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Nhằm phục vụ việc học và thi toeic , mình đã làm bản word các bộ ETS Toeic Test 1000 RC LC 2015 , ETS Toeic LC RC 2016 , ETS TOEIC Test 1200 LC RC 2016 , New Economy Toeic 1000 LC RC 2016 , Jims Toeic LC RC 2016 , 5 volume TOEIC Economy LC RC 1000 2016 . Mỗi bộ mình up chia làm 2 phần bao gồm : LC transcript và RC transcript english riêng với câu hỏi sẵn bên dưới , các bạn cần bộ nào thì download bộ ấy . Bản dịch tiếng anh sẽ giúp các bạn : Trau dồi thêm vốn từ vựng để tiện dịch và hoàn thành nhanh chóng khi làm ở nhà Tăng khả năng nghe của sinh viên chuẩn bị cho mỗi kì thi toeic Giúp đạt điểm cao trong kì thi toeic hoặc học nâng điểm lấy chứng chỉ toeic cho sinh viên và những người đang đi làm Hoàn thành đề thi trong thời gian ngắn mỗi ngày để có kết quả tốt nhất Hiện nay đề thi toeic gồm 80% là từ vựng còn lại khoảng 20% là từ loại, các bạn nên tra cứu từ mới và đoạn văn dịch xuôi bẻ nghĩa trên google translate mình đã đánh sẵn để trả lời các câu hỏi trong đề đặt ra . Kết hợp giữa phần dịch bài nghe với làm bài tập trắc nghiệm ngay bên dưới sẽ giúp các bạn nghe từ vựng chuẩn hơn . Chúc các bạn học và thi thành công
New Economy Toeic 1000 RC transcript Test 101 Guests will be allowed to enter the venue two hours - the performance starts (A) without (B) before (C) along (D) since 102 Before you use the Workstation XQ scheduling software, please take some time to - yourself on the basic keyboard shortcuts (A) education (B) educate (C) educating (D) educates 103 The special discounts are applicable to both students - senior citizens on June 15 (A) if (B) but (C) then (D) and 104 Since she returned from her maternity leave, Ms Burns has been incredibly - catching up on recent developments (A) fixed (B) busy (C) related (D) worried 105 To guarantee the freshest bread for our popular sandwiches, we bake it - on-site every morning (A) our own (B) ours (C) our (D) ourselves 106 Hotel guests should - the building promptly if they hear the fire alarm go off (A) vacate (B) vacated (C) to vacate (D) vacating 107 The winning project proposal will be announced - all the votes from the panel have been registered (A) so (B) why (C) first (D) once 108 Items - have been left behind will be stored at the lost-and-found office for three business days (A) by (B) who (C) that (D) when 109 The film’s lead actress is - to appear at twelve press events in the next two months (A) obligated (B) obligating (C) having obligated (D) obligate 110 Mr Devitt mentioned that he wants Jane to come to see - as soon as she arrives (A) his (B) him (C) himself (D) he 111 - about group rates for the Jewel Cave Tour may be directed to Site Manager Isabelle Salas (A) Priorities (B) Inquiries (C) Activities (D) Features 112 Mr Warren - used all of his vacation time, so he is unable to take sick leave this week (A) already (B) much (C) timely (D) highly 113 If you attend the first aid workshop on Saturday, you will receive a - signed by the instructor (A) certified (B) certify (C) certificate (D) certifiable 114 Plans to - the legal procedures surrounding applications for loans are currently being put into effect (A) consume (B) circulate (C) simplify (D) inherit 115 The Redfield Botanical Garden features nearly all - of roses that are native to the country (A) variously (B) varieties (C) various (D) varies 116 The newly enforced regulation states that people are not allowed to smoke - fifty feet of any hospital entrance (A) about (B) within (C) beside (D) nearby 117 Since we lengthened the company’s lunch break by 30 minutes, workplace morale has improved (A) noticeably (B) noticing (C) noticeable (D) notice 118 Operating the up-to-date equipment at the factory demands a high level of technical (A) abuse (B) recognition (C) facility (D) expertise 119 For being the worker who - most positively, Eliza received a small cash bonus (A) is evaluating (B) have evaluated (C) was evaluated (D) is being evaluated 120 Throughout the Unified Trade Conference, professional - were assisting delegates from overseas in understanding the presentations (A) interpret (B) interpreting (C) interpreters (D) interprets 121 KWC TV’s new sitcom has proven to be - popular with viewers under the age of 20 (A) immensely (B) immense (C) immensity (D) immensities 122 The Happy Farm day care center provides a large - of activities for toddlers and children (A) graduation (B) acceptance (C) variety (D) skills 123 The head of accounting will oversee Bryce Consulting’s - change to a biweekly payroll system (A) abundant (B) arrogant (C) upcoming (D) frequent 124 Maxi Megastores will be giving a discount on custom curtains from next