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長庚大學企業管理所 博士論文 Graduate Institute of Business and Management Chang Gung University Doctoral Dissertation 如何降低護理人員離職率：從新進護理人員到資深護理人員 How to Reduce Nurses’ Turnover Intentions: From New Nurses to Experienced Nurses 指導教授：鄧景宜 博士 Advisor: Ching-I Teng, Ph.D 研究生：Pham Thi Tuan Linh Graduate Student: Pham Thi Tuan Linh 中華民國 109 年 月 April 2020 ACKNOWLEDGEMENTS This dissertation was successfully completed thanks to all of the people who supported me Firstly, I would like to thank all Professors in Graduate Institute of Business and Management of Chang Gung University, who have provided me important and necessary knowledge during my study A special thank goes to my supervisor, Professor Teng Ching-I, for his continuous instruction, supervision and support during my study and dissertation Professor Teng was always there to listen and to give advice to me from the early preparation of this dissertation He taught me how to a research and express the ideas in clear ways He showed me different ways to approach a research problem and the need to be persistent to achieve any goal Hence, my learning and research progress program were greatly improved Besides my supervisor, I would like to thank the committee members, who gave valuable comments and contributions for my dissertation, from its proposal version to the final one, which significantly helped improve my dissertation Last, but not the least, I would like to convey my sincere thanks to my family who supported me during my pursuit of PhD program in Taiwan I would like to thank my lab-mates and international friends for unconditional support and encouragement for me during my study and research in Taiwan Thank you all for enriching my doctor’s journey and my life Sincerely yours, Pham Thi Tuan Linh 摘要 護理人員的缺乏是個醫療產業中國際等級的問題，指出減低護理人員 離職意願的研究之重要性。但是，目前很少研究提到護理人員中導師-導 生融洽關係，性格與人格，以及專業承諾與頭痛症狀之間的關係如何在 護理人員生涯早期、中期、發展完成後影響到護理人員離職意願。因 此，本論文旨在解釋(1) 護理人員中導師-導生關係如何影響離職意願； (2) 性格與人格如何影響提高護理人員能力的行爲和離職意願等行動；以 及(3) 頭痛症狀與專業承諾之間的互相效應影響離職率。本論文透過釐清 護理人員離職率的潛在形成機制，為研究文獻貢獻新知識。本論文也為 護理管理者提供減低護理人員離職率的新穎見解。尤其是，護理管理者 因應創造出促進同事間融洽關係 ，提高護理人員的自我效能和職業興 趣，激發護理人員意願和行動來提升專業能力，並聆聽醫護人員對自己 健康議題的擔憂與工作環境，從而有效地保持護理專業工作人數。 關鍵字: 離職意願；護理人員； 融洽關係； 性格與人格； 專業承諾； 頭痛症狀 ABSTRACT Nurse shortage is a global problem in healthcare industry, indicating the importance of research on reducing nurses’ turnover intention However, little is known about how nursing mentor-mentee rapport, temperament and characters, and the interaction between professional commitment and headache, in early, developing and post-development stages of nursing career impact nurse turnover intention Hence, this dissertation aims to explain (1) how rapport between nurse mentors and nurse mentees impact turnover intention, (2) how temperament and character impact the action to improve professional capabilities and turnover intention, and (3) how the interaction of headaches and professional commitment impact turnover intention The dissertation contributes new knowledge to the literature by clarifying the mechanism underlying the formation of nurses’ turnover intention This dissertation offers novel insights for nursing managers on how to reduce nurses’ turnover intention Specifically, nursing managers should create work environments that facilitate rapport‐building, improve self‐efficacy and career interest among nurses, motivate nurses’ intention and action to improve professional capabilities, and listen to nurses’ concerns about their health issues, thus effectively retaining nurse workforce Keywords: Turnover intention; nurse; rapport; temperament and characters; professional commitment; headache TABLE OF CONTENT ACKNOWLEDGEMENTS CHINESE ABSTRACT ABSTRACT TABLE OF CONTENT LIST OF FIGURES LIST OF TABLES CHAPTER 1: Overall Introduction - 1.1 Background - 1.2 Structure of the Dissertation - CHAPTER 2: How Can Mentors Help Retain Nurses? Perspectives of Social Capital Theory and Social Cognitive