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Question (1), (2), (3): Letter Office Junction 1333 Auburn Ave. N., Seattle, WA 98177 Tel: (206) 2951829 December 1st, 2010 Carl Perry 245 Pike St., 23 Tacoma, WA 98555 Dear Mr. Perry: Seasons Greetings As a _______ customer, we wanted you to be among the first to know about our upcoming holiday sale. All copy paper, printing ink, and general office supplies will be reduced by 50% for the month of December. (A) valid (B) valued (C) value (D) validated As is our tradition at Office Junction, we will be having a Christmas raffle. This year the grand prize is a 2night stay for two at the Buena Vista Hotel _______ Camano Island. The winner will receive a free doubleoccupancy stay in the penthouse suite, as well as a free dinner on the moonlit patio. (A) through (B) over (C) on (D) at Money from ticket sales will be _______ to The Holiday Fund, a local organization that provides food and clothing to those who need it most this Christmas. (A) funded (B) collected (C) purchased (D) donated Question (4), (5), (6): Email To: administrationautotech.ca From: accountingmicroserve.com Re: Missing Invoice Dear Stone Blair, Im not certain that you are the person I need to address, but the help desk operator at Autotech forwarded me _______ email address. It is now midmonth, and Microserve has still not received a March invoice from Autotech. (A) your (B) their (C) its (D) his We ________ receive an electronic invoice on the first of the month, and a reminder notice approximately half way through the month. Neither of these has been received; therefore, I assume the bill has not been issued. (A) generally (B) rarely (C) never (D) almost It is particularly important that we sort out this error before May first. We are a small company that submits tax forms twice a year, and we must include this information as part of our _________. As the accountant of Microserve, it is my duty to submit all invoices related to spending to our head office by May 3rd at the latest. (A) expertise (B) expenses (C) exchange (D) exercise Question (7), (8), (9): Letter AccuCounting Inc. 1777 Second Ave. S, Denver, CO 44555 Tel: (206) 2951829 May 5th, 2011 Rachel Carson 9154 Penny Lane Denver, CO 44556 Dear Ms. Carson: We __________ your application for our advertised accounting position at AccuCounting Inc. Based on your qualifications, we would like to schedule an interview with you the week of May 12th at our main office, 1777 Second Ave. S. (A) should have received (B) had received (C) have received (D) will have received Would you please phone Dana Miller, our office manager, at 5553385 at your earliest convenience to __________ an interview day and time? Interviews usually last about 30 minutes, and are scheduled between 8 and noon, and then 2 and 4. (A) do up (B) make up (C) bring up (D) set up Thank you for applying to AccuCounting. We believe that our employees __________ us number one, and we hope that you might soon join our team and contribute to our continued success. If you have any questions prior to your interview, please dont hesitate to ask Mr. Miller. (A) did make (B) making (C) makes (D) make Question (10), (11), (12): Memo VALUE EMPORIUM MEMORANDUM TO: Sales Staff FROM: Management A.W. DATE: October 9th, 2009 SUBJECT: Flyer misprint This is to alert you to a misprint in an advertisement for our store in this weeks local newspaper. The ad states that on Saturday all mens footwear is on sale for 55% percent off rather _______ 15% off. (A) theyre (B) then (C) that (D) than If customers ask about this sale, please _______ and explain the printing error. Offer them an additional 5% off coupon to thank them for coming into our store. The coupon can be given out even if the customer decides not to purchase any shoes, and can be applied to any purchase made in the store. (A) apologize (B) analyze (C) compromise (D) categorize _______ you encounter any customers who have the ad with them and demand to receive the 55% discount, please call a manager to the sales floor. These cases will be handled on an individual basis. (A) Because (B) If (C) Before (D) Whether Question (1), (2), (3): Memo MEMORANDUM TO: All employees FROM: Craig Wertz, CEO DATE: Dec. 8th, 2012 SUBJECT: Christmas party Hi all, Our ______ company Christmas party will be held at 6 p.m. Saturday, Dec. 18th, in the grand ballroom of the Ritzy Hotel on Main Street. All employees and their immediate family members are invited to attend. There will be a sixcourse dinner, followed by music, dancing, and special activities for the children. (A) annual (B) ongoing (C) only (D) quarterly As usual, we will ______ donations for the Childrens Home at the party. Please bring a toy, game, or clothes for Christmas presents for needy children. We will also take donations of cash or check. (A) to collect (B) be collecting (C) collects (D) have collected I hope to see all of you at the party, and that you will give ______ to support the Childrens Home. If you can come, please RSVP to your manager by Dec. 11th. Be sure to include the number of family members attending, and to indicate how many children youll be bringing, and how old they are. Look forward to seeing you there, Craig (A) cautiously (B) sparingly (C) occasionally (D) generously

