DEVELOPING, USING AND ANALYZING THE RESULTS OF INTERVIEWS TO DETERMINE THE FEELINGS OF FOREIGN TOURISTS ON THEIR VISIT TO VIET NAM

According to the purpose of the report, we had to go out to carry out our interview with the foreigner tourists.

HANOI OPEN UNIVERSTTY FACULTY OF TOURISM  PROJECT HD2 DEVELOPING, USING AND ANALYZING THE RESULTS OF INTERVIEWS TO DETERMINE THE FEELINGS OF FOREIGN TOURISTS ON THEIR VISIT TO VIET NAM Students : NGUYEN THI HONG NAM NGUYEN THI THU HIEN Class : BK13 Group : HA NOI - 2008 TABLE OF CONTENTS TABLE OF CONTENTS .2 I/ INTRODUCTION Through many last assignments, we had many big chances to be acquainted with doing in-group, working with many various topics, which required an ability of working, of researching, etc With this HD2 project, we also get more chances to work in-group, but in this topic, we get a new way to this assignment It brings us a chance to communicate with foreigners, to interview and from that; we can learn something different from last assignments Because of the purpose of the assignment, is that encouraging students to meet and talk with foreigners, obtaining information by designing, asking questions and analyzing their results in a short report? So that, it is very interesting with the student because it helps student to developing higher skills and abilities, which are different from, last projects Writing this report, we hope that we can bring something new to the teacher and the students in faculty of tourism We summarized our an interview by this report, and we want to supply some present information’s about foreign tourists, about what they are thinking about Vietnam tourism, what they hope and what they see? Then, teachers and students may know clearly about the fact of tourism in Vietnam It will help students have the right acknowledge about tourism in our country Especially, doing this report, students can learn many things in analyzing chart, which is very helpful for the future In order to this job, we shared the work equally by two members in our groups: Nguyen Thi Thu Hien: • Introduction • Interview Question • First half of the result part: from background to the sources of information and how useful/accurate it was Nguyen Thi Hong Nam: • Second part of the result: From accommodation facilities to extra comments • Discussion • Recommendations • Edit and print II/ INTERVIEW QUESTIONS According to the purpose of the report, we had to go out to carry out our interview with the foreigner tourists We had to spend two days in the OldQuarter to it Before carrying this interview, we intended to choose some destinations around Hanoi where have many tourists Moreover, in our mind, we thought it was so easy to get information Nevertheless, after interviewing, we recognized that it did not look like our imagination On the first day, we wandered around Restored Sword Lake to find the tourists We approached some tourists who sat on the bench We did it without difficulties We saw them with a friendly way, very natural way, and very welcomed However, some of them stared us, looked us in unfriendly way and did not want to bother anymore Because they have only come to Hanoi for one day and Hanoi was the first places in their visit Moreover, some of tourists are come from French, so, we got many difficulties in communicating with these tourists Suddenly, we felt very disappointed and did not want to go at all And we continued finding other guests, but not much tourist, so we could interview one to two travelers Most of them seemed too closed, to be friendly and warmhearted, and welcome us They told us everything they did in Vietnam and they thought about Vietnam in their travels Therefore, they helped us in getting information for our interview But, in generally, we had not completed 12 sheets Questionnaires yet Nam and I were very tired at that time We sat each other, discussed and gave the last decision On the second day, we found a Beer road site inn (Bia hoi) in Ta Hien street It is the place where have many tourist drinking beer there, very famous street with tourist We ordered a bottle of orange juice, drank and wait for a chance to access tourists And we got it Most of tourists here were very cheerful, very humor and very easy to get an open talk with them Besides that, they also asked them for some visiting places in Hanoi, where they have to go and to see And, for only one hour, we finished our interview with a lot of information not only in the project but also in the outside We were very happy III/ RESULTS Our questionnaire designed an interview of 25 questions and divided into 10 main topics: Background Reason for