hi~p djnh song phuong.
2 Theo quy djnh cua ICAO, chuy€n bay dling gia hi chuy€n bay diva d€n s6m ho~c mu<)n so v6i k€ ho~ch
kh6ng qua 15 phut
33
Chu011g 2: Thvc trr;mg nang lvc cr;mh tranh vcjn tai hcmg kh6ng c:Ua Timg c6ng ty HKVN
Thai Airways, Japan Airlines hay Qantas Airways ... thi th~p bon r~t nhi~u ca v~ d~u may bay l~n s6 gh~ 'cung ung (Ph1,1l1,1c 6, Bang 6.3, Trang P19).
Vu di~m d<)i tim bay cua Vietnam Airlines la cac may bay hi~n d~i cua My va Tay Au, v6i tu6i trung binh tre (tinh d~n nam 2003 vao khoang 5 nam, tuong duong v6i Singapore Airlines). Tuy nhien So v6i cac hang hang kh6ng tren thi trubng khu vvc, di;ic bi~t la thi trubng xuyen Ivc dia, d<)i tim bay cua Vietnam Airlines thu<mg th~p hon v~ tY 1~ may bay sa htiu, thua kern v~ s6 luqng, gh~/tai cung ung, tftm bay nen kh6 c6 di~u ki~n cung frng cac dich V1,1 tren kh6ng c6 ch~t luqng cao va gia thanh khai thac cao.
3) Khbi luf)'rlg v(in chuyJn va h? s6 sit d'f!,ng titi: Do h?n ch~ v~ nang Ivc v~n chuy~n ( d<)i tau bay) va m~ng du<mg bay nen Vietnam Airlines t~t y€u thua kern v~ kh6i luqng v~n chuy~n so v6'i cac hang hang kh6ng c~nh tranh trvc ti~p tren thi trubng qu6c t€ khu VlJC (trir ti~u vilng CLMV) va thi tru<mg xuyen Ivc dia (Phl,lll,IC 6, Bang 6.4, Trang 20). V 6i kh6i luqng v~n chuy~n nam 2003 tren 4 tri~u khach va 6,5 ty HK-km, Vietnam Airlines m&i chi g~n b~ng Eva Airways, China Airlines hay Garuda Indonesia v~ hanh khach v~n chuy~n nhung th~p hon nhi~u v~ hanh khach luan chuy~n, con v~ v~n chuy~n hang h6a thi con thua r~t xa do chit y€u la khai thac mang tinh t~n d1,1ng tai thua tren chuy~n bay ch6 khach. N€u so sanh v6i cac hang hang kh6ng danh ti€ng trong thi trubng khu VlJC nhu Singapore Airlines, Thai Airways hay Cathay Pacific ... thi Vietnam Airlines thua kern khoang 4-5 l~n v~
himh khach v~n chuy~n va 7-13 lftn v~ hanh khach luan chuy~n . Con so v6i hang hang kh6ng tren thi trubng xuyen h,1c dia nhu Delta Airlines, United Airlines hay Air Frances thi Vietnam Airlines thua kern khoang 20-25 lftn ca v~ hanh khach v~n chuy~n Ifin hanh khach luan chuy~n.
Thi phftn trong nhfrng nam g~n day cua Vietnam Airlines d?t ru 58-60% d6i v6i v~n chuy~n hanh khach (qu6c t€ 38-42%, n<)i dia 85-90%) vatu 40-45% d6i v6i v~n chuy~n hang h6a (qu6c t€ 27-34%, n<)i dia 73-80%). H~ sir d1,1ng s6 gh€ d~t ru
68-76% ( qubc t€ 64-72%, qubc n<)i 80-82%). E>i~u nay ciing cho th~y nang Ivc c~nh tranh cua T6ng c6ng ty HKVN dang timg bu6c dugc cai thi~n trong b6i canh c~nh tranh tren du<mg bay qu6c t€ ngay cang tang va thi tru<mg c6 nhi~u bi~n d<)ng do tinh hinh chinh tri - xa h<)i di~n bi€n phuc t~p.
4) Chdt lur;ng dtch Vlj, tren tau bay va mgt adt: Theo danh gia cua t6 chuc nghien cl:ru - Skytrax cua Anh thi ch~t luqng dich V1,1 t6ng th~ cua Vietnam Airlines 6 muc 3 sao, trong d6 h?ng gh€ thuong nhan d?t 4 sao (Bang 7, Trang ben). Cling theo danh gia cua t6 chuc nay, ch~t luqng dich V1,1 cua Vietnam Airlines dugc danh gia ngang t~m v6'i Garuda Indonesia, Philippines Airlines, All Nipon Airways, China Southern Airlines, Aeroflot, Delta Airlines hay United Airlines; nhung th~p han Cathay Pacific, Singapore Airlines, Asiana Airlines, China Airlines, Eva Airways, Japan Airlines, Korea Air, Malaysia Airlines, Thai Airways, Air France, Lufthansa va Qantas Airways ( cac hang hang kh6ng trong ti~u vilng CLMV nhu Lao Airlines, Pacific Airlies va Siemreap Airways kh6ng dugc t6 chuc nay danh gia x€p h~ng) (Pht;1l1,1c 6, Bang 6.5, Trang P21) . K€t qua nay cho th~y ch~t luqng dich Vl,l cua Vietnam Airlines chi d~t 6 muc trung binh. E>i~m y€u cua Vietnam Airlines la dich v1,1 chuy~n ti€p va kY nang ng6n ngfr cua nhan vien. Tuy nhien Vietnam
Bang 7: ChAt ltrcyng djch vy. cua
Vietnam Airlines nam 2003 theo danh gia ctia tA chuc SKYTRAX
Tieu chi danh gia H~ng H~ng