178 free test bank for new era of management 10th edition daft

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines.. e.The Quantitative Manag

178 Free Test Bank for New Era of Management 10th Edition Daft

Multiple Choice Questions - Page 1

A social group within an organization is part of the

1 a.formal organizational structure.

2 b.informal organization.

3 c.scalar chain.

4 d.reorganization process.

5 e.top management level.

Positions organized in a hierarchy of authority is an important

characteristic of

1 a.scientific management.

2 b.bureaucratic organizations.

3 c.quantitative management.

4 d.the human relations movement.

5 e.total quality management.

The human resources perspective of management links motivation

Which of these forces pertain to the availability, production, and

distribution of resources in a society?

2 b.the informal organization.

3 c.total quality management.

4 d.scientific management.

5 e.traditional theory of authority.

Frederick Taylor's contributions were in the field of

1 a.scientific management.

2 b.human resource management.

3 c.human relations.

4 d.quantitative management.

5 e.total quality management.

Which of these perspectives emphasized a rational, scientific approach to the study of management and sought to make organizations efficient operating machines?

1 a.The Humanistic Perspective

2 b.The Behavioral Sciences Approach

3 c.The Classical Perspective

4 d.The TQM approach

5 e.The Quantitative Management Approach

The principle that similar activities in an organization should be grouped together under one manager is the essence of the classical perspective known as

1 a.customer segmentation and business process reengineering.

2 b.consumer ethnography and corporate blogs.

3 c.strategic alliances and collaborative innovation.

4 d.activity-based management and virtual teams.

5 e.scenario planning and lean operations.

Which of the following is not a criticism of scientific management?

1 a.It does not appreciate the social context of work.

2 b.It does not appreciate the higher needs of workers.

3 c.It does not appreciate the careful study of tasks and jobs.

4 d.It does not acknowledge variance among individuals.

5 e.It tends to regard workers as uninformed and ignored their ideas and

suggestions.

is the most current management perspective

1 a.Total quality management

2 b.Contingency views

3 c.Systems theory

4 d.Open (collaborative) innovation

5 e.Classical perspective

Frank Gilbreth felt that efficiency equated with

1 a.one best way to do work

2 b.leadership flows from the top down

3 c.procedures and policies

4 d.scientific management

5 e.bureaucracy

Whereas scientific management focused on , administrative principles approach focused on the _

1 a.individual productivity, total organization

2 b.organization productivity, individual effort

3 c.efficient procedures, management by principle

4 d.employee ability, employee loyalty

5 e.employee competence, work flow through the organization

The use of specialization to produce more and better work with the same level of effort is consistent with the administrative management principle

of

1 a.unity of command.

2 b.unity of direction.

3 c.scalar chain.

Strong anti-American sentiments in many parts of the world exemplify the effect of

1 a.economic forces.

2 b.political forces.

3 c.demographic forces.

4 d.technological forces.

5 e.human relations forces.

UPS is successful in the small package delivery market One important reason for this success is the concept of

1 a.globalization.

2 b.employee flexibility.

3 c.loose standards.

4 d.bureaucracy.

5 e.non-bureaucratic organizational system.

All of the following are characteristics of Weberian bureaucracy EXCEPT:

1 a.Labor is divided with clear definitions of authority and responsibility that are legitimized as official duties.

2 b.Positions are organized in a hierarchy of authority, with each position under the authority of a higher one.

3 c.All personnel are selected and promoted based on technical qualifications.

4 d.Administrative acts and decisions are recorded in writing.

5 e.Management is the same as the ownership of the organization.

Who is considered the "first lady of management?"

1 a.Mary Parker Follett

2 b.Lillian Gilbreth

3 c.Carly Fiorona

4 d.Maxine Weber

5 e.Anne Adams

The nineteenth and early twentieth centuries saw the development of which management perspective?

1 a.The human relations movement

2 b.The behavioral sciences approach

3 c.The classical perspective

4 d.The quantitative management approach

3 c.administrative management theory.

4 d.human resource management.

5 e.all of these.

