where is a firm on the customer strategy map
Tài liệu The Compleat Strategyst - Being a Primer on the Theory of Games of Strategy pdf
... Periodically, RAND Corporation researchers publish with commercial presses These books are not available from RAND but can be requested directly from the publisher, except in cases where the rights ... requested directly from the publisher, except in cases where the rights have reverted to RAND and we have republished a new edition ...
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Khóa luận tốt nghiệp tiếng anh: A Study on the relationship between service quality and customer satisfaction in Hanoi’s tourism
... Low satisfaction Average satisfaction Good satisfaction Very good satisfaction (Source: Best, 1997, p174) Measurement of Tourist Satisfaction Tourist satisfaction and are measured by respondents’ ... of Narayan, Rajendran & Gopalan for measuring service quality in tourism 18 2.4 Customer satisfaction 2.4.1 Customer satisfaction in general Customer satisfaction is an important theoretical as ... respondents will be citizens of other countries Data analysis method Data analysis is how data is broken down and clarified in a nature of component parts and the relationship among these parts is...
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The effects of switching barrier on the customer retention a study of ceramic companies in vietnam
... invest on customer satisfaction more than retaining customers Their own decisions base on the traditional information about the profit and customer satisfaction Firstly, organizations except that ... (2000) said that the key to customer retention is customer satisfaction It is demonstrated that there is the relationship between customer satisfaction and customer retention The higher customer is ... Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations Table 4.6: Rotated Component Matrixa After rotation converged,...
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Evaluating customer satisfaction after service recovery _ a study on the retail banking sector in Vietnam
... this research IV Data analysis Data from questionnaire is precisely analyzed Descriptive analysis is mainly used as a method of analysis Factor analysis is also done before it investigates the ... study Data collection Data analysis - Reliability analysis (Cronbach’s Alpha) - Validity analysis (Exploratory Factor analysis) - Hypothesis testing (Regression & ANOVA) analysis) Conclusions & ... Extraction Method: Principal Component Analysis Rotation Method: Varimax with Kaiser Normalization a Rotation converged in iterations Base on the result of the last time conducting EFA, all analysis...
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A STUDY ON THE STRUCTURAL FEATUES OF ENGLISH NEWS STORY.DOC
... of the reasons to make the paragraphs consisting one sentence is due to the work of ordering the lay-out of a newspaper Otherwise, the one-sentence paragraphs are usually easier to read than the ... 2006, an obscure militant preacher named Abu Yahya al-Libi escaped from an U.S prison in Afghanistan and rocketed to fame in the world of jihadists The breakout from the Bagram Air Base by Libi and ... following paragraph The most important idea is always placed at the beginning of a paragraph Disregarding time order, the reporter can arrange his material in the descending order of importance details...
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A study on the translation of economic terminology
... translation, translation strategies and translation procedures, technical translation, and translation of Neologisms will be presented one after another 1.1.1 What is translation? Translation, ... has been carried out on the basis of theoretical background and the translation of authentic material by professional translator So the theory of translation including translation strategies and ... Of these strategies, translation using a loan word or a loan word plus an explanation, translation by paraphrase using a related word, translation by paraphrase using unrelated word and translation...
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A study on the techniques for the improvement to the teaching of oral skills in light of communicative english language teaching for junior high school teachers in quang ngai province part 1
... language material An approach is a set of correlative assumptions dealing with the nature of language teaching and learning 1.2.2 A Brief History of Language Teaching • The Grammar -Translation ... audio cassette tapes and it was because of this method that the language laboratory became so popular 5 • The Functional-Notional Approach In the 1970s teachers of the Functional-Notional Approach ... information about the students and learning requirements are addressed In addition, an analysis on teachers, teaching methods, materials, and materials assessments is very important for the realization...
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A study on the techniques for the improvement to the teaching of oral skills in light of communicative english language teaching for junior high school teachers in quang ngai province part 2
... VIET NAM NATIONAL UNIVERSITY, HANOI COLLEGE OF FOREIGN LANGUAGES POST GRADUATE STUDIES DEPARTMENT TRẦN QUỐC VIỆT A STUDY ON THE TECHNIQUES FOR THE IMPROVEMENT TO THE TEACHING OF ORAL SKILLS ... COMMUNICATIVE ENGLISH LANGUAGE TEACHING FOR JUNIOR HIGH SCHOOL TEACHERS IN QUẢNG NGÃI PROVINCE (NGHIÊN CỨU CÁC THỦ THUẬT NÂNG CAO VIỆC DẠY KỸ NĂNG NGHE NÓI TIẾNG ANH THEO ĐƯỜNG HƯỚNG GIAO TIẾP ... TIẾNG ANH THEO ĐƯỜNG HƯỚNG GIAO TIẾP CHO GIÁO VIÊN TRUNG HỌC CƠ SỞ TẠI TỈNH QUẢNG NGÃI) M .A. THESIS HA NOI-2007 ...
