TÓM tắt TIẾNG ANH quản lý nhà nước đối với dịch vụ thanh toán không dùng tiền mặt trong thanh toán nội địa của các ngân hàng thương mại việt nam

MINISTRY OF EDUCATION AND TRAINING THUONGMAI UNIVERSITY - NGUYEN THI NGOC DIEM STATE MANAGEMENT OF NON-CASH PAYMENT SERVICES IN DOMESTIC PAYMENT OF VIETNAM’S COMMERCIAL BANKS Major : Economic Management Code : 62.34.04.10 SUMMARY OF DOCTORAL THESIS IN ECONOMICS Hanoi, in 2018 The Thesis was completed at the Vietnam University of Commerce Supervisor: Assoc Prof Dr NGUYEN THI PHUONG LIEN Dr NGUYEN THI HAI HA Reviewer 1: ………………………………………… Reviewer 2: ………………………………………… Reviewer 3: ………………………………………… The Thesis will be protected before the Thesis Evaluation Council in the University level at ……………………….…… ……………………………………… At… hour.…date… month… year ……… The Thesis can be found at: National Library Library of Vietnam University of Commerce LISTS OF PUBLISHED WORKS Nguyen Tran Hung and Nguyen Thi Ngoc Diem (2016), “Develop the payment of electronics invoices in Vietnam” Journal of Trade Science, no 94 (2016), 3-12 Nguyen Thi Ngoc Diem (2016), “State management of non-cash payment services in Vietnam in the process of international economic integration” International Scientific Conference “Vietnam's economic development in the process of international integration” Vietnam University of Commerce, in 2016, 962 – 974 Nguyen Thi Ngoc Diem (2017), “Current status of infrastructure for non-cash payment of Vietnam’s commercial banks” Journal of Industry and Trade, no in June (2017), 402-307 INTRODUCTION The urgency of thetheme Payment of commercial business in the socio-economy in general, through the system of commercial banks in particular, has been proving its indispensable role in socio-economic activities.The modern payment system of the economy quickly and fully reflects the socio-economic activities which are represented by cash flows from operations arising until the ending of the settlement of each transaction The bottlenecks at any stage of the payment process will lead to delays, adversely affect operations, even lead to systemic insolvency and it threatens to destabilize the economy - society Moreover, the damage, loss in commercial business payment is not small.Therefore, the state management of commercial business payment in the domestic payment of commercial banks is more important than ever However, state management of this service is facing many difficulties due to the rapid development of information technology and the link between commercial banks on the technology platform The rapid development of technology can lead to the outbreak of commercial business payment services, it creates conditions for customers to use new payment services with higher utility but can also cause risks to payment systems in commercial banks in general and risks to customers in particular At present, there are not many in-depth studies on state management of commercial business payment services in the domestic payment of Vietnam’s commercial banks In that context, the Thesis is addressed with the theme "State management of non-cash payment services in domestic payment of commercial banks in Vietnam" it contributes to resolving the limitations and problems in state management of commercial business payment services in domestic payment of Vietnam’s commercial banks in order to boost payments in the social economy in Vietnam efficiently, contribute to stable currency circulation Purposes and tasks Study's purposes: May propose solutions and recomendations based on scientific and practical basis in order to improve the state management of commercial business payment services of Vietnam’s commercial banks Tasks: To achieve the purposes, the thesis sets out specific tasks: - Systematize a number of basic theoretical issues related to commercial business payment services and state management of commercial business payment services in domestic payment at commercial banks - Study the experiences of developed and developing countries, on that basis we can draw the necessary lessons for Vietnam in providing services and managing the development of commercial business payment services - Analyze and assess the state management situation of commercial business payment services in the context of renovation in Vietnam - Propose orientations and list solutions to improve the state management of commercial business payment services in Vietnam Objects and scope of the study Objects of the study The theoretical and practical basis of the state management of commercial business payment services in domestic payment of commercial banks Scope of the study Content: The Thesis focuses on the state management of the State Bank of Vietnam for commercial business payment services in domestic payment of Vietnam’s commercial banks at the macro level Managed object: The Thesis focuses on management activities of the main objects - central bank, state bank Space: The Thesis focuses on the state management of commercial business payment services of Vietnam’s commercial banks Duration: The Thesis will study the