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conflicts are expected between human beings. conflicts are often beneficial[r]
(1)FACILITATOR
Prof Dr Mohammad Majid Mahmood HRM – 760
(2)Management in
(3)What we know….
Conflict is a naturally occurring phenomenon for human beings
(4)One can never truly resolve conflict, one can only manage conflict
The costs of unmanaged conflict can be high, but the gains from using differences creatively can also be great
Conflict can either be productive or destructive
(5)(6)Why Conflict Arise?
People differ… so they: See things differently
Want different things
Have different thinking styles, which prompts them to disagree Are predisposed to disagree
Have different personalities Have different status
Have different goals
(7)The Facts: present situation, problems
The Goals: how things ought to be, the future conditions sought
The Methods: the best, the easiest, the quickest, the most ethical
The Values: the beliefs about priorities that should be observed in choosing goals & methods
(8)Theories of Conflict
Traditional Theory
conflicts are caused by trouble-makers
conflicts are bad
conflicts should be avoided
Modern Theory
conflicts are expected between human beings
conflicts are often beneficial
conflicts are the natural result of change
(9)(10)Interdependence Conflicts – A person's job depends on someone else's cooperation, output or input – E.g., a salesperson is constantly late inputting the monthly sales figures which causes the accountant to be late with her reports. Differences in Leadership – Leaders have different styles. Employees who change from one supervisor to another can become confused – E.g one leader may be more open and delegates responsibility while another may be more directive. For an employee, it becomes a conflict situation.