Which of these refers to the management thinking and practice that emphasizes satisfaction of employees' basic needs as the key to

increased worker productivity?

1 a.Scientific management perspective

2 b.Human resource perspective

3 c.Management science perspective

4 d.Behavioral sciences approach

5 e.Human relations movement

Chester Bernard felt that could help a poorly managed organization

1 a.bureaucracy

2 b.line managers

3 c.efficiencies

4 d.informal relations

5 e.top/down flow of information

Which of these forces comprises unwritten, common rules and

perceptions about relationships?

5 e.management science view

Mary Parker Follett thought of leadership as , rather than techniques

Which of the following is a bar graph that measures planned and

completed work along each stage of production by time elapsed?

1 a.Time and Work chart

2 b.Gantt chart

3 c.Time and Motion chart

4 d.Production and Delivery chart

5 e.Gilbreth chart

A(n) perspective provides a broader way of thinking, a way of

searching for patterns and determining whether they recur across time periods

1 a.analytical

According to the Manager's Shoptalk of chapter 2, which of the following

is not in the top five contemporary management tools?

1 a.Collaborative innovation

2 b.Mission and vision statements

3 c.Benchmarking

4 d.Strategic planning

5 e.Customer relationship management

is considered the "father of scientific management."

The three subfields of the classical perspective include

1 a.quantitative management, behavioral science, and administrative management.

2 b.bureaucratic organization, quantitative management, and the human relations movement.

3 c.administrative management, bureaucratic organization, and scientific

2 b.Scientific management approach

3 c.Total quality management approach

4 d.Quantitative approach to management

5 e.Systems approach to management

Which of these is a subfield of the classical management perspective that emphasized scientifically determined changes in management practices

as the solution to improving labor productivity?

1 a.The human relations movement

2 b.The behavioral sciences approach

3 c.The TQM approach

4 d.The quantitative management approach

5 e.The scientific management movement

Most early interpretations of the Hawthorne studies argued that the factor that best explained increased output was

Which of these is a major criticism of scientific management?

1 a.It ignored the social context of work.

2 b.It ignored the impact of compensation on performance.

3 c.It overemphasized individual differences.

4 d.It overemphasized the intelligence of workers.

5 e.It emphasized the social context of work.

The findings provided by the Hawthorne Studies provided the impetus for the , despite flawed methodology or inaccurate conclusions

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances Which perspective or approach does Roger apply most at his work?

1 a.Quantitative perspective

2 b.Qualitative perspective

3 c.Humanistic approach

4 d.Behavioral science approach

5 e.Scientific management approach

The behavioral sciences approach is based on which of the following disciplines?

1 a.Administrative principles approach

The implementation of small incremental improvements in all areas of the organization on an ongoing basis is referred to as

1 a.Supply Chain Management

2 b.Learning Organizations

3 c.Scientific Management

4 d.Customer Relationship Management

5 e.The Humanistic Approach

Which of the following refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw

materials to distributing finished goods to consumers?

1 a.E-commerce

2 b.E-business

3 c.Supply chain management

4 d.Knowledge management

5 e.Customer relationship management

From the 1950s until today, which management perspective has remained the most prevalent?

5 e.Frank Gilbreth

After decades of being a manager, Jeffrey has learned that an

organizational structure that is effective for one company is likely to be ineffective for a different company This knowledge reflects which current management perspective?

1 a.Systems thinking

2 b.Contingency view

3 c.Total quality management

4 d.Benchmarking

5 e.Scientific management view

The Forestville Freeze is regionally known for its employee training

programs Managers at the Freeze conduct research to determine the best candidate interviewing techniques This involves use of which

5 e.Scientific management approach

Maslow's hierarchy of needs started with which of these needs?

Marr's management style reflects a belief in

1 a.Administrative principles approach

2 b.Bureaucratic approach

3 c.Scientific management approach

4 d.Humanistic approach

5 e.Behavioral sciences approach

Which of the following is identified as a recent trend that has staying power?

