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TRƯỜNG ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH KHOA NGOẠI NGỮ LƯU HÀNH NỘI BỘ MỤC ĐÍCH Tài liệu nhằm hỗ trợ cho học viên hình thức giáo dục từ xa nắm vững nội dung ôn tập làm kiểm tra hết môn hiệu Tài liệu cần sử dụng với tài liệu học tập môn học giảng giảng viên ơn tập tập trung theo chương trình đào tạo NỘI DUNG HƯỚNG DẪN Nội dung tài liệu bao gồm nội dung sau:  Phần 1: Các nội dung trọng tâm môn học Bao gồm nội dung trọng tâm môn học xác định dựa mục tiêu học tập, nghĩa kiến thức kỹ cốt lõi mà người học cần có hồn thành mơn học  Phần 2: Cách thức ôn tập Mô tả cách thức để hệ thống hóa kiến thức luyện tập kỹ để đạt nội dung trọng tâm  Phần 3: Hướng dẫn làm kiểm tra Mơ tả hình thức kiểm tra đề thi, hướng dẫn cách làm trình bày làm lưu ý sai sót thường gặp, nỗ lực đánh giá cao làm  Phần 4: Đề thi mẫu đáp án Cung cấp đề thi mẫu đáp án, có tính chất minh hoạ nhằm giúp học viên hình dung yêu cầu kiểm tra cách thức làm thi PHỤ TRÁCH KHOA NGOẠI NGỮ Nguyễn Thúy Nga Phần CÁC NỘI DUNG TRỌNG TÂM Unit 1: Schweibur: The Fiftieth Anniversary Unit 2: The Sales Report Unit 3: The Thanking Letter Unit 4: A Telephone Message Unit 5: A Death to Report Unit 6: A Memo Unit 7: A Journey Unit 8: Minutes Unit 9: An Article and a Memo Unit 10: The Transfer Unit 11: Changing Jobs Unit 12: The New Secretary Phần CÁCH THỨC ÔN TẬP - Đọc giới thiệu tình (Reading) - Làm tập từ vựng tập ngữ pháp (Exercise A, B,C,D) - Phần biên tập chỉnh sửa thư (Correspondence) - Viết dạng thư tín dụng thương mại (Homework) Phần HƯỚNG DẪN LÀM BÀI KIỂM TRA Hình thức kiểm tra kết cấu đề Đề kiểm tra bao gồm 04 phần multiple choice, reading comprehension, letter edititing letter writing Đọc kỹ hướng dẫn trước phần làm theo hướng dẫn Phần ĐỀ THI MẪU VÀ ĐÁP ÁN ĐỀ THI MƠN: NGHIỆP VỤ VĂN PHỊNG – HK /NH LỚP: - HỆ: TX Thời gian làm bài: 75 phút SV không sử dụng tài liệu Điểm số Điểm chữ Chữ ký giáo viên chấm thi Họ tên chữ ký CBCT1 Họ tên chữ ký CBCT2 Số phách I READING COMPREHENSION Read the passage and choose the best answers for the questions that follow (2.0 marks) When a position becomes vacant, finding a new employee with the skill-set and personality that suit the needs of that particular workplace is a challenge that many companies face First, companies must outline the tasks and responsibilities involved in the position to be filled A careful analysis of these will help the company defines what skills, abilities and knowledge an employee must have in order to carry out the job successfully Often it is the process of writing the job description and vacancy announcement that helps the company define the qualities they seek in a new employee Once the requirements of the position are defined, the next challenge is to find the person who can meet those requirements One of the most common ways to locate a qualified person to fill a vacant position is to look within the organization itself Is anyone currently working for the company who could the job? This is often the best way to find qualified people They are already known to the company, have been successful in it, and are familiar with its people, procedures and policies If there is no available person within the company who is qualified to fill the vacancy, then someone must be sought outside the organization Some of the most common sources of new employees are educational institutions such as high schools, junior colleges, four-year colleges, and universities Companies also use newspaper and industry association newsletters to help locate job applicants Choose the best answer What is the article about? a reading newspapers b going to high school c protecting the organization d hiring employees What is an example of a common outside source? a temporary employees b resources within the organization c high schools d government agencies According to the passage, what firms use to help locate applicants? a newspaper ads b subway ads c yellow pages d word-of-mouth What does each of the following underlined words / phrases refer to? … that helps the company define the qualities they seek in a new employee (paragraph ……………………………………………………………………… ……………………………………………………………………… Is anyone currently working for the company who could the job? (paragraph 2) ……………………………………………………………………… ……………………………………………………………………… Which word(s) in the reading passage mean the following? do: ………………………………………… meets the requirements: ……………… find: ……………………………………… Fill in each blank with ONE suitable word from the passage Put it in its correct form or tense He resigned from his ……………… as Managing Director 10 We had over 200 ……………… for the sales job II VOCABULARY: Choose the best answer from the choices a, b, c and d (3 marks) The typist’s pool is by nine full time office juniors a worked b staffed c employed d trained We should our agents of any price increase a notice b note c notify d confirm Drop a line to Jim saying how much we _ his hospitability, could you? a appreciate b originate c expect d