100 test bank for organizational behavior and management 10th edition ivancevich

100 Test Bank for Organizational Behavior and Management 10th Edition Ivancevich Multiple Choice Questions Which of the following is an example of what Mitroff and Denton characterized

100 Test Bank for Organizational Behavior and

Management 10th Edition Ivancevich

Multiple Choice Questions

Which of the following is an example of what Mitroff and

Denton characterized as the recovery model of

spirituality?

1 A YMCA

2 B Alcoholics Anonymous

3 C Ben & Jerry’s

4 D Cirque Du Soleil

All of the following recommendations are presented in "Eight

Ways to Be a Great Mentor" except:

1 A Give up your personal mentor

2 B Don't be afraid to be honest

3 C Work at building trust and feeling it yourself

4 D Don't keep your feelings bottled up

A supportive organizational climate can be defined as the

amount of perceived support employees receive from their _ that helps them successfully

perform their job duties

1 A co-workers

2 B supervisor

3 C other departments

4 D All of the above

All of the following activities comprise the accommodation

stage except:

1 A Establishing new interpersonal relationships

2 B Learning the task required to perform the job

3 C Clarifying one's role in the organization and in formal and informal groups

4 D Forming an initial impression of the job and the organization

The concept of _ refers to the extent to

which people in a society feel threatened by

ambiguous situations

1 A low power distance

2 B aggressiveness

3 C uncertainty avoidance

4 D individualism

Socialization processes are the activities by which an

individual comes to appreciate the _ essential for assuming an organizational role, and for participating as an organization member

1 A values

2 B abilities

3 C expected behaviors

4 D All of the choices are correct.

Employees are more likely to adjust to a new job and be

accepted socially if they use a _

approach to learning about how things work, who makes the decisions, and what the organization

values

1 A proactive

2 B laid-back

3 C scientific

4 D sequential

is the sum total of the beliefs, rituals, rules,

customs, artifacts, and institutions that characterize the population of the nation

1 A Culture

2 B A national culture

3 C A national perspective

4 D A guiding perspective

Spirituality in the work place _

1 A is always positive.

2 B is always a negative

3 C may have a negative side

4 D is appropriate only in religious organization

The sink or swim approach to socialization _

1 A is preferred to others

2 B never works

3 C may work

4 D never involves mentoring

are the conscious, affective desires or wants of

people that guide behavior

1 A Cultures

2 B Values

3 C Needs

4 D Wants

Which of the following statements about spirituality is false?

1 A Spirituality is a personal and private path.

2 B Spirituality contains elements of many religions.

3 C Spirituality grows from self-inquiry.

4 D None of the statements are false.

Which of the following statements about spirituality is true?

1 A Spirituality is a personal and private path

2 B Spirituality contains elements of many religions

3 C Spirituality grows from self-inquiry

4 D All of the choices are correct.

Which of the following is an example of what Mitroff and

Denton characterized as an evolutionary model of

spirituality?

1 A YMCA

2 B Alcoholics Anonymous

3 C Ben & Jerry’s

4 D Cirque Du Soleil

When are we most receptive to information about a job or an

organization?

1 A When faced with the need to make a decision

2 B When offered monetary incentives to do so

3 C When we hear it for the first time

4 D After we have made a mistake

All of the following are phases in the mentoring process

except:

1 A Separation

2 B Cultivation

3 C Realism

4 D Redefinition

Attempting to change a culture generally requires all of the

following except:

1 A Difficult techniques

2 B A new company leader

3 C Rare skills

4 D Considerable time

Hofstede's five value dimensions are power distance,

individualism, uncertainty avoidance, masculinity, and _

1 A accommodation

2 B femininity

3 C integrity

4 D long-term orientation

Which of the following does Johnson & Johnson consider

their first responsibility?

1 A Maintaining reasonable prices

2 B Their employees

3 C Treating everyone as an individual

4 D The people who use their products and services

Within the Globe Project, refers to the

degree to which individuals in an organization are rewarded for being friendly, altruistic, fair, caring, and kind to others

1 A egalitarianism

2 B gender egalitarianism

3 C humane orientation

4 D altruistic orientation

Which of the following is the least likely to be a turning point

during a mentoring relationship?

