Upon completion of this lesson, the successful participant will be able to: Recognize your natural leadership frame of reference and how you can expand your perspective, use power and politics to help accomplish important organizational goals, identify types and sources of power in organizations and know how to increase power through political activity,...
Art of Leadership & Motivation HRM – 760 Lecture 13 FACILITATOR Prof Dr Mohammad Majid Mahmood Role of Leader in Crisis Management FACE REALITY, STARTING WITH YOURSELF • The reality of the crisis is the most important lesson of all. Until you acknowledge that you are facing a serious problem, you cannot move forward to solve it • The crisis isn’t going to fix itself, so denying its existence can only make things worse—much worse. • That reality must start with you and your acknowledgment of your role in the crisis itself. CRISIS A crisis can be defined as any unplanned event, occurrence or sequence of events that has undesirable consequence A crisis is a change – either sudden or evolving – that results in an urgent problem that must be addressed immediately. A major crisis can affect the entire organization and, in some cases can lead to its collapse. We must act quickly to recognize its root causes, contain it, and eventually resolve the crisis with the least amount of damage. Understanding Crisis Crisis can affect all segments of society – businesses, hospitals, educational institutions, families, and are caused by a wide range of reasons The definitions can vary greatly, three elements are common to most definitions of crisis: threat surprise, & short decision time Human Psychology during a Crisis • Emotional Effects: Shock, terror, bad temper, blame, anger, guilt, grief or sadness, high emotions, helplessness • Cognitive Effects: Impaired concentration, impaired decisionmaking, memory impairment, confusion • Physical Effects: tiredness, sleeplessness • Interpersonal Effects: Increased relational conflict, social withdrawal, distancing, distrust. Crisis - common features • • • • • • • • • Time is short Decisions are required urgently Specific threats are identified Urgent demands for information are received There is sense of loss of control Pressures build over time Demands are made to identify someone to blame Reputation suffers Communications are increasingly difficult to manage CRISIS MANAGENENT Crisis Management consists of skills and techniques required to assess, understand, and cope with any serious situation With effective Crisis Management, we can minimize the impact of potential crisis, avoid altogether – or in some cases, even benefit from a crisis.” Crisis Management Objectives 1) Reducing tension during the incident 2) Demonstrating commitment & expertise 3) Controlling flow & accuracy of information 4) Managing resources effectively Crisis Management: the ultimate test of leadership • There is nothing like a crisis to test your leadership. • Like being in a war, crisis test you to your limits because the outcome is rarely predictable • Leaders develop through crisis TYPES OF CRISIS Natural (cataclysmic) events – uncontrollable natural events, health disasters, earthquakes, floods, fire, disastrous accidents, environmental pollutions Technology breakdowns – data loss, security breaches, outofdate equipment Economic and market forces – market swings, investment bubbles Businessrelated crisis – sudden death of a crucial leader, serious breach of law, vendor fails to deliver critical supplies, employee stealing from a client TYPES OF CRISIS Personal Crisis events that have special meaning to individuals and only individual suffers – failing exams, divorce, being unemployed, etc Confrontation Crisis – e.g. disputes Acts of Malevolence – e.g. terrorism, kidnapping Misconduct Crisis e.g. harassment, corruption, fraud, false invoicing Smoldering Crisis problems or issues that start out small and could be fixed if someone was paying attention or recognized the potential for trouble. e.g. financial crisis in an organization, strike by union etc HOW TO DEAL WITH CRISIS ? GET THE WORLD OFF YOUR SHOULDERS • You cannot get through this alone, so don’t try to carry the whole world on your shoulders • Reach out to others to share the burden and help you come out a winner • This is a great opportunity to strengthen chemistry within your team, because the strongest bonds are built in crisis FACILITATOR Prof. Dr. Mohammad Majid Mahmood ...Role? ?of? ?Leader in Crisis Management FACE REALITY, STARTING WITH YOURSELF • The reality? ?of? ?the crisis is the most important lesson? ?of? ? all. Until you acknowledge that you are facing a serious ... That reality must start with you? ?and? ?your acknowledgment? ?of? ?your role in the crisis itself. CRISIS A crisis can be defined as any unplanned event, occurrence or sequence of? ? events that ... amount? ?of? ?damage. Understanding Crisis Crisis can affect all segments? ?of? ?society – businesses, hospitals, educational institutions, families,? ?and? ?are caused by a wide range? ?of? ?reasons The definitions can vary greatly, three elements are