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1 They hope to……… more passengers by improving the quality of their products B appeal A attract D earn C provide If sales keep falling, our manager is afraid this model will have to be……… C retained B discontinued A destroyed D damaged To have a clear idea of customers' requirements, the market……… used widely by retailers D campaign C decision A paper work B research The best companies……… everyone in the creation of their plan D mention C relate A concern B involve Timberland makes a range of ……… -wearing footwear C long B high A hard D best Staff can't gain more success at their team work if they are……… B generous C formal A happy D uncooperative Remember that trust is essential Your staff need a manager that they can strongly……… D report to A listen to B speak to C believe in A(n)……… of something means a different type of something D version B kind A edition C system In order to meet the……… , they have to work day and night during one month A agenda D deadline C plan B timetable 10 She gave up a well-paid job to join a meditation group She's completely changed her……… C timetable B lifestyle A lifetime D lifecycle 11 Many people say that negotiating……… varies from one culture to another D way A hobby B interest C behavior 12 ……… is the time that I spend working in my job in addition to my normal working hours D Overtime C Period B Long hour A Extra time 13 Dame Anita Roddick, the founder of the Body Shop, which……… in beauty and cosmetic features, is one of the three managers I admire most D focuses B interested C performs A specializes 14 We will have to turn to another supplier if you are not able to……… the goods this month C launch B deliver D order A manufacture 15 My mother doesn't like me to wear short skirts to church- she doesn't think they're……… A flexible D suitable C fashionable B popular 16 We're now in the middle of the negotiation of the contract, so we will……… our shareholders as soon as we win the contract A inform B speak C get D refuse 17 Neither sides were prepared to……… , so final agreement couldn't be reached in their negotiation C suggest D compromise B disagree A favor 18 In 1988, we were……… by a large multi-national company C talked over D thought over A run over B taken over 19 Your staff will often have good ideas and suggestions, so……… what they have to say C believe in D come up B think of A listen to 20 The aim of a……… is to give the stakeholders a good idea of where the business is heading B business idea C presentation D business plan A launching event 21 In some cultures, silence in a meeting is a sign of……… that means you are thinking carefully about what has been said B confidence A meditation D respect C patience 22 People are becoming more and more……… , so they often go to supermarkets to get high-quality meat produced with the best farming method which is good for health B fashion-conscious C price-conscious D brand-conscious A health-conscious 23 People say that a product is……… if it is very unusual or special B unique D popular A fashionable C economical 24 They are happy with the present……… system: low basic salary, high commission B tax C pension D promotion A payment 25 We have to……… the meeting for Friday because the CEO is busy all day Thursday D reschedule C report B recall A rewrite 26 My boss likes a(n)……… atmosphere during a negotiation where people feel comfortable and relaxed A formal D terrible C stress B informal 27 When my manager gets……… , he often bangs his fist on the table, even in formal meetings C calm A satisfied B hungry D angry 28 Unfortunately, we failed to……… the cost because of the changes in exchange rate, so we didn't keep within our budget B estimate C calculate A intend D prepare 29 The……… date is approximately one week after the date the order is placed A transport B delivery D transfer C ship 30 Finding out local……… can help investors a lot before jumping to the conclusion in building a new factory C requirement A growth B projects D conditions 31 They have……… the meeting for Tuesday p.m B cancelled A forecast D made C done 32 We have just……… survey of customers about the trends of their need C made up A carried out D called up B brought out 33 Who will be responsible for……… a speech at the next meeting? C doing A making B managing D taking 34 This laptop is really……… I have used it for many years without breaking D high-tech A long-lasting C best-selling B hand-made 35 The Maritime bank has reduced its……… rate by 0.8% since June A loan D debt C payment B interest 36 Their delivery is often late, so their customers always……… about it C like B praise D enjoy A complain 37 A place where people meet for an organized event is a/an……… B venue D hotel A amenity C seminal 38 Could you please give me a little more time to……… all the options? B take C make A choose D consider 39 The passengers were……… of the flight's delay B notified D saying C announced A expecting 40 Our office furniture is……… of the finest wood A made D come B done C used 41 They will……… , more people for their new factory C sell B employ A buy D improve 42 The country is now officially in……… Commercial and industrial activities are decreasing more people are becoming unemployed D prosperity A reduction C economic boom B recession 43 We have to move our office to another building because we are having our building……… A managed D made B placed C repaired 44 Nestle makes many of the world's……… food products A long-lasting B hard-wearing C best-selling D high-performance 45 A(n)……… product is expensive and usually of high quality A reliable C fashionable D best-selling B up-market 46 My company spent too much money on……… new products on TV A producing C launching D developing B advertising 47 They tend to invest in a huge advertising campaign to……… new customers around the world C make B win D fight A take Let me tell you its……… It’s 30 centimeters high, 20 centimeter long and 25 centimeters wide D style A shape C size B dimensions 49 If you……… the sales target of this month, you will get a high bonus C fail B exceed m A miss D lose 50 We have a special promotion on Labor Day and if you buy 10 computers now, we will give you an extra……… B practical D work C had worked 182 If you had told me you were coming, I ………… the documents ready for you D have had C had had B will have A would have had 183 They hope ………… the report well before next