HỌC VIỆN HÀNG KHÔNG VIỆT NAM KHOA VẬN TẢI HÀNG KHƠNG BÀI TIỂU LUẬN GIỮA KÌ Mơn: QUẢN LÝ KHAI THÁC CẢNG HÀNG KHÔNG-SÂN BAY Đề tài: AIRPORT OPERATION MANAGER Giáo viên hướng dẫn ThS Phan Thị Như Quỳnh TP Hồ Chí Minh – NGÀY THÁNG NĂM 2020 i MỤC LỤC Thông tin tuyển dụng 1: Thông tin tuyển dụng 2: Thông tin tuyển dụng 3: Thông tin tuyển dụng 4: 12 Thông tin tuyển dụng 5: 16 Thông tin tuyển dụng 6: 17 Phụ lục 20 Tài liệu tham khảo 21 ii Thông tin tuyển dụng 1: JOB DESCRIPTION Airport Operations & Facilities Manager Date Prepared: October, 2017 SUMMARY: Under limited supervision, the Airport Operations & Facilities Manager is responsible for day-to-day management of all airport operational functions including: security, airport facilities, grounds, and building maintenance; environmental compliance and general aviation programs The Airport Operations & Facilities Manager will serve as primary liaison with the Federal Airport Administration (FAA) for the purpose of ensuring FAR Part 139 compliance; performs related duties, as required ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required The job description does not constitute an employment agreement and is subject to change at any time by the employer Essential duties and responsibilities may include but are not limited to the following: Ensure operational compliance with applicable federal, state, and local laws, rules, regulations, and ordinances Plan, organize, coordinate, direct, train, and mentor subordinate staff in the daily operations of the Airport Manage the airport facilities, grounds, buildings, and infrastructure Manage the airport environmental compliance programs, which include storm water, air quality, and those that are lease directed Manage the commercial drivers and employee safety programs, including the Illness and Injury Prevention Program Serve as the Airport Security Coordinator, as defined by the Transportation Security Administration (TSA) Assist in the preparation and monitoring of annual operating budgets Read and interpret construction plans, maps, specifications, and technical manuals Review invoices, project bids, vendor quotes, and approve expenditures Draft project cost estimates and bid documents Manage various projects, including those performed by vendors and contractors Draft, edit, and review grant applications Compile information and write reports for various governmental entities Inspect airport facilities, grounds, buildings, construction sites, and tenant leasehold areas Ensure lease and safety compliance Respond to a wide variety of requests for service, tenant complaints, and emergencies Coordinate Airport activities with the general public, contractors, tenants, regulatory agencies, consultants, other governmental entities, and others Represent the City and the Airport at various public meetings and events Provide staff with technical and strategic direction Assist the Airport Director in coordinating emergency and security exercises Build effective teams and provide efficient customer service Conduct performance evaluations Reward and/or disciplines employees Respond to afterhours emergencies on a 24/7 basis MINIMUM QUALIFICATIONS: Education, Training and Experience Guidelines: Bachelor’s degree in Airport Management or Business Administration or a closely-related field AND five years professional airport operations experience INCLUDING three years of supervisory or management experience; OR an equivalent combination of education, training, and experience Knowledge of: City policies and procedures Principles and practices of public administration, contract and lease administration, construction and project management Effective employee supervision including training, work evaluation, and discipline Daily operations and maintenance practices of a public airport, including FAR Part 139 Airport security procedures Airfield and facility maintenance procedures Airport access control system Airport Rules and Regulations Contract compliance management Municipal budgeting and purchasing procedures Modern office equipment including computers Airport Certification Manual and the Rules and Regulations Environmental compliance Safety practices and procedures including confined space entry requirements, lockout/tagout regulations, equipment operations, and airfield safety Skill in: Using initiative, discretion, and judgment within established procedures, guidelines, and rules Defining problems, establishing facts, and drawing valid conclusions Managing situations requiring diplomacy, fairness, firmness, and sound judgment Interpreting and applying City, state, and federal policies, laws and regulations Critical thinking, interpersonal relations, and multi-tasking Selecting, training, supervising, evaluating staff, and coordinating the work of technical personnel Performing administrative duties involving the use of independent judgment, discretion, and confidentiality Prioritizing and scheduling workload to ensure completion when faced with deadlines or emergencies Effectively resolving employee or tenant complaints Effectively managing and resolving conflict or disputes among employees Communicating effectively, both verbally and in writing Operating a personal computer and various software applications Establishing and