Báo cáo thực tập tốt nghiệp tiếng anh (25)

Vinh University – Foreign Languages Department ACKNOWLEDGEMENTS For the completion of this work, I have been fortunate to receive invaluable contributions from many people First of all, I would like to express my deepest gratitude to my suppervior Ms Nguyen Thi Lan Phuong for her indispensable assistance, excellent suggestions, expert advice and detailed critical comments, without which the work would not have been completed Secondly, I am greatly indebted to staffs and leadership of Neoling International English Company for their endless enthusiasm and undeniable useful assistances I would like to give my warmest thanks to my parents and my friends for their great encouragement and offering me the best conditions to work Without their help and encouragement, I could not finish my report Finally, I am all too aware that despite all the advice and assistance, I feel that the report has some mistakes Therefore, my sole responsibility for any inadequacies and shortcomings that the paper may be considered to have Vinh, April 2014 Cao Thi Hang Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department TABLE OF CONTENT ACKNOWLEDGEMENTS TABLE OF CONTENT PART II: DEVELOPMENT CHAPTER I: INTRODUCTION AND OVERVIEW OF THE COMPANY’S ORGANIZATION Name and address of the company .3 Structure of the company Functions and Duties CHAPTER II: PRACTICAL EXPERIENCES What I have done .7 New skills acquired and skills improved Management techniques observed .8 Classroom skill employed : Problems encountered 10 Lesson learned 10 PART III: RECOMMENDATIONS 12 PART IV: CONCLUSION 14 Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department PART II: DEVELOPMENT CHAPTER I: INTRODUCTION AND OVERVIEW OF THE COMPANY’S ORGANIZATION Name and address of the company Name: NEOLING INTERNATIONAL ENGLISH COMPANY Abbreviation Name: NEOLING ENGLISH CO Business Type: Limited Liability Company Address: No 02 Hermann Gmeiner Street – Vinh city – Nghe An province Vietnam Phone: 0383577555 Email: info @neoling.edu.vn Website: www.neoling.edu.vn Representative: PHAM ANH TUAN NEOLING ENGLISH CO was established and officially operated since 2005 with the permission of nghe an investment and planning department NEOLING INTERNATIONAL ENGLISH CO is a prestige company in translation aspect in Vinh city It gains reputation in the translation aspect with a professionally trained collaborators specialized in the practice of written and oral translation and high-caliber collaborators who owns the zeal and good sense of responsibility They always create high-quality translation that combines creativity, accuracy, localized styles and terminology to please target leaners The company also provides professional translation services in a variety of fields such as economics, techniques, medicine, tender projects… and particularly, lawfully notarized translation of commercial contracts and overseas study documents Up to now, its name is too familiar to people in Vinh city With years establishment and action, despite of facing difficulties, the company tried to overcome and build reputation in Vinh city Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department Structure of the company DIRECTER Pham Anh Tuan Deputy Director Tran Tien Dien Accountant Cashier Reception Collaborators Nguyen Thi Thuy Nguyen Thi Thuy Pham thi Thanh Mai Teachers, students… Functions and Duties a Director - Functions: The leader of Neoling International English Company takes legal responsibilities and management all activities of the company - Duties: + Organize and guide activities of the company + Popularize regulations of the company to its members + Assign duties to its members + Find solution in improving teaching for members Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department b Deputy Director - Functions: Combine the activities in the company - Duties: Carry out and check the activities of the company c Accountant - Functions: An accountant is responsible for the higher function of designing where necessary, improving or modifying the system of accounts - Duties: Accountant supervises and coordinates the work of the book keeper, staff, writes up more important private and impersonal accounts and prepares the annual profit and loss accounts and balance sheet Accountant also interprets such accounts, prepares statistical and financial data, there from and advises the proprietors of business generally, on all the higher and more important aspects of accountancy and finance d Cashier - Functions: + To be in charge of paying and receiving money - Duties: + Responsible for receiving payments for equipment, services in the company e.Reception - Duties: + To greet and direct customers to the office + To answer telephones + To schedule conferences, meetings and appointments within the office + To send out emails on behalf of senior staff members Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department f Collaborators - Duties: + Collect the way to teach in many purposes, exchange experience in the company and link with social needs + Responsible for students who they teach + Responsible for quality in teaching and study of student Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department CHAPTER II: PRACTICAL EXPERIENCES What I have done After gaining knowledge about translation from my teachers in Vinh University I have chance to practice as translator at Neoling International English Company from February 17 to April 12 In the first week, I had opportunity to meet the director and staffs in the company and receive some documents about establishment and development history of the company as well as to familiarize my self with working environment there In the second week, I tidied up the rooms every day Coming to the company I did not know a lot about the company So I read the documents to understand more I also try to observe the works at reception room to get to know with the work I helped receptionist to photocopy some document, send and receive email, fax I also helped her to arrange and classify the documents (books, magazines, contracts…) for staffs in the company In the third week, I also tidied up the rooms every day I familiarized with the works in the company Every day, I made tea and coffee, got assignment from the instructor for the week and observed the way to work of the receptionist and other personal of the company I also helping