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ACKNOWLEDGEMENTS My internship process has been completed successfully with the assistance and guidance of my supervisors, my friends and my relatives First of all, I would like to express my sincere gratitude to my supervisor, Dr Tran Ba Tien who gave me the valuable suggestions, academic guidance, enthusiastic instructions and practical advice on my internship process Secondly, I would like to thank all my teachers at the Department of Foreign Language and Vinh University for the helps and guidance that they have taught me I am also grateful to some librarians who permit me to refer some useful documents relating to this report Thirdly, I would like to take this chance to thank all staffs in Thao Dan Limited Company where I practiced for their enthusiasm, hospitality and friendliness In addition, My thanks also go to Mr Nguyen Van Thanh, Nguyen Van Dung and Miss Nguyen Thi Chung for their enthusiastic directions and instructions on my work Finally, I wish to acknowledge the support to my friends with their ideas and invaluable help to my parents I will not able to complete this report without their help CHAPTER I: OVERVIEW OF THE COMPANY’S ORGANIZATION 1.1 Name and address of the Company I practiced at Thao Dan Limited company that is located at 06 Pham Dinh Toai street, Ngi Phu commune, Vinh city and established in 2009 Firstly it was at 119 Nguyen Van Cu street, Vinh city but after it moved to Nghi Phu commune in 2013 Thao Dan was certificated business registration No 2901379267 on April 24 th, 2009 by Nghe An Department of Planning and Investment Phone number: 0388.602.325 – Fax: 0388.602.325 Hotline: 0915015777 Email: Thaodantravel@gmail.com Website: www.thaodantravel.com Thao Dan Limited Company is a tourism business enterprise in domestic and international It is mainly in domestic and the accent countries: Laos, Cambodia, Thailand, China 1.2 Missions and Functions of the company After more than five years of operation and business, Thao Dan Limited Company affirmed step by step its position in tourism The main functions and duties are specialized business travel and many services as airline ticket outlet, transport of passengers and goods, hotels and restaurants, outlet of selling, buying and depositing goods and other services The company's staff was learned, trained and they have enough ability to meet domestic and international customers’ requirement Thao Dan Limited Company always strictly implements the wage distribution rules, rewards With so many ways, the company has recruited high qualified and professional from many different places Along with it, the company consolidated internal unity, expanded cooperation and established extensive relationships with businesses, international and domestic travel agencies This is also a premise for the company to develop and expand its scale of business activities Thao Dan Limited Company fulfills the functions of its travel business With the trend of service’s development especially tourist services, the company has recruited highly qualified staff, invested in organizing package tours , exploited in tourism business This is considered as the early development period of domestic and international travel of Thao Dan Limited Company As a business enterprise, independent accounting, having legal status, having civil rights and obligations prescribed by law, operating under the Enterprise Law and the Company’s charter to the company’s policy is always improving the management, ensuring the quality, timely, and high level of safety for each work 1.3 Structure of the company Accounting- Finance Department General Director Sale - Marketing Department Director Deputy of Director Tour guide Division Domestic guide Division The staffs: -General Director: Nguyen Thi Hoa -Manager Director: Nguyen Van Thanh -Deputy of director: Nguyen Thi Bich Hanh International guide Division - Guide division: Domestic guide + Nguyen Minh Dung + Tran Huu Long + Nguyen Sy Tung International guide: + Nguyen Hai Ngoc + Tran Thi Thuy Ha -Marketing department: Le Van Anh and Dang Thanh Quynh -Account department: Nguyen Thi Chung General Director: who directly leads and controls the company, represents for the rights and obligations of the whole company before state and law Manger Director: He directly manages the departments as: financial -accounting office, airline ticket office and manages operating office through the Deputy Director Deputy Director: who receives the direct guidance of the director and processes the decisions in the assigned fields, reports to the manager, directly manages operating office and all parts: tour guide, outbounds, dosmetic tourism, market and transportation At the same time, he also acts as a counselor for the director about general development activities Marketing Department: organizes and conducts researching activities in the domestic and international