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Internship Report Foreign Languages Department  ACKNOWLEDGEMENT First of all, I would like to express my deepest gratitude to Mrs Vu Thi Viet Huong – my supervisor, who teaches and supports me a lot during my internship Secondly, I also give my thanks to all of teachers at Foreign Language Department who provide me lots of important knowledge during the course I am grateful for your help and transfer precious experiences, which will prepare me for knowledge to get to the real life Thirdly, and I would like to take this opportunity to say thank to Mr Nguyen Minh Dung - the leader of guide department of the company and all staffs in Thao Dan Limited Company Thank you very much for your kind cooperation during my internship Finally, I would like to express my sincere thanks to my friends and my family who were always beside me during my internship Nghe An, April, 2014 Tran Thi Thuy Ha Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  INTRODUCTION Tourism is a service industry that has become the popular demand of the people in every country In the context of global economy, Vietnam is making the biggest effort to keep up with rich countries and to become a great nation in the world Nowadays, with the development of national industrialization and modernization, tourism has become one of the key industries with values of Vietnam cultural and economic Vietnam tourism is increasingly developing and plays an important role in the economy Before people's needs are mostly necessities such as food, housing, clothing, transportation But nowadays, they wish to travel to exchanges, to improve themselves, to explore nature, culture, people This has resulted in establishing and improving many tourism companies in Vietnam Realizing this problem, I chose Thao Dan Limited Company for graduation practice During the internship, I found about general practical place, learned about tourism experiences from all of members in the company, especially the guides and marketing Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  CHAPTER I: INTRODUCTION AND OVERVIEW OF THE ORGANIZATION’S COMPANY 1.1 Name and address of the Company I practiced at Thao Dan Limited Company located at Pham Dinh Toai Street, Vinh City, Nghe An Province This company was certificated business registration No 2901379267 on April 24th, 2009 by Nghe An Department of Planning and Investment Phone number: 0388.602.325 – Fax: 0388.602.325 Hotline: 0915.015.777 Email: thaodantravel@gmail.com Website: www.thaodantravel.com 1.2 Mission and function of the company: Established in April, 2009 by Mrs Nguyen Thi Hoa, Thao Dan Limited Company has been developing and knowing by a lot of customer in Vietnam through years of operation Located at 119 Nguyen Van Cu Street, Vinh City, Nghe An province And then moved to Pham Dinh Toai Street, Vinh City, Nghe An province that is a convenient place for customers to know as well as for tourism business At the time, the company has eleven employees who are very good and friendly In which, guide department has five members, marketing department has two members and accounting has one member All of them are well educated as well as friendly and enthusiastic They always try their best to complete assigned task and help me in my work Moreover, facilities and office equipment are well-prepared and modern Thao Dan Limited Company is a tourism company specializing in organizing and selling tours in domestic and international regions The domestic tours consist of the tours visiting central region such as Vinh - Thien Duong Cave - Tam Co Grotto - Vinh, Do Luong – Hue – Da Nang – Hoi An – Do Luong, Vinh – Phong Nha Cave – Quang Tri – Hue – Vinh, the tours in northern provinces such as Vinh – Bai Dinh Pagoda – Hoa Lu Old Capital – Ca Than Spring – Vinh, Vinh – Yen Tu Pagoda – Hung Temple Vinh and other tours in southern provinces such as Vinh – Sai Gon – Con Dao – Vinh, Vinh – Vung Tau – Nha Trang – Vinh and Western – Cuu Long Furthermore, the company is trying to open many new attractive and wonderful tours for customers in the near future as well as to become an ideal and trust destination for all tourists Up to now, travel operations of company always are effective in the area The company had good trained tour guides who are young, friendly and enthusiastic They have professional skills It helps the operation of the company develop Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  The company tried to be progressive and dynamic company, improving the powerful potential of intellectual capabilities of the company and the available modern technologies 1.3 The structure of the company: General Director Management Director Vice Director Guide Marketing Account Department Department Department The staffs: -General director: Mrs Nguyen Thi Hoa -Management director: Mr Nguyen Van Thanh -Vice director: Mrs Nguyen Thi Bich Hanh - Guide department: + Mr Nguyen Minh Dung (leader) + Mr Tran Huu Long + Mr Nguyen Sy Tung Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  + Mr Nguyen Hai Ngoc + Ms Tran Thi Thuy Ha -Marketing department: Mr Le Van Anh and Ms Dang Thanh Quynh -Account department: Ms Nguyen Thi Chung 