Experiencing MIS 7th by m kronenke chapter 11

Chapter 11 Information Systems Management “I Don’t Know Anything About Doing Business in India.” • • PRIDE development team discuss pros and cons of outsourcing to India Ajit Barid is a former programmer of SharePoint cloud features – • • His only record of success is that Maggie knows him personally Started own company that's growing quickly Don’t know how well the company is managed Copyright © 2015 Pearson Education, Inc 11-2 Study Questions Q1: What are the functions and organization of the IS department? Q2: How organizations plan the use of IS? Q3: What are the advantages and disadvantages of outsourcing? Q4: What are your user rights and responsibilities? Q5: 2024? Copyright © 2015 Pearson Education, Inc 11-3 Q1: What Are the Functions and Organization of the IS Department? • • • • • Plan use of IS to accomplish organizational goals and strategy Manage outsourcing relationships Protect information assets Develop, operate, and maintain the organization’s computing infrastructure Develop, operate, and maintain applications Copyright © 2015 Pearson Education, Inc 11-4 How Is the IS Department Organized? Copyright © 2015 Pearson Education, Inc 11-5 What IS-Related Job Positions Exist? Copyright © 2015 Pearson Education, Inc 11-6 What IS-Related Job Positions Exist? (cont'd) Copyright © 2015 Pearson Education, Inc 11-7 What IS-Related Job Positions Exist? (cont'd) Copyright © 2015 Pearson Education, Inc 11-8 What IS-Related Job Positions Exist? (cont'd) Copyright © 2015 Pearson Education, Inc 11-9 Q2: How Do Organizations Plan the Use of IS? Copyright © 2015 Pearson Education, Inc 11-10 What Are Outsourcing Alternatives? Copyright © 2015 Pearson Education, Inc 11-17 Risks of Outsourcing Copyright © 2015 Pearson Education, Inc 11-18 Benefits Outweighed by Long-Term Costs • • • • • Unit fixed cost contract may prevent benefits of economies of scale Vendor is defacto sole source Changing pricing strategy No easy exit Difficult to know if vendor is well managed Copyright © 2015 Pearson Education, Inc 11-19 Q4: What Are Your IS Rights and Responsibilities? Copyright © 2015 Pearson Education, Inc 11-20 What Are Your IS Rights and Responsibilities? (cont’d) Copyright © 2015 Pearson Education, Inc 11-21 Q5: 2024? • • • • • Internal hardware infrastructure moved to the cloud Rise in the use of mobile devices at work BYOD policies that meet employer needs and strategies Use of social media inside the organization in true Enterprise 2.0 style Organizational knowledge management will be done using social media Copyright © 2015 Pearson Education, Inc 11-22 Q5: 2024? (cont'd) • • • Social media sites will have a project component SDLC will be a thing of the past BYOD policies are doomed as employees move off the company network Copyright © 2015 Pearson Education, Inc 11-23 Security Guide: Are We Protecting Them from Me or Me from Them? • • • • Illustration of a company in the process of setting a BYOD policy Risk of data loss isn’t new Thumb drives and laptops make it easier Why would an employee steal data? Copyright © 2015 Pearson Education, Inc 11-24 Security Guide: Wrap Up • • • Get involved in IS committees as a user to increase your personal social capital while learning BYOD policy is the leading edge of organizational IT use In a job interview, ask if the company has a BYOD policy If so, what does he or she think of it? Copyright © 2015 Pearson Education, Inc 11-25 Guide: Is Outsourcing Fool’s Gold? • Paying premium for services of former employees, now managed by strangers and paid by vendor • Vendor managers evaluated on how well they follow vendor’s profit-generating procedures • Turn your operation into a clone of their other clients • All critical knowledge in vendor’s employees, prohibited from going to work for you • Expensive leap away from responsibility Copyright © 2015 Pearson Education, Inc 11-26 Active Review Q1: What are the functions and organization of the IS department? Q2: How organizations plan the use of IS? Q3: What are the advantages and disadvantages of outsourcing? Q4: What are your user rights and responsibilities? Q5: 2024? Copyright © 2015 Pearson Education, Inc 11-27 Case Study 11: iApp$$$$ U • • • Ideas are only as good as their implementation How can you go about getting your iOS application developed? Average cost of creating an iPhone app $6453  Programming time cost excluding time for specifying requirements, designing user interface, testing, Apple review process Copyright © 2015 Pearson Education, Inc 11-28 What Are Your Options? • • • • • • Do as much as you can yourself Determine how many SDLC stages you can yourself Design user-interface and specify ways users will employ it Develop a test plan skeleton Perform some testing tasks yourself Outsource to US or EU programmer ($10k) Copyright © 2015 Pearson Education, Inc 11-29 What Are Your Options? (cont’d) • Outsource off-shore or hire a computer-science student But students may be undependable • Elance.com – clearing house for iOS development experts  Lists developers, their locations, typical costs and ratings of previous customers • Hire developers in India, Russia, the Ukraine, Romania, and other countries ($2000+) • Break big app into smaller, easily doable smaller apps Copyright © 2015 Pearson Education, Inc 11-30 11-31 ... Using MIS InClass Exercise 11: Setting up the PRIDE Systems IS Department • Assume investment group formed a new company, PRIDE System – – Employ managers, sales and marketing, and customer support... the past BYOD policies are doomed as employees move off the company network Copyright © 2015 Pearson Education, Inc 11- 23 Security Guide: Are We Protecting Them from Me or Me from Them? • • •... 11- 11 Ethics Guide: Using the Corporate Computer • Suppose you are a manager at a company with this stated policy “Computers, email, and the Internet are to be used primarily for official company