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1 INTRODUCTION Background and rationale of the study Administrative procedure reform in Thai Nguyen province has been implemented and achieved remarkable results in recent years However, administrative procedure reform in the field of investment still faced certain limitations, such as the direction was not close enough at several units; the review of administrative procedures in investment was not implemented frequently; low-efficient application of e-government, low percentage of e-document; enterprises spend a lot of time and costs in implementing their investment, especially procedures related to land, leading to the low efficiency of investment attraction in Thai Nguyen province; the "one-door" and "one-stop-shop” policies still has limitations… The 2018 Provincial Competitiveness Index (PCI) by Vietnam Chamber of Commerce and Industry and the United States Agency for International Development (USAID) reported that Thai Nguyen ranked 18th out of 63 cities and provinces, three ranks lower than 2017 Thai Nguyen was classified into group of good administrative quality with total score of 64.24 points (reduced 0.21 points compared to 2017) (VCCI, 2019) Hence, studying the current status of administrative procedure reform in investment, thereby proposes recommendations to improve administrative reform in investment in Thai Nguyen province is urgent and meet the scientific significance Based on the above arguments, the research entitled “Reforms of Administrative procedures in investment in Thai Nguyen province” was selected as my dissertation in economic management Objectives 2.1 General objectives The research is conducted with the general objectives of examining current status of administrative reform in investment in Thai Nguyen province and proposes recommendations to boost the administrative reform, improve investment climate, enhance provincial competitiveness capacity, attract more investment and contribute to socio-economic development of Thai Nguyen province 2.2 Specific objectives - To systematize theoretical framework and clarify practical experiences on administrative procedure reform in investment; - To analyze and evaluate the results of administrative procedure reform in investment in Thai Nguyen province, analyze enterprises’ evaluation on administrative reform in investment, thereby identify factors affecting reforming administrative procedures in investment in Thai Nguyen province; - To analyze factors affecting investors’ satisfaction in implementing administrative procedures in investment in Thai Nguyen province; - To propose recommendations to reform administrative procedures in investment in Thai Nguyen province from now on to 2025 Research questions (1) What is major content of the theory and practice of investment administrative reform? (2) What is the current situation of administrative procedure reform in investment in Thai Nguyen province? (3) What are the major factors affecting the administrative procedure reform in investment in Thai Nguyen province? (4) What are the necessary recommendations to reform administrative procedures in investment in Thai Nguyen province in coming time? Subject and scope of the study 4.1 Subject of the study The dissertation focuses on studying theoretical basis and practical issues on administrative procedure reform in investment in Thai Nguyen province 4.2 Scope of the dissertation - Scope: studying administrative procedure reform in investment taking place in Thai Nguyen province - Time scope: + For secondary data: The data was collected during the period 2014-2018 + For primary data: data was collected in 2019 by conducting surveys respondents related to administrative reform in investment in Thai Nguyen province - Content scope: The dissertation focused on studying theoretical background, practical experiences and the status of administrative procedure reform in Thai Nguyen province Investment activities include both foreign and domestic investment implemented in Thai Nguyen, from carrying out investment procedures to doing business of enterprises Contributions and significance of the dissertation 5.1 Contributions The dissertation has systematized the theoretical background of administrative procedure reform in investment, namely: clarifying the definition, major contents, and factor affecting administrative procedure reform in investment The dissertation has summarized and classified Vietnamese administrative regulations in investment into two criteria: projects and post-investment activities The dissertation has summarized all procedures related to investment based on the settlement authority of provincial People’s Committee, and generalized into a multi-step investment procedure with related participants Analyzing and clarifying the current status of administrative procedure reform in investment in Thai Nguyen province from different aspects, including: reviewing and simplifying administrative procedures; publicizing and announcing administrative procedures; receiving and processing information, recommendations on administrative procedures; inspecting and supervising administrative procedures In addition, the dissertation has evaluated the satisfaction of enterprises and pointed out factors affecting their satisfaction on implementing administrative procedures in investment in Thai Nguyen province Finally, the dissertation has proposed