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Lecture Organizational behavior – Chapter 11: Communicating with purpose. The contents of this chapter include all of the following: Identify your message, encode and transmit your message, receive and decode the message, ensure the receiver has understood the message.
11 Communicating With Purpose Neubert & Dyck’s Organizational Behavior Chapter Navigator Identify Your Message Encode and Transmit Your Message Receive and Decode The Message Ensure The Receiver Has Understood The Message Copyright ©2014 John Wiley & Sons, Inc Identify Y our Message Communication and Decoding Conventional and Sustainable Approaches to Communication Message Filtering Approaches to Filtering Information Communication What is Communication? What is Decoding? Conventional Approach to Communication Sustainable Approach to Communication Four Steps in Communicating Identify Y our Message What is a Message? What is Filtering? Approaches to Filtering Information Conventional OB and Messages Sustainable OB and Messages Copyright ©2014 John Wiley & Sons, Inc Encode and Transmit The Message Encoding Identify and Overcome Communication Barriers Choose Communication Media and Channels Identify and Overcome Communication Barriers What is Encoding? What is Noise? Other Barriers to Communication Semantic Problems Choose Communication Media and Channels What is Medium? What is Media Richness? Richness of Communication Media What is Channel, Grapevine and Deliberate Dialogue? Media and Channels: Conventional and Sustainable Copyright ©2014 John Wiley & Sons, Inc Receive and Decode The Message Encoding versus Decoding Hallmarks of Active and Poor Listening Collective Decoding Challenges of Decoding Copyright ©2014 John Wiley & Sons, Inc Ensure The Receiver Has Understood the Message Feedback Constructive Criticism Feedforward Communication Receiver Understanding the Message: Conventional and Sustainable Approaches .. .Chapter Navigator Identify Your Message Encode and Transmit Your Message Receive and Decode The Message... Conventional Approach to Communication Sustainable Approach to Communication Four Steps in? ?Communicating Identify Y our Message What is a Message? What is Filtering? Approaches to Filtering Information