Một số giải pháp nâng cao hiệu quả kinh doanh tại hotel continental saigon

 KHOA     HOTEL CONTINENTAL SAIGON  N-  -  GVHD :  SVTH:  MSSV: 106 405 081 : 06DDL5 9  2010 ss     i                  . TP. Hồ Chí Minh, ngày … tháng … năm 200…      ii  . . . . . . . . . . . . . . .      iii  . . . . . . . . . . . . . .      iv  c rt nhiu s  t  ng. ng gi li ci hc K Thu Ngh   H    n   t cho em nhng kin thc, kinh nghit thc t ging. c bi t bn rn     u th  ng dn, ch bo em t        Cui lng h, gi em trong thi gian qua.      v   Trang i  Trang ii  . Trang iii  Trang iv  . Trang v  . Trang x  Trang 1 . .Trang 3  . Trang 3  . Trang 3  . Trang 3 1.1.2.1. Commercial Hotel. . Trang 3 1.1.2.2. Airport Hotel. Trang 3 1.1.2.3. Hostel/Inn. Trang 4 1.1.2.4. Casino Hotel. . Trang 4 1.1.2.5. Resort Trang 4 1.1.2.6. Suit Hotel. Trang 4 1 Trang 4  . Trang 5 1.1.3.1.  Trang 5  . Trang 5     vi  Trang 5 1.1.4.  Trang 6 1.1.4.1.  Trang 6  Trang 6 1.1.4.2.  . Trang 7  Trang 8  . Trang 8  Trang 8 1. . Trang 9  . Trang 9 1.1.5.  Trang 9  Trang 10 1.2.1.  Trang 10 1.2.2.  . Trang 11 1.2.3.  . Trang 12 . . Trang 12  Trang 12  . Trang 12 1. . Trang 13  . Trang 13  Trang 13  Trang 13     vii  Trang 13  Trang 13  . Trang 13  Trang 14  . Trang 14 . . Trang 14          HOTELCONTINENTAL SAIGON . Trang 15  Trang 15  Trang 15  Trang 15  Trang 15 2.1.2.  Trang 17  . Trang 17  Trang 18  . Trang 18  Trang 19  Trang 24  Trang 24  Trang 27  . Trang 27 2.3.2.2.  Trang 34     viii  . Trang 38  . Trang 39  Trang 39 2.4.1.  Trang 39  . Trang 39  Trang 44  . Trang 45  . Trang 48  . Trang 48  . Trang 51  Trang 54  Trang 54  Trang 55 . Trang 56  . Trang 57  . Trang 57  . Trang 59  Trang 62  Trang 62 2.6.5. Public Relations Trang 65 2.6.6. Con ng. . Trang 65 2.7.  Trang 66     ix  . . Trang 68 3.1.  . Trang 68 3.1.1. . Trang 68 3.1.2.  . Trang 68 3.2.  Trang 69 3.2.1.  . Trang 69 3.2.2.  T rang 70 3.2.3.  . Trang 71 3.2.4.  . Trang 72 3.2.5.  . Trang 73 3.2.6.  . T rang 76 3.2.7.  Trang 76 3.2.8.  . Trang 77 3.2.9.  . Trang 78  . Trang 78  Trang 78  Saigon Trang 79 3.3.3.  . Trang 79 n . T rang 81  T rang 82  Trang 83