144 free test bank for organizational behavior 5th

77 Free Test Bank for Organizational Behavior 5th Edition by McShane Multiple Choice Questions - Page 156 Free Test Bank True – False Questions 11 Free Test Bank f Free Text Questions Em

77 Free Test Bank for Organizational Behavior 5th Edition by McShane Multiple Choice Questions - Page 1

56 Free Test Bank True – False Questions

11 Free Test Bank f Free Text Questions

Employees, suppliers and governments:

1. A are organizational stakeholders

2. B are rarely considered in organizational behavior theories

3. C represent the three levels of analysis in organizational behavior

4. D are excluded from the open systems anchor

5. E are all of the above

In the field of organizational behavior, organizations are best described as:

1. A legal entities that must abide by government regulations and pay taxes

2. B physical structures with observable capital equipment

3. C social entities with a publicly stated set of formal goals

4. D groups of people who work interdependently towards some purpose

5. E any social entity with profit-centered motives and objectives

Intellectual capital refers to:

1. A how much money an organization spends on training and development

2. B the stock knowledge that resides in an organization

3. C the percentage of information available that is actually used productively

by the organization

4. D the total cost of computers and other 'intelligent' machines in the

organization

5. E the cost of hiring a typical employee

refers to an organization's moral obligation toward all of its stakeholders

A computer maintenance company wants to 'capture' the

knowledge that employees carry around in their heads by creating

a database where employees document their solutions to unusual maintenance problems This practice tries to:

1. A transform intellectual capital into knowledge management

2. B transfer human capital into structural capital

3. C prevent relationship capital from interfering with human capital

4. D reduce the amount of human capital

5. E transfer structural capital into relationship capital

_ is the study of what people think, feel, and do in and

5. E Communication

Organizational behavior knowledge:

1. A originates mainly from models developed in chemistry and other natural sciences

2. B accurately predicts how anyone will behave in any situation

3. C is more appropriate for people who work in computer science than in marketing

4. D helps us to understand, predict, and influence the behaviors of others in organizational settings

5. E does none of the above

The perspective that effective organizations incorporate several workplace practices that leverage the potential of human capital is called

5. E all of the above

The open systems anchor of organizational behavior states that:

1. A organizations affect and are affected by their external environments

2. B organizations can operate efficiently by ignoring changes in the external environment.

3. C people are the only important organizational input

4. D organizations basically have only one working part

5. E all of the above

As part of the knowledge management process, experimentation

3. C Organizational behavior emerged as a distinct field around the 1940s

4. D The field of OB has adopted concepts and theories from other fields of inquiry

5. E OB scholars study what people think, feel and do in and around

3. C The company sells one of its divisions and those employees now work for the other organization.

4. D All of the above

5. E None of the above

Companies 'manage' knowledge by:

1. A extracting information and ideas from the external environment and through experimentation

2. B ensuring that knowledge is shared throughout the organization

3. C ensuring that employees effectively use the knowledge available to them

4. D all of the above

5. E doing only 'B' and 'C'

Intellectual capital consists of:

1. A knowledge that employees possess and generate

2. B the knowledge captured in an organization's systems and structures

3. C the value that customers provide to the organization

4. D all of the above

5. E 'A' and 'B' only

From the open systems view of the organizations, which of these

Which of the following relates to the idea that organizations are open systems?

1. A The organization adjusts its services to satisfy changing consumer demand

2. B The organization finds a substitute resource in anticipation of a future shortage of the resource previously used to manufacture the product

3. C Production and sales employees coordinate their work activities to provide a more efficient work process

4. D The organization changes its products to suit customer needs

5. E All of the above

Twice each year, a major car parts manufacturer brings together production and engineering specialists from its eight divisions to discuss ideas, solutions, and concerns This helps to minimize the 'silos of knowledge' problem that exists in many organizations This practice is primarily an example of:

1. A should never be used to influence the behavior of other people

2. B should be used mostly by managers and senior executives

3. C should never replace your commonsense knowledge about how

organizations work

4. D is relevant to everyone who works in organizations

5. E both 'A' and 'B'

Organizations retain intellectual capital by:

1. A transferring employee capital into structural capital

2. B encouraging employees to take early retirement

3. C discouraging employees from communicating with each other

4. D all of the above

5. E none of the above

Which of the following is a form of knowledge acquisition?

1. A Grafting

2. B Experimentation

3. C Information sessions where employees describe to colleagues unique incidents involving customers

4. D All of the above

5. E 'A' and 'B' only

The triple bottom line philosophy says that:

1. A companies should pay three times as much attention to profits than to employee wellbeing

2. B the main goal of all companies is to satisfy the needs of three groups: employees, shareholders, and suppliers

3. C business success increases by having three times more contingent workers than permanent employees

4. D companies should pay attention to local, national, and global customers

5. E companies should try to support the economic, social, and

environmental spheres of sustainability

Which organizational behavior perspective discusses inputs, outputs, and feedback?

