A crisis can be defined as any unplanned event, occurrence or sequence of events that has undesirable consequence. A crisis is a change – either sudden or evolv[r]
(1)FACILITATOR
Prof Dr Mohammad Majid Mahmood
Art of Leadership & Motivation
(2)(3)FACE REALITY,
STARTING WITH YOURSELF
• The reality of the crisis is the most important lesson of all. Until you acknowledge that you are facing a serious problem, you cannot move forward to solve it
• The crisis isn’t going to fix itself, so denying its
existence can only make things worse—much worse.
• That reality must start with you and your
(4)A crisis can be defined as any unplanned event, occurrence or sequence of events that has undesirable consequence
A crisis is a change – either sudden or evolving – that results in an urgent problem that must be addressed immediately.
A major crisis can affect the entire organization and, in some cases can lead to its collapse.
We must act quickly to recognize its root causes, contain it, and eventually resolve the crisis with the least amount of damage.
(5)Understanding Crisis
Crisis can affect all segments of society – businesses,
hospitals, educational institutions, families, and are caused by a wide range of reasons
The definitions can vary greatly, three elements are
common to most definitions of crisis:
1 threat
2 surprise, &
(6)Human Psychology during a Crisis
• Emotional Effects: Shock, terror, bad temper, blame,
anger, guilt, grief or sadness, high emotions, helplessness
• Cognitive Effects: Impaired concentration, impaired
decisionmaking, memory impairment, confusion
• Physical Effects: tiredness, sleeplessness
• Interpersonal Effects: Increased relational conflict,
(7)Crisis - common features
• Time is short
• Decisions are required urgently
• Specific threats are identified
• Urgent demands for information are received
• There is sense of loss of control
• Pressures build over time
• Demands are made to identify someone to blame
• Reputation suffers