Tài liệu Module 13: Monitoring Microsoft Exchange 2000 ppt

Contents Overview 1 Tools for Monitoring Exchange 2000 2 Monitoring Exchange 2000 by Using the Performance MMC 5 Demonstration: Configuring an Alert 20 Monitoring Exchange 2000 by Using Monitoring and Status 22 Demonstration: Monitoring Hard Disk Space 29 Logging and Viewing Diagnostic Data 31 Enabling Protocol Logging 36 Lab A: Monitoring Exchange 2000 37 Review 46 Module 13: Monitoring Microsoft Exchange 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Information in this document is subject to change without notice. The names of companies, products, people, characters, and/or data mentioned herein are fictitious and are in no way intended to represent any real individual, company, product, or event, unless otherwise noted. Complying with all applicable copyright laws is the responsibility of the user. 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Program Manager: Steve Thues Product Manager: Megan Camp Instructional Designers: Bill Higgins (Volt Technical), Jennifer Morrison, Priya Santhanam (NIIT (USA) Inc), Samantha Smith, Alan Smithee Instructional Software Design Engineers: Scott Serna Subject Matter Experts: Krista Anders, Megan Camp, Chris Gould (Global Logic Ltd), Janice Howd, Elizabeth Molony, Steve Schwartz (Implement.Com), Bill Wade (Wadeware LLC) Technical Contributors: Karim Batthish, Paul Bowden, Kevin Kaufman, Barry Steinglass, Jeff Wilkes Graphic Artist: Kimberly Jackson (Independent Contractor) Editing Manager: Lynette Skinner Editor: Kelly Baker Production Manager: Miracle Davis Build Manager: Julie Challenger Production Support: Marlene Lambert (Online Training Solutions, Inc) Test Manager: Eric Myers Courseware Testing: Robertson Lee (Volt) Creative Director, Media/Sim Services: David Mahlmann Web Development Lead: Lisa Pease CD Build Specialist: Julie Challenger Localization Manager: Rick Terek Operations Coordinator: John Williams Manufacturing Support: Laura King; Kathy Hershey Lead Product Manager, Release Management: Bo Galford Lead Product Manager, Messaging: Dave Phillips Group Manager, Courseware Infrastructure: David Bramble Group Product Manager, Content Development: Dean Murray General Manager: Robert Stewart Module 13: Monitoring Microsoft Exchange 2000 iii BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Instructor Notes This module provides students with the knowledge and skills to use various monitoring tools to ensure that Microsoft Exchange 2000 performs at an optimum level. After completing this module, students will be able to: ! Describe the tools that you use to monitor the performance of a computer running Exchange 2000. ! Identify resource bottlenecks by monitoring Exchange 2000 and Microsoft Windows 2000 performance objects and counters using Performance Logs and Alerts and System Monitor. ! Monitor services and resources, create notifications, and view server and connector status by using the Monitoring and Status tool. ! Assess system efficiency by configuring diagnostic logging on components and using Event Viewer to view the log files. Materials and Preparation This section provides the materials and preparation tasks that you need to teach this module. Required Materials To teach this module, you need the following materials: ! Microsoft ® PowerPoint  file 1572a_13.ppt Preparation Tasks To prepare for this module, you should: ! Read all of the materials for this module. ! Complete the lab. ! Practice the demonstrations. Presentation: 60 Minutes Lab: 30 Minutes iv Module 13: Monitoring Microsoft Exchange 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Demonstration This section provides demonstration procedures that will not fit in the margin notes or are not appropriate for the student notes. Configuring an Alert ! To prepare for the demonstration • Practice the demonstration. • Familiarize yourself with Performance Logs and Alerts. • Verify that the computer that you are using for the demonstration has less then 50% free space on the C: drive. If not, you will need to adjust Limit to a value higher than 50%. Monitoring Hard Disk Space ! To prepare for the demonstration • Practice the demonstration. • Familiarize yourself with the Monitoring and Status tool. • Make sure to use a threshold value for the warning state that is 250 MB greater than the total number of MBs of free disk space. • Make sure to use a threshold value for the critical state that is 200 MB greater than the total number of MBs of free disk space. Module 13: Monitoring Microsoft Exchange 2000 v BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module Strategy Use the following strategy to present this module: ! Tools for