recommendations and solutions to promote administrative procedures in investment, in order to attract more investment, improve development quality and to create jobs in Thai Nguyen province in the future 5.2 Significance of the dissertation The dissertation has clarified and enriched the theoretical background and practice on administrative procedure reform in investment This is a useful reference for further studies on administrative procedure reform generally and administrative reform in investment particularly The dissertation has examined current issues in Thai Nguyen province particularly and in Vietnam generally: reforming administrative procedures in investment This is considered as a core issue in attracting investment capital in localities generally and in Thai Nguyen province particularly The dissertation provides a detailed report on the current situation, the leading and directing activities of administrative procedure reform in investment in recent years The report also proposes solutions to improve and promote the process of administrative reform in investment in Thai Nguyen province in the future, and to attract investment capital for the province The dissertation results will clarify the point of views and policies of the Communist Party, the State as well as Thai Nguyen province in improving the investment climate and reforming administrative procedures in investment The dissertation results also provide recommendations of investors to the leaders of Thai Nguyen province as well as departments and agencies related to the reform of administrative procedures in investment in Thai Nguyen province Analytical framework Quality of cadres and civil servants Propagation on administrative procedure reform in investment Leading role of local leaders Institutions & regulations system on administrative procedures in investment Investment facility to implement administrative reform in investment ADMINISTRATIVE PROCEDURE REFORM IN INVESTMENT - Reviewing and simplifying administrative procedures in investment; - Implementation of administrative procedure reform in investment; - Receiving, handling feedback and recommendations on administrative reform in investment; - Inspecting and supervising the implementation of administrative procedure reform Enterprises’ satisfaction on implementing administrative procedure reform in investment - Facilities - Service attitude - Feedback information - Time for administrative procedure - Procedures - Cost SOLUTIONS TO IMPROVE ADMINSTRATIVE PROCEDURE REFORM IN INVESTMENT Figure 01 Analytical framework on administrative procedure reform in investment Dissertation’s structure In addition to the introduction, conclusion and references, the dissertation is divided into five chapters as follows: Chapter 1: Literature review Chapter 2: Theoretical background and practice on administrative procedure reform in investment Chapter 3: Research methodology Chapter 4: Current situation of administrative procedure reform in investment in Thai Nguyen province Chapter 5: Solutions and recommendations to improve administrative procedure reform in investment in Thai Nguyen province Chapter LITERATURE REVIEW 1.1 International literature review In the world, previous studies mainly focused on public administrative reform, not many studies focused on administrative reform such as UNDP (2007), Gov (2012), UN DESA (1997), Wang (2010), OECD (2000), etc A study by Morisset and Neso (2002) was conducted in 32 developing countries on the status of administrative procedures in investment Their results show that there is a big difference among countries in the cost of implementing administrative procedures, of which the lowest is in South Africa, Zambia and Chile, while the highest cost is in Mozambique, Turkey and Romania Land access and land clearance is the area that takes the most time for investors The costs of implementing administrative procedures are positively related to the level of corruption Jacobs and Coolidge (2006) provide an overview of administrative procedure reform in investment in the world The study emphasizes that the costs of administrative procedures in investment in developing countries are much higher (often three times higher) than in developed countries The administrative procedures that investors and businesses often face difficulties are approval and licensing of business registration, site development and environmental permits 1.2 Domestic literature review Studies on administrative reform have been conducted since the early 1990s in the context of a joint study on administrative reform during the process of renovation in Vietnam Major studies related to this topic include the researches of Nguyen Van Tham (2002), Painter (2003), OECD (2011), Nguyen Tran Sy (2007), Pham Thi Lan Huong (2012) , Vu Quynh (2017), World Bank (2011), Ta Thi Bich Ngoc (2016) Outstanding researches are: Do Minh Tri and Bui Bang Doan (2014) evaluate the current situation and propose solutions to promote administrative reform in investment in Hung Yen province Their results show that administrative reform has made a breakthrough in many fields The operation of administrative agencies was smooth, the situation of working stagnation reduced sharply These improvements create an increasingly professional administration, contributing to improve the competitiveness in attracting investments in Hung Yen province However, in order to implement