105 test bank for organizational behavior essentials 2nd edition mcshane đề thi trắc nghiệm

Competencies are not related at all to any element of the MARS model Most employees in the social services section of a government department have frequent interaction with people who

105 Test Bank for Organizational Behavior Essentials 2nd Edition McShane

Multiple Choice Questions - Page 1

All technical employees at a paper mill take a course on how

to operate a new paper-rolling machine This course will improve job performance mainly by altering employee:

5 E Competencies are not related at all to any element of the MARS model

Most employees in the social services section of a

government department have frequent interaction with

people who are unemployed or face personal problems

Which of the following personality characteristics is best suited to employees working in these jobs?

Conscientiousness is one dimension of:

1 A the MARS model.

2 B Schwartz's values model.

3 C Myers-Briggs Type Indicator

4 D all of the above.

5 E none of the above.

are the natural talents that help employees learn specific tasks more quickly and perform them better

Neuroticism is explicitly identified in:

1 A the MARS model.

2 B Schwartz's values model.

3 C ‘Big Five' personality dimensions.

4 D Holland's theory of vocational choice.

5 E both ‘A' and ‘C'.

Which of these refers to a person's beliefs about what behaviors are appropriate or necessary in a particular situation?

1 A Natural aptitudes

2 B Role perceptions

4 D All of the above

5 E Only ‘A' and ‘B'

Companies can improve employee performance through situational factors by:

1 A asking employees about the things that motivate them.

2 B testing employee skills and knowledge before they are hired.

3 C providing training so employees learn the required competencies.

4 D redesigning the job so employees are only given tasks within their capabilities.

5 E.asking employees to identify problems they experience with time and resources, then removing those obstacles to job performance.

According to the MARS model of individual behavior, which

of the following is NOT a role perception problem?

1 A The employee lacks the proper tools to perform the job.

2 B The employee knows two different ways to perform a particular task, but unknowingly chooses the

3 method that the organization does not want its employees to use.

4 C The employee doesn't realize that a particular task is part of his or her job.

5 D The employee places more emphasis on the quantity of work whereas the organization wants more emphasis placed on the quality of work.

6 E The employee believes that the company wants him or her to spend more time with clients, whereas the company really wants client requests processed more quickly.

7 Q#SWhich of these refers to a person's beliefs about what behaviors are

appropriate or necessary in a particular situation?

Which ‘Big Five' personality dimension is most valuable for predicting job performance?

1 A Extroversion

2 B Openness to experience

3 C Conscientiousness

4 D Neuroticism

5 E None of the ‘Big Five' traits predict job performance to any extent

Which of the following ensures that job incumbents have appropriate aptitudes to perform the job?

1 A Hire applicants with appropriate aptitudes.

2 B Train employees so they develop appropriate aptitudes.

3 C Motivate employees to have appropriate aptitudes.

4 D Provide resources that allow employees to perform their jobs.

5 E All of the above.

6 Q#SCompetencies relate most closely to which element in the MARS model of behavior and performance?

Competencies include:

1 A a person's aptitudes.

2 B a person's learned abilities.

3 C a person's skills.

4 D all of the above.

5 E none of the above.

The relatively stable pattern of behaviors and consistent internal states that explain a person's behavioral tendencies refers to

1 A personality.

2 B values.

3 C motivation.

4 D locus of control.

5 E job satisfaction.

You have just hired several new employees who are

motivated, able to perform their jobs, and have adequate resources However, they aren't sure what tasks are included

in their job According to the MARS model, these new

employees will likely:

1 A emphasize the utilitarianism principle in their decision making.

2 B have lower job performance due to poor role perceptions.

3 C have high job performance because they are motivated and able to perform the work.

4 D have above average organizational citizenship.

5 E have a high degree of differentiation according to Holland's classification of occupations.

Ability includes which of these?

