and enhancement of service quality product amp service diversification for e banking customers
Tài liệu SERVQUAL and Model of Service Quality Gaps pptx
... thus be defined as the difference between customer expectations of service and perceived service If expectations are greater than performance, then perceived quality is less than satisfactory and ... shouldn't be expected to tell customers exactly when services will be performed (-) E1 1 It is not realistic for customers to expect prompt service from employees of these firms (-) E1 2 Their employees ... the most often used approach for measuring service quality has been to compare customers' expectations before a service encounter and their perceptions of the actual service delivered (Gronroos,...
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Visa-Vietnam Terms and Conditions of Service vietnam-immigration.org.vn pdf
... content, theme, style, expressions, provided directly or through any third party to this web site Entire Agreement This agreement along with the Privacy Statement constitute the entire agreement ... agreement between you and Visa-Vietnam.Vn and supersedes any and all prior agreements, statements or representations regarding Visa-Vietnam.Vn Failure to enforce any provision of this Agreement shall ... site design, text, graphics, software, HTML code used to generate Web pages on Visa-Vietnam.Vn, are the sole property of VisaVietnam.Vn and can not be copied, adapted, sketched, painted, or otherwise...
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Báo cáo khoa học: On the reaction of D-amino acid oxidase with dioxygen: O2 diffusion pathways and enhancement of reactivity docx
... the dependence of kobs1 values on [d-alanine] shows curvature: there is ample evidence for a hyperbolic dependence of kobs1 on [d-alanine] for various DAAOs, and it represents a second-order ... half-reaction, reduced enzyme forms were reacted with solutions of appropriate O2 concentrations Two reduced enzyme forms were used: (a) free reduced DAAO (E- Flred, generated by reacting oxidized DAAO ... properties Site-saturation mutagenesis and enzyme expression and purification Extinction coefficients of the oxidized form of DAAO variants were determined by heat denaturation of the enzymes (at...
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Báo cáo khoa học: Regulation of the muscle-specific AMP-activated protein kinase a2b2c3 complexes by AMP and implications of the mutations in the c3-subunit for the AMP dependence of the enzyme docx
... the absence or presence of AMP (0, 50, 200 or 500 lM AMP) Table Effect of the mutations in the AMPK c3 gene on the AMP dependence of the enzyme Fold stimulation reflects the activation of the ... were expressed in E coli except for the wild-type trimers denoted by asterisks, which were expressed in COS7 cells In (B) and (C), equivalent amounts of AMPK were used, as estimated by western ... the wild-type littermates [30] The present study does not answer the question of how the reduced AMP dependence of the R225Q variants of c3 would lead to the increased glycogen content described...
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báo cáo hóa học: " Primary Sjögren''''s Syndrome: health experiences and predictors of health quality among patients in the United States" potx
... Lupus-specific Measure of Health-Related Quality of Life Eular 2006 Radloff LS: The Center for Epidemiology Studies Scale for Depression: A Self-Report depression scale for research in the general ... neurobiology of pain and fatigue, as well as greater appreciation of the pervasive effects and reduced quality of life experienced by patients with PSS, is needed to reduce the health care costs and ultimately ... Questionnaire We devised an extensive health questionnaire: the ASSESS survey (Assessment of Symptoms and Experiences of Sjögren's syndrome) for this study based on recommendations of a panel of...
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báo cáo hóa học: " Feasibility and acceptance of electronic quality of life assessment in general practice: an implementation study" pdf
... portive measures they can actually provide For routine care, questionnaires and result presentations should be tailored to these needs to increase the relevance perceived by the GP, and the probability ... 'QLrecorder') No specific software or system requirements were necessary for the practice to be eligible for the study Practice assistants and doctors received small monetary incentives for their ... observe the participants' voluntary commitment) Patients' written informed consent was obtained either for the electronic assessment alone or for both the electronic assessment and the telephone...
