1. Khai-niem . "quan Iy'" , "Ianh dao".
1.1. Khai ni~m"quan Iy":
Quan ly la khai ni~m fQng vS di~n va phtcc t~p vS nQi ham. Hi~nnay, co nhiSu khai ni~m khac nhau vS quan lY.
Vi d\l: "Quan Iy la ngh~ thu~t hoan thanh cong vi~c thong qua. nhling nguoi khac" (Mary Parker Follett, 1936).
"Quan ly la qua trinh l~p k~ ho~ch, t6 chtcc, Hinh d~o va kiSm tra cong
vi~ccua cac thanh vien trong t6 chtcc, su d\lllg cac nguBn lvc s5n co dS d~t duqc cac m\lc tieu cua t6 chtcc" (Stoner, 1995).
Nhin chung, quan ly co lien quan tm vi~c d~t duqc cac m\lC tieu cua t6 chtcc. Quan ly co ngrua la len k~ho~ch,t6 chtcc, trao d6i, kiSm soat va danh gia; la giai quy~t cac xung dQt trong qua trinh thvc hi~nnhfun d~t m\lc tieu. VS mQt phuong di~nnao do, quy trinh quan ly cilng tuong tv nhu qui trinh san xuat ra dich V\!, hang hoa, thS hi~ntrong sa dB duai day:
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So-da 1: Qui trinh san xu~t
Qui trinh, cong Ngu6n l\Ie d~uvilo ngh~, ky thu~t, ...
San phfun, hang (eon nguOi., v~ttu, ~ hoa, dich V\l d~u
kinh phi, ... ) ra
Taedl"
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Quan Iy con Ia mc dQng tuong hB cua chu thS va d6i tuqng quan IY. DS duy tri dugc nang su§.t nguOi lao dQng, cac diSu ki~n linn vi~c t6i uu, t~ d\Ulg t6i da cac nguAn l\Ic; thong qua cac qui trinh, ky thu~t,cong do~ qU3n Iy nhfun
huang tm vi~c~t dugc mvc tieu cua t8 chuc; dAng thOi qU3n Iy cung bao gAm
vi~c d\I doan cac v§n dS va giiii quy8t dugc cac v§n dS do. SO" d&2: Cae thanh ta trong quan Iy
Ml}C tieu eua t6 chuc D6i tugng Phuong phap, quy trinh ,
Nhu v~y, co thS sir dl)Ilg khai ni~m qUiin Iy8 sau day: "Quem If; Ia nganh khoa h(Jc, ngh¢ thuqt va m9t nghJ nhlim huy a9ng ttit ca cac ngu6n IifC (nMt Ia ngu6n nhiin IifC), thong qua cac quy trinh, ley thuqt, Mc a9ng co chu aich, huang tm vi¢c at;lt aU(lc m7:lc tieu chung cua t6 chuc".
Cae ehile nang eo biin eua quan ly (theo Mary Parker Follett, 193~) Ii:
-L~p k8 ho~ch;
- TB chile;
- Lanh d~o,ehi d~o;
- Ph6i hgp va kiSm tra.
Ngoai fa, con co mQt cach quan ni~m nita kha ph8 bi8n vS cac chuc nang quiin Iy Ia POSDCoRB lien quan tai vi~c~t mvc tieu Clla t8 chuc.
-L~pk8 ho~ch;
- TB ehue;