administrative reform more strongly, it is necessary to have more drastic direction from the provincial leaders, continue to maintain well the “one-stop” agencies and establish a "one-stop shop", strengthen the dialogue mechanism with enterprises… Nguyen Xuan Bang and Truong Xuan Vy (2017) examine the status of administrative reform in the field of investment in Ninh Thuan province The research reveals three main results on administrative procedure reform: Review and launch regulations to simplify administrative procedures; publicize administrative procedures in various forms and implement key solutions to renovating administrative reform 1.3 Comments By analyzing previous studies on administrative procedure reform generally and administrative procedure reform particularly, there are key characteristics that the author can use for references, select and apply in this dissertation However, the author considers that there are still unresolved issues related to administrative reform in investment, such as the number of published studies on administrative procedure reform in investment is still restricted, not yet systematically and comprehensively studied In Thai Nguyen province, there has not been any scientific research on reform of administrative procedures in investment Therefore, the dissertation focuses on the following main contents: - Clarifying the theoretical basis on administrative procedures reform in investment - Clarifying the administrative procedures reform in investment in Thai Nguyen province, focusing on the following contents: reviewing and publicizing administrative procedures in investment, handling feedbacks and recommendations in the process of implementing administrative procedures in investment, inspecting and supervising the implementation of administrative procedures in investment - Evaluating enterprises' satisfaction toward the implementation of administrative procedures in investment in Thai Nguyen province - Proposing solutions to accelerate reform of administrative procedures in Thai Nguyen province Conclusion of Chapter Chapter THEORETICAL BACKGROUND AND PRACTICE ON ADMINISTRATIVE PROCEDURE REFORM IN INVESTMENT 2.1 Theoretical background of administrative procedure 2.1.1 Definitions 2.1.2 Classification 2.1.3 Characteristics 2.2 Administrative procedure reform in investment Administrative procedure reform in investment is the measures aiming at improving one or more stages of administrative procedures in investment in order to improve the capacity, effectiveness and efficiency to serve enterprises in the initial process of investment to develop production and business 2.2.2 Characteristics of administrative procedure reform in investment Firstly, reform of administrative procedures in investment is associated with the administrative - legal competence of State administrative agencies in charge of investment Secondly, reform of administrative procedures in investment is an activity that serves management activities in the field of investment Thirdly, all subjects have equal rights in accessing and using the results of administrative procedure reform in investment Fourthly, implementation of administrative procedure reform in investment is very diverse and complex There are many agencies involved in the implementation 2.2.3 Classification of administrative procedures in investment Group 1: Procedures related to approval of enterprise establishment Group 2: Procedures related to land access, infrastructure development and access to utilities Group 3: Administrative procedures in the process of investment, including tax declaration, tax payment and social security procedures (health insurance, social insurance ), health inspection procedures, environment, fire protection, procedures for import and export, exchange rate procedures related to adjustment of investment and business fields, adjustment of investment capital, splitting, capital transfer 2.2.4 Contents of administrative procedure reform in investment - Reviewing and simplifying administrative procedures in investment - Announcing and publicizing administrative procedures in investment - Implementing administrative reform in investment - Receiving, handling feedback and recommendations on administrative procedures in investment - Inspecting and supervising the implementation of administrative procedure reform in investment 2.2.5 Factors affecting administrative procedure reform in investment - Quality of cadres and civil servants; - Propagation on administrative procedure reform in investment; - Leading role of local leaders; - Institutions & regulations system on administrative procedures in investment; - Investment facility to implement administrative reform in investment 2.3 Practical basis on administrative procedure reform in investment 2.3.1 Experiences of Quang Ninh province 2.3.2 Experiences of Bac Ninh province 2.3.3 Experiences of Da Nang city 2.3.4 Experience lessons on administrative procedure reform in investment for Thai Nguyen province Conclusion of Chapter 10 Chapter RESEARCH METHODOLOGY 3.1 Approach methods System, private-public and participatory approaches have been used in the dissertation 3.2 Data collection method The dissertation selected site studies including Thai Nguyen city, Vo Nhai district and Pho Yen town to collect the data with the total of 545 samples Besides, the dissertation also collected the opinion of experts as well as relevant