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Báo cáo y học: "Obstructive apneas induce early activation of mesenchymal stem cells and enhancement of endothelial wound healing" ppsx
... membrane were removed and the cells on the lower side of the membrane were stained (May-Grünwald-Giemsa) The membrane was cut out with a scalpel, with the edges discarded, before being mounted on ... differentiate between the specific serum effects on each type of cell separately This limitation does not, however, affect the aim of this study as these two types of cells are simultaneously exposed ... CHEMO KINESIS CHEMO TAXIS Figure Top: Examples of the fields of view of transwell membranes, showing the stained MSC cells that migrated to the lower membrane side of transwells when the upper...
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chi et al - 2010 - the effects of auditors’ pre-client and client-specific experience on earnings quality and perceptions of earnings quality in taiwan
... on perceptions of earnings quality We measure the audit partner’s incremental general experience (IncGenExp) as the difference between the partner’s total experience (TotExp) and the partner’s ... tenure We conjecture that our measures of pre-client experience and client-specific experience affect creditor perceptions of earnings quality for both private and public companies because creditors ... investigate several questions previously unexplored in the literature Specifically, we use auditors’ pre-client general experience and pre-client industry experience as measures of pre-client experience...
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Môn quản trị chất lượng: Innovation, diffusion and adoption of total quality management (TQM)
... trained on quality methods Even the lowest level employee is empowered to take steps toward quality improvement, when and where necessary (Jex, 2002) For effective TQM implementation, for instance, ... the number of articles still ranges between 100 and 200 in the early years of the twenty-first century Therefore, there seems to be less of a decrease in Innovation, diffusion and adoption of ... important aspect to the implementation and success of TQM Daniels (2000) opines that the behaviors of people in business are the center of every business decision and are what underlie every process in...
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Molecular insights into neutralization and enhancement of dengue virus infection in monocytes
... different DENV serotype may result in increased risk of dengue haemorrhagic fever or dengue shock syndrome One of the leading hypotheses to explain for this increased viraemia and disease severity ... observation and medical intervention as these patients are likely to develop into severe dengue cases Those without warning signs may, however, also develop into severe dengue cases Severe dengue ... Criteria for dengue and severe dengue Dengue fever cases can be classified as probable dengue or dengue with warning signs The presence of warning signs indicates that the patients will require...
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Efficient progressive collapse analysis for robustness evaluation and enhancement of steel concrete composite buildings
... are modeled as beam elements, while the metal decks are modeled as shell elements Concrete slabs are modeled as constant stress 8-node solid elements The slip between the metal deck and concrete ... cables can effectively improve the progressive collapse resistance Furthermore, the effectiveness of the cable retrofit can be improved by increasing the number of attachment to the steel beam ... enhancement To the best knowledge of the candidate, little discussion regarding the above-mentioned factors has been reported in the open literature The study in chapter provides a new evidence of...
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APPLICATION OF SEMI LAGRANGIAN METHOD FOR VISUALIZATION OF NEAR BODY HYDRODYNAMICS AND ENHANCEMENT OF AMORPHOUS EFFECT
... respectively The voxels are of equal size h For each voxel, we define a velocity vector v at the center and a pressure value p In our implementation, we represent the velocity field is represented ... pressure between the regions The simplest way to measure this difference is to use the gradient operator: ∇p We need to integrate this over the fluid blob volume to get the pressure force: Fpressure ... are cells whose center points lie completely outside of the geometry • Interior cells are cells whose center points lie completely inside the geometry surface and are not adjacent to any exterior...
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Analysis and coding of high quality audio signals
... material previously published or written by another person except where due reference is made Signed: xix xx STATEMENT OF ORIGINAL AUTHORSHIP Acknowledgements I would like express my gratitude ... advantageous for audio coders to address issues related to real-time audio delivery, The issue of bitstream scalability has been targeted in this thesis, and therfore, a third audio coder capable of bitstream ... Cassette discrete cosine transform discrete Fourier transform discrete time Fourier transform discrete wavelet transform digital versatile disk European Broadcasting Union fast Fourier transform...
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Design, fabrication, and characterization of a solenoidsystem to generate magnetic field for an ECR proton source
... power supply used to energize it Therefore, after the electromagnets are built, they have to be tested for their performance The magnetic field measurements were done using computer controlled ... measurements per second The error associated in the magnetic field measurements was less than 0·5% The electromagnets were energized using three independent dc power supplies of rating 0–32 V and ... lines and thereby shield the adjacent components The use of electromagnet has wide flexibility of tuning the plasma to get the best operating conditions The use of electromagnet (instead of permanent...