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Money from ticket sales will be _ to The Holiday Fund, a local

organization that provides food and

clothing to those who need it most this Christmas

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To: administration@autotech.ca

From: accounting@microserve.com

Re: Missing Invoice

Dear Stone Blair,

I'm not certain that you are the person I need to address, but the help desk operator at Autotech forwarded

me _ e-mail address It is now midmonth, and Microserve has still not received a March invoice from

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(D) will have received

Would you please phone Dana Miller, our office manager, at 555-3385 at your earliest convenience to

an interview day and time? Interviews usually last about 30

minutes, and are scheduled between 8

and noon, and then 2 and 4

(A) do up

(B) make up

(C) bring up

(D) set up

Thank you for applying to Accu-Counting We believe that our employees

us number one, and we

hope that you might soon join our team and contribute to our continued success

If you have any questions

prior to your interview, please don't hesitate to ask Mr Miller

(A) did make

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FROM: Management A.W.

DATE: October 9th, 2009

SUBJECT: Flyer misprint

This is to alert you to a misprint in an advertisement for our store in this week's local newspaper The ad states

that on Saturday all men's footwear is on sale for 55% percent off rather

_ you encounter any customers who have the ad with them and demand

to receive the 55% discount,

please call a manager to the sales floor These cases will be handled on an individual basis

TO: All employees

FROM: Craig Wertz, CEO

DATE: Dec 8th, 2012

SUBJECT: Christmas party

Hi all,

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Our company Christmas party will be held at 6 p.m Saturday, Dec 18th, in the grand ballroom of the

Ritzy Hotel on Main Street All employees and their immediate family members are invited to attend There will

be a six-course dinner, followed by music, dancing, and special activities for the children

come, please RSVP to your manager by Dec 11th Be sure to include the

number of family members attending,

and to indicate how many children you'll be bringing, and how old they are.Look forward to seeing you there,

From: Dawn Fiorini

To: Carter Berquist

Subject: Health insurance

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preventive screenings, and a discount on prescriptions Monthly premiums for your family are $ 479.

A dental plan is also available The monthly premium for that is $17.75 I will

be happy to meet and go

the options and the benefits, or mail a packet out to you

To: Little School parents

From: John Otterson

Subject: Flu vaccinations

Little School parents:

Dr Baker has decided to set up free visits to her clinic for children and families

of Little School (and the staff as

well) host a clinic at the school She will begin getting shipments

of the vaccine in batches The first

batch will arrive Tuesday, November 3rd

(A) in addition to

(B) rather than

(C) instead of

(D) because of

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For family members who are under 3, pregnant or have underlying health / respiratory conditions you

_ to get a shot Please e-mail me (John), I will be setting up a list of those individuals so that I can

notify you as soon as a batch of vaccination shots become available

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Please incorporate a Fast Facts box (see the enclosed examples), and keep the around 1,400 words,

inclusive of the text in the Fast Facts

We are writing to inform you that check No 1384, in the of

$2,500, was presented for payment on

Jan 8th against an account balance of $2,275 In accordance with your

overdraft protection provision, we have

paid the check and charged your account a $30 overdraft fee

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Dear Dave Scott,

This is to confirm the reached this morning in the conference call between yourself and our

president, Jed Sanders If any of this information is incomplete or inaccurate, please let us know immediately

(A) conversation

(B) agreement

(C) argument

(D) election

Ace Consulting has agreed to provide 40 hours of consultation for the JB

Sanders Corporation, commencing on

March 1st, at a rate of $120 an hour Payment will be sent once a month upon of invoice from Ace

Consulting Ace agrees that invoices must be submitted no later than the 20th of each month

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approval by the end of the week This contract will remain in effect until Ace Consulting has fulfilled its

commitment At that time, the contract may be extended upon approval of both parties, or a new arrangement

To: All managers

From: Dennis Kruger, CEO

Re: Employee performance reviews

All of you have received forms for annual employee evaluations If you haven't, contact Candice in

human resources as soon as possible Evaluation forms must be completed by Jan 10th and returned to human

resources Thank you for your prompt cooperation

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use only100-percent safe, friendly products, so you can rest

assured there will be no harmful

chemicals or dangerous liquid reside left behind

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plan that is truly unlimited? Do you want plan that has unlimited minutes,

unlimited texts, unlimited video and

picture messaging _having to pay an arm and a leg?

