Business communication building critical skill 3rd by locker module 18

PPT PPT Module Module 18 18 Working Workingand and Writing Writingin inTeams Teams McGraw-Hill/Irwin ©2007, The McGraw-Hill Companies, All Rights 19-2 Working Working and and Writing Writing in in Teams Teams  To learn how to  Work in teams  Be a productive leader  Resolve conflicts constructively  Write collaborative documents 19-3 Working Working and and Writing Writing in in Teams Teams Start by answering these questions:  What kinds of messages should groups attend to?  What roles people play in groups?  How should we handle conflict?  How can we create the best coauthored documents? 19-4 Types Types of of Group Group Messages Messages  Informational  Focus on the problem or challenge, data, and possible solutions  Procedural  Focus on methods and process  Interpersonal  Focus on people, promoting friendliness, cooperation, and group loyalty 19-5 Stages Stages of of Group Group Development Development  Orientation  Members develop social cohesiveness  Formation  Members choose a leader and define the problem  Coordination  Members most of the work; the longest phase  Formalization  Members seek consensus 19-6 Positive Positive Roles Roles in in Groups Groups  Seeking Information and Opinions  Giving Information and Opinions  Summarizing  Evaluating  Coordinating 19-7 Roles Roles That That Help Help Build Build Loyalty Loyalty  Encouraging Participation  Solving Interpersonal Problems  Relieving Tensions  Checking Feelings  Listening Actively 19-8 Negative Negative Roles Roles in in Groups Groups  Blocking  Dominating  Clowning  Withdrawing 19-9 To To Reduce Reduce Group Group Conflicts Conflicts  Make responsibilities and ground rules clear at the beginning  Discuss problems as they arise  Realize that group members are not responsible for each others’ happiness 1910 Steps Steps in in Conflict Conflict Resolution Resolution  Make sure that the people involved really disagree  Check to see that everyone’s information is correct  Discover the needs each person is trying to meet  Search for alternatives  Repair bad feelings 1911 To To Respond Respond to to Criticism Criticism  Paraphrase  Check for feelings  Check for inferences  Buy time with limited agreement  Use you-attitude to see the other person’s point of view To To Create Create Co-Authored Co-Authored Documents Documents  Allow time to discuss problems and find solutions  Get to know group members  Be a responsible group member  Be aware of differences in seeing things and expressing ideas  Remember that oral agreement may not lead to a strong written document 1912 ... Write collaborative documents 19-3 Working Working and and Writing Writing in in Teams Teams Start by answering these questions:  What kinds of messages should groups attend to?  What roles people