1 A Aptitudes and learned skills

2 B Natural aptitude and intensity

3 C Persistence and direction

4 D Intensity and learned capabilities

5 E Direction and intensity

Motivation affects a person's of voluntary behavior

1 A direction, intensity, and persistence

2 B antecedents, consequences and reinforcers

3 C size, shape and weight

4 D aptitudes, abilities, and competencies

5 E agreeableness, locus of control, and ethical sensitivity

The ‘Big Five' personality dimensions are identified by the acronym:

1 A MBTIA

2 B CANOE

3 C VALUE

4 D MARSE

5 E HAPPY

An individual's personality:

1 A changes several times throughout the year.

2 B is formed only from childhood socialization and the environment.

3 C.is less evident in situations where social norms, reward systems, and other conditions constrain behavior.

4 D is all of the above.

The ‘Big Five' personality dimensions represent:

1 A all of the personality traits found in an ideal job applicant.

2 B the aggregated clusters representing most known personality traits.

3 C the personality traits caused by the environment rather than heredity.

4 D all of the above.

5 E only ‘B' and ‘C'.

6 Q#SThe ‘Big Five' personality dimensions are identified by the acronym:

To reduce the amount of non-recyclable waste that

employees throw out each day, a major computer company removed containers for non-recyclable rubbish from each office and workstation This altered employee behavior

mainly by:

1 A increasing employee motivation to be less wasteful.

2 B helping employees to learn how to be less wasteful.

3 C altering situational factors so that employees have more difficulty practicing wasteful behavior.

4 D increasing aptitudes that make employees less wasteful.

5 E increasing organizational citizenship so that employees will be less wasteful.

Which of the following refers to the fact that motivation is goal-directed, not random?

5 E Myers-Briggs Type Indicator

6 Q#SWhich of these factors directly influences an employee's voluntary behavior and performance?

Travel Happy Corp gives simple accounts to newly hired employees, and then adds more challenging accounts as employees master the simple tasks This practice mainly:

1 A improves role perceptions.

2 B increases person-job matching.

3 C reduces employee motivation.

4 D provides more resources to accomplish the assigned task.

5 E improves employee aptitudes.

characterizes people with high levels of anxiety, hostility, depression, and self-consciousness

5 E All of the above

66 Free Test Bank for Organizational Behavior

Essentials 2nd Edition McShane Multiple Choice

Questions - Page 2

Ethical decision making should consider whether:

1 A the decision outcomes will provide the greatest good for the greatest number.

2 B the implementation of the preferred choice violates any government laws.

3 C people affected by the decision believe that the results of decision

implementation are fair.

4 D all of the above.

5 E only ‘A' and ‘B'.

People with high collectivism:

1 A accept unequal distribution of power

2 B also have low individualism.

3 C value harmonious relationships in the groups to which they belong.

4 D value thrift, savings, and persistence.

5 E have both ‘B' and ‘C'.

Which of the following represents values that determine whether actions are right or wrong and outcomes are good

All of these are "Big Five" personality dimensions EXCEPT:

6 Q#SExtroversion is one dimension of:

Beliefs about what is good or bad, right or wrong are called:

is the extent to which people tolerate ambiguity or feel threatened by ambiguity

Etoni is a new employee who comes from a culture that

values respect for people in higher positions and values the wellbeing of others more than goal achievement Etoni's culture would have:

1 A high power distance and nurturing orientation.

2 B high collectivism and short-term orientation.

3 C low uncertainty avoidance and high individualism.

4 D low power distance and strong nurturing orientation.

5 E none of the above.

Senior executives at CyberForm must make a decision that will affect many people and where the decision may produce good or bad consequences for those affected This decision:

1 A has a high degree of ethical sensitivity.

2 B is one in which decision makers should rely only on the utilitarianism rule of ethics.

3 C has a low degree of ethical sensitivity.

4 D has a high degree of moral intensity.

5 E requires a low duty to care.

6 Q#SPeople who have high ethical sensitivity:

Americans tend to have:

1 A a high collectivism value orientation.

2 B a high nurturing-orientation value.

Incongruence between a company's dominant values and an employee's values is known to:

1 A increase employee stress.

2 B increase the employee's probability of quitting.

3 C increase the chance that the employee's decisions will differ from the

organization's preferences.

4 D do all of the above.

5 E have no effect on employee behavior or decision making.

Extroversion is one dimension of:

1 A the MARS model.

2 B Schwartz's values model.

3 C the Venus theory.

4 D ‘Big Five' personality dimensions.

5 E none of the above.

In the section on cross-cultural values, the textbook warns that:

1 A.the cross-cultural data presented are based on a very small sample (less than

10 people in each country studied).