travel Tourist sites visited or intending to visit Tourist services used Sources of information and how useful it was Accommodation facilities Quality of food Transportation Shopping, entertainment 10 Extra comments Hereafter is the questionnaire that we designed: QUESTIONAIRE Name:………………………………… Nationality: …………………………… Age: Young Sex: Male /Female Kind of travel: Middle age Independent Group Older Business How many times have you visited Vietnam? Why did you choose Viet Nam for your travel? Have you visited some famous destinations and world heritages in Vietnam? Which is the destination in Vietnam you like the most? And Why? What kind of tourist service have you used in Vietnam? What is your opinion about the services you has used in Vietnam? The quality of tour guide in Vietnam is: Your search information about Vietnam by: Do you often use a system of tourism information when you travel in Vietnam? 10.Is it easy for you to approach the tourism information center? Give me your trouble if no? 11.Do you often get brochure from the destination you come? 12.What is your comment about the quality of brochure? 13.What kind of accommodations you staying in Hanoi? 14.What did you think about the accommodation that you stayed in Hanoi? 15.Have you ever tasted some traditional foods in Vietnam? 16.If yes, where did you try it? 17.How you feel about traditional food in Vietnam? 18.What is Vietnamese food you like most? 19.What is your appreciation about transportation system in Vietnam? 20.Have you ever gone shopping in Vietnam or Hanoi? 21.Where is the place you often go for shopping? 22.Did you find suitable places for your entertainment in Hanoi? If no, you have any suggestion for Hanoi? 23.What are your impressions of Hanoi? 24.Did your visit to Hanoi meet your expectations? 25.Will you return to Hanoi for a second visit? Background a Chart of Nationality This pie chart shows us the Nationality of the tourist coming to Vietnam at this time, and divided into three occupations: tourists from European, Oceanian and North American In general, the greatest number of tourist who coming to Vietnam recently is North American tourists with 42% There are smaller percentages of European and Oceanian tourists They occupy 33% and 25% It is not difficult to explain for this result As you can see, there is a vacation for the Western countries at this time Therefore, they spend more time and money for travelling, and for relaxing in some Southern Eastern Asian countries: Thailand, Singapore, Laos, Cambodia, and Vietnam And the reason why the north American tourists come to Vietnam much more than before? Because, at this time, there is a presidential racing in America, and one of them is John Mc Cain, who was an Airman in Vietnam War, who drove B52 airplane for American army Many documents, which talked about him, kept in Hoalo prison Therefore, it is the reason why many tourists from North American country come to Vietnam at this time b Estimate age of tourist Estimate age of tourist 70% 60% 50% 40% 30% 20% 10% 0% 58% Young age Middle age Old age 33% 9% Young age Middle age Old age This column shows the estimate age of the tourist As it is shown in chart 2, middle age people have the highest percentage, occupy 58,5% The percentage of young tourists is slightly smaller than the percentage of middle age tourists It means that at that time, the tourist at the age of the middle in some western countries have more free time, we can find many middle age tourist in everywhere They travel with family, with friends and groups But different from the young age, the tendency of middle age tourists is that they only buy a tour with package services, and enjoy the most famous places, don’t want to have experienced like a real backpacker The old age occupy only 9% It shows us that at this time, when the young and middle age people go to travel, they stay at home to keep the house for their children, or travel not much This kind of tourist wants to have a culture tour, have a rest Therefore, not many tourists stay in Hanoi now 10 ... Most of them seemed too closed, to be friendly and warmhearted, and welcome us They told us everything they did in Vietnam and they thought about Vietnam in their travels Therefore, they helped... in Vietnam? What is your opinion about the services you has used in Vietnam? The quality of tour guide in Vietnam is: Your search information about Vietnam by: Do you often use a system of tourism... us the Nationality of the tourist coming to Vietnam at this time, and divided into three occupations: tourists from European, Oceanian and North American In general, the greatest number of tourist