tourism market , conducts propaganda activities, broadcasts company’s brand, product marketing, introduces and sells the travel programs of the company, attracts tourists to the company Who coordinates with the operating office, builds the travel program from the content to price level in accordance with their needs and makes new intentions for the Company's products Who signs a contract with the firms, the foreign travel companies, internal and external organizations, individuals to exploit international tourists to Vietnam and internal tourists Guide division: Bases on plans for tourists, the tour guide organizes, appoints and arranges suitable tour guide for tourism programs Building, maintaining and developing a team of professional tour guides and collaborators, training to make team of tour guides have professional skill and the best quality career to meet the demand for the company's guidance 1.4 Summary of the duties and the responsibilities performed by the intern of the company I was very honor to practice at Thao Dan Limited Company My major internship in company was accountant and tour guide I calculated the expenditure of a tour such as ticket car, ticket visiting money for booking hotel or food after introduce for the customers When the tour came back, I had to account with the tour guide the tour leader about money In my internship process, I also was a tour guide for the company in short tours Besides, I was notified to accompany the delegation in some short tours and some renting car contracts Therefore, I learned a lot of practical experiences CHAPTER II: PRACTICAL EXPERIENCES 2.1 What I have done I practiced at Thao Dan Limited company from March 17 th, 2014 to April 14th, 2014 I took my duties at Accounting – Finance Department and Tour guide Division Firstly, I met Manager Director (Mr Thanh) then he talked to me about the company such as the organization and activities of the company After, he introduced me for the staffs in the company Therefore, I got the overall information and the detail department of the company Furthermore, the manager director commissioned me in Accounting- Finance Department So the accountant, Miss Chung, directly guided me in work I was learnt especially how to an accountant in the company I worked as an accountant and implement to draw the balance sheet with some short tours When I this work, I had to implement step by step Firstly, I read and studied the schedule of some last tours Then, I was learnt to estimate about expenditure of a tour such as food, hotel, visiting ticket, car and potential items in some previous tourism contracts Secondly, I received the detail information about tour such as Vinh- Dong Hoi city- Thien Duong Cave- Vinh including 30 people of Nghi Loc III High School Thirdly, I started estimate this tour with two days and a night in detail for a person such as breakfast, lunch and dinner expenditure (270.000/a person), tourism insurance(10.000/a person), Thien Duong visiting ticket (145.000/ a person), hotel (350.000/ a room), renting car ( 8.000000), tour guide expenditure (500.000) Therefore, the total expenditure for this tour is 27.200.000 VND The price of a person travelling from Vinh- Dong Hoi city- Thien Duong cave- Vinh is 906.000 VND including food, hotel, ticket , insurance and car Next, Basing on the articles in the contract, I made the insurance tourism for the tour by sending the customer list to AAA insurance company and then receiving tourism insurance through fax Finally, Basing on the articles in the contract, I calculated money with tour guide including advance items of the company and the mission Besides, I also work as a tour guide in my internship process at the company I joined some short tours such as Thanh Chuong- Tran temple in Nam Dinh- Hung Temple- Thanh Chuong: Day 1: Thanh Chuong- Tran Temple -At 5:30 am: The guide picked up customer at Thanh Chuong - At 6:00 am: had buffer at Muong Thanh hotel in Dien Chau District When the car started going along Thanh Hoa Province and Ninh Binh, the guide organized some puzzles and talked some famous places in Thanh Hoa such as Ca Than stream, Bai Dinh Pagoda and some famous foods - At 12: 00 am: Had lunch at Trang An Restaurant in Ninh Binh City - At 13:00 pm: We started to go Tran temple In the way, the guide talked some famous villages in Nam Dinh - At 14:30 pm.: We arrived Tran Temple The guide talked about Tran temple and then the customers visited freely - At 18:30pm: We arrived at Sinh Thai hotel in Viet Tri city, Phu Tho Province The guide checked room and then we had dinner at hotel In the evening, the tourists visited freely in Viet Tri city Day 2: Hung temple- Thanh Chuong At 6:30 am: Had breakfast at hotel -At 7:30 am: We arrived to Hung Temple The guide leads the mission to Ha temple, Trung temple, Thuong Temple and Hung king Tomb In each place, the guide talked about that place -At 11:30 am: We came back Sinh Thai