month - the end of the year (A) through (B) around (C) about (D) between 125 The CEO believes that an overhaul of the hiring - could lead to higher staff retention in the long run (A) candidate (B) instance (C) process (D) consensus 126 Hines Gym has distributed promotional flyers focused on - residents to get in shape for the summer (A) persuading (B) persuade (C) persuades (D) to persuade 127 Financier Investments - announced its acquisition of Paito Manufacturing, despite rumors that the deal had been abandoned (A) almost (B) rather (C) just (D) somewhat 128 Before mailing your document, please check to make sure that the - is clear and legible (A) printable (B) printer (C) print (D) printed 129 - tonight’s weather conditions, the city’s anniversary celebration will go ahead as planned at 8:00 P.M (A) Regardless of (B) Provided (C) On behalf of (D) Nevertheless 130 The community center’s director thanked Mr Jacobs for - the weekly lecture series on historical events (A) organizing (B) insisting (C) circulating (D) applying 131 The files relating to the case are highly - and are only accessible with a security clearance (A) classify (B) classification (C) classifying (D) classified 132 - has been done about the traffic congestion on Main Street, although motorists have complained repeatedly (A) What (B) Every (C) Little (D) No 133 The Camelot Hotel’s caterer asks for ten days’ notice to - events that require vegetarian options (A) accommodate (B) respect (C) bring (D) alleviate 134 After - interest in the Web site, Arcadian Apparel will follow up on targeting specific consumers with an ad campaign by mail (A) generating (B) generate (C) generated (D) to generate 135 The city’s public healthcare workers - in providing treatment for the elderly (A) confide (B) realize (C) specialize (D) guarantee 136 Since these forklifts have to be operated - , we’ll need to hire some extra machinists (A) manual (B) manually (C) manuals (D) more manual 137 This demographic information needs to be systematized in a database - potential customers to be easily identified and targeted (A) whose (B) so as to (C) in order for (D) now that 138 Rumors say that Melanie Swanson will be - to senior manager once the current manager retires (A) assisted (B) released (C) promoted (D) spoken 139 The coach emphasized the - importance of developing homegrown players rather than purchasing free agents (A) great (B) greatly (C) greatness (D) greatest 140 When individuals submit letters to the editor - , they are less likely to be printed by the newspaper (A) anonymously (B) symmetrically (C) accurately (D) efficiently 141-143 Superstar to Blackridge County Fair Stage June 8—At a press conference on Monday, Amanda Doolittle, the event director for the Blackridge County Fair, - that pop sensation Max Avery will be giving a performance on 141 (A) confirming (B) is confirming (C) confirmed (D) was confirmed the final night of the fair The fair customarily books local musicians or lesser-known national acts, but due to dwindling attendance figures over the past few years, officials were looking for a way to boost interest According to Doolittle, a considerable - of money has been spent on 142 (A) obstacle (B) amount (C) estimate (D) number bringing such a high-profile singer to Blackridge However, the concert is expected to draw large crowds and generate record revenue for the fair In fact, although ticket sales started only yesterday, the Max Avery concert is so popular that tickets for some sections of the grandstand have already 143 (A) opened up (B) sold out (C) stepped in (D) taken off 144-146 Dear Residents of Mansfield Apartments, Recently, there have been reports of some disturbing - in the hallways 144 (A) images (B) neighbors (C) devices (D) smells The building managers have discovered that the cause of this problem was some leaks in our sewage system To avoid further inconvenience, we have - begun repairing the pipes 145 (A) immediacy (B) immediate (C) immediately (D) more immediate As this may result in irregular water flow in your apartment, we ask that you please be 146 (A) understand (B) understanding (C) understandingly (D) understandings while this construction work is taking place Thank you, Francisco Moreno, Landlord Mansfield Apartments 147-149 If you’re traveling to Athens and want to stay in comfort, there’s - one place you need 147 (A) also (B) since (C) even (D) just to visit The Argos Hotel is the premier spot for visiting travelers Although it is located in the trendy Kolonaki district, the Argos Hotel is well-known for its competitive - In fact, no other four-star hotel in the nation’s capital offers cheaper rooms 148 (A) rates (B) staff (C) environment (D) intentions But that’s not to say you won’t find luxury here At the GTF Awards last year, the Greek Tourism Federation crowned us its winner in the - “Best Interior Decoration” and “Most Comfortable Rooms.” 