secondary data 3.3 Data processing 3.4 Data analysis The dissertation used the descriptive statistics, time-series data analysis and factor analysis to analyse the data 3.5 Research indicators 3.5.1 Indicators for evaluating current situation of investment, reform administrative procedures in investment 3.5.2 Indicators for factors affecting administrative procedure reform in investment 3.5.3 Indicators for investors’ satisfaction of administrative procedure reform in investment Conclusion of Chapter Chapter CURRENT SITUATION OF ADMINISTRATIVE PROCEDURE REFORM IN INVESTMENT IN THAI NGUYEN PROVINCE 4.1 Overview of Thai Nguyen province 4.1.1 Natural conditions characteristics 4.1.2 Socio-economic characteristics 4.1.3 Overview of enterprises operating in Thai Nguyen province 4.2 Current situation of administrative procedure reform in investment in Thai Nguyen province 4.2.1 Reviewing and simplifying administrative procedure 4.2.1.1 Results of reviewing and simplifying administrative procedures Over the period of 2014-2018, People's Committee of Thai Nguyen province issued decisions announcing the list of 17 Feedback infor Time Procedures Costs Satisfaction 0.701 0.791 0.868 0.832 0.862 2.074 2.854 3.281 2.896 3.035 53.756 61.801 57.477 63.362 50.936 Accepted Accepted Accepted Accepted Accepted (Source: Data analysis by the author) After testing each scale, this research use EFA for the whole model (include scale) The results are presented in the following table: Table 3: KMO and Bartlett's test Kaiser-Meyer-Olkin (KMO) Measure of Sampling Adequacy Appox Chi-Square Bartlett's Test of Sphericity Degree of freedom Sig 0.820 8754.96 496 0.000 (Source: Data analysis by the author) The result of KMO test is 0.820, satisfying ≤ KMO ≤ The results reveal that using Factor Analysis is suitable Bartlett's Test of Sphericity with significant value is 0.000 < 0.05 Therefore, this indicates that the factor analysis is valid There are 32 observations used to measure factors The Eigenvalue of variance extracted of the 7th factor is 1.324 which is greater than 1, and the cumulative of rotation sums of squared loadings is 57.663% >50% These results match requirement This means that observations (factors) can explain 57.66% changes in dependent variables (satisfaction) Table 4: Eigenvalues Component 10 11 12 13 14 15 16 17 18 19 20 Total 5.999 3.480 2.987 2.783 2.517 2.234 1.324 0.763 0.752 0.742 0.646 0.624 0.572 0.553 0.522 0.495 0.474 0.434 0.425 0.404 Initial Eigenvalues % of Cumulative variance % 18.748 18.748 10.875 29.623 9.334 38.957 8.698 47.655 7.866 55.522 6.980 62.501 4.138 66.640 2.386 69.025 2.349 71.375 2.320 73.695 2.018 75.712 1.951 77.663 1.787 79.450 1.730 81.180 1.631 82.811 1.546 84.357 1.481 85.838 1.357 87.195 1.330 88.524 1.262 89.786 Extraction Sums of Square Loading % of Cumulative Total variance % 5.568 17.401 17.401 3.036 9.486 26.888 2.603 8.133 35.021 2.424 7.576 42.597 2.140 6.688 49.285 1.798 5.619 54.904 0.883 2.759 57.663 18 Component 21 22 23 24 25 26 27 28 29 30 31 32 Total 0.380 0.361 0.324 0.310 0.287 0.277 0.268 0.254 0.252 0.226 0.203 0.128 Initial Eigenvalues % of Cumulative variance % 1.187 90.973 1.127 92.100 1.014 93.114 0.968 94.082 0.897 94.980 0.865 95.845 0.836 96.681 0.795 97.476 0.787 98.263 0.706 98.969 0.633 99.601 0.399 100.000 Extraction Sums of Square Loading % of Cumulative Total variance % (Source: Data analysis by the author) There are factors representing the scales in the model Observations, which are extracted into the factors, have factor loading greater than 0.5 Table 5: Rotated Component Matrix Obs TDPV2 TDPV1 TDPV3 TDPV6 TDPV5 TDPV4 CSVC5 CSVC2 CSVC1 CSVC4 CSVC3 QTTT1 QTTT4 QTTT2 QTTT3 QTTT5 CPHC3 CPHC2 CPHC1 CPHC4 TGGQ4 TGGQ3 TGGQ1 TGGQ2 MDHL5 MDHL3 MDHL1 0.791 0.775 0.749 0.689 0.688 0.593 Component 0.898 0.821 0.744 0.705 0.649 0.864 0.820 0.800 0.693 0.582 0.876 0.793 0.770 0.753 0.801 0.795 0.784 0.762 0.814 0.781 0.701 19 Obs Component MDHL4 MDHL2 TTPH2 TTPH1 TTPH3 0.598 0.595 0.783 0.718 0.700 Extraction Method: Principal Axis Factoring Rotation Method: Promax with Kaiser Normalization (Source: Results from EFA method) Based on the results of rotated component matrix, factors which have factor loading greater than 0.5 are satisfied the requirement There are factors with 32 items These factors are named as follows: Table 6: Analysis and name of factors affecting enterprises’ satisfaction on administrative procedure reform in investment Factor Item Cadres and civil servants are polite when receiving and returning administrative dossiers Cadres and civil servants are friendly, enthusiastic when answering question and queries of the people and businesses Cadres and civil servants not cause harassment Factor and trouble for people and businesses Cadres and civil servants receive and process files fairly among citizens and businesses Cadres and civil servants possess high professional qualifications High morale and responsibility for the records of people and businesses Room for receiving and returning results is spacious, meeting the requirements Facilities and support conditions (waiting tables and chairs, parking lots, fans, drinking water, toilets…) are fully equipment and at good quality Factor Administrative procedure map is clearly arranged and easy to be observed Administrative procedure contents are publicly listed, complete and clear The arrangement of reception and return results is reasonable The