maintaining cooperative working relationships with managers, supervisors, employees, Air Quality Management District, tenants, contractors, suppliers, equipment manufacturers, external public and private agencies/organizations and the general public Applying safe work practices LICENSE AND CERTIFICATION REQUIREMENTS: Must possess a minimum of a valid California Class “C” driver’s license upon hire and maintain throughout the length of employment with the City of Victorvil Successful completion of an FAA-endorsed Basic Airport Safety & Operations Specialist School or Pavement Management Course Must maintain airport security clearance and driving privileges PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in both an office and field environment in close proximity to other workers Duties outdoors require exposure to a variety of environmental conditions such as wide temperature variations, noise, vibrations, fumes, smoke, grease, machinery, and its moving parts, odors, and dust Incumbent have the mobility to visit various job sites on an occasional basis, and perform physically demanding tasks which require the ability to stand, walk, bend, stoop, climb, lift moderately heavy objects, and climb ladders at various heights Incumbent must be able to see within the normal distance and in color with or without correction and have the ability to read printed material Incumbent must be physically able to perform strenuous work and in sufficient physical condition to safely perform the duties of the position Must be able to lift up to 50 pounds Incumbent will be required to respond to emergencies after regular working hours and on weekends Incumbent must have the stamina to work long hours and attend night meetings after regular working hours Thông tin tuyển dụng 2: Airport Operations Manager Job Class 0202 Department/Division: Reports To: Provides Direction To: Airport/Maintenance, Operations, and Security Divisions Airport Director Airport Maintenance Supervisor, Exemption Status: Environmental Compliance Officer, Airport Patrol Supervisor, and Accounting Assistant Exempt GENERAL PURPOSE: Under administrative direction, manages and coordinates the operations, and security of the City’s airport; ensures that Airport operating practices comply with a range of State and federal safety laws, operating regulations, and environmental requirements; coordinates airport construction projects and manages staff; and performs related duties as assigned DISTINGUISHING CHARACTERISTICS: The Airport Operations Manager is a managerial level airport administration position requiring professional knowledge and supervisory accountabilities This position requires a thorough knowledge of hub carrier airport laws and is distinguished from supervisory staff by its understanding of operational standards, and safety and security regulations Work is performed in accordance with policies established by the Airport Director The Airport Operations Manager class is distinguished from the Airport Operations Supervisor, and the Airport Patrol Supervisor by its broader accountability for interdivisional operations, projects, and compliance monitoring, and greater scope of supervision and policy-making authority ESSENTIAL DUTIES AND RESPONSIBILITIES: The duties listed below are intended only to illustrate the various types of work that may be performed The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class Provide exemplary customer service to all individuals by demonstrating a willingness to be attentive, understanding, responsive, fair, courteous and respectful, and to actively participate in maintaining a positive customer service environment Manages the day-to-day airport operations, and security functions Ensures compliance with Federal Aviation Administration (FAA) and Federal Aviation Regulations (FAR) Part 139 Certification requirements; maintains and updates the Airport Certification Manual Ensures compliance of Airport Security Program with Transportation Security Administration (TSA) Regulations Part 1542 security regulations; manages daily security operations Manage Airport Credentialing/Airport ID functions in Compliance with federal requirements and the Airport’s Security Program Coordinates Airport construction projects with staff, FAA Tower personnel, TSA, and other governmental planning and regulatory agencies Selects, trains, and evaluates Airport operations and security staff Develops, reviews, and administers division budgets for operations, and security; assists with the preparation of the Capital Improvement Program budget Manages the Airport’s Noise Abatement Program, including handling of supervising complaint responses, and the activities of the Noise Abatement Committee Develops and directs the FAA-required Airport emergency response plans and oversees staff training; plans and conducts ongoing safety and job training Acts as liaison for FAA required Aircraft Rescue and Firefighting services provided by the Santa Barbara Fire Department, and any TSA required law enforcement services Ensures compliance with environmental regulations including storm water, hazardous materials, and wetlands preservation; maintains and updates Environmental Compliance Manual Recommends and helps develop general policies for