137 free test bank for essentials of managing human resources 5th edition by stewart

85 Free Test Bank for Essentials of Managing Human Resources 5th Edition by Stewart Multiple Choice Questions - Page 1 52 Free Test Bank True - False Questions What is the HR practitione

85 Free Test Bank for Essentials of Managing Human Resources 5th Edition by Stewart

Multiple Choice Questions - Page 1

52 Free Test Bank True - False Questions

What is the HR practitioner’s primary role?

1 a.ensuring the line managers carry out HR policies

2 b.ensuring technology is introduced throughout the organization

3 c.ensuring vacation time is effectively and fairly scheduled

4 d.ensuring the line managers have the best human resource practices

What HR activity determines what, where, when, and how work tasks are done?

1 a.defining and designing work

2 b.human resource planning

3 c.recruitment and selection

4 d.employee relations

Why is it important that line managers understand HRM?

1 a.it allows managers to meet their goals through the achievement of organization goals

2 b.it allows managers to apply HRM principles in the execution of their technical skills

3 c.managers are the key link between the employee and the customer

4 d.managers are responsible for a wide range of HRM activities

What emerging HR activity is an extension of training and

development?

1 a.on the job coaching

2 b.learning and organizational development

3 c.human resource planning

4 d.globalization

Which of the following is an HRM activity?

1 a.ensuring legal compliance

What is the significance of the new phrases “human capital,”

“intellectual assets,” and “talent management” that have crept into business jargon?

1 a.they illustrate how organizations recognize the individual differences of each

3 b.they highlight how people are brought together to achieve a common purpose

4 c.they emphasize the value that people have to organizations

5 d.they imply that people need to be managed as resources

In organizations that have an HR unit, what do HR managers assume a greater role in?

1 a.executive planning and decision making

2 b.selecting employees who deserve bonuses

3 c.assessing the causes of production problems

4 d.setting department goals for line managers

Jayne Carter, the Vice President of HR for Starline Hotels is

focused on ensuring that Starline Hotels is staffed with the most effective human resources to achieve the organizations strategic goals What is Jayne’s role?

1 a.provide guidance and assistance to line managers

2 b.assume a greater role in top management planning and decision making

3 c.relieve line managers of their HR responsibilities

4 d.help organizations achieve success by maximizing employee potentialWhat HR activity provides the resources to assist employees in developing the necessary knowledge and skills to do their jobs today and in the future?

1 a.job descriptions and design

2 b.human resource planning

3 c.training and development

4 d.strategic planning

Who is the key link between the employee and the organization?

1 a.the line manager or supervisor

2 b.the human resource manager

3 c.the work group

4 d.the department teams

Which resources are essential to an organization?

1 a.utilities, money and people

2 b.money, machines and people

3 c.people, machines and utilities

4 d.machines, utilities and finances

ARC Refrigeration Inc is particularly good at bringing together different kinds of people to achieve their common organizational purpose What is this the essence of?

1 a.human resources management

2 b.organizational strategy

3 c.organizational vision and goals

4 d.enlightened leadership

What are two emerging areas in the field of HRM?

1 a.executive compensation and labour relations

2 b.safety and unions

3 c.performance management and staffing

4 d.high performance work groups and HRIS

Which of the following is NOT an emerging area in the field of HRM?

1 a.high performance work groups

2 b.incentive compensation

3 c.organizational development

4 d.human resource information systems

Which term describes the structure of HR processes and activities and their relationship to the organization and the employees?

1 a.human resource planning

2 b.job descriptions and work design

3 c.recruitment and selection

4 d.employee relations

Which of the following is part of the role of a line manager?

1 a.executive planning and decision making

2 b.assessing the causes of production problems

3 c.developing human resource policies

4 d.helping organizations achieve success by maximizing employee potential

In a recent survey, what did employees cite as a major influence

on their decision to stay with an organization?

1 a.good pay and benefits

2 b.progressive policies and procedures

3 c.their direct manager

4 d.challenging work

HR departments play an active role in influencing change within organizations What is NOT part of the HR role?

1 a.developing credibility

2 b.developing sound business knowledge

3 c.setting production standards for employees

4 d.becoming business partners with the entire organization

Which activity is part of a line manager’s responsibility?

1 a.compensation policies

2 b.performance management systems

3 c.scheduling production

4 d.ensuring legal compliance

What are two emerging areas in the field of HRM?