Friday's deadline B to finish D will finish C finishing A finish 184 If you are not happy with the agenda, we can………… the order of the presentations B variable A vary D variation C variety 185 ………… have to be signed by all parties involved or they are not valid B The contract C A contract D Contracts A Contract 186 You can contact me………… by e-mail or by telephone C either D neither B both A but 187 I think you will find that Ms Lang is on that subject than anyone else in this office A knowledgeably B knowledgeable D more knowledgeable C most knowledgeable 188 Any………… merchandise can be returned to the store for a complete refund A deflective B detective C deductive D defective 189 ………… your resume and references to my assistant before the end of the week D Given A To give C Giving 190 Your…………will help us get the work done on time A cooperate C cooperative B cooperation D cooperatively 191 People……… always willing to switch to a better product B are C be A is D being 192 Our new computer program is………… selling software on the market D the fastest B fastest A the fast C faster 193 Business travellers usually paperwork………… their flights A during C when B while D as 194 The person………… prepared this report has a real talent for writing C whose D she B who A which 195 A company cannot survive if losses are always …………profits C great than B greater than A great as D the greatest 196 The manager made his employees………… the computer training classes D attendance B attend C to attend A attending 197 The meeting will take place…………11:00 B on C for A in D at 198 The director ………… for his vacation and will not return until next week C has left B had left A leaving D will have left 199 The manager will have a meeting………… the client this afternoon to discuss the problem B to A for C with D as 200 Television advertising costs………… print advertising D more than C more as A most than B as much Choose the most appropriate request to clarify the saying: "We forecast an increase in sales ” B So what you're saying is that they are not sticking to their plan C Can you prove that? A You can, we can't sell much in the future? D Are you saying that business is picking up, then? What you say when you want to interrupt someone ? C I want to interrupt if you don't mind D Could you stop for a while? B Could I say something? A I would like to interrupt, please Choose the most appropriate request to clarify the saying: "I don't think I can finish my report by Wednesday." B So when will you finish the report? A So what you're saying is that you won't be able to meet the deadline D How come? C Can you say that again? Which of the following expressions IS NOT used to deal with interruptions? A I'd like to finish if I may D Just a moment, please B If you'll just let me finish C You can't interrupt me Choose the most appropriate request to clarify the saying: "Unfortunately, they did not estimate the costs properly." D Why not? B Can you tell us the reason? C I totally agree with you A You mean, it was a lot more expensive? Which of the following expressions IS NOT used to interrupt someone? D Sorry, could I just comment on that? A I have to say something B Could I just say something? C Sorry to interrupt but What you say if you are not quite clear about what the other person has just said? D What are you talking about? C How you mean exactly? A You are not clear, I'm afraid B Can you say it more loudly? Which of the following IS NOT the appropriate request to clarify the saying: "It seems that there's going to be a slight delay D Could I just comment on that? B low you mean exactly? A What exactly you mean by "slight delay"? C So what you are saying is that our flight is going to be delayed? You are speaking in the meeting What you say if you allow somebody to interrupt? A Go ahead B Let's talk D Please keep talking C Why not? 10 Which expression don't you use to give your opinion in a meeting? C In my opinion, we should … B I don't think it would be a good idea … A I think we should… D I would like to hear some more views 11 Which of the following statements is the most appropriate response when someone says: "We're all sorry to see you leave."? C Thank you I really enjoyed the meal D Don't mention it A I hope to meet you again It's been great to be here B People always say that to me 12 A colleague says "Good bye All the best." to you How should you respond? B And even better to you C No, you're the best A Good bye Keep in touch D Nice to meet you! 13 Which is the best reply when you hear: “Would you like to go out with me tonight?”? B It's Sunday afternoon already D That's a pity C It's very kind of you, but perhaps some other time A Thanks Same to you 14 GUEST says: "Thanks very much for your hospitality." - HOST should respond:" ” D You are welcome It's been great to have you with us C No problem B Not at all Now it's your turn to invite us A Many happy returns Which of the following statements IS NOT used when people say goodbye? C Thanks ever so much for your hospitality D Keep in touch B That's very kind of you A I hope we'll see you again soon 16 Which of the following statements is the most appropriate response when someone says: "Have a good weekend."? A It's Saturday afternoon already C Thanks Same to you B It's very kind of you but perhaps some other time D Thanks for looking after me so well 17 Which of the following IS NOT the appropriate question for the answer: "I like to go out to restaurants "? A What you like to in your free time? C What you usually after work? B How you spend your weekends? D Would you like to go out for dinner tonight? 18 Choose the most appropriate response to the saying: "It's been a pleasure working with you.” D Pleasure is very good C That was really hard work, wasn't it? A Yes, I like pleasure too B I've enjoyed it too Thank you 19 Choose the most suitable answer to the question: "What people like doing here in their spare time.” D I don't know I haven't planned anything B I specialize in traditional designs C l'd like to take it easy A Well, we like the same things as Western people 20 Which of the following is the most appropriate question for the answer: "I generally watch television with my wife." B Would you like to visit a human this evening? A Can you tell me about any interesting places to visit? D How you spend your evenings? C Where are you going for your holiday this year? 21 You are in a negotiation What should you say if you want to create a solution? C If you like, we will change our mind D We'd better suggest a solution A I'd like to make a suggestion B Can I create a solution? 