1. A Contingency

2. B Open systems

3. C Multidisciplinary

4. D Systematic research

5. E None of the above

Which of the following statements about the field of organizational behavior is FALSE?

1. A OB is the study of what people think, feel and do in and around

organizations

2. B OB emerged as a distinct field of inquiry in the 1940s

3. C OB is a self-contained discipline, independent of other disciplines

4. D OB theories are usually tested using the scientific method

5. E Many OB theories are contingency-oriented

Knowledge management is an extension of:

1. A traditional accounting methods of measuring corporate assets

2. B the open systems perspective of organizational behavior

3. C microeconomic principles of supply and demand

4. D the efficiency model of industrial engineering

5. E none of the above

Stable, long-lasting beliefs about what is important in a variety of situations are:

1. A called intellectual capital

2. B the foundations of the open systems anchor

3. C the main reason why virtual teams fail

4. D rarely studied in the field of organizational behavior

5. E called values

Which of these describes groups of people who work

interdependently towards some purpose?

5. E none of the above

Intellectual capital is:

1. A the total terabytes of hard disk space available on computers throughout

an organization

2. B the ability of senior executives to recall important information about the company's products, services and employees

3. C the company's stock of knowledge

4. D the ability of employees throughout the organization to recall important information about the company's products and services

5. E the extent to which potential customers are able to recall specific

products and services provided by an organization

Which of these refers to the perspective that companies take their sustenance from the environment and, in turn, affect that

environment through their outputs?

1. A Contingency anchor

to receive feedback about how the public reacts to university activities In knowledge management, searching for newspaper articles and other external writing about the organization is mainly

1. A Organizational behavior emerged as a distinct field during the 1940s.

2. B The origins of some organizational behavior concepts date back to Taylor and Mayo

3. C Information technology has almost no effect on organizational behavior

4. D The field of organizational behavior relies exclusively on ideas generatedwithin the field by organizational behavior scholars

5. E The origins of organizational behavior are traced mainly to the field of economics

Which of the following statements is a proposition of

high-performance work practices?

1. A Employees are an important source of competitive advantage

2. B Human capital is rare

3. C The value of human capital can be increased through specific

organizational practices

4. D Organizational practices have a synergistic effect

5. E All of the above statements about high-performance work practices are true

The topic of ethics is most closely associated with:

1. A values

2. B the scientific method

3. C workforce diversity

4. D the open systems anchor

5. E the contingency approach to organizational behavior

refers to the study of moral principles or values that

determine whether actions are right or wrong and outcomes are good or bad

1. A Values

5. E Workplace values and ethics

77 Free Test Bank for Organizational Behavior 5th Edition by McShane Multiple Choice Questions - Page 2

Which of these statements about globalization and organizational behavior is TRUE?

1. A Globalization has little or no effect on organizational behavior

2. B Globalization has forced organizational behavior researchers to study only large multinational businesses

3. C Globalization gives rise to the question of how corporate leaders and employees can work effectively in the global workplace

4. D Globalization has forced organizational behavior textbooks to study only companies with headquarters in North America

5. E Both 'B' and 'D' are true

Which of the following concepts are closely associated with

corporate social responsibility?

2. B Triple bottom line

3. C Stakeholders

4. D All of the above

5. E Both 'B' and 'C'

Allison thinks that organization is the same as an organism

However, in the field of organizational behavior, organizations are best described as:

1. A legal entities that must abide by government regulations and pay taxes

2. B physical structures with observable capital equipment

3. C social entities with a publicly stated set of formal goals

4. D groups of people who work interdependently towards some purpose

5. E any social entity with profit-centered motives and objectives

Employee behaviors that extend beyond normal job duties:

1. A should be discouraged by organizational leaders

2. B are usually performed by people with low conscientiousness

3. C are the most important characteristics of people with an external locus ofcontrol

4. D are common in small businesses but never occur in large firms

5. E are called organizational citizenship behaviors

Which of the following statements is FALSE?

1. A Employment relationships are shifting towards the idea that companies must provide employees a high degree of job security, possibly even a job for life

2. B Generation-X employees bring somewhat different values and needs to the workplace than those of baby boomers

3. C The workforce is becoming more diverse

4. D Successful firms increasingly rely on values alignment rather than direct supervision to guide employee decisions and behavior.

5. E Information technologies are changing the way people perform their tasks and work with each other

Workforce diversity:

1. A includes the entry of younger people to the workforce

2. B can potentially improve decision making and team performance in

organizations

3. C is increasing in the United States

4. D includes the increasing proportion of Hispanics in the workforce

5. E all of the above

Sabotage, threatening harm, and insulting others represent:

1. A three forms of counterproductive work behaviors

2. B the most common forms of organizational citizenship

3. C three dimensions of Schwartz's values model

4. D evidence of people with an introverted personality

5. E behaviors that are no longer found in organizations

Your roommate, Allison Albright, is a non-business major When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails You are trying to explain Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them She asks you some clarification questions Which of the following is NOT a conceptual anchor in organizational behavior?

