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BO GIAO DVC VA DAO TAO TRIJONG CAN BO QUAN Lt GIA0 DUC TP HO CHI MINH TIEU LUAN CUOI KHOA Lip bai chrovg nghi§1) vu ging Mc vien thank tra gião dye Binh Dinh Mtn hoc 2018 — 2019 (Lop Hui nhat) Ten Heti luOn: GIAI QUYET ICIIIEU NAI VE VItC TM DUA MIEN THRONG CUA GIRO VAN TRUMNG MAM NON XA - A, THI XA- AN NHON Ho vi ten hoc vien: LE Tiff LE QUYEN Dan vi ding tic: Truirng Mam non xi Mum Li)c Thi xi An Nhan, tinh Binh Dinh Binh Dinh, thing 11/2018 MUC LUC Trang MO du NOi dung 2.1 MO to tinh huang 2.2 Xac dinh mix tiéu xit 15( tinh 2.3.1 Nguyen nhan chn quan 2.3.2 Khach quan 2.3.3 Hau qua 2.4 De xuat nhttng Men phap: 2.4.1 Giai phap 1: 2.4.2 Gidi phap 2: 2.5 Ti chIrc thnc hien giai phdp de dat duce mac tieu de 2.5.1 Can cu phap ly 2.5.2 Tien hanh xac minh nai dung khieu nai 2.5.3 Kat luan cong tac xit 15r khieu nai 2.5.4 Cong khai quyet dinh giai quyet khieu nai 2.5.5 Lap va quail 1y so giai guy& khieu nai theo quy dinh 2.6 Men nghi - d& xuat 2.6.1 Dai vai lath dao nha tnxeng • 2.6.2 Doi yeti chi' tich cong down va to chuyen man 2.6.3 Doi vai co Le Thi Thanh N Ket 1u4n 2.3 Phan tich tinh hang 3 4 5 6 7 8 9 10 10 10 10 11 Mei DAU Giao dye ngAy duce coi IA nen m6ng cith sir phat trien khoa hoc — kinh to va dem lai sy thinh vucmg cho nen kinh t6 qu6c dan Co the lchang dinh rang: khOng co gido dye thi khOng co bat dr sy phat then nee d6i yeti nguai, d6i ved kinh t6, van hOa thus duge dieu dO, Dang to da thud sy coi "Gido dye la qu6c sach hang &au", HOi nghi TW4 khOa VII da Ichang dinh "Giao dye - DAD tao IA Chia kh6a met dm tien vie tuong lai" Nghi quy& TW2 kh6a VII da tiep tuc Ichang dinh "Mu6n Lien hAnh cong nghi'ep haa hien dai hOa thang lei phai phat trien marsh Oa° dye - dao tao, pith huy nguan nhan lye nguai, yew to co ban cua sy phat trien nhanh va ben yang" Nam 2012, Thit Wang Chinh phd ban harsh Quyet dinh s6 711/QDTTg (ngAy 13/06/2012) da phe duyet "Chien lugc phat triers gido due 20112020" flap tye thyc hien Nghi quy& Dai hoi Dang town qu6c lan dui XI da Ichang dinh "D6i mai can ban, town dien gido dye Via Nam theo huang chuan hOa, hien dai, xa hOi hOa, dan chit hOa va hOi nhap queic t6, do, d6i mai co cite quail 15/ giao dye, phat trien dOi ngu giao vién va can b0 quan 15 gido dye lA khau then chat" va "Gido dye va dAo tao co sir menh nang eao dan tri, phat trien nguan than lye, b6i di/Ong nhan tai, gOp phan quan tong 'thy dung dat ntrac, thy thing nen van hOa va nguai Via Nam" COng tae trien khai, ph6 Nan phap luat cho dOi nga can b'0, cOng chirc, vien chitc nOi Chung, cho d'Oi ngu CBQLGD, giao vien, than vial ngAnh giao due not riéng lA mOt cong vied vO ding quan trong, de moi nguai nam rO va thud thi phap luat mOt each dung din va nghiem Tir !chi co Luat Khieu nai dai tit nam 2011 den nay, duai sy chi dao, lanh dao cim the cap Ay Dang va cad cap ehinh quyen, nganh gido d ye da co nhi'eu co gang va dat dugc nhitng IC& qua tot cong tae gidi quy& khieu nai, gOp phan gia yang va on dinh kST cueing, ne nep ngenh gido dye de co dieu kien phat triers giao dye, co chat luong gtho dye Trong thai gian gars day, s6 vu vied khieu nai vucrt cap da giAm, cad Iry khieu nai but xite da duce giai quyet