2 B.the definitions of most values have changed over the past decade, so most cross-cultural information has little meaning anymore.

3 C several cultures don't have any values, but this isn't mentioned in the literature.

4 D diverse societies such as the United States have a wide range of values even though the information presented assumes that everyone in the country has similar values.

5 E all of the above.

Which of the following is NOT identified in the textbook as

Which of the following countries generally has high

achievement orientation values?

1 A not all utilitarian rights are protected by law.

2 B there is no agreement on what activities are the greatest benefit to the least well off.

3 C it is difficult to predict the ‘trickle down' benefits to the least well off in society.

4 D it is almost impossible to evaluate the benefits or costs of many decisions.

5 E the utilitarian principle is not really a valid ethical principle at all.

characterizes people with high levels of anxiety, hostility, depression, and self-consciousness

Schwartz's model organizes into

1 A personality traits, six dimensions.

2 B values, a hierarchy.

3 C needs, three statistical formulas

4 D values, ten broader domains.

5 E emotions, a time line.

e-Commerce International is fast growing small company specializing in the consumer electronics Managers at e-

Commerce International are exploring the idea of using the Big Five Personality Dimensions in hiring and improving work-related behaviors and job performance.Being good- natured, empathetic, caring, and courteous are characteristic

of people with which personality trait?

Which of these countries generally has the strongest

collectivist value orientation?

People who have high ethical sensitivity:

1 A are always more ethical than people with a moderate or low level of ethical sensitivity.

2 B tend to have higher empathy.

3 C tend to have more information about the specific situation.

4 D are all of the above.

5 E are only ‘B' and ‘C'.

People with a high value assertiveness,

competitiveness, and materialism.

1 A individualism

2 B collectivism

3 C power distance

4 D uncertainty avoidance

5 E achievement orientation

Which of the following statements about values is FALSE?

1 A Values help define what is right or wrong and good or bad in the world.

2 B Values are arranged into a hierarchy of preferences.

3 C The values that dominate a person's preferences differ across cultures.

4 D Values guide our decisions and actions.

5 E A person's hierarchy of values typically changes a few times each year.

e-Commerce International is fast growing small company specializing in the consumer electronics Managers at e- Commerce International are exploring the idea of using the Big Five Personality Dimensions in hiring and improving work-related behaviors and job performance All of these are

"Big Five" personality dimensions EXCEPT:

1 A use their existing power to gain more power.

2 B encourage consensus-oriented decision making.

3 C avoid people in positions of power.

4 D readily accept the high status of other people in the organization.

5 E give their power to others as a sign of friendship.

6 Q#SAmericans tend to have:

Which ‘Big Five' personality dimension is most valuable for predicting job performance?

2 B People with high individualism can have any level (high or low) of collectivism.

3 C People with high power distance value independence and personal uniqueness

4 D People with low uncertainty avoidance must also have high power distance.

5 E People in almost all cultures have high uncertainty avoidance.

People who value their independence and personal

uniqueness have:

1 A high individualism.

2 B high collectivism.

3 C high power distance.

4 D low uncertainty avoidance.

5 E both ‘A' and ‘B'.

Which of the following is an ethical principle that people have entitlements that let them act in a certain way?

Ethics is most closely related to:

The main limitation of the individual rights principle is that:

1 A it really isn't an ethical principle at all

2 B some individual rights conflict with other individual rights.

3 C.it pays attention to whether consequences are ethical, but not to whether the means to those consequences are ethic.

4 D.it is almost impossible to evaluate the benefits or costs of decisions when many stakeholders are affected.

5 E it can degenerate into unjust favoritism

True - False Questions

(p 28)Learned capabilities refer to the skills and knowledge that you have actually acquired

1 True

2 False

(p 26)According to the MARS model of individual behavior and performance, employee performance will remain high even if one of the four factors significantly weakens

1 True

2 False

(p 40)The distributive justice principle of ethical decision making people who are similar in relevant ways should receive dissimilar benefits and burdens based on their individual rights

(p 30)People with a high score on the neuroticism

personality dimension tend to be more relaxed, secure and calm