Airport operations, maintenance, and security activities Develops and administers Commercial Ground Transportation Programs, including fees and operating procedures May act in the absence of Airport Director QUALIFICATIONS GUIDELINES: Knowledge: Federal and state laws and regulations governing the operations of a municipal airport such as Federal Aviation Administration regulations, Transportation Security Administration Regulations Occupational Safety and Health Administration (OSHA) regulations; Americans with Disabilities Act (ADA) requirements; state and federal procurement processes; State Water Quality Board storm water rules and regulations Airport safety and security programs and guidelines; Contingency and Emergency Procedures; emergency planning and response Airport Certification Manual requirements; General Airfield and Building Maintenance Practices; Environmental regulations and review process; Wildlife Control Principles and techniques Principles, methods and practices pertaining to the operation of a FAA Certified Part 139 municipal airport Methods, practices, equipment and materials used in the maintenance and operation of a municipal airport Project administration and program administration Principles and practices of budget preparation and administration Principles of employee supervision, selection, training, work evaluation and discipline Skills: Operate personal computer hardware and utilize word processing, spreadsheet, and related software programs; operate a calculator Utilize two-way radio and aviation radio Operate a motor vehicle Ability to: Plan, organize, and implement division goals, projects, policies, and practices Analyze and solve problems; interpret contracts and requirements Interpret, analyze, apply and implement complex laws, regulations, manuals, and other materials Communicate clearly and concisely and create effective oral and written presentations Prepare clear, concise, and complete reports and correspondence Prepare, monitor and administer division budgets Establish and maintain cooperative working relationships with the City staff, contractors, consultants, government officials, tenants, the public and citizen groups encountered in the course of the work Plan, oversee, coordinate, and evaluate the work of supervisory and support staff Exercise independent judgment and initiative within established guidelines Work independently Education/Training/Experience: A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from a college or university with a Bachelor’s degree in airport management, public administration, business administration or related field and five years of managerial experience in the operation of a small hub Air Carrier municipal airport Licenses, Certificates; Special Requirements: A valid Class C California driver's license and the ability to maintain insurability under the City's Vehicle Insurance Policy Ability to work extended hours or be on-call to respond to Airport emergencies or special events Certification as an Airport Security Coordinator Possession of a Pilot’s License and operational understanding of aircraft are desirable Aviation professional certification such as C.M or A.A.E are desirable PHYSICAL AND MENTAL DEMANDS: The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Thông tin tuyển dụng 3: Job Title Band Zone Airport Operations Manager FLSA Status Exempt MGR Probationary Period 12 Months Job Code 15091 Class Specification – Airport Operations Manager Summary Statement: The purpose of this position is to manage the airport operations department consisting of Operations Agents, Badging and Security, and Communications in order to ensure compliance of all federal aviation and transportation security regulations This is accomplished in part by acting as the primary Airport Security Coordinator (ASC) and incident commander; training staff and users of the airport on regulatory requirements and procedures of the airport operations department; finding and correcting discrepancies; and planning, developing, and implementing emergency procedures Other duties include: managing work needed on the airfield, air service ramp and public areas of the airport (including, but not limited to: painting, asphalt repair, rubber removal, mowing, etc.), employee parking regulation, and the access control program to ensure TSA compliance; coordinating tenant, FAA, and military operation issues on behalf of the airport; and acting as the manager on call Also manages and supervises the snow removal process at the airport including team schedules and call outs Essential Functions Time % 40% 20% Note: Regular and predictable attendance is an essential function in the performance of this job Note: Time spent on each essential function will vary based on operational needs and is only intended to be an approximation over the course of a full year Train and implement regulatory compliance by educating employees on FAA and TSA requirements; assign duties and responsibilities to staff; evaluate processes within the department; develop and present procedural requirements to staff, tenants, FAA, and TSA; monitor, evaluate, implement, and investigate the safe and efficient use of a public use airport Manages staff and policies by supervising administrative, operations, and