Experiencing MIS 10th by m kronenke chapter 11

Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11 Experiencing MIS 10th by m kronenke chapter 11

Using MIS 10th Edition Chapter 11 Information Systems Management Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-1 "Outsourcing the development of a strategic application seems risky " • Team discuss outsourcing ARES development to India • Raj’s friend in India (Sandeep) is a developer • Successfully developed C# app for him • Risks: What if he doesn’t finish? Takes code? Loses interest? • Will cost to times as much to develop in US • Bite the bullet and hire own programmers Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-2 Study Questions Q11-1 What are the functions and organization of the IS department? Q11-2 How organizations plan the use of IS? Q11-3 What are the advantages and disadvantages of outsourcing? Q11-4 What are your user rights and responsibilities? Q11-5 2027? Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-3 The Major Functions of the IS Department Q11-1 What are the functions and organization of the IS department? • Plan use of IS to accomplish organizational goals and strategy • Manage outsourcing relationships • Protect information assets • Develop, operate, maintain computing infrastructure • Develop, operate, maintain applications Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-4 How Is the IS Department Organized? Q11-1 What are the functions and organization of the IS department? Figure 11-1 Typical Senior-Level Reporting Relationships Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-5 What IS-Related Job Positions Exist? Q11-1 What are the functions and organization of the IS department? Title Responsibilities Knowledge, Skill, and Characteristics Requirements Business analyst, IT Work with business leaders and planners to develop processes and systems that implement business strategy and goals Knowledge of business planning, strategy, process management, and technology Can deal with complexity See big picture but work with details Strong interpersonal and communications skills needed Systems analyst Work with users to determine system Strong interpersonal and communications requirements, design and develop skills Knowledge of both business and job descriptions and procedures, technology Adaptable help determine system test plans Programmer Design and write computer programs Test QA engineer Develop test plans, design and write Logical thinking, basic programming, automated test scripts, perform superb organizational skills, eye for detail testing Logical thinking and design skills, knowledge of one or more programming languages Figure 11-2 Job Positions in the Information Systems Industry Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-6 What IS-Related Job Positions Exist? (cont’d) Q11-1 What are the functions and organization of the IS department? Title Responsibilities Knowledge, Skill, and Characteristics Requirements Technical writer Write program documentation, help text, procedures, job descriptions, training materials Quick learner, clear writing skills, high verbal communications skills Tech support engineer Help users solve problems, provide training Communications and people skills Product knowledge Patience Network administrator Monitor, maintain, fix, and tune computer networks Diagnostic skills, in-depth knowledge of communications technologies and products Consultant, IT Wide range of activities: programming, testing, database design, communications and networks, project management, security and risk management, social media, strategic planning Quick learner, entrepreneurial attitude, communication and people skills Respond well to pressure Particular knowledge depends on work Figure 11-2 Job Positions in the Information Systems Industry Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-7 What IS-Related Job Positions Exist? (cont’d) Q11-1 What are the functions and organization of the IS department? Title Responsibilities Knowledge, Skill, and Characteristics Requirements Technical sales Sell software, network, communications, and consulting services Quick learner, knowledge of product, superb professional sales skills Project manager, IT Initiate, plan, manage, monitor, and close down projects Management and people skills, technology knowledge Highly organized Manager, IT Manage teams of technical workers and manage the implementation of new systems Management and people skills, critical thinking, very strong Database administrator Manage and protect database Diplomatic skills, database technology knowledge Figure 11-2 Job Positions in the Information Systems Industry Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-8 What IS-Related Job Positions Exist? (cont’d) Q11-1 What are the functions and organization of the IS department? Title Responsibilities Knowledge, Skill, and Characteristics Requirements Business intelligence analyst Collaborate with cross-functional teams on projects, analyze organizational data Excellent analytical, presentation, collaboration, database, and decisionmaking skills Chief technology officer (CTO) Advise CIO, executive group, and project managers on emerging technologies Quick learner, good communications skills, business background, deep knowledge of IT Chief information officer (CIO) Manage IT departments, communicate with executive staff on IT- and IS-related matters Member of the executive group Superb management skills, deep knowledge of business and technology, and good business judgment Good communicator Balanced and unflappable Chief information security officer (CISO) Manage IS security program, protect the organization’s information systems and information, manage IS security personnel Deep knowledge of security threats, protections, and emerging security threat trends Excellent communication and diplomacy skills Good manager Figure 11-2 Job Positions in the Information Systems Industry Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-9 Salaries for Information Systems Jobs Q11-1 What are the functions and organization of the IS department? Figure 11-3 Salaries for Information Systems Jobs Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-10 