1.4 Sumary of the duties and the responsibilities performed by the intern of the company I am lucky to take a good opportunity at Thao Dan Limited Company during my internship time My duty at this time is sharing works with the accountant and marketing such as booking rooms, signing contracts, I received and recorded information of tourists, shared specific information such as: name, address, tours, and price I was notified to accompany some short tours in a few days to learn more experience about tour guide Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  CHAPTER II: PRACTICAL EXPERIENCES 2.1 What I have done After two months practicing at Thao Dan Limited Company, from February, 17 th to April, 14th I got many valuable experiences to complete the report and use it in future I had chance to work as a tour guide to provide information about cultural and historical of sites to visitors I joined some tours such as Vinh – Quang Binh – Quang Tri – Vinh, Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong  Vinh – Quang Binh – Quang Tri – Vinh: Day 1: Vinh – Quang Binh - At 6.00 am: The guide picked up at Vinh and started to Quang Binh, had breakfast at Cong Doan Restaurant in Ha Tinh City - At 10.00 am: Dropped in Vo Nguyen Giap Tomb at “Vung Chua – Dao Yen” in Quang Trach District, Quang Binh province - At 11.30 am: We had lunch at Huong Giang Restaurant in Dong Hoi City After that, continued to Quang Tri - At 18.30 pm: We arrived at Me Kong Hotel in Quang Tri, check in and rest Then had dinner at restaurant of this hotel Independent visited Day 2: Quang Tri – Vinh - At 6.30 am: Had buffe at hotel then check out At 7.30 am: Got under way to Quang Tri Ancient to incense for fallen hero here After that visited and bought something at Dong Ha Market - At 11.30 am: Had lunch at Huu Nghi Restaurant, Dong Ha City and then came back Vinh City - At 6.30 pm: Broke up tourists and ended tour  Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong: Day 1: Thanh Chuong – Tran Temple - At 5.30 am: The guide picked up at Thanh Chuong - At 6.00 am: Had buffe at Muong Thanh Hotel in Dien Chau District and started to Nam Dinh - At 12.20 am: Had lunch at Trang An Restaurant in Ninh Binh City Then came to Nam Dinh to visited Tran Temple - At 14.30 pm: We got under way to Hung Temple - At 18.30 pm: We arrived at Sinh Thai Hotel in Viet Tri City, Phu Tho province, check in and rest Then had dinner at hotel’s restaurant Independent visited Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  Day 2: Hung Temple – Thanh Chuong: - At 6.30 am: Had breakfast at hotel’s restaurant At 7.30 am: Went to visit Hung Temple At 11.00 am: Came back Sinh Thai Hotel, had lunch and check out After that returned Thanh Chuong – Nghe An At 7.00 pm: Had dinner at Cay Dua Restaurant in Nghia Dan District At 10.00 pm: Broke up tourists and ended tour When picking tourists up to begin a trip, I greeted them with a friendly and open attitude First of all, I introduced a little background of the company, myself and the tour (about subject, content), then I gave them itinerary of trip and set meeting points during tour Along the road, I also gave some information about places which the tour passes During visiting time, I managed tourists carefully, head counted regularly to make sure I have all of them In addition, I also shared works with marketing and accountant as called to book rooms, calculated expenditure of tours, sent the insurance request to the AAA insurance company, went to sign the tour and car for rent contracts When the company got information of tourists include name, age, address, tour, number of them, gender, time, I calculated expenditure these tours, made insurance contract After that, went to sign contract with offices that booked tours, sign with car travel company to rent car And before tours coming to chosen place, I called to hotel there to book rooms for tourists Furthermore, I did with the accountant translate tour to help company broaden international market That is tour to Western – Mekong River for this summer with the time days nights (see appendix) The company hopes to widen market to international, so we took responsibility to translate some tours into English and upload company’s website 2.2 New skills acquired and skills improved Through weeks of training process at Thao Dan Limited Company, I got a lot valuable working experiences and soft skills In my opinion, these precious experiences will help me a lot for my work in the future The following is some of experiences which I gained during this training course Firstly, I could improve communication skill I knew that communication skill is indispensable elements for all fields It is very important for tour guides This expresses how to be the smooth transaction and travel guides I worked as a tour guide so communication skill was essential for me in contacting with the visitors Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  Secondly, with the guidance of Ms Chung and everybody in the company I learned how to photocopy and print documents, receive and send faxes I also had chance to practice doing something in the office such as delivering fliers, sticking and cutting paper Although