149 (A) categories (B) categorizing (C) categorical the freedom to create and manage your own team You must have experience with basic computer programs'for accounting Contact us at 0207-617-7911 155 Who placed the advertisement? (A) A retail branch manager (B) A recruitment agency (C) An electronics store (D) A payroll specialist 156 What is mentioned as required for the position? (A) The ability to negotiate with suppliers (B) Experience with team building (C) Knowledge of financial software (D) Training in customer service 157-158 Our book-of-the-week is Dr Douglas Richter’s Welcome to the Jungle—My Life with Borneo’s Great Apes (Putnam Books; 367 pp.) This fascinating work details the 12 years that Dr Richter has spent studying the behavior of the indigenous orangutans on the island of Borneo Although the author approaches this topic from a scientific perspective, what defines the book is the warm and genuine emotion that he displays for his subjects Equally engaging are the 30 pages of stunning full-color photos that truly capture the country’s magnificent landscape Right now, Reader’s Wrap-up book club is giving away 20 free copies, which you can get the chance to win by answering the three trivia questions on the following page 157 What kind of topic does the book cover? (A) Tourism (B) Entertainment (C) Environmentalism (D) Wildlife 158 How can readers receive a complimentary copy of the book? (A) By posting a book review (B) By contacting the publisher (C) By entering a competition (D) By purchasing one from a catalog Questions 159-161 refer to the following memo To: All Jonas Tech Sales personnel From: Warren Farrison Date: February 16 Please note that this year's sales conference will be moved from March to late May The exact dates are yet to be confirmed, but it will most likely be held starting from the last Monday of the month This is to accommodate our team, which has opted to visit the DREXLog Expo in Frankfurt next month in an effort to meet increased sales targets We have contacted all guest speakers to inform them of the change This has resulted in one cancellation, so we need a presentation on negotiation strategies from a senior field representative Please let me know if you are interested in volunteering to fill this scheduling gap E-mail me at wfarrison@jonastech.com 159 Why did Mr Farrison send the memo? (A) To report what happened on a business trip (B) To tell about a change of event date (C) To request the latest sales figures (D) To introduce a guest speaker 160 According to the memo, what is the reason for traveling to Frankfurt? (A) To discuss sales targets (B) To prepare for a conference (C) To generate more revenue (D) To view potential office sites 161 What does Mr Farrison need a volunteer to do? (A) Give a formal talk at an event (B) Interview a senior field representative (C) Attend a conference in his place (D) Oversee a sales team’s progress 162-164 Spice up your shopping spree! Here at Harmond's Deluxe Department Store, we are offering our customers a treat in Asian cuisine For all of November, customers will be able to get their choice of the following benefits* at our Asian Fusion Kitchen on the top floor of the store: - A Harmond's monthly calendar - A free glass of house wine - A Harmond's tote bag - Thirty percent off one entree Our Asian Fusion Kitchen, featured in last month's Cuisine Magazine, also specializes in modern cocktails and has a wine list described by Wine Buyers Monthly as "truly exceptional." *Offer applies upon presentation of any Harmond's receipt of purchase over $50 within 48 hours of purchase 162 What is the advertisement mainly promoting? (A) A range of wines (B) A restaurant (C) An outlet store (D) A food magazine 163 What is NOT being offered as part of the promotion? (A) A complimentary beverage (B) A book of recipes (C) A promotional calendar (D) A discount on a dish 164 What restriction does the advertisement mention? (A) The wine must be approved by Wine Buyers Monthly (B) The promotion is only for the subscribers of a magazine (C) The offer is only valid at certain times of the day (D) Further documentation is required to qualify Questions 165-167 refer to the following article During an impressive 18-year career, coach Kenneth Rinaldi led the Cincinnati Stags to several National Football Championships But now, he’s doing an entirely different kind of coaching He is in hot demand as a motivational speaker, and