requirements for the composition of Factor administrative documents are reasonable The administrative procedures are open and transparent Factor naming Code TDPV1 TDPV2 Service Attitude (TDPV) TDPV3 TDPV4 TDPV5 TDPV6 CSVC1 CSVC2 Facilities (CSVC) CSVC3 CSVC4 CSVC5 QTTT1 Procedures (QTTT) QTTT2 20 Factor Item Factor naming Code The legal regulation on administration procedures QTTT3 is appropriate Documents returned to people and businesses are QTTT4 not incomplete and in erroneous Citizens not need to go for administrative QTTT5 procedures several times Fees and charges are posted publicly and fully CPHC1 Collecting fees and charges in accordance with CPHC2 Factor regulations (with receipts) Costs Fees and charges for administrative procedures are (CPHC) CPHC3 reasonable No extra charges are required CPHC4 The waiting time for submitting the administrative TGGQ1 procedures is reasonable Time for The number of travel time to submit and receive TGGQ2 Factor administrative the administrative procedures is reasonable procedure Time to return results are quickly TGGQ3 (TGGQ) The working schedule of the administrative TGGQ4 procedure is appropriate Citizens and businesses can reflect and recommend TTPH1 about administrative procedures Feedback Factor Cadres and civil servants always receive feedback TTPH2 information and recommendations (TTPH) Cadres and civil servants always respond to TTPH3 suggestions and recommendations (Source: Results from EFA method) For the satisfaction scale, the EFA analysis result indicates new established factors, named “general satisfaction” Table 7: Analysis and name of satisfaction variable Factor You are satisfied with the attitude civil servants You are satisfied with the administrative procedures You are satisfied with the procedures in investment You are satisfied with the time for procedure in investment You are satisfied with the costs of procedures in investment of cadres and process of MDHL1 MDHL2 Level of MDHL3 satisfaction (MDHL) administrative MDHL4 administrative administrative MDHL5 (Source: Author’s classification) 4.4.4 Evaluation by the Confirmatory Factor Analysis Confirmatory factor analysis of factors with 32 items is conducted by AMOS package The results of EFA show that there 21 are factors related to the satisfaction of enterprises and the model is suitable with the surveyed data The results of CFA are as follows: Figure 2: CFA model results of factors affecting enterprises’ satisfaction (Source: Author’s result analysis) After using CFA, it is necessary to conduct major tests: model fit, scale reliability, convergent validity, uniqueness, discriminant validity * Test for model fit Table 8: Indicators on model fit Indicator CMIN/DF GFI TLI CFI RMSEA Value 2.070 0.910 0.937 0.945 0.044 (Source: Author’s result analysis) The results in figure show that the model is suitable with data, Chi square value = 900.535; degree of freedom = 435; CMIN/df =2.070 (< 3); P value =0.000 Other indexes are appropriate: TLI =0.937, CFI =0.945, GFI = 0.910 (> 0.9), RMSEA = 0.044 ( 0.5; P value = 0.000 indicate that the theoretical model is suitable with surveyed data .* Reliability Assessment of Scale To evaluate the reliability of scale, the dissertation uses indicators, including Cronbach’s Alpha coefficient, Composite Reliability (CR) and Average Variance Extracted (AVE) For Cronbach's Alpha coefficient: Cronbach's Alpha value of this scale exceeded 0.7, which indicate that the scales are consistency reliability For Composite Reliability and Average Variance Extracted, the dissertation calculates these two indices The results are shown in the following table: Table 9: Reliability and factor’ variance extracted Average Variance Composite Reliability Factor (C) Extracted (VC) TDPV CSVC QTTT CPHC TGGQ MDHL TTPH 0.851 0.852 0.870 0.874 0.852 0.838 0.776 0.490 0.548 0.575 0.634 0.592 0.509 0.537 (Source: Author’s result analysis) As the value of composite reliability exceeds 0.5 and average variance extracted exceeds 0.5, scale is considered as reliable Hence, it can be seen that most of composite reliability values are greater than 0.7 and average variance extracted are greater than 0.5 Therefore, the scales are reliable * Convergent validity Convergent validity can be determined by calculating the average variance extracted value of construct which is higher than 0.5 and significantly Based on the resulted reported in Table 4.32, all the standardized coefficients reflecting scale and factors exceed 0.59 Therefore, all factors meet the convergent validity * Unidimesionality A model which is suitable for the collected data is a necessary and sufficient condition for the set of observed variables to be unidimensionality unless the errors of the observed variables are correlated (Steenkamp and Van Trijp, 1991) From research results, the model is considered consistent with the data collected and there is 23 no correlation between measurement errors, so it can be concluded that the model is unidimesionality * Discriminant validity Discriminant validity is evaluated based on the following analysis results: (1) The correlation coefficient between the factors is different from or not and is statistically significant (2) Compare the square root value of the extracted variance with the correlation coefficients of one factor with the other factors From the analysis results on the AMOS, the dissertation calculates the values showing that the