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international calls You also get unlimited texting and unlimited video and picture messaging for a monthly fee

of $99.99 For a limited time, if you sign a two year contract, we will also a new Silverberry

phone for free Imagine owning the new Silverberry phone for absolutely free This offer is only available for

until May, so hurry and visit any Freeiwire store near you

To: All Sales Employees

From: Amanda Winthrop

Date: December 20

Re: Bonus

Dear Sales employees:

I want to congratulate you on another successful year! Due to your hard work,

we have again achieved the

_of selling the most number of laptops in the Midwest region

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Enclosed, please find a copy of the reservation confirmation form We are

holding the Big Event Conference

Hall for you from August 10 to the 16th In order for us to this reservation, you will need to fill out

the form and send us a check for $2,300

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If the entire amount due is not received on or before June 30, 2012, I shall

instruct legal counsel to commence

legal proceedings you

I saw your contact information on the Web Please allow me

myself I am the Managing Editor of

Timeshare World magazine My company, Timeshare International, is a

timeshare user group that facilitates

the exchange of vacation weeks for its members We publish member magazines several times a year

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possible) Have you by chance there in the past several years and would you be interested?

Unfortunately Timeshare doesn't send journalists on assignments, so I am definitely looking for a writer who

has already been to the island or can go there on their own

Less Paper, Less Waste

Embracing a reduce, reuse, recycle mentality us to rethink our approach to how we share

upcoming educational opportunities with you

(A) has led

(B) did lead

(C) will lead

(D) will have led

As always, we will produce four catalogs per year, but as we enhance our Web site, we're about to change

what we send to you Watch for these exciting changes to our Web site this spring By changing our catalog size

and scope we're able to our paper consumption significantly and use FSC-certified paper and print

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FSC-to 30 % post-consumer waste and manufactured by the West Linn Paper

Company, a regional paper

manufacturer in West Linn, Oregon The brochure is printed by a local, certified printing company

Dear Health and Dental Plan Member,

This reminder is concerning your AARP-approved Dental Plan with United Discount Dental When you first

enrolled, you elected to secure our best rates by choosing to pay for the Plan annually, saved you

$24 per year You will be happy to know that our rates remain at the same low rates as last year, with no

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good reminder to make sure you are getting all the value we have to offer in this excellent plan.

Romero's Heating and Furnace Repair

We've Got the Hottest Deals in the City – Guaranteed

With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's Arctic blasts You'll depend on your furnace all winter to meet the comfort needs of your business, and that's why you can't depend on anyone but Romero's to make sure everything is in _ order

VALLEY MEDICAL SUPPLY, INC

To: All Employees

From: Steven Rice, President

Subject: Community Service Program

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Promoting a healthy society is an important goal we all share As a result, I am writing to remind you about one of our most popular and meaningful activities here at Valley Medical Supply - our community service program I encourage you to participate in this year's program if you haven't done so _.

Great Computer Workshops for Your Employees!

Available through High Star Training, Inc

Have you been wondering how to keep your staff current with new software and technology advances? Do you want to provide the best available computer

training for your employees without _ your budget?

(A) exceeding

(B) has exceeded

(C) will exceed

(D) to exceed

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Then call High Star Training and find out more about our affordable, quality computer workshops! Our current catalog of workshops _

high-offerings on word processing, database design and management, network

administration, and accounting for small businesses

(A) illegitimate

(B) illegitimacy

(C) eligibility

(D) eligible

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I would like to arrange a time for _ to discuss this option If we cannot resolve this, I will be forced to turn your delinquent account over to a collection agency.