communications center staff; hires, trains, and administers performance goals and objectives for all staff; counsels and administers disciplinary action up to termination; 20% and monitors payroll and other personnel policies for compliance and consistency with other departments Train and implement emergency plan by overseeing the development of training documents; reviews and analyzes emergency plans; presents and coordinates plans with mutual aid agencies; prepares documents, verbally communicates, and presents to internal personnel and external agencies; coordinates responsibilities of multiple agencies; directs, organizes, schedules, evaluates, and corrects performance of personnel 10% 5% 5% Manages budgets and policies by developing operations budgets; calculates and forecasts future needs for the department; presents the budget to higher level officials and staff; review and educates staff on airport and city policies; reviews time reports against budgets and actuals; and acts as project manager for contracted and staff projects as well as procurements Manage and oversee ground transportation permits by enforcing ground transportation regulations; coordinate and communicate with ground transportation companies; and settle disputes between ground transportation companies within the airport Provide customer service by monitoring passenger activity in the terminal and at checkpoints; meet with TSA when wait time due to length on lines affects good customer service; monitor delays, cancellation, arrivals, and departures; and attend meeting with airlines to discuss improvements to customer service Competencies Required: Human Collaboration Skills: Interactions have significant impact and may involve recommendations regarding potential policy development and implementation Position evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction Reading: Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents Ordinarily, such education is obtained at the college level or above However, it may be obtained from experience and self-study Math: Intermediate - Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement Ordinarily, such education is obtained in high school up to college However, it may be obtained from experience and self-study Writing: Advanced - Ability to write editorials, journals, speeches, manuals, or critiques Ordinarily, such education is obtained at the college level or above However, it may be obtained from experience and self-study Technical Skills Required: Advanced Skills and Knowledge: Work requires advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs and/or processes organizationwide Independent judgment and decision-making abilities are necessary to apply technical skills effectively Relevant Background and Formal Education: Demonstrated skills, competencies, and knowledge required for this job are most often acquired through the following practical experience and level of academic education and training as suggested below Education: Bachelor’s degree from an accredited college or university with major coursework in aviation management, professional aeronautics, public administration, business administration, or closely related field Experience: Five years of full-time responsible management experience in airport operations and maintenance Certifications and Licenses: Must possess or be able to acquire the following certifications and/or licenses Certifications required in accordance with standards established by departmental policy Supervision Exercised: Work requires managing and monitoring work performance by directing subordinate supervisors, including making final decision on hiring and disciplinary actions, evaluating program/ work objectives and effectiveness, and realigning work and staffing assignments, as needed Supervision Received: Receives Limited Direction: This job title normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary Special projects are managed with little oversight and assignments may be reviewed upon completion Performance reviewed periodically Fiscal Responsibility: This job title oversees budget preparation of a division or department budget Reviews and approves expenditures of significant budgeted funds for the department or does research and prepares recommendations for organization-wide budget expenditures Physical Demands: Exerting 20-50 lbs occasionally; 10-25 lbs frequently; or up to 10 lbs constantly Environmental Conditions Primary Work Environment Extreme Temperature Wetness and Humidity Respiratory Hazards Noise and Vibrations Physical Hazards Mechanical and/or Electrical Hazards Exposure to Communicable Diseases Frequency Office Environment Seasonally Seasonally Several Times per Month Several Times per Month Seasonally Rarely Rarely Machines, Tools, Equipment, and Work Aids: Office machines, runway friction meter, operate truck and radio system, CCTV system, computer security system, ground transportation system, weather system DTN, and phone tree system Specialized Computer Equipment and Software: Microsoft Office and database software The description above is intended to represent only the key areas of responsibilities; specific job assignments, duties, and environmental conditions will vary depending on the business need