Lecture Art of Leadership and Motivation - Lecture 23

Upon completion of this lesson, the successful participant will be able to understand: Concerned with styles and situations, framework for effectively matching the leader and the situation, task motivated (reaching a goal) or relationship motivated (developing close interpersonal relationships) leadership styles.

Art of Leadership & Motivation HRM – 760 Lecture ­ 23 FACILITATOR Prof Dr Mohammad Majid Mahmood    Driving Employee Motivation What will you need to do to achieve your 5­ 10 year`s vision?  What’s a must?   What’s useful?   What’s good, but not vital  It refers to the set of forces that cause  people to behave in certain ways  It is the inner feeling which energizes a  person to work more  The emotions or desires of a person  prompt him for doing a particular work ◦Individual forces that account for the direction,   level, and persistence of a person’s effort  expended at work  Direction ­ an individual’s choice when  presented with a number of possible alternatives  Level ­ the amount of effort a person puts forth  Persistence ­ the length of time a person sticks  with a given action WHAT MOTIVATES PEOPLE • Achievement • Responsibility • Recognition • Recognize  achievements  through  programs  that  showcase  performers • Feedback • Learning and  growth WHAT MOTIVATES PEOPLE • Achievement • Responsibility • Recognition • Feedback • Learning and  growth • Have  volunteer  programs  and  other  programs  that  enable  employees  to  showcase  their  responsibility  towards  each  other  and the society at large WHAT MOTIVATES PEOPLE • Achievement • Responsibility • Recognition • Feedback • Learning and  growth • Recognize winners through awards  like  Service  Quality  Awards,  Best  Operations  Awards,  Best  Trainer  Awards, etc WHAT MOTIVATES PEOPLE • Achievement • Responsibility • Recognition • Feedback • Learning and  growth • Follow  a  system  of  feedback  and  performance  appraisal  i.e  the  360o  system in which both the boss and  subordinate participate WHAT MOTIVATES PEOPLE • Achievement • Responsibility • Recognition • Feedback • Learning and  growth • Give  a  lot  of  importance  to  training and development and have  various training academies to cater  to various sections of employees • Analyze  training  needs  to  recognize  competency  gaps  and  impart  knowledge  through  customized training programs 10 He developed 2 theories : Theory X & Y  Theory X workers could be described as:    ­ Individuals who dislike work and avoid it    ­ Individuals who lack ambition, dislike responsibility    ­ Individual who desire security  Theory Y could be described as:    ­ Consider effort at work as just like rest or play    ­ They don’t dislike work.     ­ Individuals who seek responsibility  14 15 Maslow’s Needs Theory Self­ Actualization Esteem Social Safety Physiological 16 Mclelland’s Motivational Needs Theory ACHIEVEMENT AFFILIATION POWER 17 Specific  Difficult  Goals Goals Increase Performance Higher Performance 18 19 Pakis tan`s  Wo me n Cric ke t Te am  S uc c e s s 20 21 22 23 24 Increases Increases Effort Effort Improves Improves Focus Focus Drives Drives Creativity Creativity Aids Aids Retention Retention Because it…  Enhances Enhances Persistence Persistence 25 26 TOP 10 TIPS 1) Notice each individual 2) Say Thank-you, even a smile can make a big difference 3) Make employees feel respected and valued 4) Share your experience and knowledge 5) Be confident about people 6) Be honest and trustworthy 7) Don’t take personal credit for others success 8) Create a blame-free culture 9) Set developmental goals 10) Make work fun!! 27 FACILITATOR Prof. Dr. Mohammad Majid Mahmood  1­ 28 ... Recognition • Feedback • Learning and growth • Follow  a  system  of feedback  and performance  appraisal  i.e  the  360o  system in which both the boss and subordinate participate WHAT MOTIVATES PEOPLE... Recognition • Feedback • Learning and growth • Give  a  lot  of importance  to  training and development and have  various training academies to cater  to various sections of employees • Analyze  training ... person to work more  The emotions or desires of a person  prompt him for doing a particular work ◦Individual forces that account for the direction,   level, and persistence of a person’s effort  expended at work