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Nguồn tham khảo
| Tài liệu tham khảo | Loại | Chi tiết |
|---|---|---|
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| 25. Zahid Hossain, S. Identifying service supe-riority, zone of tolerance and underlying dimensions// Library Review. - 2011. - No. 60 (4). - P. 293-311 | Khác | |
| 26. Idiegbeyan-ose Jerome, Christopher Nkiko, Osinulu Ifeakachuku (2017). Value-added Service to Academic Library Users in 21st Century: Using Competitive Intelligence Approach. Library Philosophy and Practice | Khác | |
| 29. Brady, M.K., Cronin, J.J. and Brand, R.R. Performance only measurement service quality: a replication and extension // Journal of Business Research.- 2002. - Vol 55. - P. 17-31 | Khác | |
| 30. Heath, F. M., Kyrillidou, M., Askew, C. Libraries act on their LibQual+ findings: from data to action. - Chicago: Routledge, 2014 | Khác | |
| 31. Kim, H. M. Evaluation of the applicability of E‐S‐QUAL for assessing the service quality of social media: A case study of an academic library’s Facebook service. - USA: Drexel University, 2014. - P. 15 | Khác | |
| 32. Kiran, K., Diljit, S. Modelling web-based library service quality // Library Information Science Resaearch. - 2012. - Vol 34(3). - P. 184-196 | Khác | |
| 33. Kyrillidou, M. Library asscessment: Why today and not tomorrow? // Library Assessment Conference organized by The Council of the Technological Educational Institution of Thessaloniki. - 2005. - P. 12 | Khác |
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