state management of commercial business payment services of Vietnam’s commercial banks in the period of 2012 - 2017; The solutions and recommendations will be applied for the period from now to 2020 with a vision to 2030 New contributions of the thesis New contributions in academic and theoretical issues: - Clarify the contents of commercial business payment services of commercial banks; - Analyze and comment the state management contents of the Central bank/State Bank for the domestic payment activities of commercial banks according to the management functions and contents of service activities, establish evaluation criteria and three groups of factors affecting the state management of commercial business payment services; - Analyze, summarize and draw lessons for state management of commercial business payment services of Vietnam’s commercial banks New contributions in practice: - Evaluate the status of services and conditions for developing commercial business payment services in domestic payment of Vietnam’s commercial banks The conditions of infrastructure and technology have been improved and upgraded However, some conditions on the payment system, intermediary payment, some legal documents have not fully and promptly responded to the development of commercial business payment services in domestic payment through commercial banks in Vietnam - Analyze the state management situation of payment activities in domestic payment of Vietnam's commercial banks in the period of 2012-2017 in the following aspects: promulgating mechanisms and policies; developing the management apparatus; using the tools of inspection and supervision for payment activities through commercial banks From that point, we can evaluate the achievements, limitations and causes of the state management over payment activities in the domestic payment through Vietnam's commercial banks The main limitation in state management of commercial business payment services in domestic payment through Vietnam's commercial banks: The effectiveness of management activities is low and efficiency is not adequate; it is not suitable with the practice of developing commercial business payment services, no guarantee of uniformity and stability The main solutions that the thesis aims to are: - Perfect the legal environment for commercial business payment services in domestic payment of Vietnam's commercial banks - Perfect and improve the quality of activities of guiding and organizing the State management over commercial business payment service in domestic payment of Vietnam's commercial banks - Perfect the inspection, supervision and handling of violations in the provision process of commercial business payment services in domestic payment of Vietnam's commercial banks The structure of the thesis In addition to the introduction, conclusion, list of research works of research student, reference list, appendix, the Thesis consists of chapters, specifically: Chapter 1: Study's overview and research methods of the thesis's theme: Chapter 2: Theoretical issues and practical experience on state management of non-cash payment services in domestic payment of commercial banks Chapter 3: Status of services and state management of non-cash payment services in domestic payment of Vietnam's commercial banks Chapter 4: Development orientation and solutions to improve the state management of non-cash payment services in domestic payment of Vietnam's commercial banks Chapter STUDY'S OVERVIEW AND RESEARCH METHODS OF THE THESIS'S THEME 1.1 Overview of research situation related to thesis's theme 1.1.1 Studies on the development of commercial business payment services of commercial banks Case studies on this issue include: Trinh Thanh Huyen (Doctoral thesis in 2012) “Development of commercial business payment through commercial banks in Vietnam”; Hoang Tuan Linh (Doctoral thesis in 2009) “Solutions on the card service development at commercial banks in Vietnam”; Kham Pha Panmalaythong (Doctoral thesis in 2012) "Completion and development of commercial business payment of national treasury Laos”; Le Van Luyen (Sectoral research theme for 2014) "Development orientations and solutions for managing intermediary payment services in Vietnam”; Nghiem Thanh Son (Sectoral research theme for 2012) "Completion of the overall structure of payment systems in Vietnam by 2020”; Project on non-cash payment in the period of 2006-2010 and orientations to 2020; Tao Zhu and Eliot Maenner (2009); Łukasz Goczek, Bartosz Witkowski (2015); Yancho Dimov(2011) Until now, there have been no studies on risk identification Studies on risk in investing stocks abroad are mostly quantitative research in the following three directions 1.1.2 Studies on state management of banking services Case studies on this issue include: Dao Anh Tuan (Doctoral thesis in 2013) "State management of e-commerce"; Le Ngoc Lan (Doctoral thesis in 2013) "State management of credit activities of Vietnam's commercial banks”; Pham Ngoc Ngoan (Doctoral thesis in 2010) "Perfection of state management of payment card services