After this chapter the student should have acquired the following knowledge and skills: Combine a rational approach to leadership with a concern for people and ethics, recognize your own stage of moral development and ways to accelerate your moral maturation, apply the principles of stewardship and servant leadership,…
1 Art of Leadership & Motivation HRM – 760 Lecture 7 FACILITATOR Prof. Dr. Mohammad Majid Mahmood Myths and Realities about the nature of communication Myths and Realities Myth #1: We communicate only when we intend to Myths and Realities Myth #1: We communicate only when we intend to Reality: We frequently send messages we are not aware of Myths and Realities Myth #2: We communicate as if words themselves had specific meanings Myths and Realities Myth #2: We communicate as if words themselves had specific meanings Reality: Words not have specific meaning; meanings are in people Myths and Realities Myth # 3: Communication is a one-way activity of TELLING people something Myths and Realities Myth # 3: Communication is a one-way activity of TELLING people something Reality: Communicating is a two-way activity in which feedback is vital Myths and Realities Myth # 4: You can give others too much information 10 Listening Skills HEARING & LISTENING Hearing: Hearing occurs when your ears pick up sound waves being transmitted by a speaker Hearing is an INACTIVE, INVOLUNTARY process Listening: Listening involves recognizing, understanding and accurately interpreting messages received Listening is an ACTIVE, VOLUNTARY process which requires ENERGY 20 HOW TO LISTEN? God God has has given givenpeople people two two ears ears but butonly onlyone one tongue, tongue,which whichis isaa gentle gentleguide guidethat thatthey theyshould should listen listen more more than than they theytalk talk Decision Decisionmakers makerswho who do not notlisten listenhave haveless less information information for formaking makingsound sound decisions decisions 21 Listening Guides at the Workplace Stop talking You cannot listen if you are talking Think before you speak Show the talker that you want to listen Remove distractions Be patient Hold your temper Go easy with arguments and criticisms Keep an open mind Postpone judgment Be alert and in the present Ask questions to show interest 22 Presentations People judge your presentation based on how you present 24 CHARACTERISTICS OF SPEECH Pitch (how high or low the voice is) Tempo (rate of speaking) Rhythm (timing and emphasis on words) Articulation (how clearly words are pronounced) 25 TYPES OF PRESENTATIONS Present project proposals or updates Deliver oral briefings and advice Inform colleagues of workplace procedures Provide one-to-one or group instructions Online presentations Report on team meetings Promote your organisation’s products & services 26 TIPS FOR SUCCESSFUL PRESENTATIONS Relax before presentation Know your material Visualize yourself giving your speech Know the room Know the audience Realize that people want you to succeed Don't apologize Concentrate on the message - not the medium Practice builds confidence 27 EFFECTIVE COMMUNICATION DOs and DON'Ts DO be direct, courteous and calm DON'T be rude and pushy DO acknowledge that what works for you may not work for others DON'T make personal attacks DO say main points first, then offer more details if necessary DON'T expect others to follow your advice or always agree with you DO listen for hidden feelings DON'T suggest changes that a person can not easily make 28 COMMUNICATION FEEDBACK We may say that communication has occurred only when the message has been understood Understanding occurs in the mind of the receiver Feedback is critical to ensure that accurate understanding of the message has occurred 29 REASONS FOR COMMUNICATION FAILURE • • • • • • • • • Info overload Message complexity Message competition Differing status Lack of trust Inadequate structures Unethical communication Physical distraction Incorrect choice of medium 30 SKILLS OF A GOOD LEADER Speak and write clearly Listen actively Give feedback Make eye contact Avoid interrupting Respect the views of others Ask questions Use appropriate body language 31 Final thoughts Strong communication skills are crucial for efficient & effective performance Strong communication set the tone of our relationships 32 133 .. .Art of Leadership & Motivation HRM –? ?76 0 Lecture? ?? ?7 FACILITATOR Prof. Dr. Mohammad Majid Mahmood Myths? ?and? ?Realities about the nature? ?of? ? communication Myths? ?and? ?Realities Myth... Communication is a one-way activity of TELLING people something Myths? ?and? ?Realities Myth # 3: Communication is a one-way activity of TELLING people something Reality: Communicating is a two-way activity... information 11 Forms? ?of Communication FORMS OF COMMUNICATION Verbal Communication: The sharing of information by means of words, either spoken or written Nonverbal Communication: The sharing of information