1. A Contingency anchor

2. B Systematic research

3. C Organizational effectiveness anchor

4. D Multidisciplinary anchor

5. E Multiple levels of analysis anchor

Your roommate, Allison Albright, is a non-business major When she discovered that you are taking a course in Organizational Behavior, she was thoroughly confused as to why one would need to study OB and what it entails You are trying to explain Allison about the basic conceptual anchors that guide the thinking about organizations and how to study them She asks you some clarification questions All of the following are conceptual anchors

in organizational behavior EXCEPT:

1. A Contingency anchor

2. B Systematic research anchor

3. C Multidisciplinary anchor

4. D Societal level anchor

5. E Multiple levels of analysis anchor

If Dave's employees quit their jobs, according to research, the main reason why they quit their jobs may be that:

1. A they lack the ability to stay employed

2. B they are dissatisfied with the job or work context

3. C other firms use powerful incentives to lure employees from their current jobs

4. D they see their co-workers being laid off, so they also want to leave

5. E they have the wrong attitude about loyalty to one employer

Which discipline has provided organizational behavior with much

of its theoretical foundation for team dynamics, organizational power, and organizational socialization?

1. A Sociology

1. A Completing required job duties

2. B Showing up for work at scheduled times

3. C Accepting the organization's offer of employment

4. D Helping a co-worker even though it isn't part of your job

5. E All of the above

Which of these statements is consistent with the five anchors of organizational behavior?

1. A Organizational behavior theories must apply universally to every situation

2. B Organizations are like machines that operate independently of their external environment

3. C Each OB topic relates to only one level of analysis

4. D The field of organizational behavior should rely on other disciplines for some of its theory development

5. E None of these statements is consistent with the OB anchors

refers to goal-directed behaviors under the

individual's control that support organizational objectives

1. A Strategic performance

2. B Task performance

3. C Tactical performance

4. D Contextual performance

5. E Organizational performance

Globalization occurs when an organization:

1. A increases its connectivity with people and organizations in other parts of the world

2. B serves diverse customers within the firm's home country

3. C has a diverse workforce within the firm's home country

4. D does all of the above

5. E does only 'B' and 'C'

If Bob wants to consider deep-level diversity he would

1. A review the demographic characteristics of his workforce

2. B consider the likelihood of long-term employment with the organization foreach of his employees

3. C observe the differences in the people who represent his workforce

4. D look at different attitudes and expectations of his employees

5. E both 'C' and 'D'

According to the multiple levels of analysis anchor:

1. A organizational behavior is mainly the study of how all levels of the

organizational hierarchy interact with the external environment

2. B OB topics typically relate to the individual, team and organizational levels

of analysis

3. C there are eight levels of analysis that scholars should recognize when conducting OB research

4. D organizational events can be studied from only one level of analysis

5. E corporate executives need to understand business ethics from various levels and perspectives

Bob has been interested in this trend of globalization He should know that globalization occurs when an organization:

1. A increases its connectivity with people and organizations in other parts of the world.

2. B serves diverse customers within the firm's home country

3. C has a diverse workforce within the firm's home country

4. D does all of the above

5. E does only 'B' and 'C'

To help Allison understand some preliminary information about

OB, which of these statements about the field is FALSE?

1. A Organizational behavior scholars study individual, team and structural characteristics that influence behavior within organizations

2. B The field of OB has adopted concepts and theories from other fields of inquiry

3. C Organizational behavior emerged as a distinct field around the 1940s

4. D Given the specific utility of the field, OB is useful for the managers in the organizations and not the employees

5. E OB scholars study what people think, feel, and do in and around

organizations

Which of the following is an example of an organizational

citizenship behavior?

1. A tardiness

2. B doing work incorrectly

3. C cooperation toward the organization

4. D following state and federal corporate laws

5. E developing a corporation strategic plan

Bob has never liked the idea of telecommuting for employees of Tricky Toys According to research, telecommuting offers all of these benefits EXCEPT:

1. A reduced employee stress

2. B enhanced employee recognition.

3. C improved job satisfaction

4. D making employees feel more empowered

5. E reduced pollution

According to research, telecommuting offers all of these benefits EXCEPT:

1. A reduce employee stress

2. B increase employee productivity

3. C improve job satisfaction

4. D make employees feel more empowered

5. E enhance employee recognition

Which of the following is considered a counterproductive work behavior?

Generous sick leave policies are known to:

1. A increase employee lateness

2. B improve organizational citizenship

3. C increase absenteeism

4. D increase voluntary turnover

5. E both 'C' and 'D'