Lecture Art of Leadership and Motivation - Lecture 7

After this chapter the student should have acquired the following knowledge and skills: Combine a rational approach to leadership with a concern for people and ethics, recognize your own stage of moral development and ways to accelerate your moral maturation, apply the principles of stewardship and servant leadership,…

1 Art of Leadership & Motivation HRM – 760 Lecture ­ 7 FACILITATOR Prof. Dr. Mohammad Majid Mahmood Myths and Realities  about the nature of  communication Myths and Realities  Myth #1: We communicate only when we intend to Myths and Realities  Myth #1: We communicate only when we intend to Reality: We frequently send messages we are not aware of Myths and Realities  Myth #2: We communicate as if words themselves had specific meanings Myths and Realities  Myth #2: We communicate as if words themselves had specific meanings Reality: Words not have specific meaning; meanings are in people Myths and Realities  Myth # 3: Communication is a one-way activity of TELLING people something Myths and Realities  Myth # 3: Communication is a one-way activity of TELLING people something Reality: Communicating is a two-way activity in which feedback is vital Myths and Realities  Myth # 4: You can give others too much information 10 Listening Skills HEARING & LISTENING Hearing: Hearing occurs when your ears pick up sound waves being transmitted by a speaker  Hearing is an INACTIVE, INVOLUNTARY process  Listening:    Listening involves recognizing, understanding  and accurately interpreting messages received   Listening is an ACTIVE, VOLUNTARY process  which requires ENERGY 20 HOW TO LISTEN? God Godhas has given givenpeople peopletwo twoears ears but but only onlyone onetongue, tongue, which whichis isaa gentle gentleguide guidethat that they theyshould should listen listenmore morethan than they theytalk talk Decision Decisionmakers makerswho whodo donot not listen listen have have less less information information for formaking making sound sound decisions decisions 21 Listening Guides at the Workplace Stop talking You cannot listen if you are talking Think before you speak Show the talker that you want to listen Remove distractions Be patient Hold your temper Go easy with arguments and criticisms Keep an open mind Postpone judgment Be alert and in the present Ask questions to show interest 22 Presentations People judge your presentation based on how you present 24 CHARACTERISTICS OF SPEECH Pitch (how high or low the voice is)  Tempo (rate of speaking)  Rhythm (timing and emphasis on words)  Articulation (how clearly words are pronounced)  25 TYPES OF PRESENTATIONS Present project proposals or updates Deliver oral briefings and advice Inform colleagues of workplace procedures Provide one-to-one or group instructions Online presentations Report on team meetings Promote your organisation’s products & services 26 TIPS FOR SUCCESSFUL PRESENTATIONS Relax before presentation Know your material Visualize yourself giving your speech Know the room Know the audience Realize that people want you to succeed Don't apologize Concentrate on the message - not the medium  Practice builds confidence         27 EFFECTIVE COMMUNICATION DOs and DON'Ts  DO be direct, courteous and calm  DON'T be rude and pushy  DO acknowledge that what works for you may not work for others  DON'T make personal attacks  DO say main points first, then offer more details if necessary  DON'T expect others to follow your advice or always agree with you  DO listen for hidden feelings  DON'T suggest changes that a person can not easily make 28 COMMUNICATION FEEDBACK We may say that communication has occurred only when the message has been understood Understanding occurs in the mind of the receiver Feedback is critical to ensure that accurate understanding of the message has occurred 29 REASONS FOR  COMMUNICATION FAILURE • • • • • • • • • Info overload Message complexity Message competition Differing status Lack of trust Inadequate structures Unethical communication Physical distraction Incorrect choice of medium 30 SKILLS OF A GOOD LEADER Speak and write clearly Listen actively Give feedback Make eye contact Avoid interrupting Respect the views of others Ask questions Use appropriate body language 31 Final thoughts Strong communication skills are crucial for efficient & effective performance Strong communication set the tone of our relationships 32 1­33 .. .Art of Leadership & Motivation HRM –? ?76 0 Lecture? ?­? ?7 FACILITATOR Prof. Dr. Mohammad Majid Mahmood Myths? ?and? ?Realities  about the nature? ?of? ? communication Myths? ?and? ?Realities  Myth... Communication is a one-way activity of TELLING people something Myths? ?and? ?Realities  Myth # 3: Communication is a one-way activity of TELLING people something Reality: Communicating is a two-way activity... information 11 Forms? ?of Communication FORMS OF COMMUNICATION Verbal Communication: The sharing of information by means of words, either spoken or written Nonverbal Communication: The sharing of information