1 A The senior manager becomes less available

2 B A job rotation or promotion limits continued interaction

3 C Peer status is achieved

4 D A sudden increase in opportunities for interaction around work tasks

_ is the process by which organizations

bring new employees into the culture

1 A Alteration

2 B Maturation

3 C Socialization

4 D Normalization

All of the following practices are found during the

accommodation socialization stage except:

1 A Professional counseling

2 B Social skills training

3 C Demanding but fair supervisors

4 D Supportive and accurate feedback

Organizational socialization processes _ from

organization to organization

1 A by law must not vary

2 B may vary in form but not content

3 C vary in form and content

4 D must by law vary by employee

Performance orientation is the degree to which:

1 A Members of organizations are aggressive and confrontational in social

relationships.

2 B Individuals in a society are rewarded for performance improvement and excellence.

3 C Members of a society or organization use rules, regulations, and social norms

to avoid uncertainty or unpredictable future events.

4 D Individuals express loyalty, pride, and cohesiveness in their organizations and families.

The "separation" phase of the mentor relationship occurs

after the _phase

1 A cultivation

2 B redefinition

3 C friendship

4 D conflict

Socialization is most important when an individual

1 A first takes a job

2 B takes a different job in the same organization

3 C has failed to meet performance expectations

4 D Both A and B are correct.

Which of the following is an example of what Mitroff and

Denton characterized as the socially responsible

model of spirituality?

1 A YMCA

2 B Alcoholics Anonymous

3 C Ben & Jerry’s

4 D Cirque Du Soleil

Research suggests that, when ethics codes are developed

and enforced within an organization, they have a

positive impact on _

1 A job satisfaction

2 B esprit de corps

3 C organizational commitment

4 D All of the choices are correct.

_ can be defined as the amount of perceived support

employees receive from their co-workers, supervisor, and other departments that helps them successfully perform their job duties

1 A BOC

2 B HFC

3 C HGC

4 D SOC

Conflict between an individual's work group and other work

groups within the organization usually surface during the _ socialization stage

1 A anticipatory

2 B accommodation

3 C role management

4 D All of the choices are correct.

Considerable conflict between job and family roles reflects a

high level of the societal value of _

1 A power distance

2 B masculinity

3 C uncertainty avoidance

4 D individualism

The Global Leadership and Organizational Behavior

Effectiveness (GLOBE) project was conceived by

1 A Geert Hofstede

2 B E.H Schein

3 C Robert House

4 D Ronald King

Herb Kelleher, one of the founders of Southwest Airlines,

helped create a culture of commitment by:

1 A Pitching in to help employees as he traveled around doing business.

2 B Rewarding the most productive and upbeat employees.

3 C Conducting regular and intense team-building sessions.

4 D All of the answers are correct.

Which of the following channels is likely to help pass values

from one generation to the next?

1 A Religion

2 B Communities

3 C The education system

4 D All of the choices are correct.

Research by Mitroff and Denton found that there was

_agreement about the meaning of

spirituality

1 A weak

2 B diverse

3 C near-unanimous

4 D unanimous

According to the text, which of the following organizations is

an example of using a values-based model of

spirituality?

1 A Alcoholics Anonymous

2 B Kingston Technology

3 C Ben & Jerry's

4 D YMCA

During the _ stage, a broader set of issues

and problems arises, which results in conflict,

including conflict between work groups

1 A anticipatory socialization

2 B accommodation

3 C role management

4 D All of the choices are correct.

The values, norms, customs, and rituals of cultures are

influenced by _

1 A politics

2 B religion

3 C language

4 D All of the choices are correct.

in countries with lower levels of uncertainty avoidance,

_

1 A organizational activities are less formal

2 B more risk taking occurs

3 C there is high job mobility

4 D All of the choices are correct.

has been defined as “the desire to find

ultimate meaning and purpose in one’s life and to live

an integrated life."

1 A Religiousality

2 B Spirituality

3 C Transformationality

4 D None of the above.

Within the Globe Project, refers to the

extent to which an organization avoids gender

discrimination and role inequities

1 A masculinity

2 B gender egalitarianism

3 C gender orientation

4 D justice

The culture at Walt Disney is manifested through all of the

following except:

1 A Shared sayings.

2 B Similar demographic characteristics.

3 C Shared things.

4 D Shared behavior.

A (n) _ is a material object manufactured by

people to facilitate culturally expressive activities

1 A symbol

2 B sage

3 C myth

4 D artifact

A study of spirituality reported that organizational spirituality

was positively correlated to:

1 A Employee job involvement

2 B Organizational identification

3 C Work rewards satisfaction

4 D All of the choices are correct.

A survey by Mitroff and Denton found all of the following to

be true except:

1 A Employees who are more spiritually involved achieve better results.

2 B Most employees feel free to act on their spirituality in the workplace.

3 C People differentiate strongly between religion and spirituality.

4 D Most people define spirituality as "the desire to find ultimate meaning and purpose in one's life and to live an integrated life."

