Tiểu luận cuối kì final assignment điểm cao cho môn Tiếng anh du lich (English tourism) trường Đại học Ngoại ngữ . Nội dung bài tiểu luận bao gồm giới thiệu chung về tình hình du lịch, SWOT analysis, sample tour, ....
VIETNAM NATIONAL UNIVERSITY University of Languages and International Studies - ENGLISH FOR TOURISM FINAL ASSIGNMENT HANOI OLD QUARTER STREET FOOD TOUR -MARKETING PLAN Ha Noi – 2019 Table of Contents I INTRODUCTION II MARKETING OBJECTIVES .3 III SITUATION ANALYZING (SWOT ANALYZING) IV TARGET MARKETS 15 V STRATEGIES 17 Product: 17 Promotion: 17 Price: 20 Place: 24 VI TRACKING AND EVALUATION 24 Tracking: 24 Evaluation: .25 I INTRODUCTION Hanoi Street Food Tour was created on April 2019 to provide cuisine adventure travel packages with accommodations, street food, local history and culture to clients An opportunity exists for several reasons that we have mentioned in the SWOT part Virtually all companies that provide street food tour activities appeal to a lower income client Companies that appeal to a wealthier clientele generally provide gourmet food or luxury restaurants package Street food tour involve more local stories and experiences It carries a higher level of knowledge about a culture than a normal luxury cuisine tour The company's target customers are average to high income and interested in exploring street food, history and culture of Hanoi Old Quarter There is rapid growth in the market and increasing demand In addition, more niche markets are evolving Initially, it will be difficult to compete with experienced providers, especially the market leaders However, our target market is an exploitable niche and our service is differentiated Our target market members will have similar activity interests, more disposable income and less sensitivity to price We will provide a high-quality service with affordable price and prestige value Our prices will be in reach for the majority of travelers Service will be priced based upon other competitor prices and the value added of our offering We are competitively priced in the luxury market Because we appeal to high market and thus a smaller market, volume will be limited However, we will be able to capture a higher gross profit margin II MARKETING OBJECTIVES - Maintain positive, steady growth each quarter - Experience a growth in new customers who are turned into long-term customers - To be recognized as the premier high-end Hanoi Old Quarter street food trip provider III SITUATION ANALYZING (SWOT ANALYZING) Strengths a Cuisine - Hanoi Old Quarter cuisine is very diverse It has the appearance of sweet, sour dish and drink Some delicious dishes here are egg coffee, Hanoi grilled fish, Hanoi dried beef salad, draft beer, Hanoi roll cake, Obama dish and so on Picture Pho Hanoi Picture Cha ca La Vong (Hanoi grilled fish) Many dishes have been Picture Egg coffee popular and famous to the foreigners Picture Bun cha Hanoi cuisine has been honored by many prestigious domestic and international organizations such as the Asian Record Organization; Lonely Planet travel magazine which ranks Hanoi's food street in the top 10 of the world's most attractive food tourism destinations; Vietnam Record Council which records some Hanoi dishes and fruits (La Vong fish roll, rolls of Thanh Tri, Huong Son dream, Canh orange, and Com Than rice cake, O mai Hang Duong) in the Journey Top Vietnamese specialties for the first time - 2012 - The dishes have a long history of development, bearing a strong cultural identity Many stores are passed down from generations, so the food has a history of decades Behind each dish, each recipe is a meaningful story, the hardship of the subsidy period to the era of modern innovation - this is the highlight of this tour Because tourists will quickly feel bored if they just only enjoy the food When food tourism is mixed with cultural and historical tourism, they will be interested Regarding – the national dish of Vietnam, there are many theories about the origin of it Some people say that it is brought to the South of Vietnam by French; some indicate that it is created by the Northern people with the beginning in Hanoi But one of the most famous theory is that is a Vietnamese adaptation of the French pot au feu, originating from the North “Hanoi has always been the center of political power in colonial Vietnam, with only a few short interruptions The city has always been the seat of Vietnamese kings and emperors since 1010, except during the rule of the Nguyen dynasty, when the capital was moved to Hue When the French conquered Vietnam and established the colony, they called the French Indochina, they made Hanoi their capital city The French brought pot au feu to Vietnam and introduced the idea of slaughtering cows for food to the Vietnamese of the north The northern regions of Vietnam are not as rich as those in the south, and food scarcity may have been a way of life in a northern Vietnamese household The northern Vietnamese get their food where they can find it, and they learned to take the beef parts and bones that their French conquerors did not want for their table It is widely believed that this is how of the north, called bac, came to be Even today, Northern Vietnamese