kip thai, traeh nhiem cim cad cap quan 1y cong tae giai quy& Milk nai dugc quan tam va nang len, tao niem tin cho dOi nga gide, vién, nhan dan et& \red cad co quan quan 15r gido dye Gthi quy6t tot cOng tic khieu nai la mOt nhemg giai phap quan tong gOp phan nang cao hieu qua cong the quan 15r, tang eutmg n6i quan he Tra ng I COng tae &in chit dugc cac cap, cac gifta cac ca quan Nha nuac va cong nganh duce ma rang thi quyen khieu nai cua cOng dan dugc ma rang va khOng ngimg dugc phat huy Giai quyet tot, kip thai khieu nai theo luat dinh nham bao ve cac quyen, Igi ich chinh dang, hop phap cua cOng dan, ben canh phai xir 15( kip thai, nghiem mirth cac hanh vi vi pham phap luat De khOng anh huémg den uy tin dm ca nhan, tap the, co quan don vi va giai quy& nhu the nao vita dam bao quyen lgi cua nguai khieu nai va nguOi bi khieu nai vita dam bao dung luat phap la van de rat Ich6 khan, no dOi hOi nguti dirng dau don Ili phai na*m vimg kien thirc co ban ve sir 15T cOng viec mot each co hien qua nhat nham dam bao lgi ich hop phap cho ca nhan, don vi Tit nhemg thuc tien va qua tham gia 16p tap huan, bei &rang nghiep cong tic tra gido due, TOi xin chon de tai tieu luArt: "Giai quyet khieu nai ve viec thi dua khen thutng cia giio vien truivng Mfim non xfi A, thi xi An Nhan" Nham g6p phap vao viec nâng cao hieu qua cong the giai quyet tot cong the khieu nai lTnh vcre gido due nOi chung, mot nha truang not rieng Trang I NQI DUNG 2.1 MO to tinh huOng: Vao 15 thing nam 2016, Hieu truing truing Mam non id A co nhan duqc don khieu nai cua co Le Thi Thanh N vai nOi dung nhu sau: Nam hgc 2015-2016, co Le Thi Thanh N - Gide, vien truing Mam non xa A, thi Id An Nhon, tinh Binh Dinh, co clang ki thi dua dau nam hoc la danh hieu Chian si thi dua co s& Dau thing 12 nam 2015 co co nghi thai san nen cu6i nam hoc, HOi &Ong thi dua, khen thuOng ena truing khOng xet danh hieu Chian si thi dua co ser cho co ma chi xet danh hieu Lao dOng -den tien va cho rang co chua diau kien xet danh hieu Chian si thi dua cap co so CO Le Thi Thanh N khOng th6ng nh'it vol quyet dinh teen va lam don khieu nai HOi dang thi dua, khen thuemg cua truing vi da vi pham quyan lgi chinh ding cua minh viec xet thi dua cutii nam hoc Co Le Thi Thanh N de nghi nha truing xet 1ai danh hieu thi dua cu6i nam hge cho co vi co cho rang to tau nam hgc dan thai gian nghi hi) ski co da thuc hien du moi hoat dOng cua nha trtayng va du dieu kien xet danh hieu Chien si thi dua co ser 2.2 Xfic dinh myc Hen xir ly tinh huOng: Tran nguyen tic "Viec khieu nai va giai quyet khieu nai phai dugc thuc hien theo quy dinh cua phap luat; bap dam khach quan, cong khai, clan chit va kip thee Xk minh tinh chinh xac cua cdc n'Oi dung khieu nai vOi yeu eau trung thuc, chinh xac, dan chit, nhanh chOng G6p phan nang cao hieu lye, hieu qua quan ly & the don vi truing cong lap, dam bao tinh (King din caa chinh skh va phdp luat nha nuerc - Nang cao than thirc ve Lust IChiau nai; )"( thuc trach nhiem ve tham quyen giai quyet khieu nai cua cac cap quin ly gido due, hieu truing Truing Mam non xa A GOp phan cling co nrém tin gido vien ve duimg 18i, chit truing Ding, chinh sach, phap luat caa Nha nuerc, dam bar) tinh cong bang xa hOi