Career Theory - Abstract - K2.1 Introduction - 2.2 Literature Review - 10 2.2.1 Social Capital Theory and Mentorship in Nursing - 10 2.2.2 Rapport and Willingness to Mentor/Willingness to be Mentored - 11 2.2.3 Social Cognitive Career Theory - 12 2.2.4 Self‐efficacy, Outcome Expectations and Career Interest - 12 2.3 Methods - 16 2.3.1 Sample and Data Collection Process - 16 2.3.2 Instrument - 18 2.3.3 Data Analysis - 20 2.4 Results - 21 2.4.1 Sample Profile - 21 2.4.2 Hypothesis Testing for the Mentors Sample - 29 2.4.3 Hypothesis Testing for the Mentees Sample - 30 2.5 Discussion - 31 2.5.1 Main Findings and Contributions - 31 2.5.2 Discussion on the Non-supported Hypotheses - 31 2.5.3 Theoretical Implications - 32 2.5.4 Relevance to Clinical Practice - 33 2.5.5 Research Limitations and Future Research Directions - 34 - 2.6 Conclusion - 35 CHAPTER 3: Impact of Temperament and Character on Action to Improve Professional Capabilities and Reduce Nurse Turnover - 36 Abstract - 36 3.1 Introduction - 38 3.2 Literature Review and Hypotheses - 40 3.2.1 Improvement in Professional Capabilities - 40 3.2.2 Nurse Turnover - 41 3.2.3 Temperament and Character Dimensions - 42 3.3 Methods - 47 3.3.1 Sample and Data Collection Process - 47 3.3.2 Instruments - 49 3.3.3 Psychometric Properties - 50 3.3.3 Data Analysis - 54 3.4 Results - 54 3.4.1 Sample Profile - 54 3.4.2 Hypothesis Testing - 56 3.5 Discussion - 58 3.5.1 Main Findings and Contributions - 58 3.5.2 Theoretical Implications - 59 3.5.3 Managerial Implications - 60 3.5.4 Research Limitations and Future Research Directions - 61 3.6 Conclusions - 62 CHAPTER 4: How Professional Commitment and Headaches Interact to Impact Nurse Professional Turnover Intention: Perspective of the Processing Efficiency Theory - 64 Abstract - 64 4.1 Introduction - 65 4.2 Literature Review and Hypotheses - 69 4.2.1 Professional Turnover Intention - 69 4.2.2 Professional Commitment - 70 2.3 Headache and Processing Efficiency Theory - 71 4.3 Methods - 74 4.4.4.3.1 Sample and Data Collection Process - 74 4.3.2 Instrument - 75 4.3.3 Psychometric Properties - 77 4.3.4 Data Analyses - 79 4.4 Results - 79 - 4.4.1 Sample Profile - 79 4.4.2 Hypothesis Testing - 80 4.5 Discussion - 85 4.5.1 Main Findings and Contributions - 85 4.5.2 Theoretical Implications - 86 4.5.3 Implications for Nurse Managers - 87 4.5.4 Research Limitations and Future Research Directions - 88 4.6 Conclusions - 89 CHAPTER 5: Overall Summary - 90 REFERENCES - 95 - LIST OF FIGURES Figure 1.1 Overall Research Framework Figure 2.1: Research Framework 16 Figure 2.2: Analytical Results 29 Figure 3.1: Research Framework 46 Figure 3.2: Analytical Results 56 Figure 4.1: Research Framework 73 Figure 4.2: Interaction of Affective Commitment and Headache on 83 Online Gamer Loyalty Figure 4.3: Analytical Results 84 LIST OF TABLES Table 2.1: Summary of the Profile of Mentors 23 Table 2.2: Summary of the Profiles of Mentees 24 Table 2.3: Means, Standard Deviations, and Summary of Confirmatory 26 Factor Analyses (Mentor Sample) Table 2.4: Means, Standard Deviations, and Summary of Confirmatory 27 Factor Analyses (Mentee Sample) Table 2.5: Correlations among the Study Concepts (Mentor Sample) 28 Table 2.6: Correlations among the Study Concepts (Mentee Sample) 28 Table 3.1: Summary of Confirmatory Factor Analyses 50 Table 3.2: Correlations among the Study Constructs 52 Table 3.3: Summary of the Participant Profile 54 Table 4.1: Study Items and Summary of the Confirmatory Factor 77 Analyses Table 4.2: Correlations among the Study Constructs 78 Table 4.3: Summary of the Participant Profile 79 Table 4.4: Sources of Professional Turnover Intention 82  Conduct comparison studies to further understand how national or institutional difficulties could influence the formation of nurses’ turnover intention - 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Summary of the Profile of Mentors Mentors (n=82) Variable Category Years of working experience