Business communication building critical skill 3rd by locker module 17

PPT PPT Module Module 17 17 Listening Listening McGraw-Hill/Irwin ©2007, The McGraw-Hill Companies, All Rights 17-2 Listening Listening ♦To learn how to  Listen rather than simply hear  Listen actively  Continue to build goodwill 17-3 Listening Listening Start by answering these questions:  What good listeners do?  What is active listening?  How I show people that I’m listening to them?  Can I use these techniques if I really disagree with someone? 17-4 To To Use Use Active Active Listening Listening ♦Pay attention ♦Focus on the other speaker(s) ♦Avoid assumptions ♦Listen for feelings as well as facts 17-5 Active Active Listening Listening Techniques Techniques ♦ Paraphrase content ♦ Mirror the speaker’s feelings ♦ State your own feelings ♦ Ask for information or clarification ♦ Offer to help solve the problem 17-6 To To Show Show You’re You’re Listening Listening ♦Acknowledge comments with  Words  Nonverbal symbols  Actions  .. .17- 2 Listening Listening ♦To learn how to  Listen rather than simply hear  Listen actively  Continue to build goodwill 17- 3 Listening Listening Start by answering these... disagree with someone? 17- 4 To To Use Use Active Active Listening Listening ♦Pay attention ♦Focus on the other speaker(s) ♦Avoid assumptions ♦Listen for feelings as well as facts 17- 5 Active Active... State your own feelings ♦ Ask for information or clarification ♦ Offer to help solve the problem 17- 6 To To Show Show You’re You’re Listening Listening ♦Acknowledge comments with  Words  Nonverbal