Nh'an duce don khieu nai caa co Le Thi Thanh N, la gião vien truing Mani non xa A Hieu truing truing tien hanh phan loai don va than thy day Tra ng IA don khiau nai gam co hai not dung can lam r'O' da tra lbri thac mac caa co Le Thi Thanh N; De giai quyat thee dang nhang khieu nai cua co N vA dem lai su cOng bang quyen lgi cho ca nhan co, khOng de cho co su hieu lam gitra gido vien vA nha truong Gia dirge uy tin dm BGH cling nhu hieu qua lam viec caa HOi tang thi dua khen thtrang nha tiding vA viec chip hAnh nhang quy dinh gia kat qua thuc hien cOng tac chuyen mOn cua gido viten cOng tac thi dua khen thueng cila truemg, xac dinh mac lieu quan dO Hieu truang truemg Main non xd A da tin hanh xac minh hai n'Oi dung ten va da thu thap dirge nhang thOng tin nhu sau: Ke tit dau nam hoc 2015-2016 nhA truang co phat tang va co Le Thi Thanh N co dang Icy danh hieu thi dua " Chian si thi dua cap co se thing nam hgc CO co nghi thai san Ica tit dau thong 12 cho Mn hat nam hgc Cho nen HOi dang thi dua truemg da khOng de nghi len PGD de 'cat danh hieu ChiL si thi dua co so cho co; Khi Nat dirge ket qua cuai nam minh khOng dugc xet danh hieu Chian si thi dua nen CO Le Thi Thanh N khiau nai HOi dang thi dua truemg da vi pham den quyen lgi chinh dang cua CO N vi khOng de nghi xet danh hieu Chian sr thi dua co si5.; 2.3 Phan tich tinh hutong: 2.3.1 Nguyen nhOn chd quan: Nguyen nhan CO Le Thi Thanh N khiau nai IA CO cho rang minh nghi thai san la theo dung quy dinh cua NhA nue; dung veri trach nhiem xet Chian sT thi mot ngueri ph9 nu Viet Nam va ban than CO da lieu chuan a dua co ser Trong dO HOi ci6ng thi dua, khen thuOng cua true:mg Mam non eta khOng de nghi xet danh hieu ChiL sir thi dua co se, cho co, viec da xam pham quyen lgi chinh dang cua minh nen CO Le Thi Thanh N da lam don Ichiau nai gui Hieu truOng truerng main non xa A 2.3.2 Khdch quan: Do CO Le Thi Thanh N hieu nham cac not dung quy dinh ve lieu chuan thi dua, khen thitäng co nghi thai san van dugc de nghi xet danh hieu Chian si thi dua co so; HOi dang thi dua khen thuemg nhA truemg chua than khai kip thei cac van ban quy dinh va thi dua, khen thuerng den tap the sir pham nha trueng Trang Do co Le Thi Thanh N chua nAm r8 cac nOi dung quy dinh cua cac Van ban ve thi dua khen thiremg caa Nganh; Do -the dung va su hieu nhAm caa cac ding nghiep cho rang truang hop co Le Thi Thanh N la se duce de nghi xet danh hieu Chian sT thi dua ca ser 2.3.3 Hau qua Viec khieu nai cua co Thi Thanh N gay xao xao, bAt on hoat dung cling nhu ne nap nOi qui caa nha ft-tieing Lam cho tap the, can b0, gido vien hoang mang, lo Fang, n-161 dOng ca phAn dAu Neu hieu truing xir 157 khieu nai caa giao vien dung, hop phap, thAu tinh dat lY se tao them tin do, i ngii can b0, gido vien, nhan vien va hoc sinh nha truing, on dinh to tuemg, tri kh6i doan ket nha truing gap phAn nang cao chAt lacing day va hoc caa nha tithing cthig di len Neu hieu truing giai guy& khieu nai cua giao vien co sai sat, khOng plan tich re &mg sai, giai guy& kh8ng hop tinh hop ly gido via se khOng tam phpc, khan phpc se 'thy khieu kien vucrt cap, lam mAt keg tin, gay mAt down ket nOi b0 2.4 De xuAt nheng giai phip: Tren ca sa kiem tra lai bien ban xet thi