often commands high fees to appear at business conferences and other corporate events He teaches team managers how to instill a winning attitude and build a better team spirit in their organizations Mr Rinaldi made the switch from the football fields to the boardrooms after facing a forced retirement from his old job due to heart disease But he says he is enjoying his new role as a motivational speaker Although he possesses limited business management skills, he feels confident that his experiences will be beneficial to business managers “Well, I definitely know a thing or two about motivating people in high-pressure situations,” the charismatic ex-coach said Companies interested in hiring Mr Rinaldi for an event can contact his management agency, Sirk & Crawford 165 Where would this article most likely be printed? (A) In a business periodical (B) In an academic journal (C) In a sports magazine (D) In an opinion column 166 Why did Mr Rinaldi change careers? (A) He had a health issue (B) He wanted to become a teacher (C) He was fired from his previous job (D) He was looking for a higher salary 167 What positive characteristic is mentioned about Mr Rinaldi? (A) His exceptional intelligence (B) His business management experiences (C) His persuasive eloquence (D) His physical abilities Questions 168-171 refer to the following letter March Mr Doug Kent Pixel-Tech Offices 143 Pine Street Seattle, WA 98104 Dear Mr Kent, We are pleased to have agreed on the mutual terms of our contract We are so excited that your team will be creating the new Web site for our company's viral marketing campaign Our management is willing to invest in effective strategies, as this is a very important project to us this year Among all the submitted proposals, your agency's was clearly outstanding Based on the originality that your staff displayed, I am sure we can create a groundbreaking marketing campaign Once we begin the project, it is expected that you and your programmers will work closely together with our marketing staff to make sure our concepts are properly represented.The most important point, though, is that the menus and functions on the new Web site be designed to be compatible with our existing Web sites We will talk about this sooner or later, so please go over the Web sites before we have our next meeting Please find enclosed the signed copy of our contract Please go through it to make sure that all the information fulfills the conditions we discussed We're looking forward to seeing your staff members soon Sincerely, Jennifer Moon, Marketing Director Westford Company 168 What is the purpose of the letter? (A) To submit proposals for a marketing campaign (B) To analyze some research on a new virus (C) To acknowledge a successful partnership (D) To ask for an extension on a project 169 Who most likely is Mr Kent? (A) A marketing director (B) A freelance consultant (C) A programming director (D) An investment analyst 170 What condition does Ms Moon mention about the project? (A) The price must not exceed a fixed limit (B) Proposals must be submitted before the end of the year (C) The site should offer compatibility (D) Employees sometimes need to work overtime 171 What is Mr Kent asked to do? (A) Read a copy of a contract (B) Pass on some information to the legal team (C) Sign an enclosed contract (D) Send a budget for the project Questions 172-175 refer to the following e-mail To: Gill Thompson From: Colleen Clinton Date: May 26 Subject: Preparations for tomorrow Dear Gill, As you know, the first day of the trade fair is tomorrow Since we only have limited time available, I’ve made a provisional schedule so that we don’t miss out on anything Let’s meet in the lobby at 8:30 A.M and sign in at the entrance booth to get our badges Once the doors open at 9, we’ll spend the first few hours looking around the booths and exhibits, before convening for lunch at 11:30 in Hall After lunch, we have a series of prearranged meetings with prospective clients I hope this schedule will be okay with you I’ve decided to skip the special workshop because I’ve heard that the content will be largely about some industries that are not directly related to our company, and there won’t be any vital news for us There’s one small problem, though I’ve accidentally double-scheduled appointments at 2:00 P.M with two of my clients Can you take one of the meetings for me? I know you have nothing booked at that time I’d really appreciate it if you could help me out See you tomorrow! Colleen Clinton Marketing Manager 172 What is the purpose of this e-mail? (A) To promote a new line of products (B) To cancel a meeting with a client (C) To share a schedule