and purists consider bac the true pho.” - Many dishes reach the excellent balance of ingredient, then they are good for health, having a unique character Besides, Hanoi weather has seasons and each season has its typical food Hanoi is known as the home of the best cuisine of the Red River Delta Many dishes that originated in the surrounding areas, imported and gradually changed in the style of gourmet, exquisite cuisine of Ha Thanh people but into "delicious pieces of Hanoi" Each dish has its own flavor and beauty, depending on the season of the year b Stores system - There are restaurants in every corner of Hanoi Old Quarter Their types are very varied with luxury restaurants, street shops (such as Ta Hien street) Thanks to this factor, the manager can build many types of tour satisfying the various requirements of tourists Picture Ta Hien street at night - The waiters and sellers are always friendly (vendor stores), well-trained (luxury restaurants) Local people - Hanoians - are said to be friendly and hospitable Tourists can feel the warm welcoming of local people when set foot in a restaurants or local stores - Many stores have conditions to build cooking classes, creating opportunities for tourists to experience c Other factors - There are many nearby tourist destinations to create a comprehensive tour Hanoi is actually over 1000 years old so the wealth of history here is mind-boggling: temples, ancient citadels, unique theatre, and stunning wilderness just outside the city all offer fun-filled days in Vietnam’s capital Picture Picture Ngoc The Son Old Temple Street Picture Picture8.9.Hoan The Big Kiem Church lake - The transport system is convenient for moving The quality of roads is being improved with a variety of vehicles such as motorbike, rickshaw, electric car and bus These means of transport are mostly managed by companies, hence the tour agencies can rent them in order to serve the tourists stably Furthermore, the price for each kind of vehicle is different so they can fit with tourists’ financial condition Rickshaw and electric car are ideal means of transport for tourist to go around and learn about Hanoians’ life - The weather is usually nice and stable Hanoi is in the north of Vietnam with the climate is divided into distinct seasons per year; therefore, tourists will be able to choose the appropriate weather The weather of each season is not too harsh, the temperature amplitude between seasons is not too large, so tourists will not feel too difficult to adapt Picture 10 Different scenery of Hanoi in seasons - Besides, Hanoi is the location of a lot of universities and colleges, with a huge number of excellent language skills students who can act as a part-time tour guide Weakness - There is no agency managing the street store system, especially the vendor, then it is difficult to link them together, creating a long-term stability for developing food tours - The food is too familiar, so if other accompanying services is not developed, eating and drinking only will be boring and not create attraction of the tour in the long run - The costs are likely to be expensive Hanoi is the capital of Vietnam, a densely populated area, so the price of goods in here is more expensive than the surrounding areas Especially for tourists, many restaurants and services have the phenomenon of raising the price many times higher - At peak hours, Hanoi is often suffered from traffic jams, especially in the old quarter This makes tourists find annoyed while visiting Hanoi attractions and enjoying street food Picture 11 Traffic jam in Hanoi - The facilities for the tourism industry are constantly invested in Hanoi, especially the system of hotels, restaurants, high-class accommodation facilities, traditional and modern cultural and artistic works, big theaters and museums … Picture 13 Hotel Metropole Hanoi - Hanoi has always been voted as the top attractive destination by tourists and readers of prestigious travel magazines in Asia and one of 10 emerging tourist destinations in the world These evaluations once again affirm that Hanoi is a safe, friendly, and attractive city - The Vietnamese cuisine was recognized by many celebrated chefs such as Gordon Ramsay and Anthony Bourdain Thanks to the reality shows of these talented chefs, foreigners will find it worthy of visiting Hanoi as they see the charm of Vietnamese dishes Picture 14 Chef Anthony Bourdain in Vietnam Threats - Hanoi only focuses on exploitation based on the available natural elements, has not invested much, and has not been chained into attractive tours that can help tourists stay longer - On the other hand, Hanoi has not really built a friendly tourism environment, while there are still environmental phenomena Waste treatment and plastic bag use, disposable plastic products are taking place very often, especially in food consumption International visitors those who are aware of the dangers of the above problem may turn away, not choosing Hanoi as the destination Picture 15 Waste is thrown indiscriminately on the road - Urbanization is developing in Hanoi, so there is a threat of losing its ancient features Vietnam has excellent resources, excellent location but the infrastructure does not