dua cu6i nam hoc dm HOi &Mg nha truing ve xet khen thuemg cho co Le Thi Thanh N HOi di6ng truing MAm non )(A A de xuM hai phuang an giai guy& nhu sau: 2.4.1 Gicii phew 1: + Burk 1: Hieu truing ti6p nhAn dan: + Buick 2: Phan loci xir li dan NOi dung ma co Le Thi Thanh N khieu nai la danh hieu thi dua cu6i nám, thuOc tham quyén giai guy& caa HOi ding thi dua khen thuemg truing; Nhu Vay dan cua co Le Thi Thanh N du dieu kien thu 1Y; + Buerc 3: Giai quy& khieu nai: - Mai gido vien Le Thi Thanh N len true tiep dam thoai de giai thich cho co hieu li HOi clang thi dua khen thuang cua truing khOng xet cho co la hop li: KM qua co khOng dirge xet danh hieu Chien s7 thi dua ca ser la dung * Ulu diem: Rat ngin dirge their gian, IchOng lam anh hiring den cac vien Ichac Hoi dung thi dua cua truing * Han che: Trang Se lam cho co Le Thi Thanh N cam thAy khOng tit& ding, cho rang minh bi ellen ep, mat quyen lqi thi dua nghi thai sari 2.4.2 Gicii phew 2: Tien hanh giai quy& theo quy trinh giai quyet don khieu nai dugc quy dinh Luat Khien nai 2011; BuOt 1: tiep nhan don: Dan dm co Le Thi Thanh N co day du ngay, thing, nam khieu nai; ten dia chi dm ngtrOi khieu nai, ten dia chi dm co quan N khik nai; nOi dung, li khieu nai va cac giay ter, tai lieu co lien quan; Bu6c 2: Phan loai xir li don: NOi dung ma co Le Thi Thanh N khieu nai la danh hieu thi dua cuei nam, don Fan dau gin ted HOi deng xet khen thuerng cuei nam cua co Le Thi Thanh N, thuOc tharn quyen giai quytt cua HOi deng thi dua khen thueng truing; Nhu vay don dm CO Le Thi Thanh N du dieu kien thu ly; + Buerc 3: Giai quyet khieu nai: Nhan thay don khieu nai cna co Le Thi Thanh N dti dieu kien thu 15r, Hieu truemg nha truing TA de nghi cho HOi deng thi dua giai quy& khieu cho co Le Thi Thanh N; HOi &mg nha truing tien harsh lap to xac minh nOi dung khieu nai, to da lien }nth xac minh gem cac nOi dung: Xac mirth nOi dung khieu nai: Nha truing CO xet thi dua cho co Le Thi Thanh N chua? Bien ban xet thi dua cuoi nam cua truing co neu ket qua xet cho CO Le Thi Thanh N khOng? - Kiem tra lai he so minh chUng ve xet thi dua cu6i nam cua nha truing; - Doi chieu tieu chudn xet thi dua danh hieu Lao dOng tien lien va Chien si thi dua co se; Doi chieu ket qua danh gia xep loai can b0- cOng chirc- vién chisc cuoi nam cua hieu truemg; + Bao cao ket qua xac minh: Hieu truing trieu tap to xac minh, giai quyet khieu nai, the to xac mirth, to van bao cao tinh hinh buei dai thoai yeti cO Le Thi Thanh N, cac he so co lien quan va can cif vao ket qua xep loai danh gid cuei 'tam cUa hieu Trang truemg: co Le Thi Thanh N ducc hieu truemg x'ap loai vien chirc cuei nam la "Hoan tot nhiem ve."; Nen co Le Thi Thanh N khOng duce xat danh hieu Chian sit thi dua cap co set; Buck 4: Ban hanh quyat dinh gui va hzu hit sa: COng khai quyat dinh khiau nai: Sau flan hanh xong cac cOng viec qua trinh giai quyet; HOi long thi dua khen thuang mai giao vien Le Thi Thanh N len cOng b6 k'at qua giai quyat khiau nai la co khOng du dieu hen duet xep loai Chien sT thi dua ca set Vi li Hieu trueng xap loai co cuei nam Haan tot nhiem vu va cac tich khac co khOng co; Dieu kien de dat duce Chien sT thi dua la phai dugc Hieu truemg lap loaf vien chirc