Designed spaciously, comfortable for families or businessmen in long term, unique and luxurious style in each room space Harmonious decoration, elegant colors, giving you a feeling of extremely peaceful and warm resting here * Room facilities PREMIER DELUXE: + Air conditioning + Free high-speed internet access + Widescreen LCD Plasma color TV with satellite channels + International phone + Mini bar + Super speed kettle + Mineral water, tea and coffee + Safe deposit box + Desk + Wardrobe + Hair dryer + Slippers + Toothbrush, comb, cotton bud, shower cap, toilet bag + Bath gel, shampoo, lotion *EXECUTIVE SUITE ROOMS Total number of rooms: 11 rooms Area: 80m2 With spacious areas including separate living room and sleeping room combined with jucuzzi tub, you can relax comfortably after long hard working days Executive Suite Room Facilities: + Air conditioning + Free high-speed internet access + Widescreen LCD Plasma color TV with satellite channels *PRESIDENTIAL SUITE Total number of rooms: rooms Area: 150m2 With only a small number of rooms but large area more modern equipment with jacuzzi bathtub, a living room and a separate bedroom Create a peaceful and peaceful space for your vacation or business trip in the most beautiful beach city in Southeast Asia Room facilities President Suite: + Air conditioning + Free high-speed internet access + Widescreen LCD Plasma color TV with satellite channels + International phone + Mini bar + Super speed kettle + Mineral water, tea and coffee + Safe deposit box + Desk + Wardrobe + Hair dryer + Slippers + Iron, iron + Toothbrush and tooth paste, comb, cotton bud, shower cap, toilet bag + Bath gel, shampoo, lotion, conditioner  PART 3: Analyze the SWOT of that company  Streng : - Labor force in Da Nang is plentiful and dynamic - Muong Thanh always takes the initiative in the recruitment process to choose the most suitable labor - Muong Thanh is a prestigious and long-standing brand name in the accommodation business - Strong financial resources - Laborers love their jobs and tend to stick with them for a long time - The image of the business creates a lot of sympathy from customers - The hotel's system is spread across the country - Hotel revenue increases year by year and aims to expand with new hotel projects  Weakness : - The expertise of the labor force is not high - The corporate brand is not widely known to international visitors - The hotel's product has no difference - English is not yet common with the workforce - Infrastructure has almost deteriorated  Opportunities - Potential customers of the hotel have high affordability - The demand of customers for hotels is high and always increases over the years - Tourists tend to like to explore, experience, stick with and have a lot of good impressions with the traditional cultural values of the nation - Has close links with travel organizations  Threats - The market has too many strong competitors - The risk of substitute products - A team of experienced competitors' staff - Covid translation has seriously affected the tourism industry and accommodation business  PART 4: Analyze the current situation of HR in that company  The current situation: Shortage or surplus? -Human resource for senior management in the hotel sector in the provinces is still insufficient in quantity; The quality has not met the current needs of tourism integration and development ” - Lack of senior management personnel, this force often "jumps" jobs, causing difficulties in stabilizing personnel of businesses, affecting the quality of tourism services Currently, the Covid-19 translation has caused a slowdown in tourism, the demand for personnel for the to star hotel sector will be much lower than before However, the central coastal area develops "hot" in tourism, so in the long term, there is still a need to develop high-level human resources for hotel management - Compared to the general premises of the whole city of Da Nang, the quality of senior tourism administration staff in the hotel sector of Muong Thanh hotel is well trained and perfect for the business operations of the hotel - The COVID-19 epidemic broke out again in late July, Da Nang's tourism was "frozen" The tourism sector in the city was affected and dropped alarmingly The number of visitors dropped to zero, so it forced the hotel to cut staff and give unpaid leave  How many employees, the qualification, experiences? -Labor resource in the hotel is a collection of staff working at the hotel , contributing and contributing to the production of revenue and profit targets from the hotel  Seaonality : Labor in the hotel as well as in the tourism industry has great vartion in tourism seson In the main seson,due to the large number of guests, it requires a large number of employees in the hotel, must work with intensity and vice versa, at the time of the off-season, it requires less labor of management, protection and protection, maintenance 10 -Labor in the hotel is highly industrialized, working according to a highly disciplined principle - Due to the unique characteristics of the hotel industry, the manpower in the hotel also has its own characteristics  The workforce in the hotel is mainly direct workers - Hotel business is the business-service industry This means that a tourism product can only be a finished product with the direct participation of hotel staff This is reflected in the direct contact between consumers and staff Thus, the product no matter what, it does not by itself provide the consumer with satisfaction without the direct human service as service  The ability to mechanize and automate low in the process of using employees - Hotel business aims to meet tourists whose tourism needs are comprehensive and synchronous This means that the basic need is also the specific need, the complementary need, in each need there is a difference, but in the characteristics, the complementary need, in each need there is different depending on the on the characteristics of each guest Therefore, the hotel cannot offer the same service method to all types of guests, or in other words, people will not accept at the same time, a hotel location cung ứng The products of the customers must be synthetic and diversified products that are difficult for machines to produce That is why the ability to mechanize and automate work in the hotel is very low  Working time depends on the consumption characteristics of the hotel - This is due to the fact that business hours are often interrupted and correspond to the guests' arrival and departure times Working days in hotels will usually last 24/24 and employees have to work both on Sundays and holidays Therefore, the organization of labor must be divided into work shifts 11 - This feature has caused difficulties for the rational organization of labor, making employees unable to participate in social activities, affecting their own lives - The workers who work directly in the hotel have to endure complicated psychology and working environment - Employees in hotels are mainly direct workers [ Workers must have direct relationship Workers must have direct relationship with guests This means that they have to interact with a variety of customers with completely different personal characteristics and consumption Therefore, when interacting with guests to please them, the service staff must have different ways of communicating to suit customers, even the most demanding guests great psychological stamina - In addition, in some operations, the relatively difficult working conditions of labor take place in an environment with high contagiousness or great temptation Communication with many types of people, consuming while serving, adds to this danger  Factors affecting labor demands and supply?  