In work organizations, a mentor can provide _to a

younger, less-experienced protégé

1 A coaching

2 B friendship

3 C role modeling

4 D All of the above.

The core values of Southwest Airlines consist of all of the

following elements except:

1 A A warrior spirit

2 B A servant's heart

3 C A fun-loving attitude

4 D An unwavering commitment

The socialization that occurs before someone enters an

organization, or takes a different job within an

organization, is the _ stage of

socialization.

1 A accommodation

2 B anticipatory

3 C role management

4 D assessment

_ is the degree to which members of a

society or organization use rules, regulations, and

social norms to avoid uncertainty or unpredictable

future events

1 A Power distance

2 B Societal collectivism

3 C Future orientation

4 D Uncertainty avoidance

True - False Questions

Organizational culture creates a pattern of beliefs, values,

and expectations in employees

1 True

2 False

Weeding out cultural misfits should be done only after

weighing the costs and benefits of losing talented

performers

1 True

2 False

The effect of values on workplace productivity and

effectiveness is easily measured.

1 True

2 False

In countries in which people display low power distance,

employees acknowledge the boss's authority and

typically follow the chain of command

1 True

2 False

Research indicates that most managers have never had a

mentor

1 True

2 False

Rituals, history, humor, and employee rewards have resulted

in Nordstrom's being recognized as a leader in how to treat customers

1 True

2 False

Over the past decade research in to spirituality has grown

out of favor

1 True

2 False

Organizations are able to operate most efficiently when

shared values exist among the employees

1 True

2 False

In countries with high masculinity, one finds less conflict

and stress when it comes to balancing home and work life

1 True

2 False

Researchers who have studied the impact of culture on

employees indicate that it provides and encourages a form of stability

1 True

2 False

The extent to which subordinates accept unequal power is

the same across countries

1 True

2 False

Workplace spirituality is the same as workplace religion

1 True

2 False

Behavioral compliance is a general indicator of cultural

commitment

1 True

2 False

Values are a society's ideas about what is right or wrong,

such as the belief that hurting someone is immoral

1 True

2 False

An organization's culture can't be seen, sensed, or felt

1 True

2 False

Someone who is promoting and prodding others to show or

be more spiritual may also be disrupting the work

performance of colleagues

1 True

2 False

Generally, individuals having unmanaged stress works to the

advantage of the organization

1 True

2 False

Organizations can achieve effectiveness only when

employees share values

1 True

2 False

People are attracted to mentors who look, act, and

communicate like themselves

1 True

2 False

As the needs of an organization change, its employees must

adapt to those new needs That is, they must continue

to be socialized

1 True

2 False

Individuals who experience realism and congruence during

the anticipatory stage of socialization have a less

stressful accommodation stage

1 True

2 False

In the role management stage of socialization, individuals

become organizational members and see the job and organization for what they are

1 True

2 False

If quality customer service is important in the culture, then

individuals will be expected to adopt this behavior

1 True

2 False

Mentoring relationships generally last from six months to

more than five years

1 True

2 False

Southwest Airlines has established a strong culture in part

due to its hiring practices Their approach is "hire for the skill and train the attitude."

1 True

2 False

A person's feelings and perceptions are usually kept at the

conscious level

1 True

2 False

Free Text Questions

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24 Free Test Bank for Organizational Behavior and

Management 10th Edition Ivancevich Free Text Questions

What is the best way to learn how to be a mentor?

Answer Given

The best way to learn how to be a mentor is to be mentored yourself

The results of the Mitroff and Denton research led them to

identify a number of distinct models that describe how workplace spirituality can be practiced Describe these models.

Answer Given

The results of the Mitroff and Denton research led them to identify a number of distinct models that describe how workplace spirituality can be practiced: recovery (e.g., Alcoholics Anonymous), evolutionary (evolved from religious to more

ecumenical, (e.g., YMCA), socially responsible (e.g., Ben & Jerry’s), values-based (e.g., Kingston Technology), and religion-based (e.g., Mormon-owned Ag

Reserves, Inc.) These five models representing different kinds of spirituality in organizations suggest that spirituality can be productive, encouraging trust,

work/life balance, empathy and compassion about others, the valuing of human assets, the full development and self-actualization of people, and ethical behavior