cuei nam Hoan xuat sac nhiem vu, co tich tot cac phong tra p PGD va nganh t6 eh& va chi tieu dugc xat la 15% se dat danh hieu Lao do, ng flan flan cila twang Co khOng du dieu kien tren nen co khOng dugc lap loai Chian sT thi dua cap ca se Liu diem: HOi deng thi dua da thuc hien dung chile riang nhiem vu theo ludt dinh Xir ly theo co sec phap 15r va tinh hinh thue ta, kat qua giai quyat dung va hap lY lam cho giao vien them man dieu minh khiau nai vi khOng xót danh hieu Chian si thi dua co se ma tin toeing vao HOi d'eng thi dua khen thuang lam viec khach quan cOng bang dam bao quyen laf chinh dang cho can b0, gião vien, nhan vien Han che: Thai gian lam viec kao dai, phai huy dOng nhieu be phan de kiem tra xac minh lam r6; COng viec eta nha twang se bi chi phei bei lo nOi dung xac mirth dm don khiau nai; 2.5 TO chtic thkrc hien gifii phap a dyt mac tieu a ra: 2.5.1 Can cl pluip lj: Luat Thi dua, khen thuang nam 2003 va Luat sin dai be sung met se dieu dm Ludt Thi dua, khen thuang nam 2005; Tra ng - Nghi dinh s6 65/2014/ND-CP 01 thing nam 2014 ciia Chinh phn quy dinh chi tier thi hanh LIS sira d6i, b6 sung mOt so diau elm Luat Thi dua, khen thuang nam 2013 ThOng to so 02/2011/TT-BNV 24 thing 11 nam 2011 dm BO NOi vu huang clan thuc hien Nghi dinh s6 42/2010/ND-CP 15 thang nam 2010 dm Chinh phu quy dinh chi fiat thi hanh mOt s6 diau cua Luat Thi dua, khen thuang va Luat sus doi bo sung melt s6 diau cua Luat Thi dua, khen thuang ThOng to s6 35/2015/TT-BGDDT 31 thing 12 nam 2015 ThOng to Htnfmg clan cong the thi dua, khen thuOng nganh Giao duc; Huang clan cong tic thi dua khen thuang nam hoc 2015-2016 dm PhOng Gido duc va Dao tao huyen thi xa An Nhon, tinh Binh Dinh; Tiau chuan thi dua cua truing; 2.5.2 Pin hanh xac minh ME dung ju ngi: HOi dang thi dua can dr vao minh chimg da thu thap dugc: + Nam hoc 2015-2016 co La Thi Thanh N dat danh hieu Lao dOng flan liar), tir bat dau nam hoe mai 6n nghi h0 san, co H dugc to chuyén mon dänh gid hoan tat nhiem vu dugc phan cong CO La Thi Thanh N co dang ki danh hieu Chian si thi dua tau nam hoc; 2.5.3 Kit luan cong tic zeta ly khau ngi: - Can dr cac quy dinh ve cong the thi dua, khen thuthig; - Can dr kat qua xac minh nOi dung Ichian nai; DM chiau kat qua cid )(et cua HOi clang thi dua cim truing; Chit' tich HOi clang thi dua Truing Mam non xa A kat luau not dung xir IY Ichiau nai nhu sau: Can dr viec clang ki thi dua dau nam cua co La Thi Thanh N; Can dr Dieu 4,5 dm Nghi dinh so 65/2014/ND-CP 01 thing nam 2014 dm Chinh phi) Quy dinh chi tiat thi hanh Luat sin doi, ba sung mat so diau cua Luat thi dua, khan thuang nam 2013 co quy dinh 'cat thi dua d6i vii truemg hop dac biet la d6i tugng nghi thai san theo the dO quy dinh Nha nuesc thi thai gian nghi van duce tinh de xem xet tang danh hieu Lao Ong tian tian, khOng dugc xet danh hieu Chian si thi dua ca Trang Can dr ket qua danh gia dm T6 chuyen mon va ck down the nha truemg thi gido vien Le Thi Thanh N khOng du dieu kien dat ck tieu chuan ve danh hieu Chien si thi dua ca sec Do gido vien Le Thi Thanh N chi du dieu hen de xet danh hieu thi dua Lao do, ng hen tien (Do co La Thi Thanh N co thlii gian nghi san nein? hoc 2015-2016 va chtra dirge hieu trifling xap