2. Các hạn chế và kiến nghị
11.45634.740 486 686 cong ty co nhung
cong ty co nhung
nhan vien the hien su quakn tam den ca nhan anh chi
cong ty the hien su chu y dac biet den nhung quan tam lon nhat cua anh chi
11.5250 5.043 .499 .678
nhan vien cong ty hieu duoc nhu cau dac biet cua anh chi 11.5500 4.790 .490 .683 Reliability Statistics Cronbach's Alpha N of Items .716 4 Item-Total Statistics Scale Mean if Item Deleted Scale Variance if Item Deleted Corrected Item- Total Correlation Cronbach's Alpha if Item Deleted cong ty co trang thiet bi hien
dai 11.4625 5.017 .440 .691 co so vat chat cua cong ty
trong hap dan, trang web cua cong ty trong chuyen nghiep
11.5438 4.476 .586 .601
nhan vien cong ty co trang
phuc gon gang lich su 11.5875 5.049 .532 .640 cac phuong tien vat chat
trong hoat dong dich vu rat hap dan tai cong ty
11.5313 4.754 .465 .678
Kiểm định one sample t test
Report
thanh phan tin cay
thanh phan kha nang dap ung
thanh phan nang luc phuc
vu
thanh phan dong cam
thanh phan phuong tien huu
hinh Mean 3.6012 3.7604 3.8922 3.8359 3.7750
Std. Deviation .79953 .71146 .66447 .69423 .70639 Minimum 1.40 2.00 2.50 2.00 1.40 Maximum 5.00 5.00 5.00 5.00 5.00
Với nhóm 1 thành phần tin cậy
One-Sample Test
Test Value = 3 T df Sig. (2-
tailed)
Mean Difference 95% Confidence Interval of the Difference
Lower Upper thanh phan tin cay 9.512 159 .000 .60125 .4764 .7261
One-Sample Test
Test Value = 4 T df Sig. (2-
tailed)
Mean Difference 95% Confidence Interval of the Difference
Lower Upper thanh phan tin cay -6.309 159 .000 -.39875 -.5236 -.2739
Vói nhóm 2 thành phần kha năng đáp ứng
One-Sample Test
Test Value = 3 t Df Sig. (2-
tailed)
Mean Difference 95% Confidence Interval of the Difference Lower Upper thanh phan kha nang dap ung 13.519 159 .000 .76042 .6493 .8715
One-Sample Test
Test Value = 4