Lecture Management information systems: Solving business problems with information technology – Chapter 7

Chapter 7 introduce electronic business. After studying this chapter you will be able to understand: What types of products are sold online? How do Web-based services work and why do they change the world? How can customers pay for products and why do you need new payment mechanisms?,...

Introduction to MIS Chapter Integration of Information Copyright © 1998-2002 by Jerry Post Introduction to MIS Integration Everyone in the company including managers, salespeople, and engineers need access to the same data across the organization   Introduction to MIS   Outline           Business Integration Enterprise Resource Planning Customer Relationship Management Workgroups Data Warehouses Integration with Diversity Cases: Automobiles Appendix: Microsoft NetMeeting Introduction to MIS   File: DeptStore2000.mdb File: C07E06.xls Business Integration Example Daily Sales Report February 7, 2004 Department Item# House 1153 5543 W.Clothing 5563 7765 9986 Shoes 1553 6673 Q-sold 52 13 2 Price 2.95 0.59 87.32 54.89 15.69 65.79 29.39 Total Sales: Value 153.40 7.67 87.32 219.56 31.38 131.58 29.39 660.30 Commissions Emp# 1143 2895 4462 7893 9963   Name Jones Brown Smith Torrez Cousco Introduction to MIS Dept House M.Clothing W.Clothing Shoes M.Clothing   Returned Merchandise Log February 7, 2004 Item# 1153 3353 4453 8878 Q Total 12 Price 2.95 27.59 15.95 24.95 Value 8.85 165.54 31.90 24.95 231.24 February 7, 2004 Sales 543.95 775.35 1,544.52 876.93 589.47 Rate 5% 4% 5% 6% 5% Amount 27.20 31.01 77.23 52.62 29.47 Integrated Report Example Weekly Sales Analysis 2/01/04 - 2/07/04 Manager comments are written in the first ten pages, along with comments on special events Department Analysis Dept Sales Returns Commissions House 4,113.58 25.35 205.68 W.Clothing 54,221.92 998.52 3,024.64 M.Clothing 28,664.48 356.24 1,421.58 Shoes 10,225.31 853.47 592.36 Total: 97,225.29 2,233.58 5,244.26 Net 3,882.55 50,198.76 26,886.66 8,779.48 89,747.45 Sales & Net Sales 60000 40000 20000 House   Introduction to MIS   W Cloth M Cloth Shoes 1960s & 1970s MIS Pieces Accounting: Integrated Data Separate Reports Marketing: Forecasts Production: MRP Purchasing: Orders   Introduction to MIS Sales: Orders   Sales Terminals Sales Terminals sales data Central computer: create reports sales data   Management Manager: Integrate, graph analyze weekly reports Secretary: type & revise 1990s query sales data Introduction to MIS Management reports Central Manager: (printed) computer: Integrate, graph create reports analyze Sales Terminals Sales Terminals reports (printed) 1980s Sales Terminals Sales Terminals Changes 1970s DBMS: On-line data data   weekly reports personal computer Management Personal Computer Weekly reports & ad hoc queries (applications) Integration in 2000s Management Sales Terminals Sales Terminals query sales data DBMS data Suppliers Production/ Service Executive Information System Personal Computer Or PDA Or Browser Enterprise Resource Planning Banks   Introduction to MIS   Business Integration Design feasibility & production costs Design & Engineering Designs and Quality product planning planning & monitoring Marketing Manufacturing planning & monitoring Vendors Distribution Purchasing Demand-pull Mass Customization Just-in-Time partnerships & joint development   Introduction to MIS Administration & Management HRM Accounting Finance   Quality control & Custom orders MIS Customers Quick Response partnerships & joint development ERP Integration Headquarters (France) Subsidiary (Spain) Database Use inventory item Deduct quantity Update inventory value Check for reorder point Order new item through EDI Update Accounts payable Financial data General ledger Payroll … Weekly financial status Cash flow Budget versus actual cost   Introduction to MIS   Database Manufacturing Product details Inventory … Project cost report Daily production report 10   Copy the objects to the document Changes to the original not affect the copies Original spreadsheet object Original graph object   Introduction to MIS   Static Integration Container Document Document Static copy of spreadsheet