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A study on the techniques for the improvement to the teaching of oral skills in light of communicative english language teaching for junior high school teachers in quang ngai province part 3
... Tấn Bảo and my colleagues of Foreign Languages Department, Quang Ngai Teachers Training College for their attention and encouragement I am appreciative of all those who have kindly advised and helped ... deep gratitude to all my teachers at College of Foreign Languages, Vietnam National University-Hanoi for their valuable lectures And their knowledge, their thoughtfulness as well as their sympathy ... Việt v ABBREVIATIONS • BA : Bachelor of Arts • : Communicative Language Teaching CLT • DES : District Education Service • ELT : English language teaching • JHS : Junior High School • TJC : Teachers...
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A study on the opportunities for and constraints on developing students’ oral skills at an upper-secondary school
... chance is the same -Motivation is high: all the learners are interested in talking and positively participate in speaking activities -Language is of an acceptable level: this means that the language ... Teacher Variables In the traditional teaching method, a teacher plays the role of the controller or manager of the class The teacher can teach anything they find necessary and students are only ... himself is the one important variable in the learning situation The important role of the teacher is also acknowledged by Kay & Christison (1978: 14), who argue that a teacher has to play different...
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A STUDY ON THE RELIABILITY OF THE FINAL ACHIEVEMENT COMPUTER-BASED MCQS TEST 1 FOR THE 4TH SEMESTER NON - ENGLISH MAJORS AT HANOI UNIVERSITY OF BUSINESS AND TECHNOLOGY
... validity The practicality of a test is administrative A test is practical when it is time and money- saving Also, it is easy to administer, mark and interpret The discrimination of a test is the ... Approach to language Pedagogy London: Longman Cotton, D , David , F and K Simon (2002) Market Leader- Pre-intermediate Longman Harrison, A (198 3a) A Language Testing Handbook London: McMillan ... best quality as they satisfy the requirement for p-value and discrimination value Then come the items in vocabulary section The items in grammar, and especially in functional language section are...
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A Study on the Optimum Backwashing Method applied to Activated Carbon Process in Waterworks
... characteristics of a granular activated carbon In a granular activated carbon contact basin, virgin carbon is domestic activated carbon made from palm shell, reactivated carbon means activated carbon produced ... changing the time and method of seasonal backwash from October, 2001 to September, 2002 Specifications and operation conditions of Granular activated carbon 24 granular activated carbon contact ... has measured head loss values, and regarded as the minimum fluidization velocity the time when their measurements are constant Table Backwash methods in a granular activated carbon contact basin...
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A STUDY ON THE EFFECTIVENESS OF SOME CLT CLASSROOM ACTIVITIES IN TEACHING VOCABULARY TO FIRST YEAR NON ENGLISH MAJOR STUDENTS
... in other parts of a unit So apart from vocabulary part, the teachers must also teach the new vocabulary items in these other parts And this shows the fact that teaching vocabulary appears in all ... to the teaching of second and foreign languages that emphasizes interaction as both the means and the ultimate goal of learning a language It is also referred to as “communicative approach to the ... the idea more exactly and understandably Nowadays it is generally accepted that vocabulary teaching should be part of the syllabus and taught in a wellplanned and regular basis Lewis (1993) argues...
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A STUDY ON THE ENGLISH VIETNAMESE TRANSLATION OF TERMS IN THE MATERIALS FOR MECHANICAL ENGINEERING
... appropriate Vietnamese equivalents for the English terms The thesis aims to draw out common translation strategies which can be applied in the English-Vietnamese translation of terms in materials ... technical translation, so it plays an important role in the development of Mechanical Engineering The thesis studies the English – Vietnamese translation of terms in the materials for Mechanical ... ii ABSTRACT Mechanical Engineering is one of the most basic engineering sciences and technical translation makes much contribution to its development Technical term translation is part of...
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a study on the problems in teaching english speaking skills to the minority students at sonla ethnic boarding high school and so
... convenience and the limitation of scope of this study 2.2.3 Data analysis This part of the thesis is the analysis of all the data collected from the survey questionaires conducted on teachers and 140 ... such as grammar, pronunciation and vocabulary In addition, learners rely on common conventional expression of communicating specific meanings, particularly on the language environment It is clear ... role is as a facilitator of the communication process Materials promote communicative language use; they are task- based and authentic It is thought that the definition contains aspects that are...
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A study on the reality of teaching speaking skill to non english majors at thai nguyen university college of technologyrelevan
... INTRODUCTION The background of the study Nowadays it is not daring to say that the ability to speak at least one foreign language is a necessity “Language is arguably the defining characteristic of the ... this ability The demands of the contemporary society together with the position of English as an international language (McKay: 5) may present a reason for learning this language in particular ... interview, information collection and analysis as well as questionnaire to collect data is used As 23 Bouma has stated “both qualitative and quantitative approaches are essentials to the research process...
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A STUDY ON THE TECHNIQUES FOR THE IMPROVEMENT TO THE TEACHING OF ORAL SKILLS IN LIGHT OF COMMUNICATIVE ENGLISH LANGUAGE TEACHING
... language material An approach is a set of correlative assumptions dealing with the nature of language teaching and learning 1.2.2 A Brief History of Language Teaching • The Grammar -Translation ... audio cassette tapes and it was because of this method that the language laboratory became so popular 5 • The Functional-Notional Approach In the 1970s teachers of the Functional-Notional Approach ... information about the students and learning requirements are addressed In addition, an analysis on teachers, teaching methods, materials, and materials assessments is very important for the realization...
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