at Vietnam'a commercial banks"; Can Quoc Hung (Doctoral thesis in 2009) "Perfection of structure and management of payment activities through payment service providers in Vietnam"; Nguyen Thi Thuy(Doctoral thesis in 2012) "Perfection of management mechanism of payment activities through payment service providers in Vietnam” 1.1.3 Studies' space and scientific and practical value are inherited from published research works 1.1.3.1 Limitations and spaces of studies - Most of the new studies is limited to the case study in some commercial banks, it has not researched the whole banking system yet;Most of these studies only researched on the development of commercial business payment services or management ways of payment service providers without deep research on state management of commercial business payment services; The research data before 2012; The authors mainly offer solutions to develop commercial business payment services of commercial banks and some proposals and recommendations for commercial banks Currently, there is a space in both theoretical and practical issues of state management for this service in the period 2012 to 2017, including the following main issues: - Theoretical basis for state management of commercial business payment services in domestic payment of commercial banks; The contents of the state management of commercial business payment services in domestic payment of Vietnam's commercial banks shall comply with the management functions and contents of service activities, create the evaluation criteria and factor groups affecting the state management of commercial business payment services - Comprehensive surveys and assessments on state management situation of commercial business payment services in domestic payment of Vietnam's commercial banks in the period of 2012-2017; Results, limitations and causes of limitations in the state management of commercial business payment services in domestic payment of Vietnam's commercial banks - Proposals have scientific and practical basis on orientation and solutions to improve the state management of commercial business payment services in domestic payment of Vietnam's commercial banks in the period from now to 2020 with a vision to 2030 to perfect and improve the quality, validity and efficiency of state management of this service 1.1.3.2 The scientific value of the thesis is inherited - The basic theoretical issues of commercial business payment through commercial banks in the market economy; Components of payment systems, risk and risk management in commercial business payment;Conditions for the development of commercial business payment in Vietnam; Analyses of the status and level of commercial business payment development in Vietnam in recent years; A system of solutions for commercial business payment development through commercial banks in Vietnam in a safe and effective way 1.2 Research questions of the thesis - What are the factors that affect the demand for commercial bank payment services through commercial banks, trends and levels of impact? How does the State need to have policies and organizational management for this service to develop services? - What is the state of implementation of state management contents of commercial business payment services through Vietnam's commercial banks in the period of 2012-2017? What problems need to continue to study to improve? - Criteria for assessment and status of quality, validity and efficiency of state management of commercial business payment services in domestic payment of Vietnam's commercial banks according to these criteria? - What measures should be taken to improve the state management of commercial business payment services in Vietnam, contributing to the comprehensive development of commercial business payment service at Vietnam's commercial banks in the period of 2018-2020, with a vision to 2030? 1.3 Research methods and models of the thesis's theme 1.3.1 Research methods of the thesis’s theme 1.3.1.1 Collection method of information - Primary information: In order to have a scientific and practical basis for the assessments of the current situation and orientation for improving the state management of commercial business payment services in domestic payment in Vietnam, research student interviewed some experts and investigated sociology with the questions predesigned - Secondary information: The secondary data is taken from the databases of state banks, banking associations, some commercial banks in the period of 2012-2017 In addition, some secondary information 2.2.1 Concepts, objectives and methods of State management of commercial business payment services in domestic payment of commercial banks 2.2.1.1 Concept State management of commercial business payment services of commercial banks is that the State uses mechanisms and policies to organize and affect the commercial business payment services of payment service - commercial banks providers in order to make payment activities in the economy smooth, convenient and effective 2.2.1.2 Objectives - General objective: To contribute to the implementation of national monetary policy Establishment of a legal framework for commercial business payment services to develop widely Ensure timely management of the State for commercial business payment services To create a healthy and active payment activities of commercial business, create confidence for people and help commercial banks maintain and consolidate their prestige in the marketplace - Specific objectives: The central bank as the manager (the manager); For credit institutions and non-bank units which are permitted by the central bank to carry out intermediary activities, the banks shall have to receive, deploy and organize the payment according to the policy mechanism and regulations specific of the central bank; For economic organizations, social organizations, enterprises and all citizens as well as foreigners operating in the territories which wish to make payment and use payment services for commercial business, they must abide by law and regulations of the State that direct payment service providers provide guidance for implementation 2.2.1.3 Governance method Governance methods of the central bank include: administrative methods, economic methods and methods of education, persuasion 2.2.2 Content of State management of commercial business payment services in domestic payment of commercial banks 2.2.2.1 Under the management function: policy development; Organizing the implementation; Inspection, supervision and handling of violations) 2.2.2.2 According to the content of service activities: Commercial bank management provides services to open account of payment of commercial business for customers; Management of commercial banks providing business commercial payment services to customers; Management of commercial banks to organize payment systems 2.2.3 Evaluation criteria and factors affecting state management of commercial payment services in domestic payment of commercial banks 2.2.3.1 Criteria for State management assessment for business payment services in commercial payment of commercial banks Effectiveness criteria, efficiency criteria, appropriate criteria, sustainability of State management for commercial payment services 2.2.3.2 Factors affecting state management of commercial business payment services in domestic payment of commercial banks - Factors belong to the management subject: macro environment and state policies; Human resources of state management agencies; Level of IT application of state management agencies - Factors belong to the institutional controls: operational status of commercial banks; Executive capacity and human resources in the field of payment - Factors of network payment behavior: The socio-economic environment; Technology and infrastructure for commercial business payment; Population structure and educational level; Psychological factors 2.3 State management experience for commercial payment services in domestic payment of commercial banks in some countries in the world and lesson learned for Vietnam 2.3.1 Experience of some countries on state management of commercial business payment services in domestic payment of commercial banks The thesis focuses on the experience of some countries with commercial payment systems being developed with representatives from the US, Korea, Japan and China, including: Experience in developing strategies for commercial payment development, experience in developing, promulgating laws and policies on commercial payment services, experience in implementing payment service of commercial business 2.3.2 Lessons learned for Vietnam First, there should be policies and regulations of the state Second, the development of commercial payment services should pay attention to such issues as: people's intellectual level, weak technological infrastructure, permeability Third, coordination between the state and commercial banks in the construction of synchronous payment infrastructure, connection of payment systems; Fourth, development of commercial business payment services need to follow the roadmap; Fifth, attention should be paid to the trade off between management easing and tightening of management of commercial business payment services Chapter STATUS OF SERVICES AND STATE MANAGEMENT OF NONCASH PAYMENT SERVICES IN DOMESTIC PAYMENT OF VIETNAM'S COMMERCIAL BANKS 3.1 Current status of commercial business payment services in domestic payment of Vietnam’s commercial banks and conditions for the service development 3.1.1 An overview of the system of commercial banks and commercial business payment services in Vietnam At present, the commercial banking system in Vietnam has four state-owned commercial banks and 31 joint-stock commercial banks The scale of charter capital gradually increased over the years, of which, in 2017 compared with 2012, the charter capital of state commercial banks increased by 31.37%, the charter capital of joint stock commercial banks increased only 13,08% Capital adequacy ratio (CAR) of each bank as well as the system is improved day by day By the end of 2017, the proportion of