object Static copy of graph object 36   Objects are linked to the document Document requests changes and updates copies as needed Original spreadsheet object Dynamic Integration request changes send data request changes Original graph object   Introduction to MIS   send data Document Container Document Dynamic display of spreadsheet copy Dynamic display of graph copy 37 Compound Document Database SpreadSheet Container Document Text Graph Image   Introduction to MIS   38 Dynamic Links  Advantages     Data references are always up-to-date Computer & document know the source of all components Updates and changes are automatic, with less user training Disadvantages        Introduction to MIS   Moving a document forces links to be rebuilt or dropped Cannot make radical changes to underlying components Software upgrade problems File deletions, moves and major alterations affect other (unknown) users Data changes can cause reformats that require finetuning of layouts 39 Sales Network Links Accounting Marketing Integrated Data Marketing Forecast Graph Sales Table Cost of Goods Sold Spreadsheet   Introduction to MIS   40 Integration over Networks   Share data Support links     Data Software availability Joint Authorship Transmit reports File Server Server Applications Container Document Circulated Report Computer   Introduction to MIS   Computer 41 Request data Send data Fill spreadsheet Data changes Send new data (1) Query to Spreadsheet link to DBMS Spreadsheet request data DBMS (3) Fill spreadsheet (2) Send data (5) Send new data data (4) Data changes   Introduction to MIS   42 Microsoft Pivot Table Sum of SalePrice ModelTypeSaleState Hybrid Mountain Race Road Tour Track Grand Total        Quarter Quarter1 Month Quarter2 49,111.21 138,419.65 215,602.55 145,108.33 79,222.71 7,703.77 635,168.22 38,365.38 150,297.45 231,187.01 112,108.20 89,869.80 7,450.00 629,277.84 Quarter3 58,022.29 133,240.00 243,694.51 111,749.85 81,602.01 15,125.00 643,433.66 Quarter4 53,507.33 141,669.80 238,500.00 120,901.80 95,506.07 4,750.00 654,835.00 Grand Total 199,006.21 563,626.90 928,984.07 489,868.18 346,200.59 35,028.77 2,562,714.72 Data - Pivot table report Select data using a database query (Rolling Thunder) Choose data for rows, columns and table computations (row: ModelType, SaleState; column: Month(SaleDate); Table: SalePrice Create additional groups (Mark quarters, Data - Group and outline Group Hide or show detail Introduction to MIS   43 Protected Changes        Tools - Protect the document Save the file and allow others to make changes Changes are automatically marked in color for each user Tools - Unprotect the document Tools - Track Changes - Accept or Reject Changes Introduction to MIS   44 Cases: Automobile Industry   Introduction to MIS   45 Cases: Ford Motor Company General Motors www.ford.com www.gm.com What is the company’s current status? What is the Internet strategy? How does the company use information technology? What are the prospects for the industry?   Introduction to MIS   46 http://www.microsoft.com/netmeeting/ Appendix: Microsoft NetMeeting Sound, Video Document Participants Video   Introduction to MIS   47 Appendix: NetMeeting Chat Screen   Introduction to MIS   48 Appendix: NetMeeting WhiteBoard A simple graphics tool, but it is shared by all participants All comments and drawings are sent to the other screens   Introduction to MIS   49 Appendix: NetMeeting Shared Document Tools Protect Document Track Changes Changes are displayed as they are typed The owner can integrate them later   Introduction to MIS   50 ... Log February 7, 2004 Item# 1153 3353 4453 8 878 Q Total 12 Price 2.95 27. 59 15.95 24.95 Value 8.85 165.54 31.90 24.95 231.24 February 7, 2004 Sales 543.95 77 5.35 1,544.52 876 .93 589. 47 Rate 5% 4%... File: C07E06.xls Business Integration Example Daily Sales Report February 7, 2004 Department Item# House 1153 5543 W.Clothing 5563 77 65 9986 Shoes 1553 6 673 Q-sold 52 13 2 Price 2.95 0.59 87. 32... M.Clothing 28,664.48 356.24 1,421.58 Shoes 10,225.31 853. 47 592.36 Total: 97, 225.29 2,233.58 5,244.26 Net 3,882.55 50,198 .76 26,886.66 8 ,77 9.48 89 ,74 7.45 Sales & Net Sales 60000 40000 20000 House   Introduction to MIS