Monitoring Exchange 2000 This topic focuses on the tools used to monitor Microsoft Exchange 2000. First, explain why it is important to monitor and gather performance data for analysis and capacity planning. Next, introduce several tools that are used to monitor Exchange 2000. Describe these tools along with any tool that is used in the lab and the demonstrations. Briefly discuss the additional monitoring tools. It is not necessary to provide in depth information on the additional tools, because they are not the focus of this module. ! Monitoring Exchange 2000 by Using the Performance MMC This topic focuses on the Performance Microsoft Management Console (MMC) snap-in and the Microsoft Windows 2000 and Exchange 2000 counters that you can monitor. First, introduce and define the terms: performance objects and counters. Explain that the Performance MMC consists of both the System Monitor and Performance Logs and Alerts, and then explain the function of each tool. The remainder of this topic lists and explains the important performance objects and counters that you can use to monitor Exchange 2000 and Microsoft Windows 2000 resources. It is not necessary to provide an in depth explanation of all counters, identify the most useful counters and have your students identify the counters that they frequently use to troubleshoot system resource issues. ! Monitoring Exchange 2000 by Using Monitoring and Status This topic focuses on the Monitoring and Status tool and how you can create notifications that warn you when a service fails. First, introduce the Monitoring and Status tools and explain that the tool consists of two components: Status and Notification. Then, explain the functionality of each component. Next, stress that Exchange 2000 automatically monitors the default Exchange 2000 services and explain that you can add services to the default monitoring configuration or you can create new monitoring configurations if you need different a configuration setting for monitoring a set of services. Next, discuss how to monitor resources and the different monitoring configurations available. When discussing Notifications, explain the different parameters and that the parameters include the type of notification that you want to use: e-mail or script. Lastly, demonstrate the Notifications component by configuring an e-mail notification. ! Logging and Viewing Diagnostic Data This topic focuses on configuring logging and how to review the logged data. First, explain that diagnostic logging provides detailed information about services and related categories. Show the Diagnostics Logging tab and point out some of the services available for logging and related categories. Next, discuss the different logging levels and the type of information that each level provides. Show that you can view the diagnostic data by using the Event Viewer. Review the different types of logs and the log structure. Lastly, discuss how to enable protocol logging for Simple Mail Transfer Protocol (SMTP), Network News Transfer Protocol (NNTP), and Hyper Text Transport Protocol (HTTP) protocols. vi Module 13: Monitoring Microsoft Exchange 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Customization Information This section identifies the lab setup requirements for a module and the configuration changes that occur on student computers during the labs. This information is provided to assist you in replicating or customizing Microsoft Official Curriculum (MOC) courseware. The lab in this module is also dependent on the classroom configuration that is specified in the Customization Information section at the end of the Classroom Setup Guide for course 1572A, Installing and Managing Microsoft Exchange 2000. Lab Setup The following list describes the setup requirements for the lab in this module. Setup Requirement 1 The lab in this module requires Exchange 2000 and a custom MMC. To prepare student computers to meet this requirement, perform one of the following actions on each server in the organization: ! Complete the labs for Module 2, “Installing Microsoft Exchange 2000,” in course 1572A, Implementing and Managing a Microsoft Exchange 2000 Organization. ! Install Exchange 2000 at D:\Program Files\Exchsrvr on each server into an organization named Northwind Traders. Components installed are Microsoft Exchange Messaging and Collaboration Services, Microsoft Exchange System Management Tools, and Microsoft Exchange Instant Messaging Service. Have the students create a custom MMC in the C:\Documents and Settings\All Users\Desktop that is saved as your_firstname Console. The MMC contains the Active Directory Users and Computers snap-in and the Exchange System snap-in. Setup