1 a.organizational development and flexible work arrangements

2 b.incentive compensation and labour relations

3 c.pay and benefits, and safety

4 d.performance management and job design

Manteo Resort places an increased emphasis on the growth and development of its people The managers are front-and-centre in identifying the gaps in any skill sets and the HR practitioner offers ways of bridging the gaps What is this an example of?

1 a.functional authority

2 b.line manager and HRM partnership

3 c.strategic planning

4 d.human resource planning

Which activity is NOT part of HRM?

1 a.occupational health and safety

2 b.job designs and job descriptions

3 c.planning, recruitment, and selection

4 d.promotions and transfers

What does HRM refer to?

1 a.techniques and processes for organizing people and work activities

2 b.management techniques for controlling people at work

3 c.an integrated set of processes focusing on effective employee

deployment and development

4 d.all management activities

85 Free Test Bank for Essentials of Managing Human Resources 5th Canadian Edition by Stewart Multiple Choice Questions - Page 2

What is the term used to describe leveraging competencies to achieve high organizational performance?

1 a.knowledge capital

2 b.human capital

3 c.core competencies

4 d.talent management

A study by the Conference Board of Canada detailed the skills that are important for contributing to innovation in the workplace Which of the following are two of the skills?

1 a.creativity and communication

2 b.relationship building and critical thinking

3 c.implementation and risk taking

4 d.teamwork and analytical problem-solving

What is a current business challenge facing organizations and human resource management?

1 a.employee assistance programs

2 b.developing human capital

3 c.HRIS policies

4 d.conflict management

What is a major implication for HRM that has resulted from

technological advancement?

1 a.older worker retention

2 b.hiring new employees to handle the increased workload

3 c.greater ability to manage HR information

4 d.the need to restrict employee use of the Internet

What is the term used to describe the combination of knowledge, skills, and characteristics needed to effectively perform a role in

What is the term for hiring someone outside the company to

perform tasks that could be done internally?

1 a.contracting

2 b.outplacement

3 c.employee leasing

4 d.outsourcing

What are integrated knowledge sets within an organization known

as that distinguish it from its competitors, and that deliver value to customers?

1 a.individual competencies

2 b.core competencies

3 c.human capital

The HRM for a Canadian real estate company wants to develop

an overall recruitment approach to attract individuals with key skill sets This approach would then generate a pool of applicants with the required competencies for all the regions The regional

manager will actually select the best person from this pool What

is this an example of?

1 a.appropriate functional authority

2 b.misuse of staff authority

3 c.appropriate line and staff authority

4 d.inappropriate line and staff authority

What part of an organization is formed by a focus on customer and active listening skills?

1 a.its human capital formation

2 b.its skills inventory

3 c.its core competencies

4 d.its leveraged talent

SynCore, a Canadian oil and gas company and DYNA, a

Canadian mining company have been experiencing growth while the Canadian car manufacturing industry has declined

significantly What current business challenge is this an example of?

1 a.demographics and employee concerns

2 b.technology and quality

3 c.culture and environment

4 d.evolution of firms and sector survival

What is the overall term used to describe the value of knowledge, skills, and capabilities that may not show up on a company’s

balance sheet but nevertheless have tremendous impact on an organization’s performance?

1 a.human capital

2 b.core competencies

3 c.knowledge capital

4 d.stakeholder value

Which of the following is NOT one of the ways that information technology influences HRM?

1 a.IT stores and retrieves large amounts of information quickly.

2 b.IT improves productivity with the HR function.

3 c.IT enhances services to line managers and employees.

4 d.IT increases the cost of computer hardware.

When managers talk about “going global”, they have to balance a complicated set of issues Which of the following is NOT one of those issues?

1 a.cultural differences

2 b.gender differences

3 c.legal differences

4 d.geographical differences

What is the influence of technology on HRM?

1 a.operational (i.e automation), enhanced services and increased access to information

2 b.increased contracting out, outsourcing and employee leasing

3 c.concerns about privacy, ethics and culture

4 d.a complicated set of issues related to language and communication

A study by the Conference Board of Canada detailed the skills that are important for contributing to innovation in the workplace Which of the following are two of the skills?

1 a.continuous improvement and relationship-building

2 b.conflict resolution and communication

3 c.planning and teamwork

4 d.positive attitude and analytical problem-solving

What is the goal of Six Sigma, ISO 9000, and TQM management approaches?

1 a.to improve quality and achieve higher customer satisfaction

2 b.to improve resource allocation

3 c.to embrace new technology and manage change

4 d.to enhance human resource development

Which of the following is used by companies to minimize the

negative impact on individuals during downsizing?