those look simple, they also gave us difficulties when facing to the real life For example, I know how to deliver advertisements effectively Especially, I also learned so many important skills in dealing with customers and working with staffs Moreover, in spite of short time of training process, the internship course at the company makes me feel more confident and patient than before As a tour guide, I learnt some basics guiding skills First of all, I found how to make a good introduction and conclusion Introduction sets the stage and mood for the whole tour It is the first and most lasting impression the tourists will have of a tour guide And conclusion is the final one on the tourists and will affect their entire memory of the tour and a tour guide It offers a chance to answer any questions of visitors Secondly, it is how to manage group The safety of tourists is my responsibility; therefore I tried to lead visitors well and made them feel safe and comfortable Thirdly, how to deal with problem during the tour is so important for a tour guide I could deal with many problems so that most tourists didn’t even know there was a problem Finally, I realized that my voice is also equally important During the tour, I controlled my voice, chose suitable positions so that everybody can hear and understand what I am saying 2.3 Management techniques observed Over my internship, I have learnt some valuable management skills from the management director of the company – human management skill He always has strict attitude to manage employees but besides the stringency, he’s also a friendly man who usually conducts staffs enthusiastically and carefully, especially for new employees and internship students In company, each employee has a different work and work schedule, most of the time they spent to work, although they are rarely encountered in the company The manager director manages employees through their own work schedule He appears immediately when employees have any difficulty Through the management employees in the company, I realized that the use value of each worker depends on the good management In addition, I also learnt about financial management skill from both the manager and the accountant They calculate everything very carefully and exactlly, there is no error In fact, I learnt many experiences in management techniques They will be useful experiences for me in my future job Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  2.4 Classroom skills employed Through two months of internship time, I got many experiences under guidance of experienced employees in the company, especially tour guides I applied in reality what I have learnt from lectures at Vinh University Firstly, I spoke to staffs in the company in English to practice and improve English skills Secondly, I studied English for Tourism so I applied the knowledge about this subject to work I learnt how to introduce tourists about destination to create excitement for tourists I also chose formal and suitable language that are reasonable for every place to say Thirdly, I also learnt Vietnamese Cultural Basis, therefore I understood more about cultural characteristics of Vietnam, which is quite easy for me to find about destinations In addition, interpretation and translation knowledge help me share with the accountant to translate tour to help company broaden international market That is tour to Western – Mekong River for this summer with the time days nights Otherwise, I learnt English for Hotel at college course so I understood how to book rooms that is convenient and careful for two sides (company and hotel) Furthermore, I had got speaking semesters, I practiced my public speaking skill so I am more self-confident and have strong voice, good preparation, clear purpose, body language to work as tour guide It is the visitors not only need to hear the tour guide but they also understand what he/she is saying Especially, when standing in a pagoda, I try to say not loudly but everyone can hear me 2.5 Problem encountered During my internship period, I worked at Thao Dan Limited Company There are some difficulties for me First of all, I am an internship student so I lack knowledge about works in the company Although everyone in company guided me clearly and thoroughly, I was still embarrassed at the first time Secondly, I had ever had more opportunities to go to many places in our country so I had to find more about places when having tours and to ask the experienced tour guides in this company to have the accuracy information Supervisor: Vu Thi Viet Huong (M.A) Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  Moreover, I met some difficulties while I shared with the accountant translate tour to help company broaden international market because I lack new words about tourism so I had to look it up in the dictionary Furthermore, the time of internship is not long so when I understood all works, I finished my practicing process In summary, I had some difficulties in internship time and I hope to study harder to improve myself 2.6 Lesson learned After weeks practicing work in Thao Dan Limited Company, I learned a lot of interesting and useful things Firstly, tour guides