to type, print and photocopy the documents Especially, I had chance to attend the international women’s day with director and staffs in the company In the fourth week, I did the old works and attended the weekly meeting of the company This week, I had chance to sit in the receptionist office to work as a staff under instruction of the manager and translate contracts (economic contract, supplimentary services contract…) from Vietnamese to English and from English to Vietnamese In the fifth, sixth and seventh week, I did the same works before In the eighth week, I wrote internship report Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department New skills acquired and skills improved Through weeks of training process at Neoling International Company, I got a lot valuable working experience and soft skills With English these precious experiences that will help me a lot for my work in future The following is some of experiences which I gained during this training course The first, the internship course brought to me the opportunity to use my Engl ish knowledge through communicating with foreigners coming with the company and translating many docments I recognized that my English is improved through practice.I learned a lot of vocabulary, information and knowledge in contracts as well as know how to use translation methods The second, with the guides of everybody in the company I learned how to photocopy, receive and send faxes I also had chance to work in the receptionist office as a staff in the office, it makes me feel more confident and patient than before Especially I also learned many important skills in dealing with customers and worki ng with staffs Moreover, as a receptionist at the company, I also learned some good characteristics like attentiveness, initiativeness, loyalty, maturity, respect for confidentiality and discretion, attitude and independence Thirdly, I know more about translation job and how we to become a good translator Because translation is not an easy job as we think It needs many skills After working there I sum up some precious experiences as a translator in my internship report Lastly, I want to mention that translator requires patient, active, and has good memory because when working we need a lot of skills to fulfill work, moreover passion for the profession, reading and learning vocabulary are traits that make you close with translator career longer I had many chances to contact with knowledge about translation we can see that practicing at company is good for every student Management techniques observed In the practicum period I learnt about the management skills from my supervisor There are four basic management skills anyone must master to have any Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department success in a job These four basic skills are planning, organizing, directing and controlling When I organized the work, I need to:  Determine the roles needed, assign tasks to the roles  Determine the best resource (people or equipment) for the role  Make sure the goal is clear to everyone In addition, I also gained the time management and planning skills Having time management skills is simply having the ability to recognize and solve time management problems It is as the old adage says, to never put off for later what can be done right now I can develop this personal management skill by keeping a calendar and beginning to schedule everything Financial management skills are what I learnt from the cashier I could perfect my financial management skills by trying a few of the followings: creating a budget and tailor my spending to meet its requirements and saving every receipt from every purchase that I make in one month and find out how much money I am really spending Classroom skill employed : While studying at university, I have been trained about many subjects such as: Interpretation, Tourism, Translation, Law, Economics, etc by my teachers of Foreign Language Department at Vinh University These subjects have helped me a lot for my internship process With the Interpretation subject, I have been learnt about listening skill and good response Apart from it, I also know how to take some notes, memorize and public presentation skill With the Tourism subject, I have been equipped about public speaking and narrative skill, problem solving skill, and organizational and leadership skills With the Law and Economics subject, I have given the background knowledge about law and economics issues in my country and all over the world, it helped me very much in working in some jobs Name: Cao Thị Hằng Code: 1057518062 Vinh University – Foreign Languages Department With the Translation subject, I have been learnt many new words in different topics and the way to translate Vietnamese into English and versa To be equipped with these skills, I have a chance to practice in Neoling International English Company During my internship process, I used successful my knowledge to provide for my task Problems encountered When practicing at the Neoling International English Company although I tried my best, I encountered some problems The first is communicating with colleagues in the company This was the first time, I had communicated with people in the office I not think that was so difficult Behaving with the manager is different from behaving with colleagues From the way of talking, the way of standing, uniform in office, I must consider all To make the work more successful, communicating well plays an important role The second is translation idioms, dialect and slang Vietnamese and English are different in idioms and slangs And in fact, I don’t know much about it So I felt very tired when I met them in the exercise which the director gave me To understand these I had to use my book and the internet, even I had to ask for the answer from the professional translator in this company Finally, due to limited vocabulary in many fiels, it is difficult for me to express contents of the text To solve this problem I had learned by heart vocabulary every day and read a lot of magazines, newspapers, books… Lesson learned After the practice process at Neoling International English Company, I have got some following experiences which will be valuable for me in the future job: Firstly, I worked in an active and professional environment so I learnt working style there, it is different from university I learnt to send and receive