of the department and the particular assignment Thông tin tuyển dụng 4: Class Title: AIRPORT OPERATIONS MANAGER, AIRSIDE Bargaining Unit: IFPTE - Local 21 Class Code: 10243 Salary: $13,388.00 -$16,585.00 Monthly $160,656.00 - $199,020.00 Annually Job Description CLASS DEFINITION Under general direction, the incumbent is responsible for the planning, organizing and general supervision of the Airport's airside operations, inclusive of some safety and security functions in accordance with the mission, goals, and objectives of the Aviation Division The incumbent is also responsible for oversight and coordination of communications, aircraft noise and environmental issues, airport certification, and coordination of repairs and maintenance of the airside facilities and equipment The incumbent acts for the Assistant Director of Aviation in his/her absence Performs related work as assigned DISTINGUISHING CHARACTERISTICS The Airport Operations Manager, Airside is responsible for airside functions and activities and reports directly to the Assistant Director of Aviation The class differs from the lower class of Airport Operations Superintendent in that the incumbent of the lower class has narrower responsibility areas for the airside operations of the airport and receives supervision from the Airport Operations Manager, Airside Examples of Duties: Any one position may not include all the duties listed, nor the examples cover all the duties which may be performed Incumbent may perform other related duties at the equivalent level Assures compliance of all relevant federal and state aviation regulatory agency rules and regulations that pertain to safety and security (FAR Part 139 and CFR 1542) as required for an FAA commercially certificated airport Assists the Assistant Director of Aviation in developing and implementing Airport operational policies and procedures to ensure the efficient operation and optimum safety and security of all facilities Develops, directs and coordinates major programs and functions of the Airside Operations department, such as airport communications, emergency coordination, airfield management, methods and procedures, Duty Managers, noise abatement, special projects and other activities as assigned Issues appropriate notices as necessary Devises, coordinates, interprets and enforces rules and regulations concerning Airport operations and safety; assists in establishing compliance policies and procedures regarding all appropriate local, state and Federal regulations Directs the preparation and maintenance of Airside Operations directives and manuals, the Airport Emergency Plan (emergency procedures manual) and the Airport Certification Manual Manages, through subordinate staff, the noise abatement program; reviews and coordinates noise abatement policies and data collection with the Noise Abatement/Environmental Affairs Supervisor; develops approaches to noise problems Provides leadership and supervision of the Airside Operations department, including training, planning, organizing, staffing, and directing Airside operations staff; manages through subordinate staff the Airport Communications department; reviews and coordinates staff policies and procedures Responds to employee complaints and grievances; evaluates the performance of subordinate superintendents and supervisors and discusses results with employees; reviews evaluations of department staff for consistency and conformance to Port policies Oversees the inspection of runways, taxiways, and related aircraft ground operational areas for proper maintenance and safety conditions; evaluates wildlife/bird strike hazards; opens and closes runways and taxiways; ensures that the facility continually operates under certification requirements and applicable federal, state, and local regulations Oversees the gate assignment program and the enforcement of aircraft parking; ensures that it is monitored and in conformance with all applicable regulations and ordinances; initiates corrective action Maintains liaison with the Federal Aviation Administration, air traffic control tower and certification inspectors, airlines, airport tenants and others Prepares and recommends annual and long-term plans, programs, and budgets to the Assistant Director of Aviation exercises control over the planning, formulation and maintenance of expenditure control for the Airside Operations department budget Performs related duties as assigned Minimum Qualifications: EDUCATION AND EXPERIENCE This position requires education and experience reflecting possession of the knowledge, skills, and abilities A typical combination would include graduation from an accredited college or university with a bachelor's degree in aviation, safety engineering or a related field PLUS at least five years of responsible administrative or supervisory experience, including at least two years at a medium or large hub airport in airport or airline management and/or operations To perform the typical task and duties of the position successfully, the knowledge, skills and/or abilities listed below are required KNOWLEDGE, SKILLS AND ABILITIES To perform the typical task and duties of the position successfully, the knowledge, skills and/or abilities listed below are required Knowledge of: Airport