correlation coefficient between the pairs of factors is less than and statistically significant at 5% Next, the dissertation calculates the square root value of extracted variance and the correlation coefficients of one factor with the other factors The results can be confirmed that the factors achieve discriminatory validity Hence, the results of exploratory factor analysis to explore the critical model of the scales of factors affecting the satisfaction of enterprises with the process of implementing administrative procedures in investment have affirmed the unidimesionality, convergent and discriminant validity, reliability, and in accordance with surveyed data 4.4.5 Theoretical model testing and hypothesis using Structural Equation Modeling (SEM) 4.4.5.1 Theoretical model testing 24 Figure 3: Results of SEM of theoretical model (Source: Author’s calculation based on AMOS) The results indicate that the model is suitable with data Chisquare value = 900.535; degree of freedom = 435; CMIN/df =2.070 (< 3); P value =0.000 Other indexes are appropriate: TLI =0.937, CFI =0.945, GFI = 0.910 (> 0.9), RMSEA = 0.044 ( 0.5; P value = 0.000 indicate that the theoretical model is suitable with surveyed data Table 10: Results of SEM analysis Relationship between factors MDHL < TDPV MDHL < CSVC MDHL < QTTT MDHL < CPHC MDHL < TGGQ MDHL < TTPH Estimate S.E C.R P Standardized 0.247 0.067 0.261 -0.137 -0.167 0.294 0.046 0.026 0.044 0.035 0.036 0.041 5.351 2.578 5.998 -3.972 -4.667 7.120 0.00 0.01 0.00 0.00 0.00 0.00 0.236 0.103 0.269 -0.167 -0.202 0.351 (Source: Author’s calculation based on AMOS) Results of standardized estimation show that Service attitude (TDPV), facilities (CSVC), Procedures (QTTT) and Feedback information (TTPH) have positive effect on the level of enterprise 25 satisfaction in the process of administrative procedures whereas, Cost (CPHC) and Time (TGGQ) have negative effect The results show that all relationship hypotheses in the model are proved by SEM tested 4.4.5.2 Bootstrap testing for the model Bootstrap testing is applied to estimate the parameters in the theoretical model that have been estimated by the Maximum Likelihood method Table 11: Results of Bootstrap estimation with N = 1800 Parameter MDHL < - TDPV MDHL < - CSVC MDHL < - QTTT MDHL < - CPHC MDHL < - TGGQ MDHL < TTPH SE 0.046 0.043 0.047 0.046 0.049 0.046 SE-SE 0.001 0.001 0.001 0.001 0.001 0.001 Mean 0.237 0.103 0.272 -0.165 -0.201 0.349 Bias 0.001 0.000 0.002 0.002 0.000 -0.002 SE-Bias 0.001 0.001 0.001 0.001 0.001 0.001 CR 2 -2 Source: Author’s calculation Note: SE: Standard Error SE - SE: Standard Error of Standard Error SE - Bias: Standard Error of Bias This research use Bootstrap estimation with N = 1800 Results of average estimations and bias, SE -bias are presented in table above Bias and standard deviation bias appear insignificantly CR value < indicates that bias is small and it shows that estimations in the model are reliable 4.4.5.3 Hypothesis testing After the SEM is analyzed and tested, the next step is to review the estimated values to examine causal relationships The results of standardized parameters of theoretical models, the factors that affect the satisfaction of enterprises with the process of implementing administrative procedures in investment are as follows: feedback information (standardized parameter is 0.294), procedure factor (standardized parameter is 0.261, positively impact), service attitude (standardized parameter is 0.247, positively impact), time for administrative procedure (standardized parameter is -0.167, negatively impact on satisfaction level), cost factor (standardized parameter is -0.137, also negatively impact to satisfaction level) and finally is facilities (standardized parameter is 0.067 and positively impact on the satisfaction of enterprises with the process of reforming administrative procedures in investment in Thai Nguyen province) 26 Table 12: Standardized parameters of theoretical model Hypothe sis H1 H2 H3 H4 H5 H6 Correlation Level of satisfaction Level of satisfaction Level of satisfaction Level of satisfaction Level of satisfaction Level of satisfaction < Facilities < - Service attitude < - Feedback < - Procedures < Time < Costs Estimate S.E C.R P 0.067 0.247 0.294 0.261 -0.167 -0.137 0.026 0.046 0.041 0.044 0.036 0.035 2.578 5.351 7.12 5.998 -4.667 -3.972 0.01 0.00 0.00 0.00 0.00 0.00 (Source: Author’s calculation) 4.5 General evaluation of administrative procedure reform in investment in Thai Nguyen province 4.5.1 Achievements 4.5.1.1 Achievements in the administrative procedure reform in investment of Thai Nguyen province The administrative reform generally and administrative procedure reform particularly in Thai Nguyen province are one of the breakthroughs, contributing to improve the management efficiency of the administration apparatus at all levels Awareness of leading cadres and officials and public servants at units and localities has been improved significantly and operated more effectively The mechanism of "one-door" and "one-stop shop" in resolving administrative procedures is strictly implemented; the quality of resolving administrative procedures for enterprises is increasingly accelerated The apparatus is streamlined, the quality of the cadres and civil servant basically meets the requirements Application of information technology in activities of State management agencies in investment activities is implemented