IS/IT Outsourcing Alternatives Q11-3 What are the advantages and disadvantages of outsourcing? Figure 11-7 IS/IT Outsourcing Alternatives Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-20 What Are the Risks of Outsourcing? Q11-3 What are the advantages and disadvantages of outsourcing? Figure 11-8 Outsourcing Risks Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-21 Benefits Outweighed by Long-Term Costs Q11-3 What are the advantages and disadvantages of outsourcing? • Dangers – Unit fixed cost contract prevents economies of scale – Vendor de facto sole source – Changing pricing strategy – No easy exit (tightly integrated vendor) – Difficult to know if vendor well managed Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-22 Q4: What are Your IS Rights and Responsibilities? Q11-4 What are your user rights and responsibilities? Figure 11-9 User Information Systems Rights and Responsibilities Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-23 Information Systems Management in 2027 Q11-5 2027? • Internal hardware infrastructure moved to the cloud • Ubiquitous mobile devices at work • BYOD policies meet employer needs and strategies • Use of social media in true Enterprise 2.0 style • Social media support project management • IoT provides opportunity for innovation within company Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-24 Information Systems Management in 2027 (cont’d) Q11-5 2027? • IS departments lose control of devices • IS department cultural change – CIO full-fledged member of executive suite – Key player for gaining competitive advantage Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-25 Watching The Watchers Security Guide • What would you be willing to to get $14.3 million? • The director of information security for the state of Iowa lottery installed a rootkit on the computer that chooses the winning numbers • Bought winning tickets in advance • Wiped hard drives to destroy evidence • Audits and better access control might have prevented the theft Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-26 Watching The Watchers (cont’d) Security Guide • IT security workers often manage and have access to log files • IT security workers have the access, opportunity, and skill to potentially tamper with these log files • Other strategies include: – Ensure that employees understand what behaviors are permitted – Separation of knowledge and duties – External monitoring Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-27 Senior Data Analyst Career Guide Chris Treasure at Boncom Q What attracted you to this field? A “Data is an amazing journey You can begin with an unstructured mess of numbers that has no meaning By taking steps to clean and enrich that data, it can lead to findings that have real power.” Q What advice would you give to someone who is considering working in your field? A “Study subjects related to data, take steps to understand business, and become an effective communicator Look for opportunities to learn from others Gaining experience with tools and real data sets can be difficult, but an internship can be an opportunity to both.” Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-28 Active Review Q11-1 What are the functions and organization of the IS department? Q11-2 How organizations plan the use of IS? Q11-3 What are the advantages and disadvantages of outsourcing? Q11-4 What are your user rights and responsibilities? Q11-5 2027? Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-29 Automating Labor Case Study 11 • McDonald’s former CEO Ed Rensia stated that a single $35,000 robotic worker would cost less and be more productive than a $15-an-hour human worker – The hamburger-making robot can make 400 burgers per hour, every hour, without a break – It can completely replace three human fast-food workers Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-30 Automating Labor (cont’d) Case Study 11 • In 2016, Foxconn (supplier to Apple) replaced 60,000 factory workers with robots • Airbus is going to use HRP-2 and HRP-4 humanoid robots to assemble its airplanes • Amazon.com is using 30,000 Kiva robots at 13 fulfillment centers to help process customer orders Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-31 Automated Versus Human Labor Case Study 11 Benefits of Automated Labor Benefits of Human Labor No healthcare expenses Unique problem solving No time off, breaks, sick days, or vacations Create new products No accidents, injuries, workman’s compensation claims Adaptable to rapidly changing environment No unions, arguments, complaints, bad attitudes, layoffs, severance packages Integrative systems thinking No smoke breaks, drinking on the job, sexual harassment, lawsuits Question poorly made decisions No minimum wage, raises, or paychecks Prior experience to predict future events Work 24 hours a day, 365 days a year Ethical decision making (hopefully) More safe, accurate, and consistent work than humans Interact well with humans (i.e sales) Figure 11.10 Automated Versus Human Labor Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-32 Automating Labor (cont’d) Case Study 11 • By 2025, nearly 100 million workers may be taken out of the current labor force (146 million workers) – Robots will have IQs higher than 90 percent of the U.S population • They will likely take jobs that involve routine physical and mental tasks • How might the automation of labor provide a competitive advantage for forward-looking companies? Copyright © 2018, 2017, 2016 Pearson Education, Inc All Rights Reserved 11-33 ... programming, testing, database design, communications and networks, project management, security and risk management, social media, strategic planning Quick learner, entrepreneurial attitude, communication... determine system test plans Programmer Design and write computer programs Test QA engineer Develop test plans, design and write Logical thinking, basic programming, automated test scripts, perform... knowledge of IT Chief information officer (CIO) Manage IT departments, communicate with executive staff on IT- and IS-related matters Member of the executive group Superb management skills, deep knowledge