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Nguồn tham khảo
| Tài liệu tham khảo | Loại | Chi tiết |
|---|---|---|
| 3) Beh Yin Yee, T.M.Faziharudean (2010), Factors Affecting Customer Loyalty Of Using Internet Banking In Maylaysia, Journal of Electronic Banking Systems, IBIMA Publishing | Khác | |
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| 7) Daniel Nukpezah, Cephas Nyumyuo (2009), What Drives customer loyalty and Profitability? Analysis of Perspectives of retail customers in Ghana's Banking Industry, University Essays | Khác | |
| 8) Elizabeth T.Jones (2005), The Importance of Communication Quality in Services, Florida State University, Master of Science | Khác | |
| 9) Jim S Miller (2011), Customer Loyalty in Retail Banking, Bain and Company Study | Khác | |
| 10) Kathleen Khirallah (2005), Customer Loyalty in retail Banks: Time to move beyond Simple Programs or a Product Orientation | Khác | |
| 11) Muhammad Ehsan Malik (2011), Impact Of Perceived Service Quality On Banking Customer’s Loyalty, Interdisciplinary Journal Of Contemporary Research In Business Vol 3, No 8, pp 637-642 | Khác | |
| 12) Parasuraman, A. V. A. Zeithaml, & L.L.Berry (1985), A conceptual Model of Service Quality and its Implications for Future Research, Jounal of Marketing | Khác | |
| 14) Prof. Dr. Muhammad Ehsan Malik, Impact Of Perceived Service Quality On Banking Customers’ Loyalty (12/2011), Nterdisciplinary Journal Of Contemporary Research In Business Vol 3, No 8 | Khác | |
| 15) RF Hurley, H Estelami (1998), Evaluation of Linkage between Service Quality, Customer Satisfaction and Repurchase Intentions: An Application of SEM, Asia Pacific Business Review. No.5, pp 108-118 | Khác | |
| 16) Ron Garland & Philip Gendall (2004), Testing Dick and Basu’s Customer Loyalty Model, Australasian Marketing Journal 12 (3), pp 82-87 | Khác | |
| 17) S Olive (2004), Consumer involvement in the health technology assessment program, International Journal of Technology Assessment in Health Care | Khác | |
| 18) Serkan Aydin and Go¨khan Ozer (2005), Customer Loyalty And The Effect Of Switching Costs As A Moderator Variable, Marketing Intelligence & Planning Vol. 23 No. 1, pp 89-103 | Khác | |
| 19) Zeithaml, MJ Bitner (1996), Services Marketing, Part one: Foundations for services marketing, Chapter 1. Introduction to Services | Khác |
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