22 You are in a negotiation What should you say if you want to refuse a proposal? D I'm afraid we won't that B That would be difficult for us C I refuse your proposal A Sorry, your proposal is not good 23 You are in a negotiation What should you say if you want to accept a proposal? A I accept C I suppose that's acceptable B I will agree D I will think about it 24 You are in a pay rise negotiation with your boss What should you say if you want to express your point of view? B Why don't you give me a pay rise? C What I want is a pay rise A I believe I should be paid more D You haven't given me a pay rise before 25 What should you say to calm down your negotiating partner? A Have a break C You should calm down in our negotiation D Let's have a break and come back with some fresh ideas B Please don't behave like that 26 You are in a negotiation What should you say if you want to close a negotiation? C It is time to finish our negotiation A There is nothing left to negotiate B Let's go over the main points again D Time is up 27 You are a salesperson What should you say to persuade your boss to give you a pay rise? A A salesperson always needs a pay rise D I've always met my sales targets B A pay rise will motivate me C If I were you, I would give your salespeople a pay rise 28 You are in a negotiation What should you say if you want to express understanding of a position? D Don't worry I understand A OK, I see your point of view C That's OK B That seems to be fine 29 A customer calls about the wrong order you sent What should you say to apologize for that? D Sorry, what did you say? A I'm sorry but it is your mistake C I'm terribly sorry It's our fault entirely B Sorry, we are not responsible for that 30 You call a company and want to make a complaint about the product you bought from them What should you say? A I want to complain C Who can I complain to? D Shall I complain? B I'd like to make a complaint 31 What you say to introduce the product? B I'm going to tell you about an exciting new product A I'd like to introduce you to the product D Let's get down to the product C To start with, it's made of the finest wood 32 What you say to describe the product? C I'm afraid it's not available this year B It's 20 cm long, 12 cm wide and cm thick D We plan to launch it in the next months A We are expert furniture makers 33 What you say to state the product's uses? B Without the battery it's just under 250g D It is well-made and inexpensive C It is available in black, gold and silver A You can use it in three different ways 34 What you say to list selling points of the product? C It has a unique design A I agree Absolutely unique B: It will be sold everywhere D It is delivered within a week 35 What you say to refer to benefits of the product? C We often offer a discount of % to new customers B It is made from pure silk D Its three key benefits are speed, safety and company A We are going to launch an advertising campaign 35 What you say to refer to benefits of the product? C We often offer a discount of % to new customers B It is made from pure silk D Its three key benefits are speed, safety and company A We are going to launch an advertising campaign 37 What is the best response to the question 'What colours is it available in?"? A The special screen gives excellent images C It's got a very atractive colour and it's great value for money D It comes in three shades of brown, catch with a matt or gloss finish B I'm afraid it's not available this year 38 What is the best response to the question What kind of guarantee you offer?'"? D As you can see, it's ideal for travelling A Everything is still under guarantee C There's a 12-month basic guarantee on all our products B Of course We always 39 What you say if you want to know the main features of the product? B Could you tell us something about the special features of your office furniture? D What kind of guarantee you offer? A Do you think every product must have its unique selling points? C Have you got any special features? What you say if you want to know the material of the product? A What is it made of? C What is it ideal for? B Where was it made? D What is it used for? 41 In a negotiation, a person says "Can I go over what we've agreed?" That person is…………… D closing the negotiation A expressing a point of view B calming down C creating a solution 42 In a negotiation, which expression you use if you want to create solutions? D Why don't we create other solutions? A I'd like to make a suggestion B Can I say something? C I am looking forward to solutions 43 Which expression you use if you want to calm down your negotiating partner? D Put yourself in our shoes A Don't get angry, please B I understand what you are saying C I believe what you have just said 44 After your product presentation, what you say to invite questions? A Ask me if you are not clear D Why don't you ask me questions? B If you want to know more about our product, please ask me some questions C Would anyone like to ask a question? 45 Which expression you use to introduce your new product? D We are manufacturing a lot of new products C And now, a word or two about our product's selling points B Have you bought our new product yet? A This is our new product 46 A colleague introduces you to Obama: "Can I introduce you to Obama?", you reply: A Of course My name's Maria Smith B Pleased to meet you My name's Maria Smith C Your name is Peter? Now I know it D It's very interesting This is the first time I have seen you 47 You have not seen David for several months Which of the following you say D Is your name David? him again? C I haven’t seen you before, David A David, nice to meet you again B It was nice talking to you, David 48 How you respond if someone says "Because me Could I just say something?"." ? D Please don't A I'm sorry You can’t B Sorry, but I don't want to C Just a moment, please 49 Which of the following expressions you use if you don't understand what the speaker is saying at a meeting? D Sorry What was that? A Sorry I didn't know that B Why you say that? C Sorry Are you saying ? 50 You want to clarify a point in your presentation You say: B I am not clarifying that C All that I want is D She'd like to say… A What I mean is