meet the demand Tourism strategies should not place the number of visitors as growth targets but should emphasize quality, how to increase the contribution rate to GDP, combining tourism with environmental protection and management - Food hygiene issues in Hanoi are difficult to be guaranteed With a large population, the majority of residential land, the area of land for cultivation and husbandry is not much, so most of the food used in the city is imported from other places With the current limited market management force, it is extremely difficult to regularly check, inspect restaurants, consider the food they use to ensure food hygiene Picture 16 Food hygiene problem IV TARGET MARKETS The concept of target markets is one of the most basic, yet most important aspects of marketing There is no such thing as the “general public” It is unrealistic to think that you can attract everyone This tour target consumers are identified by four factors Nationality Travel Target experience consumers Age Income The first factor is nationality We want to focus on foreigners, mostly Westerners Because of the differences in processing, combining ingredients, eating and traditional elements, the stories behind each dish will be an extremely attractive factor to them In particular, our tour is also combined with visiting some cultural relics, so the opposition and novelty are also created The next factor is age The age range of tourists is from 18 to 30 years old This is the most suitable age for this kind of tour, because these ages are likely to go far and explore while the older want to be rest with ecotourism or culture tourism and the younger will go with their parents They also and average income The third factor is income The tourists should have average income to join in our tour The cost for our tour is nearly one and a half million Vietnam dong (about seventy dollars), but the plane ticket is not included Since they come from the West, the ticket to travel to Vietnam is quite high, so they should have average income to afford Last but not least, travel experience is the final factor Our main customers probably should have travelled to Vietnam only one or two times, because Hanoi is a familiar place when tourists come to Vietnam Vietnamese foods in each region have difference taste, such as the Northern cuisine is mild, a bit spicy and colorful while the food in the Central Vietnam tend to be sweet and spicy and the Southern people keen on sour flavour; but in general, they are cooked in the same basic processing Therefore, if tourists had come to Vietnam a few times before, they would not interest in the tour Our tour is provided for five to six tourists per tour It means that tourists can either walk alone or go with their family members In case they come alone, we will group tourists together based on common points from personal information that customers provide when registering tours such as nationality, interests V STRATEGIES Product: The product is the street food of Hanoi and the related activity – attending a cooking class The aim of this tour is to help tourists discover the traditional Vietnamese cuisine through specialties such as phở, bún chả, chả cá, etc The high light of this tour is the cooking class Customers will have the opportunity to try the most famous dishes in the most well-known local restaurants In addition, the cooking class will provide customers with a detailed understanding of making a Vietnamese dish They will go to the local market to buy the fresh ingredients and learn how to cook them properly At the end of the lesson, foreigners can cook the dish on their own Promotion: II.1 Take Advantage of Social Media: Using social media to market your food tour has many benefits: - Social media is free: Platforms like Twitter, Facebook and Instagram are free to download and use Picture 17 Facebook - Social media is popular: There are 1.76 billion active users on Facebook, 317 million active users on Twitter, and 500 million active users on Instagram - Social media is visual: There is nothing like a mouth-watering photo of a meal to get people in the mood to go eat - Action Step: Create a Facebook page, Instagram account, and Twitter account for your food tour business Also take the time to visit restaurants and take high-quality pictures of the food on your tour II.2 Publish Dynamic Content: - Dynamic content refers to content that is meaningful and provides value to the readers - Publish articles about your food tour that are relevant and knowledgeable This is a great way to keep readers engaged, increase traffic to your site, and increase your credibility as a company - Action Step: Research and truly try to understand your food tour niche so that you can write dynamic content 2.3 Get Familiar With SEO - SEO = search engine optimization This is the key to having high ranking articles on search engines such as Google Make sure to mention the, country, city, neighborhood, and zip code in your article to make finding your food tour easy - Action Step: Use tools like Google AdWords to find out the keywords that you should be using in your articles Picture 18 Google AdWords 2.4 Try Promotional Activities Contests: - Contests are a great