loci vien chtiv cuai nam la Hobn xtuit sac nhiam HOi long thi dua nha trueng da xet dung quy trinh danh hieu Lao dOng tien tien cua co Le Thi Thanh N 2.5.4 Cling khai quyet flinh giai quyet khilu nai: Hieu trueng to chive hop HOi deng de cong b6 ket qua quyet dinh viec giai quyet nOi dung khieu nai cua co Le Thi Thanh N Trinh bay rO nOi dung xac mink don khieu nai tr'en cua co Le Thi Thanh N theo quy dinh luat cua luat thi dua khen thuang duce cdc vien cua HOi &Ong nha truemg va co Le Thi Thanh N ding y vei hai nOi dung ten; 2.5.5 Lap vet quiin 135 sa giai guy& khieu nai theo quy clinh: NOi dung cuOc hop dirge ghi bien ban ve viec cong b6 ket Juan nOi dung don khieu nai cua co Le Thi Thanh N; Lap va quan ly h6 so khieu nai theo qui dinh; NhOm tai lieu 1: Dan khieu nai; ThOng ban thy ly; Quyet dinh lap to xac mink; Ke hooch xac mink nOi dung khieu nai; Bao cao ket qua xac mink ve not dung khieu nai; Bien ban hop giai quyet khieu nai; Cac van ban thOng bao, xir lY kien nghi qua trinh giai quyet; Quyet dinh giai quygt khieu nai Nh6m tai lieu 2: Cac !nen ban lam viec; Cac van ban, tai lieu, bang chirng thu thap dirge; Van ban giai trinh cua nguei khieu nai; Van ban giai trinh cua ngu&i bi khieu nai; Cac tai lieu co lien quan den nOi dung khieu nai Tra ng 2.6 Kien nghi de xuat: 2.6.1 Doi vai ldnh dgo nhã truing: Nha truing-HOi Sing thi dua nam yang cac van bin phap luat lien quan den quyan va lgi ich cua can b0, giao vien, than vien nhu Luat khiau nai, Luat to cao, Luat Thi dua, khen thuetng Trian khai cac tieu chuan thi dua cv the, n3 rang den timg can b0, gido vien, than vien cua nha truing de ho to danh gia xap loci thi dua cua ca than truerc HOi tang thi dua truing xat Ciao vien can nang cao viac nghién dru, thuc hian ding Phap luat, dac bier cac quyat dinh co lien quan den nganh minh Bang cong tic; T6 chirc xet thi dua phal ghi bién ban cv the cac truing hop dac bit (vi pham ki luat, nghi thai sin; giai thich thea ding truerc tang hop va teen) 2.6.2 D i yen cong &loan viz to chuye'n mein: Chit tich COng down va T6 truing chuyén cua co La Thi Thanh N can chart chinh nhac nher, nam yang cac van ban va thi dua truck girl don khiau nai 2.6.3 D6i veri co Le Thi Thanh N: Can nghién ciru 1c57 cac van ban phdp quy va cong tic thi dua, khen thuerng truck girl don khiau nai KhOng nen nghe tic ding tir ding nghiap ye cac nOi dung khiau nai; Tra ng 10 KET LUAN M9i Can b0, cong chic, vien chic va mei ding dan deli binh ding truck phap luat, sting va lam viec theo Hien phap va phap luat, chinh vi the cong tac tri6n khai, bin kip thai den m9i tang lOp vi the m9i nguai can nam re cac Luat va van ban dudi Luat Quec hei, Chinh phi, cac co quan co trach nhiem ban hanh Tit co Lust IChieu nai (2011), cac cap, cac nganh, cac ca quan Nha nude CV the la nganh gido dye, cac co s& gido dye da co nhieu co gang va dat dugc nhimg kat qua ding tac giai quyet khieu nai not Chung, va cong tac giai quyet khieu nai hanh chinh not riéng gOp phan en dinh gift vfmg kST cuang, nen nep nganh gide dye de co dieu kien phat tri6n chtt hrgng gião due Qua vu viec cua co Le Thi Thanh N, truing Mam non A da giai quyet tot cOng tac khieu nai teen co sä dung duang 161 chU twang cita Dang, Phap