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Báo cáo khoa học: Isolation and characterization of an IgNAR variable domain specific for the human mitochondrial translocase receptor Tom70 potx
... template structure, except where gaps occurred in the alignments and for CDRs and In these cases extensive loop modelling was undertaken and the final model selection based on the modeller objective ... approximates the relative size of the cysteine side chains When 12F-11DCys was expressed into the E coli periplasm, expression levels comparable to those obtained for the wild-type were obtained, and ... above background, and all of these proved to be identical sequences One of these, designated clone 12F-11, was chosen for further analysis The primary and deduced amino acid sequences of clone...
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Báo cáo Y học: Engineering and use of 32P-labeled human recombinant interleukin-11 for receptor binding studies docx
... render the radioligand-detection much more easier This is a quite useful tool especially in the case where the expression of certain receptors on the cell surface is lower The enzymatic labeling ... (r) and nonspeci®c binding (m) Nonspeci®c binding represents the binding in the presence of excess unlabeled FPDIL-11 Values were the means of triplicates from two independent experiments Standard ... that of hIL-11 and to avoid the problem of expression that may arise in E coli because of the presence of many consecutive proline residues at the N-terminus This deletion was made possible because...
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Báo cáo sinh học: "Safety and feasibility of third-party multipotent adult progenitor cells for immunomodulation therapy after liver transplantation–a phase I study (MISOT-I)" doc
... the next patients will be enrolled at the next dose level If a total of or more patients experience a DLT, either after or patients have been enrolled, the study will be closed and the dose of ... Locatelli F, Roelofs H, Lewis I, Lanino E, Sundberg B, Bernardo ME, Remberger M, et al: Mesenchymal stem cells for treatment of steroid-resistant, severe, acute graft-versus-host disease: a phase ... Regensburg, Regensburg, Germany 2Athersys Inc., Cleveland, Ohio, USA 3Center for Clinical Studies, University Medical Center Regensburg, Regensburg, Germany 4Department of Internal Medicine, Erasmus...
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báo cáo hóa học: "Initial development and testing of a novel foam-based pressure sensor for wearable sensing" doc
... were identified The issue of repeatability was due to hysteresis effects observed during the tensile testing of the foam These effects were observed for the coated and uncoated samples thus originating ... subject was instructed to breathe deeply for a period of approximately one minute Shoulder Movement Two shoulder movement sensors were attached at the outer edge of the garment at the apex of each ... a reliable determination of the wearer's respiratory rate, for example In order to normalise the data so that the sensitivity of the sensor could be determined, the relative resistance of the...
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báo cáo hóa học:" Safety and feasibility of third-party multipotent adult progenitor cells for immunomodulation therapy after liver transplantation–a phase I study (MISOT-I)" pptx
... the next patients will be enrolled at the next dose level If a total of or more patients experience a DLT, either after or patients have been enrolled, the study will be closed and the dose of ... Locatelli F, Roelofs H, Lewis I, Lanino E, Sundberg B, Bernardo ME, Remberger M, et al: Mesenchymal stem cells for treatment of steroid-resistant, severe, acute graft-versus-host disease: a phase ... Regensburg, Regensburg, Germany 2Athersys Inc., Cleveland, Ohio, USA 3Center for Clinical Studies, University Medical Center Regensburg, Regensburg, Germany 4Department of Internal Medicine, Erasmus...
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Báo cáo hóa học: " Research Article Design and Analysis of an Energy-Saving Distributed MAC Mechanism for Wireless Body Sensor Networks" doc
... (packets/superframe), where we define “packet” as the fraction of a message of length Lbit in bits The average service rate of the system is further explained thereafter and denoted by μ (packets/superframe) ... accomplishment of the DQBAN protocol in terms of quality of service under healthcare requirements in hospital settings [2], evokes the idea to further explore and analyze the energy -e ciency of this ... eliminate the need of synchronization However, B-MAC somehow suffers from energy inefficiency due to the new introduced overhead, since all nodes in the sphere of influence require listening to the long...
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