what is customer service
customer service delivery research and best practices
... Service Delivery PART What Is Customer Service? CHAPTER Customer Service from the Customer s Perspective Stephanie D Kendall A customer is anyone who receives products or services; customers can be ... For example, customer satisfaction includes, but is not limited to, evaluations of service quality; customer loyalty is influenced by customer satisfaction, but a satisfied customer is not always ... its definition is that customer service is defined by the customer who re- CUSTOMER SERVICE FROM THE CUSTOMER S PERSPECTIVE ceives it Along this line, Smith (1998) defines customer service as “meeting...
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Tài liệu Using Ajax for Web Application Development: What Businesses Need To Know ppt
... application development projects First, it is important to start with an understanding of this type of web programming While the concept is not new – it has existed since 1998 – the term did not come ... content is always immediately visible, and that hidden content is not critical to the success of an SEO campaign Importantly, Ajax can open up a webserver to an increased attack surface This form ... have to additional testing for accessibility Conclusion The issues with Ajax are rather widely known Now the critical issue is how this type of web programming can be useful for businesses that...
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Tài liệu What You Need To Know About Server 2008 Core Edition pptx
... support for this tool, which prompts you for guidance on the configuration, isn't there Figure OCLIST shows you what' s installed and what' s available Of course, once a given server role is installed, ... managing a Server Core system is the new "cli" option for the SCREGEDIT.WSF script The exact command is: cscript scregedit.wsf /cli This displays a handy list of common administrative functions (for ... with Windows Vista This requires Windows Vista or Server 2008 on the client side; Windows XP won't work Also, WinRM management is not interactive, so using Terminal Service Remote Administration...
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Tài liệu High Blood Cholesterol What you need to know ppt
... Heart disease, diabetes, or risk score more than 20%* or more risk factors and risk score 10-20% or more risk factors and risk score less than 10% or risk factor You Are in Category I High Risk ... 10-year risk score is % (Use the Framingham Point Scores on the back page.) Use your medical history, number of risk factors, and risk score to find your risk of developing heart disease or ... have heart disease Other people are at high risk for developing heart disease because they have diabetes (which is a strong risk factor) or a combination of risk factors for heart disease Follow...
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Tài liệu What You Need To Know About - Brain Tumors ppt
... specialist, or you may ask for a referral Specialists who treat brain tumors include neurologists, neurosurgeons, neurooncologists, medical oncologists, radiation oncologists, and neuroradiologists ... system Neurologist (noo-RAH-loh-jist): A doctor who specializes in the diagnosis and treatment of disorders of the nervous system 37 Neuroradiologist (NOOR-oh-RAY-dee-AH-loh-jist): A doctor trained ... have cancer Paralysis (puh-RAL-ih-siss): Loss of ability to move all or part of the body Pathologist (puh-THAH-loh-jist): A doctor who identifies diseases by studying cells and tissues under a microscope...
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Tài liệu What You Need To Know About - Melanoma and Other Skin Cancers doc
... other risk factors A risk factor is something that may increase the chance of getting a disease People with certain risk factors are more likely than others to develop skin cancer Some risk factors ... Radiation therapy Other Risk Factors for Squamous Cell Cancer The risk of squamous cell skin cancer is increased by the following: • Actinic keratosis: Actinic keratosis is a type of flat, scaly ... incisional biopsy, in which only a sample of tissue is removed; (2) excisional biopsy, in which an entire lump or suspicious area is removed; and (3) needle biopsy, in which a sample of tissue...
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Tài liệu What You Need To Know About™ - Thyroid Cancer docx
... treating people who have hormone disorders ■■ Thyroidologist: A thyroidologist is an endocrinologist who specializes in treating diseases of the thyroid ■■ Surgeon: This type of doctor can perform ... cancer and other diseases ■■ Medical oncologist: A medical oncologist is a doctor who specializes in treating cancer with drugs ■■ Radiation oncologist: A radiation oncologist is a doctor who specializes ... need right now This booklet has lists of questions that you may want to ask your doctor Many people find it helpful to take a list of questions to a doctor visit To help remember what your doctor...
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CANCER AND THE ENVIRONMENT: What You Need to Know What You Can Do doc
... screen for cancers or other diseases have not shown an elevated cancer risk, but it is possible that there is a small risk associated with this exposure One exception is children whose mothers received ... are exposed It is the source for the agents listed in this booklet This booklet does not include all of the more than 200 agents listed in the Report on Carcinogens The 50 or so discussed below ... develop in the tissue that lines the surfaces of certain organs, such as the lung, liver, skin, or breast This tissue is called epithelial tissue Cancers that develop in the epithelial tissue of specific...
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What You Need To Know About - Bladder Cancer potx
... risk factor is something that may increase the chance of getting a disease Studies have found the following risk factors for bladder cancer: • Smoking: Smoking tobacco is the most important risk ... for this test • Biopsy: Your doctor can remove samples of tissue with the cystoscope A pathologist then examines the tissue under a microscope The removal of tissue to look for cancer cells is called ... people who have had radiation therapy to the abdomen or pelvis may be at increased risk • Arsenic: Arsenic is a poison that increases the risk of bladder cancer In some areas of the world, arsenic...
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What You Need To Know About™ - Breast Cancer potx
... tests ■■ What did the hormone receptor test show? ■■ What did the HER2 test show? ■■ May I have a copy of the report from the pathologist? ■■ Do any lymph nodes show signs of cancer? ■■ What is the ... cancer that is Stage I is early-stage breast cancer, and a cancer that is Stage IV is advanced cancer that has spread to other parts of the body, such as the liver The stage often is not known ... surgeries will I need? ■■ What are the risks at the time of surgery? Later? ■■ Will I have scars? Where? What will they look like? ■■ If tissue from another part of my body is used, will there be...