conditions necessary to conduct airfield safety inspections and to identify and report status Aviation and airport industry standards, policies, practices, and rules Federal Aviation Administration regulations, advisory circulars and certification manuals such as FAR Part 139 and CFR 1542 Principles and practices of management and supervision Budget development and administration Ability to: Plan, assign and monitor work, conduct formal performance evaluations and administer needed discipline Organize and direct the work of multiple staff in a complex operating environment Collaborate with other Airport departments or common goals Manage and motivate employees from diverse professional backgrounds, educational levels, specialization and affiliation Interact with agencies such as the Federal Aviation Administration, Federal Bureau of Investigation, Oakland Police Department, Oakland Fire Department, Alameda County Sheriff’s Department, etc Manage multi-agency, multifunctional teams, manage complex projects Make effective decisions regarding Airside Operations during intense or emergency related situations Listen and communicate effectively Develop a variety of aviation-related policies, procedures and to establish protocols for same Exercise tact, self restraint, judgment, and strategy in dealing with a variety of people, including appointed and elected public officials and other Port management Identify, research and resolve a wide range of work related problems such as employee second level grievances and tenant and public complaints Speak before large and small groups within the Port and in the community, to instruct subordinates in the performance of their duties, and to use a two-way radio effectively Write grammatically correct reports, memoranda, directives, and letters to inform tenants, staff and others of airside policies and procedures Understand and implement appropriate Federal Aviation Administration regulations and advisor circulars as they apply to FAR Part 139 and 107.CFR 1542 Organize time, personnel and equipment to achieve objectives such as safety and security measures Additional Requirements: May be required to possess a California Class C Driver's License at the time of and for the duration of appointment This Airport specific classification requires each incumbent to complete and pass a Transportation Security Administration/Federal Aviation Administration (TSA/FAA) 10-year employment history verification, which will include fingerprinting and a Criminal History Records Check (CHRC) prior to being considered for this position This status must be maintained for the duration of employment at the airport Must be available to call back in the event of an emergency and must be willing to work irregular hours Class History: Classification Created May 15, 1990 (Port Ordinance 2973) Benefits The Port of Oakland's benefit program ranks among the best in the region for public jurisdictions and is designed to reward performance and promote a balanced lifestyle, both at the workplace and away from the workplace, for its employees and their families The Port is committed to the health and well-being of its employees and has been recognized as a FIT-Friendly Employer by the American Heart Association The Port is part of the California Public Employees Retirement System (CalPERS) CalPERS is a defined pension provided to regular full-time employees that work for the Port The CalPERS defined pension is based on predetermined formula that factors in an employee's earnings history, tenure of service and age The retirement formula for new hires is 2% at 62 years of age or 2.5% at 55 for with other CalPERS service and/or reciprocity The Port offers retiree medical benefits for employees and dependents after 10 years of CalPERS service (including years at the Port) The Port pays 100% of the premium cost for employees and dependent health insurance coverage not to exceed the Kaiser-HMO Family Plan; cash in lieu of medical benefit is also available The Port pays 100% of the premium cost for dental and vision coverage The Port pays 100% of the premium cost for Long Term Disability (LTD) coverage and reimburses employees for the State Disability Insurance The Port pays 100% of the premium cost for life insurance at one-time annual salary with certain limits The Port offers a Deferred Compensation Plan allowing employees to save and invest money for retirement with tax benefits From to weeks of vacation depending on years of employment at the Port 10 days of management leave for employees exempt from the Fair Labor Standards Act (FLSA) paid Floating Holiday per year 12 days of sick leave per year after three months of employment which includes days of personal leave 12 paid holidays as well as the second half of the shift on December 24 and December 31 Thông tin tuyển dụng 5: Airport Operations Manager Gerald R Ford International Airport Authority - Grand Rapids, MI 11 days agoFull-time Estimated: $43,000 - $57,000 a year Skills Federal Aviation Regulations Overview The Airport Operations Manager at the Gerald R Ford International Airport Authority provides management of airfield operations at the Gerald R Ford International Airport (GFIA) This leadership position is an essential role for the GFIA as the