effectively, creating favorable conditions in resolving administrative procedures 4.5.1.2 Improvements in the ranking of administrative reform index 4.5.1.3 Increase investment attraction in the area 4.5.2 Limitations on the administrative procedure reform in investment - The leadership of implementing administrative reform in some localities and agencies has not really been paid adequate attention 27 - The administrative procedures in investment are still cumbersome and complicated This is due to many related units involved in the process of resolving administrative procedures - The review of administrative procedures in investment is still limited, many procedures are prolonged - The implementation of the "one-door" and "one-stop-shop" mechanism still has some shortcomings, making it difficult for not only individuals but enterprises and organizations operating in the locality Some places also perform formally - The application of information technology in state agencies is not synchronized, especially the application of information technology to solve administrative procedures and publicize administrative procedures and provide online public services - Many legal documents are not synchronized Some new legal documents have just taken effect, so it takes time to supplement guiding documents and related legal documents to ensure uniformity - Funds for implementation of programs, projects on administrative procedure reform generally and administrative procedures in investment particularly are low Especially, the investment capital for the IT application system in state administrative agencies has not met the requirements - The qualifications of cadres and civil servants, including district and commune levels, still have limitations on professional skills, especially in upland districts with difficulties in transportation such as Vo Nhai district Communication skills of civil servants working in the Section of receiving and returning results are not professional - Inspection and supervision of official duties for cadres and civil servants are not regular and continuous In addition, there are not many innovations and breakthrough solutions in administrative procedure reform aimed at bringing practical effectiveness and practical significance There has not been a constitutional movement, initiatives and solutions in administrative reform 4.5.3 Causes of the limitations Awareness on the importance and significance of administrative reform in investment of some departmental leaders The sector is not comprehensive, the responsibility for administrative reform in investment of a leadership is not high, has not identified and understood about administrative reform in investment, which has a 28 strong and widespread impact on the development of administrative procedures, local socio-economic development A number of departments and branches have not yet thoroughly cleared administrative procedures in investment, leading to cumbersome administrative procedures in investment, which prolong time The coordination between departments and branches is still not really in agreement and connected The implementation of the provincial HCC Center was not timely, leading to the implementation of administrative procedures which still takes time The cost of implementation, leading to the level of satisfaction of investors and businesses is not high Awareness and responsibility of officials and public servants performing administrative procedure implementation in investment are not high A part of cadres and civil servants lacks a sense of responsibility, improper conduct, professional skills have not met the work pressure, so it affects the work efficiency somewhat causing difficulties for businesses From there, it affects the quality of implementing the "one-door" and "one-stop-shop" mechanism in the locality In addition, there is no specific and clear mechanism for individuals and organizations to participate in supervising the contingent of officials, public servants and public employees performing official duties Information technology skills and competencies of officials and public employees have not yet met the requirements set out The facilities serving the implementation of administrative procedures in investment have not yet met the requirements and expectations of investors and enterprises Funding for infrastructure, IT systems is not commensurate with the requirements of administrative reform in investment There have not been many satisfactory mechanisms and policies to encourage and motivate cadres and civil servants to business related to the implementation of administrative procedures in investment in order to promote this team to perform well and have many initiative launched to reform administrative procedures in current investment Conclusion of Chapter 29 Chapter SOLUTIONS AND RECOMMENDATIONS TO IMPROVE ADMINISTRATIVE PROCEDURE REFORM IN INVESTMENT IN THAI NGUYEN PROVINCE 5.1 Points of view and directions for administrative procedure reform in investment in Thai Nguyen province 5.1.1 Points of view 5.1.2 Orientations of administrative procedure reform in investment in Thai Nguyen province 5.2 Solutions to accelerate administrative reform in investment in Thai Nguyen province 5.2.1 Enhancing the leading role of Party committees and provincial leaders 5.2.2 Administrative institution reform 5.2.3 Improving the quality of officials and public servants performing