hotel and had lunch there The guide checked out and the mission came back Thanh Chuong- Nghe An -At 7:00 pm: We had dinner at Cay Dua Restaurant in Nghia Dan district -At 10:00 pm: We returned the tourists in Thanh Chuong province Furthermore, I was also learnt to design travel tours for the company So sometimes, I designed some short tours such as Vinh- Ha Long- Mong Cai- Tam Dao It could help the company advertise in website for the foreign people 2.2 New skills acquired and skills improved I improved a lot of skills in my internship process at Thao Dan Limited Company Firstly, I improved my communication skill This skill is very important It is consider as the major premise to develop other skills The communication skill combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand my own emotions and those of the person I’m communicating with The communication skill helps me better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving By learning the communication skills, I can better connect with my tourists and coworkers Secondly, I improved the teamwork skill When I practiced at the company, I worked with Accounting- Finance Department and Tour guide division So I had to work effectively with others on a common task; take actions which respect the needs and contributions of others; give the best solution to achieve the objectives of the team For example, I worked with accountant to choose the best hotel for the tour about price and quality We gave the different ideas but finally, we had to choose the hotel that is suitable with tourist and create the prestige for tourists Besides, I improved the speaking public skill When I met the tourists, I had to be more confident and had a strong voice that every people could hear clearly So I improve my voice and speaking ability in public I was guided a lots about how to speak and use language smoothly and fluently when I became a tour guide Furthermore, I also improve the time manage skill When I became a tour guide, I had to manage well the time of the tour itinerary I was learnt how to organize my time, I knew when I should spend little or much time talking in the itinerary I improved managing time of the tourists during the itinerary in order to prevent the broken tour Moreover, I also improved the translating skill: this is an important skill when I translated some tours from Vietnamese to English I could apply the translation theory for translating Besides, I learn many culture, famous tourism places and food in each area So my background knowledge was improved a lots 2.3 Management techniques observed In my internship process, I learnt the management skill from my manager director in the company Each employee had different way of working and the different working schedule The manager director manages their employee through their own working schedule He combined between the strict and close character to manage his employee Besides, the strict management in working, he is also very close with the staffs and especially new employee and internship students When having any difficulty, he’s ready to help enthusiastically Through the employee management, I realized that the company had the sustainable development depending on the good management skill So I gained management experience in fact Moreover, accounting management skills are what I learnt from the financial – accounting department of the company The accounting management requires a careful working If we had a mistake in accounting management, it could cause the damages for the company In fact, I had a lot of experiences in management techniques They will help me a lots in my work in the future 2.4 Classroom skills employed Through my internship, I had the practical working experiences under guidance of experienced tour guides in the company First of all, I applied what I have learned in the lecture at Vinh University to work I applied such skills as reading and writing In fact, I read many documents and translated many travel contracts Besides, I applied the knowledge about tourism (English for tourism) I used to learn about the feature of famous travel place in Viet Nam as well as in other countries and how to solve some problems in traveling So it is very useful with a tour guide as me It provided me a lot of knowledge about tourism Moreover, I applied the knowledge about Cross Cultural Communication which I learnt in Vinh University before Understanding Vietnamese and English culture, I easily interpreted the things relating to two nations' culture I also applied the knowledge about Contrastive analysis Linguistic which I learnt in Vinh University before Basing on the knowledge in Contrastive analysis Linguistic I could translate travel contracts more easily as I could know the difference between two languages So I would choose the suitable structure in translating Furthermore, I also applied the knowledge about General Information Technology