Trọn bộ câu hỏi trắc nghiệm môn HÀNH VI TỔ CHỨC bao gồm câu hỏi trắc nghiệm thông thường và trắc nghiệm đúng sai (True or False). Chapter 10: Decision Making and Employee Involvement. After reading this chapter, you should be able to: Diagram the general model of decision making. Explain why people have difficulty identifying problems and opportunities. Identify three factors that challenge our ability to choose the best alternative. Outline the causes of escalation of commitment to a poor decision. Outline the forms and levels of employee involvement. Describe sociotechnical systems theory recommendations for more successful selfdirected work teams. Identify the four contingencies in the VroomJago model that determine the optimal level of employee involvement. Discuss the challenges that prevent employee involvement.
Chapter 10: Decision Making and Employee Involvement 10-1 According to the general model of decision making, what should occur Immediately after identifying the problem? a Develop alternative solutions b Choose the best solution c Choose the best decision style d Evaluate decision outcomes e None of these The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 10-2 Any nonroutine situation in which employees much search for alternative solutions is called: a A nonprogrammed decision b Satisficing c An implicit favourite d Postdecisional justification e Escalation of commitment The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 10-3 What decision making process allows people to select the preferred solution without the need to identify or evaluate alternative choices? a Scenario planning b Programmed decision c Escalation of commitment d Satisficing e Systematic evaluation The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 10-4 Which of these is NOT an economic assumption about choosing decision alternatives? a Decision-makers choose the alternative with highest payoff b Decision-makers evaluate alternatives sequentially c Decision-makers use goals that are clear, compatible, and agreed upon d Decision-makers process factual information e All of these are economic assumptions about choosing decision alternatives The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 10-5 Which of the following is NOT an organizational behaviour finding about choosing decision alternatives? a Decision makers evaluate alternatives against an implicit favourite alternative b Decision makers have limited information-processing abilities c Decision makers evaluate all alternatives simultaneously d Decision makers choose the alternative that is good enough e Decision makers process perceptually distorted information The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 10-6 Which of the following refers to the tendency to select a solution that is "good enough" rather than "the best"? a Post-decisional justification b Satisficing c Selective attention d Evaluation apprehension e Maximizing The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 10-7 Which of the following refers to the ability to know when a problem or opportunity exists and to select the best course of action without conscious reasoning a Satisficing b Tacit knowledge c Intuition d Selective attention e Post-decisional justification The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 10-8 Which of these statements about intuition is TRUE? a Intuition relies on escalation of commitment to make decisions b Intuition is more likely to be found in men than women c Intuition is a trait that people acquire mainly through heredity d Intuition is a mythical belief that we can make decisions without thinking, whereas it does not exist in reality e Intuition relies on tacit knowledge to make decisions The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 10-9 Which of these is the tendency to repeat an apparently bad decision or allocate more resources to a failing course of action? a Programmed decision b Satisficing c Selective attention d Post-decisional justification e Escalation of commitment The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 10-10 Closing costs and self-justification are known causes of: a Satisficing b Programmed decision making c Selective attention d Escalation of commitment e Intuition The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 10-11 Separating decision choosing from those who evaluate the subsequent effectiveness of the decisions tends to: a reduce escalation of commitment b increase satisficing c discourage intuition d increase the use of programmed decision making e decrease satisficing The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 10-12 When a bank teller makes a service improvement suggestion to the branch manager, it represents which form of involvement? a Informal b Statutory c Indirect d Formal e High involvement The question was not answered The correct answer is "a" (Coaching responses are only available for answered questions) 10-13 Which of these refers to a form of employee involvement required by some governments that typically operates at both the work site as work councils and corporate level as supervisory boards? a Open book management b Informal involvement c Direct involvement d Gainsharing e Codetermination The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 10-14 Which of these represent the lowest level of employee involvement? a SDWTs b Communities of practice c Selective consultation d Gainsharing e Open book management The question was not answered The correct answer is "c" (Coaching responses are only available for answered questions) 10-15 Which of these are informal groups of people who are connected by their interest in a particular field of knowledge? a Quality circles b Codetermination groups c Statutory groups d Communities of practice e Self-directed work teams The question was not answered The correct answer is "d" (Coaching responses are only available for answered questions) 10-16 Work groups that complete an entire piece of work requiring several interdependent tasks and have substantial autonomy over the execution of these tasks are called a quality circles b self-directed work teams c coalitions d open book teams e low involvement teams The question was not answered The correct answer is "b" (Coaching responses are only available for answered questions) 10-17 Employee involvement works better in: a High power distance cultures b Highly individualistic cultures c In high command-and-control cultures d Social loafing cultures e Low power distance cultures The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) 10-18 To determine the optimal level of employee involvement, we need to know: a Whether employees have sufficient information to make the decision alone b Whether the problem is well structured (i.e., a programmed decision) c Whether you have sufficient information to make the decision alone d All of the above e Only 'a' and 'c' The question was not answered The correct answer is "e" (Coaching responses are only available for answered questions) TRUE or FALSE 10-1 The last step in the general decision making model is to make the decision True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-2 A non-programmed decision follows standard operating procedures True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-3 Two factors that interfere with identifying problems and opportunities are the decision-maker's imperfect perceptions and diagnostic skills True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 10-4 In organizations, all decisions are based on organizational objectives not the personal goals of the decision-maker True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-5 The higher the level of employee involvement, the less power people have over the decision process and outcomes True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-6 Statutory involvement is more widespread in Europe, where many countries have codetermination laws True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 10-7 A unique element of open book management is that it encourages employees to think of financial performance as a game that they can play and win True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 10-8 Traditional economic theory assumes that decision makers evaluate alternatives against a set of absolute standards True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 10-9 Intuition is the conduit through which people apply their tacit knowledge True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 10-10 The formality of employee involvement refers to the extent that employees participate through representation of peers True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-11 Self-directed work teams represent the lowest level of employee involvement True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-12 Sociotechnical systems theory helps us to determine how to create successful self-directed work teams True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) 10-13 Employee involvement works better in cultures with high individualism True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-14 When employee involvement is desirable, leaders need to recognize and overcome three barriers: cultural differences, synergy, and empowerment True / False The question was not answered The correct answer is "False" (Coaching responses are only available for answered questions) 10-15 According to the Vroom-Jago decision tree of employee involvement, the optimal level of employee involvement depends on whether subordinates will disagree over the preferred solutions True / False The question was not answered The correct answer is "True" (Coaching responses are only available for answered questions) ... "b" (Coaching responses are only available for answered questions) 10- 5 Which of the following is NOT an organizational behaviour finding about choosing decision alternatives? a Decision makers... answered The correct answer is "e" (Coaching responses are only available for answered questions) 10- 10 Closing costs and self-justification are known causes of: a Satisficing b Programmed decision... answer is "a" (Coaching responses are only available for answered questions) 10- 12 When a bank teller makes a service improvement suggestion to the branch manager, it represents which form of