for an event (D) To ask for a trip itinerary 173 What activity is NOT mentioned? (A) Registering for attendance (B) Giving a presentation (C) Meeting potential customers (D) Looking around the venue 174 Why does Ms Clinton want to avoid the special workshop? (A) It will provide no relevant information (B) It will take place at an inconvenient location (C) It requires an expensive registration fee (D) It will be held too early in the morning 175 What will Mr Thompson most likely at 2:00 P.M.? (A) Stand in for Ms Clinton at a meeting (B) Collect some identification badges (C) Cover responsibilities for the company’s booth (D) Visit a restaurant in Hall Questions 176-180 refer to the following article October 23—With advertising rates in print media steadily declining, many publishers are looking to increase their business focus on online news content In a recent survey, more than half of all local newspaper editors said that their Web site editions now total over 60% of their time For publishers, the main difficulty in moving to the “E-Zine” format, as a Web edition is sometimes known, is that some readers have shown themselves to be reluctant to embrace a paid subscription model for Web-based news and features This reduction in revenue can only partially be offset by the cost savings associated with not having printing and distribution expenses Five years ago, the struggle was to obtain high search engine rankings, but now the focus is making Web sites accessible to mobile devices like smartphones Some newspapers have managed to successfully transfer their brand behind a paywall, where customers pay a monthly subscription for access to news content, due to high levels of consumer trust At the same time, many others, especially new entrants to online media, have had to find innovative ways to generate the income necessary to compete in a dangerously overcrowded online news market through smart use of product placement 176 What is the article mainly discussing? (A) Changes in how people get news (B) Design ideas for attractive Web sites (C) Results of readership surveys (D) The declining interest in journalism 177 The word “total” in paragraph 1, line 5, is closest in meaning to (A) calculate (B) put in (C) complete (D) account for 178 What is suggested about some Internet users? (A) They are hesitant to pay for online content (B) They prefer shorter articles (C) They are reluctant to read newspapers (D) They have trouble with complex Web sites 179 According to the article, what is the current focus of Web site design? (A) Developing high search result placement (B) Allowing users to share feedback (C) Making Web sites friendly to mobile users (D) Creating a memorable visual experience 180 What problem is mentioned about the online news business? (A) It is a highly competitive market (B) It is more expensive than traditional methods (C) It doesn’t appeal to older consumers (D) It is susceptible to computer viruses Questions 181-185 refer to the following e-mails To: James Plant From: Tabitha Strickland Date: August 15 Subject: Flower Bill from Bellingham Conference on August Attachment 05/08_Invoice_Bellingham.xlsx Dear Mr Plant, We once again thank you for choosing the Grangeville catering company for your corporate event We hope you enjoyed your evening, including the dinner and service provided The fees for the food and beverages have already been deducted from your account The total amount came to 2,531 dollars ($1,950 for dinner and $581 for service) However, we are sending an additional bill for the flower arrangements that we supplied, valued at 240 dollars Please pay all outstanding debts by the end of the month If you have any comments about our services, please feel free to e-mail me with your questions Sincerely, Tabitha Strickland Grangeville Catering To: Tabitha Strickland From: James Plant Date: August 16 Subject: Re: Flower Bill from Bellingham Conference on August Dear Ms Strickland, I have reviewed the bill you sent me in your e-mail from August 15 After consulting my manager, I think there appears to be some misunderstanding The particular expense you mentioned was supposed to have been covered by a coupon left over from a previous promotional campaign It was delivered to a Ms Christine Hogan from your company three days before the conference took place Please check with Ms Hogan and confirm that we will not be charged for this service Also, for filing purposes, could you send a PDF version of our previous bill? We prefer to keep all electronic bills stored in the same format Regards, James Plant Bellingham Housing and Renovation 181 What is the purpose of the first e-mail? (A) To complain about