Managing Information Systems
Managing Information Systems Dr Stephania Loizidou Himona ACSC 345 Information Systems Information Systems are becoming the foundation of business models and processes They allow for the distribution of knowledge Dr S Loizidou - AC IT and IS What is Information Technology? – Any form of technology used by people to handle information What are Information Systems? – Integrated components processing, storing and disseminating information in an organisation – Interdisciplinary study of systems that provide information to users in organisations Pyle, I.C & Illingworth, V (Eds) (1996) Oxford Dictionary of Computing, 4th Edition Oxford / New York: Oxford University Press Dr S Loizidou - AC Information and Data Information – Clusters of facts meaningful and useful to human beings in processes such as making decisions Data – Streams of raw facts representing events such as business transactions – meaningless without structure Dr S Loizidou - AC Experiences of IT and IS Examples of IT – Hardware (PC, UNIX server) – Software (e-mail, Internet, Windows, Word) – Consumer devices (mobiles, train times) Examples of IS – File systems, databases, e-mail servers / clients – e-commerce – SAP, student records Dr S Loizidou - AC Management Information Systems MIS – The study of information systems focusing on their use in business and management Approaches – Technical – Behavioural – Sociotechnical Dr S Loizidou - AC Approaches to IS TECHNICAL APPROACHES COMPUTER OPERATIONS SCIENCE RESEARCH MANAGEMENT SCIENCE MIS SOCIOLOGY PSYCHOLOGY POLITICAL SCIENCE BEHAVIORAL APPROACHES Dr S Loizidou - AC SOCIOTECHNICAL Why is IS Important? For an organisation to survive and prosper – More locations (networking, Internet) – New products and services – Improve jobs and work flows: Efficiency Cost Ethical and social issues Dr S Loizidou - AC Why is IS Important? Worldwide changes: – Global economy – Knowledge- or information-based society – Business enterprise – Digital firm Dr S Loizidou - AC Global Economy Growing percentage of economy relies upon import and export Need to operate globally IS can provide global trading infrastructure Dr S Loizidou - AC 10 Information Economy 70% 60% % SERVICE 50% % WHITE COLLAR 40% % BLUE COLLAR 30% % FARMING 20% 10% 19 97 19 80 19 70 19 60 19 50 19 40 19 30 19 20 19 10 19 00 0% YEAR Dr S Loizidou - AC 11 Changes to Society Change of employment profiles: – Less farming – Less ‘blue collar’ – manufacturing – Increased service – Increased ‘white collar’ – office-based USA: 55% of work force are in knowledgeor information-based activities Shift of manufacture to low-wage countries Dr S Loizidou - AC 12 Business Enterprise Change from hierarchical organisations Now flat, decentralised Relies on instant information Flexibility with customer focus, with increasing importance Dr S Loizidou - AC 13 Digital Firm An organisation where: – Nearly all relationships with customers, suppliers and employees is digital – Business processes accomplished through digital networks Flexible Dependent upon on IT Dr S Loizidou - AC 14 Course Objectives Provide an understanding of – IS and underlying IT – Impact on organisations of IS – Implementation and management of IS – IS and global organisations Provide awareness of IS in your role as a professional Dr S Loizidou - AC 15 Course Content Information Systems in an Organisation Information Systems, Organisations, Management and Strategy Enhancing Management Decision Making Managing Data and Information Redesigning the Organisation with Information Systems and Managing Change Dr S Loizidou - AC 16 Course Content Electronic Commerce and the Internet Information Systems Security and Control Managing International Information Systems Managing Assets Dr S Loizidou - AC 17 Tutorials Three case studies over semester – Information systems, organisations and decision support – Changing organisations – International organisations and the Internet Dr S Loizidou - AC 18 Assessment One piece of individual course-work – 40% of module – Case study report – Set in week – Due beginning week 10-12 Exam – 60% of module Dr S Loizidou - AC 19 Text Book Haag, Cummings, McCubbrey (2004) Management Information Systems for the Information Age, 4th Edition McGraw Hill Turban, McLean, Wetherbe (1999) Information Technology for Management, 2nd Edition John Wiley & Sons Inc Laudon, K.C & Laudon, J.P (2002) Management Information Systems: Managing the Digital Firm, 7th Edition Upper Saddle River, New Jersey: Prentice-Hall International, Inc Dr S Loizidou - AC 20 Topics Topic Lecture Notes Introduction Information Systems in an Organisation Information Systems, Organisations, Management & Strategy Coursework Enhancing Management Decision Making 4, Information Systems Security and Control 6, Electronic Commerce and the Internet Case Study Databases 9? Exam Dr S Loizidou - AC 21 Case Study Planning a New Internet Business ... Upper Saddle River, New Jersey: Prentice-Hall International, Inc Dr S Loizidou - AC 20 Topics Topic Lecture Notes Introduction Information Systems in an Organisation Information Systems, Organisations,