administrative procedures in investment 5.2.4 Investment in infrastructure associated with the application of information technology 5.2.5 Strengthen inspection and supervision on administrative procedure reform in investment 5.2.6 Promote the propagation and dissemination of knowledge on administrative procedure reform in investment for cadres, civil servants and businesses 5.2.7 Innovating and simplifying the process of administrative procedures in investment CONCLUSIONS By conducting a research entitled "Reforming administrative procedures in investment in Thai Nguyen province" the dissertation has achieved the following results: Firstly, by overview international and domestic studies published in journals, theses, working papers of organizations related to administrative reform in investment, it can be confirmed that the study on administrative procedure reform in investment in Thai Nguyen province is scientific meaningful, especially in the context of promoting public administration reform to create a constructive government as required by the Vietnam’s Government 30 Secondly, from the contents related to the theoretical and practical basis of administrative procedure reform in investment, definitions of administrative reform, administrative procedure reform, and administrative procedure reform in investment are given as the basis for the author to follow throughout the dissertation Theoretical background and practice also help to clarify the characteristics; classify administrative procedure in investment; identify, and develop research contents on administrative reform in investment; point out key factors affecting administrative reform in investment Thirdly, the practical experiences of administrative procedure reform in investment in the three provinces and cities which have high levels of reform and attract investment in Vietnam: Quang Ninh, Bac Ninh and Da Nang, provide lessons for Thai Nguyen province These experiences emphasize the role of local leaders in the process of administrative reform in investment Besides, the establishment of the Public Administration Center of provinces and districts is one of the breakthrough solutions to reform the process of implementing administrative procedures in investment Fourthly, the dissertation applying research methods including data collection methods, qualitative and quantitative methods to analyze data In addition, this research also applies quantitative analysis methods to clarify enterprise’s satisfaction on administrative procedure reform in investment, including CFA and SEM model Research indicators are also proposed to evaluate administrative reform in investment in Thai Nguyen province Fifthly, on the basis of assessing and analyzing the status of administrative reform in investment in Thai Nguyen province, the results show that Thai Nguyen has done well in reviewing and simplifying administrative procedures; actively apply information technology to the operation of administrative agencies, publicize administrative procedures in investment on electronic information portals It can be said that certain successes in administrative reform, especially in the field of investment in Thai Nguyen province in recent years, have shown the vision and positive improvement of the provincial leaders of Thai Nguyen They have been very aggressive in reforming administrative procedures in investment, thereby attracting investment in Thai Nguyen province has made breakthroughs recently However, besides the achieved results, the 31 thesis also points out the contents that need to be completed about reform of administrative procedures in investment such as the time to implement administrative procedures in investment is still slow, the one-stop application of software electronics are not guaranteed There have not been many initiatives and breakthrough ideas in administrative reform to become a movement Some solutions or initiatives have not brought practical results and timely implemented in the province Sixthly, by examining factors affecting enterprises’ satisfaction on administrative procedures in investment in Thai Nguyen province, six factors were identified In particular, there are factors affecting positively, including facilities, service attitude, feedback and procedures In contrast, two factors include time and cost have a negative impact on enterprises’ satisfaction on administrative procedures in investment in Thai Nguyen province The research results were also verified through CFA analysis and SEM model and showed reliable research results Seventhly, from the situation of assessing to solve the weak issues, the dissertation has proposed a number of solutions and recommendations to accelerate administrative reform in investment in Thai Nguyen province ... Component Matrix Obs TDPV2 TDPV1 TDPV3 TDPV6 TDPV5 TDPV4 CSVC5 CSVC2 CSVC1 CSVC4 CSVC3 QTTT1 QTTT4 QTTT2 QTTT3 QTTT5 CPHC3 CPHC2 CPHC1 CPHC4 TGGQ4 TGGQ3 TGGQ1 TGGQ2 MDHL5 MDHL3 MDHL1 0.791 0.775 0.749... Factor naming Code TDPV1 TDPV2 Service Attitude (TDPV) TDPV3 TDPV4 TDPV5 TDPV6 CSVC1 CSVC2 Facilities (CSVC) CSVC3 CSVC4 CSVC5 QTTT1 Procedures (QTTT) QTTT2 20 Factor Item Factor naming Code The... administration procedures QTTT3 is appropriate Documents returned to people and businesses are QTTT4 not incomplete and in erroneous Citizens not need to go for administrative QTTT5 procedures several
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