a late delivery (B) To thank a company for its free coupon (C) To request payment for a service (D) To order some flowers for a conference 182 In the first e-mail, the word “outstanding” in paragraph 2, line 4, is closest in meaning to (A) protruding (B) noticeable (C) unsettled (D) bearable 183 According to Mr Plant, how much is a coupon worth? (A) 240 dollars (B) 581 dollars (C) 1,950 dollars (D) 2,531 dollars 184 When was a coupon sent to Ms Hogan? (A) On August (B) On August (C) On August 15 (D) On August 16 185 What favor does Mr Plant request? (A) To be given a product at a reduced rate (B) To be allowed entry at a corporate conference (C) To receive a specific file format (D) To have a document sent to his company 186-190 Join the Echo Restaurant Team! Echo Restaurant has job openings for several positions To apply, visit us in person at 385 Longhill Lane or e-mail us at jobs@echo-rest.com Server (3) / Weekday evening shifts three days a week - Provide prompt and attentive service to create an enjoyable dining atmosphere for guests Experience is preferred, but we are willing to train workers who are highly motivated Hostess (2) / Weekday daytime shifts two days a week - Show patrons to their tables, give driving directions to callers, box up meals for orders to go No experience required Assistant Cook (1) / Weekend morning shifts (6:00 A.M to 10:00 A.M.) - Help in all food preparation duties such as chopping vegetables, cooking sauces, measuring portions, etc One year of experience required Event Coordinator (1) / Weekdays, variable hours (up to twenty hours per week) - Make arrangements for large-scale gatherings on-site Oversee set-up for events using our catering service Experience preferred To: Echo Restaurant From: Melinda Zane Date: May 14 Subject: Job opening To Whom It May Concern, I dropped off an application last week for the assistant cook position at your restaurant, and I wanted to find out if it has been reviewed Being a regular customer at Echo Restaurant, I think I would make a great addition to your team I love your excellent food and the fact that you’re located right on Almond Beach I know I could handle the fast-paced environment with efficiency and professionalism I hope that you consider me for this position, and I look forward to hearing from you Sincerely, Melinda Zane 702-555-3069 (cell) / 702-555-2096 (home) 186 What is NOT indicated about Echo Restaurant? (A) It is near a body of water (B) It provides training to some employees (C) It has openings for full-time jobs (D) It offers catering services 187 Which task is mentioned as part of the hostess duties? (A) Setting the table for patrons (B) Preparing takeout orders (C) Issuing parking passes (D) Collecting bill payments 188 What is the purpose of the e-mail? (A) To make a change to an application (B) To schedule an interview (C) To follow up on a hiring process (D) To apply for a restaurant job 189 What is suggested about Ms Zane? (A) She has two years of related experience (B) She is available to work on weekends (C) She spoke to a manager last week (D) She found out about the job from a friend 190 What does Ms Zane indicate about the restaurant? (A) It received praise from food critics (B) It is where she eats frequently (C) It is within walking distance of her home (D) It is well-known for its Italian food 191-195 To: Enis Thompson, Thompson’s Plumbing and Installations From: Paul Wasserman, Gallway Building Management Office paulwasserman@gallwaybuilding.com Date: August 3, 15:53 Subject: Installation work Dear Mr Thompson, I am writing on behalf of the Gallway Building, located on the corner of 56th Street and Washington Avenue I’d like to schedule some installation work in the building for the week of the 17th All our offices are leased to various businesses, and new renters will be moving in the following week, so it is imperative that the work is completed by then Our building has decided to upgrade our overhead projectors, so we are looking to have the new models installed in all our conference rooms This will necessitate some additional electrical work in Rooms 301305, 401 and 504, since these rooms are designed differently from the rest Also, we need you to dispose of the old projectors once you have replaced them Since all of our offices are leased, we request that you arrive in the evening, so as not to disturb our renters And please keep in mind that you need security clearance to enter this building For detailed discussion, please contact me, or any other staff members at the Gallway Building management office Sincerely, Paul Wasserman Thompson's Plumbing and Installations Work Summary Slip Work: Gallway