told me how to select suitable languages to introduce and explain to tourists about the cultural heritage and nature of destinations they visit Therefore, I knew important experiences for this job I also was shared that a tour guide has to go far away from home not only short time but also long time It is important for a tour guide to be friendly, polite and enthusiastic Otherwise, foreign language ability is very important to get a professional tour guide In addition, patience, hard working, solving capability are also necessary factors for tour guide Beside knowledge and skills as mentioned above, health plays an important role A tour guide has to meet different weather in many places If there is no good health, the work can not be convenient Supervisor: Vu Thi Viet Huong (M.A) 10 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  CHAPTER III: RECOMMENDATIONS It is an honor for me to be a student of Foreign Languages Department – Vinh University Teachers in the department are young, friendly, active experienced, ones and have perfect teaching methods I have learned so many useful things from my teachers However, these methods should go into social reality to suitable for the developing of society Teachers usually ask students to assignments to improve their skill as group learning And more extroverted activities should be made for students to have opportunity to express their ability In fact, it should be strict with activities for students to practice in order to promote all capabilities of them and ensure the equality Moreover, department of foreign language should widen more knowledge in teaching translation and interpretation by the way having more chances for students to practice with the foreigners living in Vinh city It will help students have good communication environment, improve their pronunciation and be more confident with their abilities The department also should focus on subjects that will beside to students in the future more instead of other subjects which are only basic ones and less important than Further more, before taking internship time, students should have more practical opportunities to get experiences Supervisor: Vu Thi Viet Huong (M.A) 11 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  CHAPTER IV: CONCLUSION Tourism is recognized as economic services with high economic efficiency Tourism will bring economic benefits, it also make a contribution on shortening the gap in development levels between urban and area, between countries The time of internship at Thao Dan Limited Company has brought me the real knowledge which is extremely important to me One more time, I would like to say thanks to my supervisor - Mrs Vu Thi Viet Huong, all lectures of Foreign Languages Department and the help from staffs in company, I become more self-confident to show my ability They always care and make good conditions for me to finish my duties They help me to understand values of management and its regulation as well I would like to give gratitude to all you and wish all happiness to you Supervisor: Vu Thi Viet Huong (M.A) 12 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  APPENDIX Address: Pham Dinh Toai street, Nghi Phu communce- Vinh city Phone: 0388.602.609 Fax: 0388.602.609 Email: thaodantravel@gmail.com Website: www.thaodantravel.com Time: days/5 nights Transportation: By plane DAY THE TRIP Day VINH – SAI GON – CAO LANH In the morning: Car and tour guide pick you up and come to SERVICES Have lunch, dinner Vinh Airport, take off to Ho Chi Minh City at 12.15 pm At 14.00 pm: Arrive at Ho Chi Minh City, car and tour guide of Thao Dan Company in the southern welcome delegation and start to Cao Lanh Along the way, the tour guide will talk about remarkable culture, history in Mekong Delta Reach in Cao Lanh, you visit The Tomb of Nguyen Sinh Sac Vice Instrument At 18h30: Come to hotel, check in and rest Day CAO LANH – CHAU DOC – HA TIEN At 6.00 am: Have breakfast, check out and start to Ha Tien, Nguyen Sinh Sac Tomb Have breakfast, lunch, dinner go through Vam Cong Ferry, enjoy the beauty of Tien and Supervisor: Vu Thi Viet Huong (M.A) 13 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  Hau River At 10.00 am: Arrive in Chau Doc, visit Ba Chua Xu Temple, Thoai Ngoc Hau Tomb, Tay An Temple - famous relic in Sam Mountain, attracting nearly million people annually At 11.30 am: Continue to Ha Tien, have lunch at Ha Tien At 12.45 pm: Visit Tam Bao Pagoda, Mac Cuu Tomb – The person who enlightened last lands of Vietnam, Mui Nai Beach, explore the landscape on Vong Nguyet Mountain With the only system that slide up the mountain in the Ba Chua Xu Temple Western Province At 18.00 pm: Check in, have dinner and visit freely Day HA TIEN – PHU QUOC ISLAND Have breakfast, lunch, dinner At 6.00 am: Have breakfast, check out At 7.00 am: Go to train station and depart to Phu Quoc At 10.30 am: Arrive in Phu Quoc, swimming At 12.00 pm: Enjoy delicious meal in restaurant 13.30 pm: Come to Hung Long Pagoda, admire the landscape of Tranh Stream And then continue to Ham Ninh Fishing Village with so much interesting seafood At 18.00 pm: Have dinner in restaurant After that visit independently Day Phu Quoc Island Have