individual provides and implements policies and procedures to ensure the airport operates in compliance with all applicable rules, regulations, and requirements The role also provides supervision and management for Airport Operations Officers and the Airport Communications (Dispatch) Specialists The Airport Operations Manager reports to the Director of Public Safety and Operations at the GFIA Primary Duties Administers policies and procedures for; hires; provides training, schedules and work direction for; evaluates the performance of Airport Operations and Airport Communications Maintains, modifies and updates the Airport Certification Manual Develops policies and procedures to ensure the safe and efficient operation of the airport in compliance with Part 139 of the Federal Aviation Regulations (FAR) Oversees the airport’s self-inspection program, ensuring that any and all unsafe or non-compliant conditions are promptly reported and corrected Facilitates initial and recurrent training of Department and tenant employees in compliance with Part 139 Develops plans and procedures for emergencies, including, but not limited to, aircraft incidents and accidents, structural fires, natural disasters, bomb threats, evacuations and severe weather Closes or restricts use of airfield operating areas to ensure the safety of aeronautical users Coordinates the development and implementation of safety plans and procedures with airport tenants, the Federal Aviation Administration (FAA), the Transportation Security Administration (TSA), and state and local public safety and emergency response agencies in order to ensure compliance with FAR Part 139 Ensures that Notices to Airmen (NOTAMs), reporting any and all conditions that impact the safe operation of aircraft are promptly communicated to the FAA, air carriers and other airport users Serves as on-site manager in the absence of higher levels of airport management and provides on-site responses to emergencies during normal working hours as well as evenings, weekends and holidays Knowledge & Skills Thorough working knowledge of FAR Parts 77 and 139, Transportation Security Regulation (TSR) Parts 1540 and 1542, and all other federal, state and local rules, regulations, standards and requirements governing air traffic, commercial and general aviation, airport safety and security, airport and movement area operating and maintenance standards, and other relevant matters Thorough working knowledge of the practices and principles of airport administration, operations, security and airfield maintenance Thơng tin tuyển dụng 6: United States © 2020 SH Inc | Privacy | Terms | Privacy Center| Do Not Sell My Personal Information Airport Operations Manager Location: Bangalore(Bengaluru), India Department: Airports Job Level: B Reports to: Regional Head of Airports – SAMEA The main responsibilities of an Airport Operations Manager are: To lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst complying with the established safety, security and quality standards To deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance To inspire our people and suppliers to embrace change and excel in everything they including to take every opportunity to benefit from technological advancement and representing the Company’s best interests within the local community Key Responsibilities: Safety First, Quality Always Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards Achieve absolute operational integrity, with zero safety defects and security infringements Advocate a “Just Culture” and develop proactive partnerships with stakeholders in root cause investigations and analysis Partner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents Act as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD) Operational Excellence Lead the local team to achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experience Proactively explore ways to excel above published standards, airport policies and procedures Deploy resources productively to maximise efficiency Celebrate and promote ‘Best Practise’ Oversee and play an integral role to ensure airport operational continuity Commitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant manner Undertake any other reasonable task as required Outstanding Product and Services Inspire the local team to live the ‘Service Straight From The Heart’ principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact Actively seek opportunities to apply new technologies in the customer experience flow Drive airport lounge experience to the highest level with a customer centric approach Confer recognition on, and earn the loyalty and emotional attachment of, our highest-value customers (front-end and elite Marco Polo members) Crisis Management Capability and Preparedness Support the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annum Implement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational plan Ensure our customers are cared for, informed and given choice where possible through the use of disruption management tools People Development and Performance Management Lead, support and encourage own team to achieve success Build a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork Actively participate in recruitment and selection activities for the