way to get your audience engaged with your food tour business - Action Step: Create a contest on Instagram that requires your followers to take a photo of their favorite restaurants The best photo wins a free food tour - Giveaways: Giveaways are a great way to show your audience that you care about them It’s also a great way to get people talking about your food tour business - Action Step: Giveaway a free food tour to someone who gets the most likes or shares on Facebook of your contest 2.5 Create and Attend Relevant Events: - Creating or attending events is a great way to spread the word about your business Get creative with your own events and attend all the relevant events in your neighborhood - Action Step: Attend hot, new restaurant openings and/or create your own workshops on food tasting, cooking, or other subjects of culinary interest Price: 95 dollars/pax Including: - night in Hanoi Hotel (3-star quality) Picture 19 Hanoi Hotel - Transportation (16-seat bus) Picture 20 16-seat bus - Meals (2 breakfasts, lunch, dinner) Picture 21 Vietnamese breakfast - English speaking tour guide - Tickets to destinations (Ngoc Son Temple) Picture 22 Ticket to Ngoc Son Temple - Street food: pho, bun cha, cha ca, che, … Picture 23 Pho *Note: Airline ticket is not included Place: Hanoi capital is entering a period of development and innovation All social activities follow the economic axis However, Hanoi today is the embodiment of thousands of years of culture, of cultural identity, symbol, and quintessence of the country The potential of Hanoi is abundant and, in the tour, foreign customers will have the chance to learn more about the Vietnamese cuisine, to learn how to cook a truly Vietnamese dish and to have opportunity of visiting a famous historical destination in the centre of Hanoi Some customers may find this tour unfamiliar and perhaps the brand is not yet popular, therefore, the tour will be distributed as follow: Clients can book the information of this tour in some well-known travel agencies in Hanoi Customers can visit the websites of these agencies to look up the necessary information such as duration of the tour, schedule and price VI TRACKING AND EVALUATION Tracking: The more modern the world becomes; the more methods can be applied to promote the tour There exist a huge number of means to draw customers’ attention to the Hanoi food tour as follow: TV advertisements: This method can approach almost all people from walks of life as almost house-hold watch TV everyday However, this method is costly and it requires an attractive video with short duration Internet marketing: The tour can be introduced by using Google Ads or social networking sites such as Facebook, Twitter… This metod is well advised as there are more and more people using Internet to look up the information and it is much cheaper than advertising on TV To catch customers’ attention, the company will need attractive content – articles, videos, feedback of experienced customers to post on the Internet Promotion: Promotion is a good way to attract customers, especially new customers Clients will find it cheaper to experience the tour with their friends and family In this tour, we offer customers 5% discount for couples and 10% discount for a member-family Evaluation: The creation of any marketing strategy should begin with market research The research and data are everything The more knowledge of customers, the better it is in achieving the marketing objectives In the marketing plan, the major problem is the way of approaching the clients There are, indeed, lots of ways of accessing the information but what is the best way to draw customers’ attetion? The objective customers are Westeners, who are extremely curious about oriental cuisine Therefore, in the advertising plan, it is neccessary to high light the differences and the contrast between the West and the East As a result, potential customers will find it worth spending money on this tour REFERENCES Tripadvisor (November 26, 2018), Food tour operators: most important strategies for success Retrieved from https://www.tripadvisor.com/ExperiencesInsights/manage-business/food-touroperators-important-strategies-success?fbclid=IwAR0a59Ik8IdgbDCKEWsZFUsSJNs1SpsGl2LeUbFjxPY1Wx1fHiOipwF2d4 Mplans, Travel Agency Marketing Plans Retrieved from https://www.mplans.com/travel_agency_marketing_plan/marketing_strategy_fc.php? fbclid=IwAR1kg8DDj9Ov0HY2v9QEEDGjo43uZ1KK3BUt_FAljpBBKcNXBr51Qv78MY Barbara Črgar (February 2, 2018), How to start a profitable food tour business Retrieved from https://www.orioly.com/start-profitable-food-tour-business/ ... processing Therefore, if tourists had come to Vietnam a few times before, they would not interest in the tour Our tour is provided for five to six tourists per tour It means that tourists can either... Hanoi is one of ideal cities for international events which draw attention of numerous tourists to Hanoi and arouse curiosity of people who had never been to Hanoi before Recently, DPRK-USA Hanoi. .. ranks Hanoi' s food street in the top 10 of the world's most attractive food tourism destinations; Vietnam Record Council which records some Hanoi dishes and fruits (La Vong fish roll, rolls of Thanh