Building, Installation Date: August 18 Fee: $1,850 Team Leader: Andrew Simmons Summary: I arrived at 6:00 P,M with a team of three men We successfully installed 32 new projectors in the Gallway Building Removed the old models Work was completed around 10:40 P.M Additional electrical work was completed in the five rooms on the third floor, and Room 401 One room was locked at the time, which prevented our entry We will return on August 24 to complete the remaining work 191 Why was the e-mail written? (A) To ask for directions to an office building (B) To request some installation work (C) To order new equipment (D) To schedule some plumbing work 192 Who is Paul Wasserman? (A) An electrician (B) A security guard (C) A building representative (D) A plumber 193 What condition does Mr Wasserman request? (A) The work must be performed after office hours (B) The work team must contact some office renters (C) The work should take place on August 17 (D) The old projectors must be delivered to another building 194 Where will Mr Simmons’ team most likely work on August 24? (A) In Room 301 (B) In Room 305 (C) In Room 401 (D) In Room 504 195 What problem does Mr Simmons report? (A) There was not enough time to complete all the work (B) His team could not get access to a location (C) One of his team members accidentally locked a conference room (D) His team was stopped at the entrance by security guards 196-200 To: Kurt Hill From: Fernanda Pieta Date: March 15 Subject: For your records Dear Mr Hill, As you requested, I have collected the data from the customer survey we conducted last month Attached is a summary of the results, and I hope you will take this feedback into account when moving the business forward I've also sent a copy of the report to the following people: Clyde Sauter Scheduling manager Mae Lozano Supplies Judith Webb Marketing director Baku Kawano Recruitment As you know, customers who completed the survey were entered into a raffle, and the winner— Dominic Adler—will have his picture posted on our Web site If you have any questions about the report's contents, please don't hesitate to contact me Fernanda Pieta SPRING SURVEY RESULTS FOR SPARKLE CLEANING SERVICES Category Average Rating* Thoroughness : Careful and diligent in cleaning all spaces meticulously, 4.2 not overlooking hard-to-reach areas Minimizing disruptions : Keeping noise to a low level, avoiding disturbances to the homeowner and others on the premises, clearing 3.3 away all tools and materials upon departure Punctuality : Arriving for appointments on time, completing the work 4.9 within the time estimate presented to the homeowner Professionalism : Being friendly and respectful to the homeowner, using care when handling the homeowner's belongings, maintaining the 4.1 homeowner's privacy *1 = dissatisfied, = fully satisfied NOTES: 1) Based on the customer comments, I highly recommend changing the crew members' cleaning supplies to those that are eco-friendly It seems many people are concerned about the environment and want to take action so as not to intensify the problem I believe this will be an easy change to make with little or no added cost 2) Regarding the raffle for survey participants, a winner was chosen on March 8, and the prize, a Deretex330 microwave, was delivered on March 12 196 What has Ms Pieta recently done? (A) Observed a cleaning crew (B) Joined Mr Hill’s staff (C) Gathered some information (D) Created a customer survey 197 In the e-mail, the word “account” in paragraph 1, line 2, is closest in meaning to (A) record (B) finances (C) reason (D) consideration 198 Who will most likely address Ms Pieta’s recommendation? (A) Clyde Sauter (B) Mae Lozano (C) Judith Webb (D) Baku Kawano 199 Which type of task was the company given the best ratings on? (A) Professional attitude (B) Attention to detail (C) Reliability with the schedule (D) Reduction of disturbances 200 What is NOT indicated about Mr Adler? (A) He participated in a survey in February (B) His photo will appear on a Web site (C) He is a long-time customer (D) He received a microwave as a prize ... (D) Head researcher 193 What is NOT suggested about Naika Tech? (A) It prints an ad in Home with Us every month (B) It plans to launch a new product in March (C) It promotes its merchandise in... rather than purchasing free agents (A) great (B) greatly (C) greatness (D) greatest 140 When individuals submit letters to the editor - , they are less likely to be printed by the newspaper (A)... registering for a rewards program (B) By presenting a coupon from a newspaper (C) By completing an online survey (D) By showing a copy of the advertisement 160-162 CALL FOR SUBMISSIONS International