airport team Supervise and mentor direct reports, encouraging effective collaboration Develop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriate Maintain active and ongoing dialogue in relation to employee goals and performance Actively engage with employees to enhance communication and their understanding of department goals Demonstrate leadership and lead by example in accordance with Cathay Pacific’s core values Enhance the employee experience in line with the role level and the brand promise Supplier Management Actively manage supplier performance levels as per contract and service level agreements Ensure sub-contracting as per contract and engage the relevant parties when information and changes occur Set clear direction and expectations to suppliers as per corporate requirements Conduct regular (at least monthly) performance review meetings with the suppliers Establish action plans and ensure the plan is being delivered in an efficient manner and keep track of all documentation Cost Efficiency Plan and manage station budget and airport-related costs with all key stakeholders Seek opportunities to drive down costs by making them controllable Seek revenue opportunities by maximising the utilisation of properties e.g Lounge Manage budgets and costs effectively without compromising legislation, levels of service or operational performance Represent Cathay’s interests in the airport community Actively engage and manage external airport relationships in the best interests of the Company – authorities, suppliers and service providers, oneworld partners, and other airlines Ensure competition compliance involvement in airport-related industry affairs Act as the representative in AOC or BAR to protect the interests of the airline Proactive Partnerships with Regional and Head Office Sustain effective communication with Head / Regional Office to establish mutual understanding Partner with Head / Regional Office departments on improvement initiatives and projects Champion Head / Regional Office initiatives Develop and implement local strategy in conjunction with Head / Regional Office directives and frameworks E&A Emergency and Accident and Crisis Response responsibilities as required Qualifications: Graduate in any field is a minimum Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable Application Deadline: 31 Aug 2019 Cathay Pacific is an Equal Opportunities Employer Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only Candidates not notified within eight weeks may consider their application unsuccessful All related information will be kept in our file for up to 24 months A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer PHỤ LỤC - Trình độ người quản lý vận hành sân bay: Quản lý vận hành sân bay nên có kết hợp kỹ quản lý với số kiến thức hệ thống sân bay Điều đạt người có tảng quản lý số cấp khiến làm quen với kỹ thuật máy bay Có số cấp cử nhân quản lý sân bay khiến người đủ điều kiện cho vị trí quản lý điều hành sân bay Có cấp khác kỹ thuật hàng không với kết hợp quản lý kinh doanh giúp cho người có đủ kiến thức quản trị điều hành sân bay Có kinh nghiệm lĩnh vực liên quan quản lý kinh doanh, quản lý hoạt động lợi bổ sung cho người tìm kiếm hội hồ sơ - Kỹ cần thiết để làm việc người quản lý hoạt động sân bay: Các nhà quản lý vận hành sân bay cần có kỹ quản lý sâu sắc áp dụng để trì tiêu chuẩn sách sân bay hữu ích việc thực phương pháp Kiến thức quy tắc Cục Hàng không Liên bang bắt buộc vị trí Họ nên có kiến thức quản lý tổ chức thiết bị sân bay hướng tới hài lòng khách hàng Họ nên sở hữu khả giao tiếp với khách hàng thực giao dịch kinh doanh có lợi nhuận -Trách nhiệm cơng việc Quản lý điều hành sân bay: Để đảm bảo tất phận sân bay hoạt động tốt, người quản lý vận hành sân bay phải phối hợp phận khác sân bay Họ phải phối hợp với khách hàng để thực giao dịch có lợi cho doanh nghiệp Họ chăm sóc nhân viên thiết bị, bảo trì vận hành Đơi nhà quản lý hoạt động sân bay phải tổ chức buổi đào tạo cho nhân viên làm việc sân bay để cung cấp dịch vụ khách hàng Ơng giúp thực thi sách sân bay làm việc với người thuê để đáp ứng yêu cầu luật pháp tiểu bang liên bang để đảm bảo hoạt động an toàn sân bay Ông định ngân sách mang lại lợi ích lâu dài để thực dự án nâng cấp sở sân bay Họ tiến hành kiểm tra định kỳ để đảm bảo thiết bị bảo trì tốt phương tiện cần thiết cung cấp cho hành khách Kiểm soát hàng tồn kho phần công việc họ Họ liên lạc trực tiếp với phi công người điều khiển tháp khơng lưu để đảm bảo khơng có vấn đề cơng việc họ Họ phải trì báo cáo tất hoạt động thực giao chúng cho quan chức cấp cao Trong kiểm tra kiểm toán người cao niên quan chức phủ, họ phải tương tác với họ đưa cho họ báo cáo trì ... tuyển dụng 2: Airport Operations Manager Job Class 0202 Department/Division: Reports To: Provides Direction To: Airport/ Maintenance, Operations, and Security Divisions Airport Director Airport Maintenance... accordance with policies established by the Airport Director The Airport Operations Manager class is distinguished from the Airport Operations Supervisor, and the Airport Patrol Supervisor by its broader... Department: Airports Job Level: B Reports to: Regional Head of Airports – SAMEA The main responsibilities of an Airport Operations Manager are: To lead and manage the overall airport operations