which I learnt at Vinh University Thank to this subject I could use computer skillfully when I accounted in computer My work could be finished efficiently I also applied public speaking skill It is very important in interpreting and other fields We should be confident and have strong voice, good preparation, clear purpose, time allowance, body language Finally, I applied my note taking skill I should have short-term memory I also should use a note taking which is suitable to me and use signs, symbols, abbreviations and keywords 2.5 Problem encountered I worked at Thao Dan Limited Company I had many difficulties in my internship period First of all, I had to work in a complex group It was very difficult to finish working It’s the first time to work in company so it took much time to get the acquaintance with the staffs and working in the company Secondly, I had difficulties in lacking of new words belonging to tourism In fact, I had to surf internet about each place very much when I became a tour guide I had to read a lot of documents and newspaper that wrote about tourism Besides, I had to learn more languages and actions of a tour guide There are many problems occurring in itinerary that acquired many skills to solve Thirdly, I did not have many opportunities to work Because there were not many tours in my internship process Almost my time was spending to get information and experiences To sum up, I had many difficulties in internship period I promise by myself that I will study harder to obtain my objectives in translation and interpreting 2.6 Lesson learned Being an internship student, I gained following lessons which will be valuable for me in the future job: First of all, I was taught that tour guide should select suitable language to introduce and explain to visitors about the cultural heritage and nature of a particular region which were recognized by authority If you want to be an experienced tour guide, I should create many opportunities to demonstrate my capabilities Secondly, I was taught that the accountant needs the high accuracy in working and everything needs clearly If you want to be a good accountant, you had to have the knowledge about business taxes to bring the highest benefit for the company Becoming a professional tour guide, you had to have a lot of important factors The first thing is proficiency in foreign languages, especially having speaking many languages The second thing is perseverance, hard work and always gets along with everyone The third thing is showing you are a knowledgeable people to create the trusting of visitor in you However, tour guide is not easy Especially if you want to be a professional tour guide, you should adjust to your work much Besides, you should be decisive Being decisive would mean having the ability to firmly decide with speed and clarity Although there are risks for decisions, the most important thing is to learn from it and to avoid doing the same thing all over again Besides knowledge and skills as mentioned above, you need to have good health You have to go to many places with different weather If you not have a good stamina, you will not be able to continue your work Finally, I had many experiences about the sides in tourism You should have many new words in all fields Moreover, you should take care yourself to ensure having a good health It will help you finish your work well 10 CHAPTER III: CONCLUSION In the internship process at the company, I have learned many useful things that I have ever known before First of all, I learned how to talk and work with tourists through guidance of leader of tour guide division I had to have different behaviors to work effectively and become a good tour guide Secondly, I learned how to work as an accountant I knew the difficulties and hardships that they endured to achieve success Thirdly, Academic programs in university were useful for us We could apply the theory for the practice in life It helped me a lots in my internship process and my job in the future Fourthly, I knew how to use suitable languages to translate tour information for the foreign people and design some short tours Fifthly, I had many useful experiences in management technique I also broadened my knowledge about tourism, politics, culture, society Finally, I had some practical working experiences under guidance of experienced tour guides and managers and knew how to be successful in translation In conclusion, this internship process was very useful for me It helped me understand more about tourism and tour guides’ works 11 CHAPTER IV: RECOMMENDATIONS I am very honor to be a student of the Department of Foreign Languages Vinh University There are some suggestions to Foreign Languages Department as well as the University in training students and final-year students before internship First of all Foreign Languages Department should invite some successful exstudents to hold a meeting and they can help