Requirement 2 The lab in this module requires a custom OU, a user account for each student, a mailbox for each student, an Outlook profile, and for the Domain Admins group to be delegated full control of the organization. To prepare student computers to meet this requirement, perform one of the following actions on each server in the organization: ! Complete the labs for Module 3, “Administering Microsoft Exchange 2000,” in course 1572A, Implementing and Managing Microsoft Exchange 2000. ! Create an organizational unit in Active Directory that is named your_servernameOU for each server in the classroom. Create a user account in each server’s OU for each student. The account is a member of the Domain Admins group and has a mailbox on the student’s Exchange server. Create an Outlook profile for each student on their own server that opens their mailbox. Delegate the full administrator role on the Northwind Traders organization to the Domain Admins group. Importan t Module 13: Monitoring Microsoft Exchange 2000 vii BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Setup Requirement 3 The lab in this module requires an IMAP4 client be configured to log on to the local Exchange 2000 server. To prepare student computers to meet this requirement, perform one of the following actions on each server in the organization: ! Complete the lab for Module 10, “Configuring Internet Protocols,” in course 1572A, Implementing and Managing a Microsoft Exchange 2000. ! Configure Outlook Express to connect to each student’s your_username mailbox on each student’s Exchange Server. Setup Requirement 4 The lab in this module requires that an instant messaging server be configured. To prepare student computers to meet this requirement, perform one of the following actions on each server in the organization: ! Complete the lab for Module 12, “Configuring Instant Messaging,” in course 1572A, Implementing and Managing a Microsoft Exchange 2000. ! Create an instant messaging virtual server on each server in the organization, and then enable all your_username accounts for instant messaging. Install the MSN Messenger client that ships with Exchange 2000 on each student machine and configure it to log that student on using their personal your_username account. Lab Results Performing the lab in this module introduces the following configuration changes: ! MailTest is installed on each student machine. ! A notification is created that alerts all users logged on to your server that a service is down if an Exchange service stops. Module 13: Monitoring Microsoft Exchange 2000 1 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Overview ! Tools for Monitoring Exchange 2000 ! Monitoring Exchange 2000 by Using the Performance MMC ! Monitoring Exchange 2000 by Using Monitoring and Status ! Logging and Viewing Diagnostic Data There are numerous monitoring tools and services available to you to ensure a computer running Microsoft Exchange 2000 is functioning efficiently. Your ability to configure and use these tools and services, and to analyze the data that the tools provide will help reduce server performance issues and plan for future hardware resources. After completing this module, you will be able to: ! Describe the tools that you use to monitor the performance of a computer running Exchange 2000. ! Identify resource bottlenecks by monitoring Exchange 2000 and Microsoft Windows 2000 performance objects and counters using Performance Logs and Alerts and System Monitor. ! Monitor services and resources, create notifications, and view server and connector status by using the Monitoring and Status tool. ! Assess system efficiency by configuring diagnostic logging on components and using Event Viewer to view the log files. Topic Objective To provide an overview of the module topics and objectives. Lead-in In this module, you will learn how to monitor the performance of a computer running Exchange 2000. 2 Module 13: Monitoring Microsoft Exchange 2000 BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY # ## # Tools for Monitoring Exchange 2000 ! Monitoring Tools ! Additional Monitoring Tools In addition to disaster planning and regular backup, you must monitor system activity and server performance to provide effective preventive maintenance of Exchange 2000. Microsoft Windows 2000 and Exchange 2000 offer various tools to monitor application performance and server performance. Familiarizing yourself with the tools available will help you choose the best tool based for your monitoring needs. The data you accumulate through daily monitoring provides the information you need for trend analysis and capacity planning. By characterizing system performance over time, you can justify the need for new resources before the need becomes critical. Topic Objective To explain why it is important to monitor and provide an introduction to the monitoring tools. Lead-in By monitoring Exchange 2000 on a regular basis, you resolve issues before they impact users, provide effective preventive maintenance, and plan for future capacity. [...]... MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module 13: Monitoring Microsoft Exchange 2000 23 Monitoring Services Topic Objective To configure Exchange 2000 monitoring to assess critical network and application services Microsoft Exchange Information Store Microsoft Exchange Information Store Microsoft Exchange MTA Stacks Microsoft Exchange MTA Stacks Lead-in Microsoft Exchange Routing.. .Module 13: Monitoring Microsoft Exchange 2000 3 Monitoring Tools Topic Objective To introduce the tools used to monitor Exchange 2000 Performance MMC Lead-in Exchange 2000 and Windows 2000 offer many tools for monitoring server performance and Exchange 2000 performance Event Viewer Diagnostic Logging Tools Monitoring and Status Notifications Status Protocol Logging Both Windows 2000 and Exchange 2000. .. MMC BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY 22 Module 13: Monitoring Microsoft Exchange 2000 # Monitoring Exchange 2000 by Using Monitoring and Status Topic Objective To provide an introduction to Exchange 2000 monitors Lead-in The Monitoring and Status tool tracks the status of networks on which Exchange 2000 is running ! Monitoring Services ! Monitoring Resources !... Instrumentation (WMI) The Microsoft implementation of Web-based Enterprise Management (WBEM) Provides uniform access to management information Exchange 2000 supports WMI by including WMI providers that access status and other Exchange 2000 information BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module 13: Monitoring Microsoft Exchange 2000 5 # Monitoring Exchange 2000 by Using the... Monitoring Microsoft Exchange 2000 Monitoring Exchange 2000 Performance Objects and Counters Topic Objective To describe performance counters that you can use to monitor Exchange 2000 performance Information Store Monitoring Information Store Performance Monitoring Information Store Performance Monitoring SMTP Performance Monitoring SMTP Performance Exchange Lead-in Exchange 2000 installs its own set of... own set of performance objects and counters Monitoring MTA Performance Monitoring MTA Performance Exchange 2000 SRS Exchange 5.5 Monitoring Exchange Server 5.X Integration Monitoring Exchange Server 5.X Integration Performance Performance Monitoring Instant Messaging Performance Monitoring Instant Messaging Performance Monitoring Recipient Update Service Monitoring Recipient Update Service Performance... partial listing of the Windows 2000 objects and counters For more information on Windows 2000 objects and counters, see the Windows 2000 Resource Kit BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY 20 Module 13: Monitoring Microsoft Exchange 2000 Demonstration: Configuring an Alert Topic Objective To demonstrate how to configure an alert Lead-in Exchange 2000 requires free disk space... Alerts and System Monitor ! Monitoring Exchange 2000 Performance Counters and Objects ! Monitoring for Disk Subsystem Bottlenecks ! Monitoring for Memory Bottlenecks ! Monitoring for Processor Bottlenecks ! Monitoring for Network Subsystem Bottlenecks ! Demonstration: Configuring an Alert Lead-in Much of the performance monitoring you do in Exchange 2000 relies on data from Windows 2000 performance objects... Information Store Always correlate performance measurement with the number of current users BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY Module 13: Monitoring Microsoft Exchange 2000 9 MSExchangeIS Mailbox and MSExchangeIS Public For the MSExchangeIS Mailbox and MSExchangeIS Public objects, monitor the following counters: Counter Description Send Queue Size Displays the queue... being processed BETA MATERIALS FOR MICROSOFT CERTIFIED TRAINER PREPARATION PURPOSES ONLY 10 Module 13: Monitoring Microsoft Exchange 2000 Monitoring SMTP Performance Monitor the SMTP Server object and its counters to analyze how a computer running Exchange 2000 is performing as it processes inbound SMTP traffic This traffic may be from either SMTP clients, such as Microsoft Outlook Express, or other . Overview ! Tools for Monitoring Exchange 2000 ! Monitoring Exchange 2000 by Using the Performance MMC ! Monitoring Exchange 2000 by Using Monitoring and Status !. performance monitoring you do in Exchange 2000 relies on data from Windows 2000 performance objects. 6 Module 13: Monitoring Microsoft Exchange 2000 BETA