breakfast, lunch, dinner PHU QUOC – LANDSCAPES Supervisor: Vu Thi Viet Huong (M.A) 14 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  At 6.30 am: After the breakfast, tour start to Nam Dao, you see Cay Dua Prison (Phu Quoc Prison) And continue to An Thoi Island, go through Tien Wells, Ong Doi Nose, pineapple, scented islands then fishing with fishermen Especially, you take a meal at the fisherman’s boat, later return Bai Sao Port and can swim here At 15.00 pm: Come back Duong Dong, enjoy the pearl farm - one of the featured products in the island Day PHU QUOC – CAN THO At 6.30 am: Have breakfast, check out and depart to Rach Phu Quoc Prison Have breakfast, lunch, dinner Gia Arrive here, go to visit Nguyen Trung Truc Temple after that have lunch in restaurant At 13.00 pm: Begin coming to Can Tho View the lovely scenery of rice fields, with laden fruit orchards – one of characteristics of the Southwest At 18.00 pm: Check in At 18.45 pm: Enjoy the dinner in Du Thuyen Can Tho Restaurant and sightseeing the beauty of Can Tho Bridge at night, listen Ca Tai Tu, songs characterized South Especially, you can communicate with the other tourism group And visit freely at night Day CAN THO – MY THO – SAI GON - VINH Supervisor: Vu Thi Viet Huong (M.A) 15 Fruit orchards Have breakfast, lunch Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  At 5.00 am: Get up early, come to Ninh Kieu Wharf to go to Cai Rang floating market – one of floating markets in Mekong Delta After that come back to hotel to have breakfast, check out and start to My Tho At 8.00 am: In My Tho, take a boat trip on the river to see four isle Long, Lan, Qui, Phung To Thoi Son, walk along village roads, watch fruit orchards with many kinds Back to largest boat, the boat continued downstream to visit BenTre coconut candy, coated bakeries At 11.30 am: Taste special food of western for lunch, then continue to Phung isle to visit Dao Dua relic, crocodile Cai Rang Floating Market farming, fishing crocodile At 13.00 pm: Return My Tho train station come back Ho Chi Minh City At 15.00 pm: Arrive in Ho Chi Minh City, car take you to Tan Son Nhat Airport, take off at 16.15 pm to Vinh City At 18h30: Land Vinh, Thao Dan Car welcome, take the delegation to the initial point and break up tourists End trip, see you on the tour later End of the tour! Seeing you again Package prize for tour over 40 people 4.850.000.VND/ PERSON Ä INCLUDING: - The car has air- conditioner- new branch, has karaoke, micro - Having meals per day in super restaurants, and staying in or star hotels, central of the city, (2 or people/ room) - At Cao Lanh City: The stars hotel and have buffet Supervisor: Vu Thi Viet Huong (M.A) 16 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  - At Ha Tien Town and Phu Quoc: The stars hotel and have breakfast as menu - In Can Tho: The stars hotel and have buffet - Super train: Rach Gia City – Phu Quoc – Ha Tien - Meals acoring to the program: (200.000vnd/ person/ day) -Travel ticket at sites - Tour guide serves the whole trip - Fishing boat in Phu Quoc - Travel trip in Can Tho -Mineral Warter all day -Travel insurance (20.000.000vnd/ per/ an accident) - Air ticket Vinh – Western-Mekong River – Vinh (Vietjest) - Thao Dan travel hat, cold towels, water - Gift Ä EXCLUDING: - Eating outsie the trip - The cost of personal entertainments - Slide up the mountaint in Mui Nai - Roundtrip air ticket: Vinh – Sai Gon – Vinh Ä NOTE: - The Children are under years old: counting 20 percent of adult ticket - The Chrldren are under years old: free except arises - The Children are from to years old: counting ticket a half of adult, eat as adult, stay with their parents) - The childrent are 10 years old and older: counting like adult - A couple is only allowed to take one child, if more than, counting a half of adult Supervisor: Vu Thi Viet Huong (M.A) 17 Student: Tran Thi Thuy Ha_51B3 Internship Report Foreign Languages Department  TABLE OF CONTENT ACKNOWLEDGEMENT INTRODUCTION .2 CHAPTER I: INTRODUCTION AND OVERVIEW OF THE ORGANIZATION’S COMPANY 1.1 Name and address of the Company 1.2 Mission and function of the company: 1.3 The structure of the company: 1.4 Sumary of the duties and the responsibilities performed by the intern of the company .5 CHAPTER II: PRACTICAL EXPERIENCES .6 2.1 What I have done 2.2 New skills acquired and skills improved 2.3 Management techniques observed 2.4 Classroom skills employed 2.5 Problem encountered 2.6 Lesson learned 10 CHAPTER III: RECOMMENDATIONS .11 CHAPTER IV: CONCLUSION .12 APPENDIX 13 Supervisor: Vu Thi Viet Huong (M.A) 18 Student: Tran Thi Thuy Ha_51B3 ... tour  Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong: Day 1: Thanh Chuong – Tran Temple - At 5.30 am: The guide picked up at Thanh Chuong - At 6.00 am: Had buffe at Muong Thanh Hotel... Department  + Mr Nguyen Hai Ngoc + Ms Tran Thi Thuy Ha -Marketing department: Mr Le Van Anh and Ms Dang Thanh Quynh -Account department: Ms Nguyen Thi Chung 1.4 Sumary of the duties and the responsibilities... visitors I joined some tours such as Vinh – Quang Binh – Quang Tri – Vinh, Thanh Chuong – Tran Temple – Hung Temple – Thanh Chuong  Vinh – Quang Binh – Quang Tri – Vinh: Day 1: Vinh – Quang Binh