Statistics
NHAN VIEN LE TAN GIAO TIEP TAN GIAO TIEP
TOT
NHAN VIEN LE TAN SAN SANG TAN SAN SANG
CUNG CAP THONG TIN KHI THONG TIN KHI
CO YEU CAU
NHAN VIEN LE TAN SAN SANG TAN SAN SANG
GIAI QUYET CAC YEU CAU CAC YEU CAU
NHAN VIEN LE TAN SAN SANG TAN SAN SANG TIEP NHAN CAC
PHAN NAN NHAN VIEN LE NHAN VIEN LE TAN CO TINH THAN TRACH NHIEM NHAN VIEN LE TAN THAN THIEN VOI KHACH N Valid 103 103 105 105 104 102 Missi ng 2 2 0 0 1 3
NHAN VIEN LE TAN GIAO TIEP TOT
Frequency Percent Valid Percent
Cumulative Percent Valid KHONG DONG Y 1 1.0 1.0 1.0
BINH THUONG 16 15.2 15.5 16.5DONG Y 62 59.0 60.2 76.7 DONG Y 62 59.0 60.2 76.7 RAT DONG Y 24 22.9 23.3 100.0 Total 103 98.1 100.0 Missing 9 2 1.9 Total 105 100.0
Nhan vien le tan san sang cung cap thong tin khi co yeu cau
Frequency Percent Valid Percent
Cumulative Percent Valid BINH THUONG 13 12.4 12.6 12.6
DONG Y 68 64.8 66.0 78.6
RAT DONG Y 22 21.0 21.4 100.0
Total 103 98.1 100.0
Missing 9 2 1.9
Total 105 100.0
Nhan vien le tan san sang giai quyet cac yeu cau
Frequency Percent Valid Percent
Cumulative Percent Valid BINH THUONG 11 10.5 10.5 10.5
Nhan vien le tan san sang tiep nhan cac phan nan
Frequency Percent Valid Percent
Cumulative Percent Valid BINH THUONG 17 16.2 16.2 16.2
DONG Y 64 61.0 61.0 77.1
RAT DONG Y 24 22.9 22.9 100.0Total 105 100.0 100.0 Total 105 100.0 100.0
Nhan vien le tan co tinh than trach nhiem
Frequency Percent Valid Percent
Cumulative Percent Valid BINH THUONG 18 17.1 17.3 17.3
DONG Y 61 58.1 58.7 76.0
RAT DONG Y 25 23.8 24.0 100.0
Total 104 99.0 100.0
Missing 9 1 1.0
Total 105 100.0
Nhan vien le tan than thien voi khach
Frequency Percent Valid Percent
Cumulative Percent Valid BINH THUONG 16 15.2 15.7 15.7
DONG Y 55 52.4 53.9 69.6
RAT KHONG DONG Y 31 29.5 30.4 100.0
Total 102 97.1 100.0
Missing 9 3 2.9
One-Sample Statistics