Refer to the following memo

To: Technical Support Staff

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From: Glen Holderness, Managing Director

Re: Communication skills

(A) capacity

(B) proficiency

(C) opportunity

(D) intention

computers However, we need to do something about this problem

Accordingly, I have arranged a ……… training session on communication skills for technical support

Refer to the following article

Italian Festival a Big Success

New York's annual Italian Cultural Festival once again proved extremely

popular with people around the city The festival ……… to an end last night with a free performance of the

(A) appearances

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New York City mayor Bob Gordon, who was in ………… at last night's opera, was also thrilled with the

Refer to the following email

From: Gavin Henderson, MultiSupplies <gavin1618@multisupplies.com>

To: Gloria Sanchez, Hamilton Retail <sanchez1004@hretail.com>

Re: Bad news

We are still waiting for a delivery from our warehouse in Memphis

I apologize for any inconvenience, and I assure you that your shipment is now our top ………… We will

(A) performer

(B) urgency

(C) priority

(D) speed

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Question (1), (2), (3):

Refer to the following email

From: Tom Knight, Portsmouth Community Board Chairman

<Cknight@pcb.or.uk>

To: Gregor Berkov, Public Conscience <bravegregor@publicconscience.com>Dear Gregor,

I am writing to express my ……… again for the work your firm did in

promoting our appeal Thanks to

With the serious and growing concerns over youth crime and gangs, our

community badly needs a fun and safe facility for young adults to hang out at

We would be delighted to use your consulting services again in the future I will also be happy to recommend your firm to ………… potential clients

(A) the other

(B) others

(C) another

(D) other

Question (4), (5), (6):

Refer to the following notice

Attention Museum Patrons

We would like to give you advance notice about a temporary closure of the National Museum There ………… a major ceremony for veterans of World War II in the main

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(A) will be

(B) has been

(C) was

(D) would have been

gallery at dawn on Friday,

April 17 Admission to the event is by invitation, with spaces reserved for

public figures and veterans and their families only

………… the museum will be closed to the general public for the entire

morning The museum will not

Refer to the following article

ProtestorsDisrupt Energy Conference

Environmental activists yesterday protested outside the Matheson Convention Center in Chicago where the annual Energy Summit was being held The

summit, a high-profile event that attracts the top executives from across the gas and energy industry, ……… for over two hours while 2,000 protestors clashed with police outside

(A) decorated

(B) occupied

(C) locked

(D) evacuated

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A little over two hours later, as the protest outside died down, delegates returned

to the convention center to resume the forum The police arrested and charged a small group of protesters afterwards

The protestors deliberately targeted the forum as part of their campaign against the alleged

environmental ……… caused by power companies They claim that coal and oil power

Refer to the following advertisement

Living Interiors - Home renovation made easy!

Living Interiors is the one-stop shop for all your building and renovating needs! Those searching for inspiration or basic advice on how to enhance the look of their home should look no further than Living Interiors' specialist Renovation Consultants Our consultants are all friendly, highly-trained professionals

……… have a great deal of knowledge and expertise

well With top quality and reasonably priced building materials, paint and

wallpaper, interior fabrics and accessories, builders and experienced home

renovators won't need to look anywhere else!

Living Interiors is the place to go for renovators ………… of innovative ideas, useful

(A) necessary

(B) needless

(C) by necessity

(D) in need

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Refer to the following article.

Milford Education to Launch the E-Lator

Milford Education, a leading publisher of foreign language dictionaries and learning materials, …………

(A) launches

(B) will launch

(C) launched

(D) were launching

a free online translation service The service, known as the E-Lator; can

translate text instantly into several different languages The company

spokesperson is promising that the website, www milfordelator.com, will

become available for public use on Monday next week

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Traditionally, such online services have proven unreliable, providing users with awkward translations However, Milford Education executives are confident that the E-Lator can produce ………… translations in almost all circumstances.

Refer to the following email

From: Karl Nourse <noursehello@narumail.com>

To: Marie Schneider, The Alpine Retreat <mariebello@alpine.com>

Re: My Reservation

Hello,

Iwould like to make an adjustment to my reservation for next month I am currently scheduled to check in on the 14th of November and check out on the 19th Unfortunately, I have some important business that I have to attend to on Saturday the 18th It looks like I will need to ………… my holiday by a

Please note that I will be more than happy to pay the standard nightly rate for

my stay I originally planned to ……… advantage of your special 5-night offer As I will no longer be at your hotel for this long, I don't expect to be entitled to a discount

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The opening ceremony will begin at 3:30 p.m on Monday, January 18 Light refreshments will be served ………… afterwards I hope you will be able to make it in time for this symbolic occasion.

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