1 a.Corporate takeovers

thinking, allows Georgia to see the structures that underlie

complex situations within the industry and company

Marr's behavior provides an example of

1 a.the use of scalar rope.

2 b.division of organization.

3 c.the principle of inversion.

4 d.unity of direction.

5 e.all of these.

From a System's theory perspective

1 a.Marr should increase teamwork, leading to more entropy.

2 b.Marr should listen to and reward her people well to increase synergy.

3 c.the Jackson account was lost because Feel Good was too closed to its

environment.

4 d.all of these.

5 e.none of these.

According to Douglas McGregor, the classical perspective on

management is consistent with which of the following?

The most recent subfield of the quantitative perspective is _, which is reflected in management information systems designed to provide relevant information to managers in a timely and cost-efficient manner

A key finding in the Hawthorne studies was which of these?

1 a.Stronger lighting increased productivity

2 b.More money resulted in increased productivity

3 c.Productivity declined in all experiments

4 d.Higher temperatures reduced productivity

5 e.Human relations increased productivity

The management science perspective applies all of the following to managerial problems EXCEPT

1 a.statistics.

2 b.qualitative techniques.

3 c.mathematics.

4 d.quantitative techniques.

5 e.all of these are correct.

In every situation is viewed as unique

1 a.a universalist view

2 b.a contingency view

3 c.a case view

4 d.scientific management view

Which of the following refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works?

A "dairy farm" view of management, i.e., contented cows give more milk,

so satisfied workers will give more work was espoused by

1 a.human relations management.

2 b.human resource perspective.

3 c.behavioral science approach.

4 d.management science perspective.

5 e.none of these.

Contingency theory recommends

1 a.Marr should manage all of her employees the way she manages Bender.

2 b.the goal of every manager should be high return on investment, so Marr should expand her market only if it increases ROI.

3 c.Bender should focus on her expertise, recognizing the potential risk of failure with a new market.

4 d.all of these.

5 e.none of these.

Organizational development is one specific set of management

techniques based in the approach

5 e.a humanistic approach

It is often difficult to make decisions about subsystems, because they are

True - False Questions - Page 1

Political forces are aspects of a culture that guide and influence

relationships among people

1 True

2 False

The humanistic perspective contains three subfields: scientific

management, bureaucratic organizations, and administrative principles

Follett and Barnard were early advocates of a more humanistic

perspective on management that emphasized the importance of

understanding human behavior, needs, and attitudes in the workplace as well as social interactions and group processes

A bar graph that measures planned and completed work along each stage

of production by time elapsed is called a Gantt chart

Scientific management focuses on employee competence, whereas

administrative principles focus on work flow through the organization

Unity of direction principle proposes that similar activities in an

organization should be grouped together under one manager

1 True

2 False

65 Free Test Bank for New Era of Management 10th Edition Daft True - False Questions - Page 2

The implementation of small, incremental improvements in all areas of the organization on an ongoing basis refers to continuous improvement

The behavioral science approach develops theories about human

behavior based on scientific methods and study

1 True

2 False

The term “quants” refers to financial managers and others who base their decisions on complex quantitative analysis, under assumption that using advanced mathematics and technology can accurately predict how the market works

The sequence of suppliers and purchasers, covering all stages of

processing from obtaining raw materials to distributing finished goods to consumers refers to CRM

Information technology is the most recent subfield of the quantitative perspective

Supply chain management refers to the sequence of suppliers and

purchasers, covering all stages of processing from obtaining raw

materials to distributing finished goods to consumers

1 True

2 False

Operations management represents the field of management that

specializes in the physical production of goods and services

The human relations movement is also referred to as the dairy farm view

of management, meaning that contented cows give more milk, and

satisfied workers will give more work

Although developed by a Japanese business manager, the quality

movement is strongly associated with American companies

1 True

2 False

Outsourcing refers to contracting out selected functions or activities to other organizations that can do the work more cost-efficiently

1 True

2 False

Theory Y proposes that organizations can take advantage of the

imagination and intellect of all of their employees

The changing attitudes, ideas, and values of Generation Y employees is

an example of a social force