Supply: -The psychology of tourists is still afraid of the epidemic, so the number of customers will not meet the demand - The tourism market will have many changes, especially how tourists choose their destination and plan itinerary Health safety and hygiene are the top concerns of our customers It is necessary to take measures to reassure tourist psychology through strengthening medical measures, providing medical certificates ” - For Muong Thanh hotel, which has been evaluated as a 5-star hotel, it will be difficult for the rental price to increase or decrease because if it increases, the income of customers after the pandemic will be affected will not meet 12 the price of the service As for the discount, it will not be enough and ensure enough money to cover and pay for the hotel activities  Bridge: - People's income is affected, so tourism demand is reduced - Travel preferences are in trouble because of having to undergo control, examination and evaluation issues in coordination with the health department about the health status of the copy - Consumers expect to receive the right prices and ensure the service quality of the best hotel  Part 5: PROPOSE METHOS TO OVERCOME THE SITUATIONS OF COMPANIES? Action solutions to overcome redundancy - lack of staff ACTION SOLUTIONS TO CORRECT THE HUMAN shortage -Use other support solutions to overcome the shortage of manpower - Massive or selective recruitment -Adjusting the salary policy is highly stimulating -Improve working conditions to improve working efficiency -Develop a system of training and promotion to stimulate employees -Adjusting the goals of the organization 13 Recruiting more will be complicated, so when there is a shortage of human resources, managers immediately think about other supportive solutions Other commonly used solutions are:  The solution of overtime (also known as overtime, overtime) This solution is usually applied when the production or service is in high season or when the company is able to sign short-term contracts The feature of this option is that overtime wages are often higher than normal Limitations of this solution: -Difficult to apply for a long time (because health and law not allow it) -If done for a long time, it won't work - Workers will be tired and work in a lack of enthusiasm when they return to normal working mode - Excessive abuse can lead to a conflict between the employer and the employee  Processing contract solution: Outsourcing contract is to sign contracts with other companies to manufacture products for themselves This solution will be beneficial for both sides if implemented for a long time Limit: - Can make the company passive - Increases competitive strength for opponents  Solution of hiring temporary workers: This solution is often applied when the production is in season, during seasons of change in seasons Limit: - The temporary workers often have poor expertise - They may not work enthusiastically  Hire labor from rental companies: 14 Nowadays, there appear companies specializing in labor leasing such as bodyguard businesses or labor service agencies These agencies are responsible for all responsibilities related to their personnel Advantages of this solution: -Reduce costs related to human resources These workers are usually more professional and disciplined than temporary workers Limit: Employees often not enjoy the benefits of the company they serve, so they have a depressed mentality Leasing companies sometimes fail to fulfill their obligations to ensure the interests of their employees SOLUTIONS TO RESOLVE THE STATUS OF EMPLOYEES: Basically, solutions to overcome employee redundancy will include: -Adjusting the goals of the organization Human resource redistribution (using redundant personnel into other departments by retraining) -Reduce working time - Temporarily resign -Regulation policy Off-staffing policies often include the following specific policies: - Encourage early retirement - Allowance for resignation - To hire other businesses - Discharge When implementing the above solutions, people administrators need to have a specific plan because it relates to many other issues such as training issues, social costs, wages 15 Human resource planning relates to many other organizational strategies such as: financial strategy, market, business strategy so when making decisions about human resources, managers need to consider in overall relationship with other corporate strategies In fact, there are so many factors both internal and external that can affect an organization's human resources needs, so it is not easy to correctly plan the human resource needs of the organization It is important here that human resource managers have a sense of how a change in the business environment affects an organization's human resources There is a need to increase the participation of managers at all levels in the human resource planning process to help them realize the importance of nurturing and developing human resources for the organization  PART6:CONCLUSION? CONCLUDE 16 - A current situation is that many candidates after working for a few days had to "remove shirt" The cause may come from many sides, subjective or objective, but the bad news about the company will spread quite quickly This makes the candidates who are hesitant and preparing to apply for a job feel reserved When the company's image is inadvertently diminished, its employees are more likely to be discontented - Crowd mentality has a great impact on job seekers, they will surely hesitate to apply for a job in a company with a bad reputation Therefore, building a recruiting brand is a perfect solution for recruiting staff, a condition for retaining employees and attracting talents 17 ... - .The general situation of Muong Thanh company after covid 19 has many major changes, directly affecting the general economy of the company, activities of welcoming guests influenced by Covid- 19, ... position in the hotel sector, becoming the largest private hotel chain in Southeast Asia Let's learn about Muong Thanh and the way to the title "tycoon" of Southeast Asia private hotel chain -As the. .. 18th member of the largest private hotel chain in Vietnam, the 4-star Muong Thanh Grand Danang hotel is located in a prime location, in the middle of the romantic Han River, and the other is a