aspire The number of most can be found in the telephone directory a possessors b participants c candidates d subscribers The Vice President when the President died a took over b took up c took down d took out By 2011 we will have to increase our production a capacity b capability c ability d possibility We have over-estimated the number of units we can sell, so we should _ our production figures a calculate b count c add d revise Mr Shermann doesn’t know what flight he’s coming back on, so he’s got a(n) _ ticket a fist-class b open c one-way d return The Board has decided to look into this problem at once, and a team will be appointed very soon a rescue b search c research d football 10 There were only about half a dozen people at the monthly departmental _ a conference b meeting c seminar d fair 11 A(n) is an announcement that one is leaving a job a note b agreement c enquiry d notice 12 We need a(n) _ to keep a large bundle of envelops together a folder b elastic band c label d punch 13 We need _ to stick a photograph on a passport a a razor b a string c some glue d a file 14 We won’t his rude remarks any longer a put through b put up c put away d put up with 15 The value of the dollar has recently a gone down b gone off c gone without 10 d gone into Answer Box: 11 12 13 14 10 15 III ERROR CORRECTION (2.0 marks) Study the extract of the following letter, which has 10 mistakes Underlinethe mistakes, and write your corrections in the space provided Line 10 Correction Dear Madam I want to express my deepest apologies for the late shipment from our Baker Street warehouse Kelly Aniston, the Director of Customer Services, informed me that you have received the order on December 8th, as you specified I have personal investigated the matter and determined that the employee in the Shipping Department mistakenly mixed up your delivering dates with another order I can only imagine what kind of troubles we have caused you and your business Ms Meyers To remedy the situation, I have been authorized offering Dayson Industries a special 25% discount, which will deduct from the total price of the order you scheduled for the 28th of December I plan to supervise the delivery myself, to 11 14 ensure that they arrive on time This is the least Turner Corp can to make up for the inconvenience it caused you There is no excuse to what happened, but I hope you will continue to make business with us Believe me when I say, this error will never happen again 15 Sincerely yours Jason Connor Senior Shipping Manager 11 12 13 16 17 V WRITING (3.0 marks) Mr Tuan is the CEO of Bitis’ Co He has just received a letter dated 18 May, 2007 from a division manager of Da Nang, Mr Phong, in which he blamed inspection supervisors for faults and poor quality in Bitis’ goods Also, he suggested some potential measures for correcting the problem He even suggested a pilot plan to prove his measures Mr Tuan has asked you to reply the letter to Mr Phong, and has given you the following outline  Reference to the letter  Assure him that we have known the problem  Thank him for his measures  Stall by telling him we need time to look into the problem  Express our wish that he does not anything at this stage  Assure him we will contact him as soon as we have appropriate strategy to solve the problem  End the letter in a polite way 12 ĐÁP ÁN I READING (2.0 marks) D C A the company anyone currently in the organization carry out is qualified locate position 10 applicants II VOCABULARY (3 marks) B C C 10 B A 11 D D 12 B A 13 C A 14 D D 15 A B 13 III ERROR CORRECTION (2.0 marks) Line 10 11 12 13 14 15 Correction Dear Madam Ms Meyers I want to express my deepest apologies for the late shipment from our Baker Street warehouse Kelly Aniston, the Director of Customer Services, informed me that you have received the order on December 8th, as you specified I have personal investigated the matter and determined that the employee in the Shipping Department mistakenly mixed up your delivering dates with another order I can only imagine what kind of troubles we have caused you and your business To remedy the situation, I have been authorized offering Dayson Industries a special 25% discount, which will deduct from the total price of the order you scheduled for the 28th of December I plan to supervise the delivery myself, to ensure that they arrive on time This is the least Turner Corp can to make up for the inconvenience it caused you There is no excuse to what happened, but I hope you will continue to make business with us Believe me when I say, this error will never happen again Sincerely yours 14 received personally an delivery trouble to offer will be deducted it arrives for 10 16 17 Jason Connor Senior Shipping Manager V WRITING (3.0 marks)  Correct business letter style (1 m)  Correct punctuations and grammar (0.5 m)  Good choice of words (0.5 m)  Appropriate content (1 m) 15 MỤC LỤC Phần CÁC NỘI DUNG TRỌNG TÂM Phần CÁCH THỨC ÔN TẬP Phần HƯỚNG DẪN LÀM BÀI KIỂM TRA Phần ĐỀ THI MẪU VÀ ĐÁP ÁN 16