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What You Need To Know About™ - Kidney Cancer pptx
... cancer A risk factor is something that may increase the chance of getting a disease Studies have found the following risk factors for kidney cancer: • Smoking: Smoking tobacco is an important risk ... large is the tumor? What is the stage of the disease? Has the tumor grown outside the kidney or spread to other organs? • What are my treatment choices? Which you suggest for me? Why? • What are ... other body tissues It is the most common mineral in the body A deposit of calcium in body tissues, such as breast tissue, may be a sign of disease 24 Cancer (KAN-ser): A term for diseases in which...
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What You Need To Know About™ - Oral Cancer ppt
... having radiation therapy: • What is the goal of this treatment? • When will the treatments begin? When will they end? • What are the risks and side effects of this treatment? What can I about them? ... prosthesis is an artificial device that replaces the missing teeth or tissues of the mouth For example, if part of the palate is removed, a dentist with special training (a prosthodontist) may ... questions before your treatment begins: • What is the stage of the disease? Has the oral cancer spread? If so, where? • What is the goal of treatment? What are my treatment choices? Which you...
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What You Need To Know About™ - Ovarian Cancer ppt
... The disease is metastatic ovarian cancer, not liver cancer For that reason, it is treated as ovarian cancer, not liver cancer Doctors call the new tumor “distant” or metastatic disease Risk Factors ... decide to use complementary medicine: • What benefits can I expect from this approach? • What are its risks? • Do the expected benefits outweigh the risks? • What side effects should I watch for? ... cancer, the risk of developing the disease may be reduced by removing the ovaries before cancer is detected This surgery is called prophylactic oophorectomy Women who are at high risk of ovarian...
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What You Need To Know About - Non-Hodgkin Lymphoma potx
... cells or tissues for examination by a pathologist The pathologist may study the tissue under a microscope or perform other tests on the cells or tissue When only a sample of tissue is removed, ... removed, the procedure is called an incisional biopsy When an entire lump or suspicious area is removed, the procedure is called an excisional biopsy When a sample of tissue or fluid is removed with ... lymphoid tissue) lymphoma Hematologist (HEE-muh-TAH-loh-jist): A doctor who specializes in treating blood disorders 34 Hepatitis C virus (HEH-puh-TY-tis SEE VY-rus): A virus that causes hepatitis (inflammation...
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WHAT YOU NEED TO KNOW SECURITY INVESTMENT - BANK BILLS pptx
... Bill prior to maturity Monitoring of any risks associated with this product is your responsibility Market risk Market risk is the risk that prices including interest rates will move adversely As ... banks are permitted to disclose customer information in the following circumstances:1.1 where disclosure is compelled by law; or 1.2 where there is a duty to the public to disclose; or 1.3 where ... Bank Bill is generally taxable income You should discuss the timing and derivation of this income with your independent professional tax adviser If you are a non-resident, the Bank is obliged...
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Database Security: What Students Need to Know doc
... username is modified, a different row is displayed in the output window Figure shows that when username ‘Jones’ is selected, only data related to this user is displayed IIP-66 Murray Figure 3: ADbC ... applications, Customer Labels, Customer Information, and Order Form, access the Customers table The Customer Labels and Orders Form require read access to the Customers table while the Customer Information ... in the ADbC Security Matrix sub-module is presented in Figure A customer- order scenario is depicted Seven tables are listed across the top Seven forms are listed down the left-hand side Scanning...
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EMBA UP CLOSE - WHAT YOU NEED TO KNOW ABOUT THE EXECUTIVE MBA docx
... returned for his MBA to strengthen his skills and continue his professional growth His EMBA experience – in particular his work with his executive coach – helped him plan a move to his dream job ... his EMBA and in particular his executive coaching experience for helping make his dream come true “It really helped me to it.” During his coaching sessions, Tarragó and his coach focused on his ... presenting information to you for decisions,” she says “You need to be able to assess what is being presented to you as the decision-maker I think that is what employers are trying to find – not...
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What You Need To Know About - Cancer of the Pancreas docx
... HUMAN SERVICES National Institutes of Health National Cancer Institute About This Booklet This National Cancer Institute (NCI) booklet is about cancer* that starts in the pancreas This disease is ... pancreatic juices This type is called exocrine pancreatic cancer This booklet is about this type Much less often, pancreatic cancer begins in the cells that make hormones This type may be called ... cancer or islet cell cancer This booklet is not about endocrine pancreatic cancer NCI’s Cancer Information Service at 1–800–4–CANCER (1–800–422–6237) can provide information about this disease Learning...
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What You Need To Know About - Cancer of the Esophagus ppt
... This type is usually found in the upper part of the esophagus This type is becoming less common among Americans Around the world, however, squamous cell carcinoma is the most common type Risk ... before your treatment begins: • What is the stage of the disease? Has the cancer spread? Do any lymph nodes show signs of cancer? • What is the goal of treatment? What are my treatment choices? ... incisional biopsy, in which only a sample of tissue is removed; (2) excisional biopsy, in which an entire lump or suspicious area is removed; and (3) needle biopsy, in which a sample of tissue...
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scientific american - 1996 09 - special issue - what you need to know about cancer
... metastasis is the deadliest aspect of cancer adds the uting is needed My own bias is that studying resis- most urgency to our quest for this SA tance to cancer invasion at both the tis- knowledge ... with what has already been said What, in fact, has medical science learned about cancer in the past quarter century? What real weapons we now have for battling this foe, and what all the miscellaneous ... every ache and pain rosis was known as “the faker’s disease.” heralds a bona fide disease So how People complaining of CFS and simi- doctors distinguish between hypochonlarly disputed maladies, such...
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