cash / total means of payment tends to decrease, from 14.2% in 2010 to now to 11.99% 3.1.2 Current status of commercial business payment services in domestic payment of Vietnam’s commercial banks 3.1.2.1 The status of opening accounts and supplying means of payment of commercial banks Figure 3.4 The number of individual accounts and account balance for the period 2012-2017 3.1.2.2 Results of providing commercial business payment services by each means of payment Figure 3.6 The volume and value of trading liquidity of means of payment for commercial business of period 2012-2017 3.1.2.3 Risk situation and risk management in payment of commercial business of commercial banks Risks in Commercial Business Payments: Facing high-tech crime with more sophisticated methods and tricks * Risk management in the payment of commercial business of commercial banks: Commercial banks, constantly investing, upgrading and applying modern technology to create convenience for customers, the security, safety and security in the payment is placed on top Customers are more alert to the tricks of online criminals, not provide personal information, account information, password to the suspect to avoid abuse 3.1.3 Situation analysis of conditions for developing commercial business payment services in domestic payment of commercial banks in Vietnam 3.1.3.1 Socio-economic situation of Vietnam in recent years Vietnam is increasingly recognized by many countries with a market economy together with bilateral and multilateral trade agreements such as joining TPP which are being promoted by the government, contributing to the completion of the economic structure 3.1.3.2 The current status of infrastructure serving the payment of commercial business of commercial banks in Vietnam a The status of technology for developing commercial payment services in domestic payment Infrastructure for payment activities of commercial banks has been strengthened and improved By the end of 2017, the country has developed 268,813 POS devices for card payment and 17,558 ATM devices for the service of the card holder's payment activities The sharing of networks and enhancing interconnection of ATM and POS systems is also actively implemented Core banking system has been widely applied in most banks in Vietnam b The status of payment transmission systems - Current status of the banking payment system: the internal payment system of commercial banks; Electronic clearing system; Electronic inter-bank payment system; Bilateral payment system between commercial banks; Payment intermediaries - The status of card switching centers: On December 22, 2014, the Prime Minister signed the Decision No 2327 / QD-TTg approving the exemption from economic concentration post mergering for Banknetvn and Smartlink 3.1.3.3 Current status of the network of payment service providers and payment intermediaries a The status of organizations providing payment services In 2017, the State Bank has 63 branches across the country State-owned banks play a pivotal role in the operation and management, ensuring the safety and efficiency of the entire payment system and at the same time monitoring the system in the economy Management and supervision of payment operations is the most important function of the State Bank As of 31/12/2017, the whole payment market has 20 non-bank institutions licensed by the State Bank to provide payment services Especially in 2016, Vietnam National Financial Switching Joint Stock Company (Banknetvn) changed its name to Vietnam National Payment Joint Stock Company (Napas) since 04/02/2016 b The status of organizations providing intermediary payment services In recent years, many non-bank organizations have been involved in providing payment services between banks and customers For the type of service providing payment infrastructure, the company mainly provides two services: financial switching service and online payment gateway service 3.1.3.4 The legal status of commercial payment services in the domestic payment of commercial banks in Vietnam The legal framework for commercial payment services has gradually been strengthened, infrastructure has been paid attention by the banking system and invested in, to modernization all of them 3.1.4 Influence verifying of some factors on the development of commercial business payment services in domestic payment of commercial bank in Vietnam Bartlett and KMO test results for the observed variables: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of ,662 Sampling Adequacy Bartlett's Test of Approx Chi3429,7 Sphericity Square 30 df 276 Sig ,000 Analyzing the effects of F1, F2, F3, F4 and F5 on satisfaction and willingness to use commercial payment instruments KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of ,629 Sampling Adequacy Bartlett's Test of Approx Chi65,987 Sphericity Square df Sig ,000 The Bartlett and KMO test results for the dependent variables show that KMO = 0.629> 0.50, satisfies the requirement for EFA implementation, and, according to Kaiser (1974), if KMO> 0.6 is acceptable, Sig = 0.000