1 a.flextime

2 b.job sharing

3 c.lay off employees based on performance

4 d.outsourcing

Which is the best example of HRM responding to the challenge of globalization?

1 a.identifying capable expatriate managers

2 b.containing staffing costs

3 c.redesigning jobs and the ways in which people work

4 d.estimating the demand and supply of human resources

What is the term for the skills, knowledge, education and

experience of an organization’s workforce?

1 a.human capital

2 b.intellectual capital

3 c.core competencies

4 d.employee capital

What is the term for finding the best practices in other

organizations which can be brought into the company to enhance performance?

1 a.worldwide quality standards

4 d.Technology has sped up the processing of employment data.

How has the effect of globalization added to HRM

3 c.there are increased concerns about privacy, ethics, and culture

4 d.they must address employee concerns about outsourcing

Which is the best example of HRM responding to the challenge of technology?

1 a.identifying technically skilled workers

2 b.containing costs

3 c.redesigning jobs and the ways in which people work

4 d.developing privacy and code of conduct policies

What are three current business challenges facing

organizations?

1 a.global economy, demographics, and technology

2 b.language, organizational culture, and employee assistance

3 c.human resource planning, staffing, and training

4 d.labour relations, language, and culture

Globalization is not just of interest to large firms What percentage

of the Canadian economy is affected by international

4 d.change in HRM policies and procedures

85 Free Test Bank for Essentials of Managing Human Resources 5th Canadian Edition by Stewart Multiple Choice Questions - Page 3

What distinguishes an organization’s corporate strategy?

1 a.a focus on company-wide and overall objectives

2 b.a focus on short-term survival and growth

3 c.a focus on the line of business

4 d.a focus on competition

What distinguishes an organization’s business strategy?

1 a.a focus on company-wide and overall objectives

2 b.a focus on long-term survival and growth

3 c.a focus on the line of business

4 d.a focus on turnaround situations and divestitures

In recent years, has the educational attainment of the Canadian labour force changed?

1 a.no, it has remained at about the same level

2 b.yes, it has fallen slightly

3 c.yes, it has fallen dramatically

4 d.yes, it has risen steadily

Which strategy are you using when analyzing how hamburgers are sold?

1 a.development of clean technologies and communication technology

2 b.enlightened leadership and teamwork

4 d.work–life balance

Which belief resulted in Loblaws’ conversion of 10,000 part-time jobs into full-time jobs?

1 a.part-time employees need more supervision

2 b.part-time employees exhibit higher rates of absenteeism

3 c.improved retention of staff has a direct impact on customer satisfaction

4 d.full-time jobs contribute more to the GDP

What does the federal law PIPEDA deal with?

1 a.the collection and use of personal information

2 b.full disclosure in all matters pertaining to human resources

3 c.personal use of the Internet on company time

2 b.strategic human resource management

3 c.human capital and talent management

1 a.retraining workers will not be as important as it is today

2 b.there will be greater competition for advancement opportunities

3 c.there will be more workers available to support retirement benefits

4 d.there will be more career opportunities for the middle-aged employeeApproximately what percentage of the Canadian working

1 a.providing good career advancement opportunities

2 b.providing good benefits

3 c.demonstrating that integrity is a priority

4 d.ensuring compliance to ethical codes of conduct

What is the Canadian workforce anticipated to exhibit in the future?

1 a.about the same demographic mix as it does today

2 b.an increase in Generation X workers

3 c.an increase in ethnic diversity

4 d.a decrease in the number of older workers

What do changes in the workplace involving employee privacy, employment equity, and pay equity reflect?

1 a.changes in employee rights

2 b.cultural changes

3 c.changes in the nature of the job and workplace

4 d.changes in employee responsibility

According to Statistics Canada, what percentage of the labour force do first nations represent?

4 d.3.8 %

What percentage of the Canadian population lacks the basic

literacy skills to meet everyday requirements in our society?

3 c.45 %

The basis of which strategy is formed by questions such as

“Should we be in business?” and “What business should we be in?”

1 a.equal pay for equal work

2 b.balancing work and family demands

3 c.employment equity

Which of the following is a cultural change, well-established in terms of attitude toward work, which has had an impact on HRM?

1 a.a de-emphasis on family time

2 b.a return to the work ethic

3 c.a decline in the amount of free time available to individuals

4 d.an increased demand for jobs that permit personal self expression and potential fulfillment

According to Statistics Canada, approximately what percentage of the Canadian workforce do women comprise?