fax as well as working under pressure which helps me to work in the future Moreover, I had chance to work with many people who have many experiences in job or life I learnt many things from them, they help me more confident and active to communicate and work with anyone Name: Cao Thị Hằng 10 Code: 1057518062 Vinh University – Foreign Languages Department Secondly, I know more about interpreting job and how we to become a good interpreter As you know, interpreting is not an easy job as we think It needs many skills After working there I summarize some precious experiences as an interpreter and receptionist in my practice report Lastly, I want to mention that interpreter requires patience, active, and good memory because when working we need a lot of skills to fulfill work, moreover passion for the profession, reading and learning vocabulary are traits that make you close with interpreter career longer… Name: Cao Thị Hằng 11 Code: 1057518062 Vinh University – Foreign Languages Department PART III: RECOMMENDATIONS From the problems I encountered during my internship process at Neoling International English Company, I want to give some suggestions to Foreign Language Department of Vinh University as following: Firstly, creating more opportunities for students to practice with English by working with foreigners at school, opening some programs for students to learn in countries where using English as the first language such as Singapore, etc With Tourism subject, we should organize tours which including only students to practice and give marks for them instead of mid-term test With Economics and Law subject, we should help students to practice more and more Secondly, the Department should provide some specialized subjects in curriculum so that students can choose with their favorite such as: banking, accounting, and commercial finance and others Creating conditions for student to practice extracurricular and linking with companies for students to cooperate and work part time at the companies or to organize programs to find young talent in the future On the other hand, the Department should focus on practical knowledge in training programs Currently, our programs focus on theory too much Students not have much chance to practice with skills as speaking, listening, translating, or interpreting Students are not taught soft skills which are the occupational requirements of a job and many other activities, such as: the cluster of personality traits, social graces, communication, language, personal habits, friendliness, and optimism Lacking of these makes students face many difficulties and awkward situations in jobs, especially in practicum period The university should invite foreign teachers to teach students, create conditions for students to have good learning environment, to be communicated with native speakers more The university also should hold more English clubs with specific topics regularly to help students to have opportunities to learn and exchange experiences to each other Foreign language students have to master the grammar and have rich vocabulary, ability of reading and understanding, listening and speaking fluently Thus the Foreign Languages Department needs to have Name: Cao Thị Hằng 12 Code: 1057518062 Vinh University – Foreign Languages Department suitable training program to create learning interest for students, and create conditions for students to have opportunities to practice more Especially, to students of Foreign Language Department, when foreign delegations visit the university, teachers should let students receive and make a chance for them to visit and introduce about their university and the city These activities will help students having opportunities to cultivate their English The university needs to apply new teaching methods to help students overcome the habit of passive learning, train independent work skill and teamwork skill for students These skills are very important to students when working in companies Finally, teachers can ask students to individual exercises or research paper which not only base on lectures in school or textbooks, but also require actual, social and economic knowledge and information It will help students to form ability of independent working On the contrary, to help students have teamwork skill, teachers should ask students exercises that require abilities of coordination with others and working in group Besides, the university should train presentation skills and communication skills for students These are very important skills, contributing to the success in working of students Those are my recommendations to the Department after my practicum period I hope they will contribute to the development in training programs of the Department Name: Cao Thị Hằng 13 Code: 1057518062 Vinh University – Foreign Languages Department PART IV: CONCLUSION The internship course is not a long period However, it is useful time for me to practice myself and learn new things The working environment was not as simple as what I have imagined, which caused me worried at the first time Then, the more I worked at the company, the more I found interested in it Working in a professional environment and with friendly, knowledgeable colleagues, I was supported experiences so that I could improve my team-working manner, communication skill and time management After the internship, I find out that I love this environment and I may get a job in this area To get this target, I am going to return Vinh University and get more knowledge, preparing for my future job I would like to give many thanks again to Vinh University and Neoling International English Company that gave me a chance to train myself and orient me to my future profession Name: Cao Thị Hằng 14 Code: 1057518062 Vinh University – Foreign Languages Department FOREIGN LANGUAGES DEPARTMENT’S RECOMMENDATION Dean of Department Name: Cao Thị Hằng Supervior 15 Code: 1057518062 Vinh University – Foreign Languages Department Name: Cao Thị Hằng 16 Code: 1057518062 ... Structure of the company DIRECTER Pham Anh Tuan Deputy Director Tran Tien Dien Accountant Cashier Reception Collaborators Nguyen Thi Thuy Nguyen Thi Thuy Pham thi Thanh Mai Teachers, students… Functions... Phone: 0383577555 Email: info @neoling.edu.vn Website: www.neoling.edu.vn Representative: PHAM ANH TUAN NEOLING ENGLISH CO was established and officially operated since 2005 with the permission