students who start internship in some ways Secondly, Foreign Languages Department can contact with some companies and introduce groups of students to practice there; therefore, Foreign Languages Department can be easy to manage and estimate the process of students Thirdly, I wish that the University create more internship semesters for students Finally, before internship, students need to prepare all the knowledge and useful skills which served in working in the internship period 12 APANDIX Address: Pham Dinh Toai Street – Vinh city – Nghe An province Phone number: 0388.602.605 Fax: 0388.602.605 Hotline: 0912.015.777 Email: thaodantravel@gmail.com website: www.thaodantravel.com Travel program 2014 Time: 4days/ 3nights Transportation: Car 13 DAY DAY 11 THE TRIP SERVICE VINH- BAI DINH- HA LONG HAVE LUNCH, DINNER In the morning, tour guide picks up the mission going to Ha Long When the tour arrives at Ninh Binh, tourists will visit at Bai Dinh Pagoda which is considered as the biggest pagoda in Viet Nam It has 500 precious stone statues The total area of pagoda reaches 8000m3 including many precious species Especially, There are two biggest bells in the South Asian After visiting, the tour will have lunch at Trang An restaurant with the special food: Com Chay In the afternoon, The travel mission goes to Ha Long and checks room at Plaza Ha Long hotel and has diner at t hotel’s restaurant In the evening: tour guide takes the tourists to visit the international tourist area of Tuan Chau island There are many interesting perform such as elephant, dolphin and lion circuses that is controlled by Russian artists The tourist can enjoy some traditional song Bai Dinh pagoda HA LONG – MONG CAI DAY HAVE BREAKFAST, LUNCH AND DINNER In the morning The tourists will visit Ha Long Bay by boat in some cave, grottoes, mounts such as Thien Cung cave, Me Cung cave Dau Go grotto, Trinh Nu grotto, Ga Choi Mount, Lion Mount and some famous fishing villages After, The travel tour has lunch at boat and enjoys the overall landscape bay In the afternoon, the travel mission starts going to Mong Cai At about 17:00, we arrive at Mong Cai and receive room at Viet Thai hotel The travel mission has diner at hotel’s restaurant In the evening: the tourist visit free in Mong Cai city at Ha Long Bay 14 night MONG CAI-TAM DAO DAY HAE HAVEBREAKFAST, LUNCH AND DINNER In the morning: the tourists visit and go shopping at Mong Cai Market Centre We can buy some clothes for our friends and relative After, the travel mission comes back Ha Long and has lunch at Ha Long City Mong Cai Market Centre In the afternoon: We start going to Tam Dao- Vinh phuc province We will have dinner at restaurant and receive room to stay overnight In the afternoon, the tourist will visit free at night TAM DAO – VINH DAY HAVE BREAKFAST AND LUNCH In the morning, after having breakfast at hotel, the tourists will walk to the top of Thien Nhi Mountain with 1400 stone steps We continue visiting Tam Dao, Bac stream and taking part in many activities at Tam Dao tourist area Then, the travel mission starts coming back Vinh city We have lunch in Ha Noi In the afternoon, the travel mission comes back Vinh city In the afternoon, the tour guide gives the tourists back Finishing the itinerary- Seeing the tourists a gain 15 Bac Stream The package price for a person Including: -The new travel car will pick tourists up in the whole itinerary - The rooms at hotel are fitted with all modern conveniences - The meals according to the program including: 230.000.000/ a person - The tour guide with skillful experience will guide in the whole itinerary - The first visiting ticket - The Tuan Chau visiting ticket: 200.000/ a person - The Ha Long visiting ticket: 80.0000/a person - Gifting a photo for the travel mission and hats for each tourist - The travel Insurance: 10.000/ a person/a tour Not including: - Value added tax, personal expenditure, food, visiting ticket outside the program - The last dinner of the program Note: -The children from - years old: free (meals, sharing a room with their parents), their parents will pay the arising expenditure - The children from 4- years old: a half of price with the adult (sharing a room with their parent) - Over 10 years old: accounting as the adult 16 TABLE OF CONTENT 17 ... some short tours such as Thanh Chuong- Tran temple in Nam Dinh- Hung Temple- Thanh Chuong: Day 1: Thanh Chuong- Tran Temple -At 5:30 am: The guide picked up customer at Thanh Chuong - At 6:00 am:... buffer at Muong Thanh hotel in Dien Chau District When the car started going along Thanh Hoa Province and Ninh Binh, the guide organized some puzzles and talked some famous places in Thanh Hoa such... staffs: -General Director: Nguyen Thi Hoa -Manager Director: Nguyen Van Thanh -Deputy of director: Nguyen Thi Bich Hanh International guide Division - Guide division: Domestic guide + Nguyen
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