luat cua Nha nude de co quyet dinh mang tinh hap phap, hop 1S/ Day cling la van de nOng co tinh bite the can be, gido vien, nhan vien giai loan hien dang duce moi nguai quan tam De cang hoan thien han be may va dOi ngil can b0, gido vien, nhan vien co nang lye thi hanh nhiem vu ma Dang va Nha nude giao Giai quyet tot cOng tac khieu nai la met nhang giai phap quan gOp phan nang cao hieu lye, hieu qua quail 15/ cua Nha nude Giai quyet tot cong tac khieu nai nham bao ye, khed phuc cac quyen va lqi ich hop phap dm cong din, ben canh dO xir 15T kip thai, nghiém minh cac hanh vi vi pham phap luSt Hien he thong Phdp luat cua Nha nude to chua dbng b0, cheng cheo, lam Cho viec van dung Phap luat vao dai song can khO khan Ben canh dO cling dm nhtmg can be, ding chic thi hanh ding vu chua quan triet tinh than cac van ban vi pham Phap luat da de Vi vay a mot se co quan Nha nude van xay nheing sai pham COng the trim khai cac den chuan thi dua cua ca quan don vi co tam quan tong het sire dac biet, no tac dOng true tiep dan qua trinh hoat deng cua nha tubing, thfic day su phat trim cua nha truing Tra ng 11 TAI LIEU TRAM KHAO Luat Khiau nai 2011 dugc quac hOi nuOc cong hem xa hOi chu nghia ViSt Nam khOa XIII, ky hop thu hai thOng qua 11/11/2011 Lust co hiSu luc thi hanh 01/7/2012 Nghi dinh so 75/2012/ND-CP 03/10/2012 dm Chinh phi) qui mot s6 diau dia Luat Khiau nai dinh chi U & Nghi dinh 42/2013/ND-CP 05 thang nam 2013 dm Chinh va T6 chac va hoat dOng tra Gido dyc ThOng to so 07/2013/TT-TTCP 31/10/2013 cUa Thanh tra Chinh phi) ve quy dinh quy trinh giai quyat khiau nai hanh chinh ThOng to so 07/2014/TT-TTCP 31/10/2014 cith Thanh tra Chinh phi) va quy dinh quy trinh xir 1y den khiau nai, den t6 cao, dan kian nghi, phan anh ThOng to so 40/2013/TT-BGD DT 18/12/2013 quy dinh va tip cong dan, giai quyat khiau nai, giai quyat t6 cao cua BGDDT Luat Thi dua, Khen thuang nam 2003 va LuSt sirs d6i bai sung mot s6 diau efia Luat Thi dua, Khen thuang nam 2005 Nghi dinh s6 65/2014/ND-CP 01 thong nam 2014 dia Chinh phti quy dinh chi tier thi hanh Luat sirs dai, 1)6 sung mot s6 diau elm Luat Thi dua, khen thuang nam 2013 ThOng to s6 35/2015/TT-BGD DT 31 thang 12 Warn 2015 Huang an cong the thi dua, khen thuang nganh gido dyc Huang dan cong tac thi dua khen thuang nam hoc 2015-2016 cith Phi:mg Gido dyc-Dao tao thi xa An Nhan, tinh Binh Dinh Tai lieu bai duang nghiep vu cong the vian tra gido dim; Thanh ph6 Ha Chi Minh thang nam 2015 ( Truamg can b0 quan 1y giao dyc TPHCM va H9c vin quan 15T giao dyc) MOt s6 cac van ban ce• lien quan ... thing nam 2016, Hieu truing truing Mam non id A co nhan duqc don khieu nai cua co Le Thi Thanh N vai nOi dung nhu sau: Nam hgc 2015-2016, co Le Thi Thanh N - Gide, vien truing Mam non xa A, thi. .. ki thi dua dau nam hoc la danh hieu Chian si thi dua co s& Dau thing 12 nam 2015 co co nghi thai san nen cu6i nam hoc, HOi &Ong thi dua, khen thuOng ena truing khOng xet danh hieu Chian si thi. .. truerng main non xa A 2.3.2 Khdch quan: Do CO Le Thi Thanh N hieu nham cac not dung quy dinh ve lieu chuan thi dua, khen thitäng co nghi thai san van dugc de nghi xet danh hieu Chian si thi dua co
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