Question (1), (2), (3): Letter Office Junction 1333 Auburn Ave. N., Seattle, WA 98177 Tel: (206) 2951829 December 1st, 2010 Carl Perry 245 Pike St., 23 Tacoma, WA 98555 Dear Mr. Perry: Seasons Greetings As a _______ customer, we wanted you to be among the first to know about our upcoming holiday sale. All copy paper, printing ink, and general office supplies will be reduced by 50% for the month of December. (A) valid (B) valued (C) value (D) validated As is our tradition at Office Junction, we will be having a Christmas raffle. This year the grand prize is a 2night stay for two at the Buena Vista Hotel _______ Camano Island. The winner will receive a free doubleoccupancy stay in the penthouse suite, as well as a free dinner on the moonlit patio. (A) through (B) over (C) on (D) at Money from ticket sales will be _______ to The Holiday Fund, a local organization that provides food and clothing to those who need it most this Christmas. (A) funded (B) collected (C) purchased (D) donated Question (4), (5), (6): Email To: administrationautotech.ca From: accountingmicroserve.com Re: Missing Invoice Dear Stone Blair, Im not certain that you are the person I need to address, but the help desk operator at Autotech forwarded me _______ email address. It is now midmonth, and Microserve has still not received a March invoice from Autotech. (A) your (B) their (C) its (D) his We ________ receive an electronic invoice on the first of the month, and a reminder notice approximately half way through the month. Neither of these has been received; therefore, I assume the bill has not been issued. (A) generally (B) rarely (C) never (D) almost It is particularly important that we sort out this error before May first. We are a small company that submits tax forms twice a year, and we must include this information as part of our _________. As the accountant of Microserve, it is my duty to submit all invoices related to spending to our head office by May 3rd at the latest. (A) expertise (B) expenses (C) exchange (D) exercise Question (7), (8), (9): Letter AccuCounting Inc. 1777 Second Ave. S, Denver, CO 44555 Tel: (206) 2951829 May 5th, 2011 Rachel Carson 9154 Penny Lane Denver, CO 44556 Dear Ms. Carson: We __________ your application for our advertised accounting position at AccuCounting Inc. Based on your qualifications, we would like to schedule an interview with you the week of May 12th at our main office, 1777 Second Ave. S. (A) should have received (B) had received (C) have received (D) will have received Would you please phone Dana Miller, our office manager, at 5553385 at your earliest convenience to __________ an interview day and time? Interviews usually last about 30 minutes, and are scheduled between 8 and noon, and then 2 and 4. (A) do up (B) make up (C) bring up (D) set up Thank you for applying to AccuCounting. We believe that our employees __________ us number one, and we hope that you might soon join our team and contribute to our continued success. If you have any questions prior to your interview, please dont hesitate to ask Mr. Miller. (A) did make (B) making (C) makes (D) make Question (10), (11), (12): Memo VALUE EMPORIUM MEMORANDUM TO: Sales Staff FROM: Management A.W. DATE: October 9th, 2009 SUBJECT: Flyer misprint This is to alert you to a misprint in an advertisement for our store in this weeks local newspaper. The ad states that on Saturday all mens footwear is on sale for 55% percent off rather _______ 15% off. (A) theyre (B) then (C) that (D) than If customers ask about this sale, please _______ and explain the printing error. Offer them an additional 5% off coupon to thank them for coming into our store. The coupon can be given out even if the customer decides not to purchase any shoes, and can be applied to any purchase made in the store. (A) apologize (B) analyze (C) compromise (D) categorize _______ you encounter any customers who have the ad with them and demand to receive the 55% discount, please call a manager to the sales floor. These cases will be handled on an individual basis. (A) Because (B) If (C) Before (D) Whether Question (1), (2), (3): Memo MEMORANDUM TO: All employees FROM: Craig Wertz, CEO DATE: Dec. 8th, 2012 SUBJECT: Christmas party Hi all, Our ______ company Christmas party will be held at 6 p.m. Saturday, Dec. 18th, in the grand ballroom of the Ritzy Hotel on Main Street. All employees and their immediate family members are invited to attend. There will be a sixcourse dinner, followed by music, dancing, and special activities for the children. (A) annual (B) ongoing (C) only (D) quarterly As usual, we will ______ donations for the Childrens Home at the party. Please bring a toy, game, or clothes for Christmas presents for needy children. We will also take donations of cash or check. (A) to collect (B) be collecting (C) collects (D) have collected I hope to see all of you at the party, and that you will give ______ to support the Childrens Home. If you can come, please RSVP to your manager by Dec. 11th. Be sure to include the number of family members attending, and to indicate how many children youll be bringing, and how old they are. Look forward to seeing you there, Craig (A) cautiously (B) sparingly (C) occasionally (D) generously
Trang 1Money from ticket sales will be _ to The Holiday Fund, a local
organization that provides food and
clothing to those who need it most this Christmas
Trang 2To: administration@autotech.ca
From: accounting@microserve.com
Re: Missing Invoice
Dear Stone Blair,
I'm not certain that you are the person I need to address, but the help desk operator at Autotech forwarded
me _ e-mail address It is now midmonth, and Microserve has still not received a March invoice from
Trang 3(D) will have received
Would you please phone Dana Miller, our office manager, at 555-3385 at your earliest convenience to
an interview day and time? Interviews usually last about 30
minutes, and are scheduled between 8
and noon, and then 2 and 4
(A) do up
(B) make up
(C) bring up
(D) set up
Thank you for applying to Accu-Counting We believe that our employees
us number one, and we
hope that you might soon join our team and contribute to our continued success
If you have any questions
prior to your interview, please don't hesitate to ask Mr Miller
(A) did make
Trang 4FROM: Management A.W.
DATE: October 9th, 2009
SUBJECT: Flyer misprint
This is to alert you to a misprint in an advertisement for our store in this week's local newspaper The ad states
that on Saturday all men's footwear is on sale for 55% percent off rather
_ you encounter any customers who have the ad with them and demand
to receive the 55% discount,
please call a manager to the sales floor These cases will be handled on an individual basis
TO: All employees
FROM: Craig Wertz, CEO
DATE: Dec 8th, 2012
SUBJECT: Christmas party
Hi all,
Trang 5Our company Christmas party will be held at 6 p.m Saturday, Dec 18th, in the grand ballroom of the
Ritzy Hotel on Main Street All employees and their immediate family members are invited to attend There will
be a six-course dinner, followed by music, dancing, and special activities for the children
come, please RSVP to your manager by Dec 11th Be sure to include the
number of family members attending,
and to indicate how many children you'll be bringing, and how old they are.Look forward to seeing you there,
From: Dawn Fiorini
To: Carter Berquist
Subject: Health insurance
Trang 6preventive screenings, and a discount on prescriptions Monthly premiums for your family are $ 479.
A dental plan is also available The monthly premium for that is $17.75 I will
be happy to meet and go
the options and the benefits, or mail a packet out to you
To: Little School parents
From: John Otterson
Subject: Flu vaccinations
Little School parents:
Dr Baker has decided to set up free visits to her clinic for children and families
of Little School (and the staff as
well) host a clinic at the school She will begin getting shipments
of the vaccine in batches The first
batch will arrive Tuesday, November 3rd
(A) in addition to
(B) rather than
(C) instead of
(D) because of
Trang 7For family members who are under 3, pregnant or have underlying health / respiratory conditions you
_ to get a shot Please e-mail me (John), I will be setting up a list of those individuals so that I can
notify you as soon as a batch of vaccination shots become available
Trang 8Please incorporate a Fast Facts box (see the enclosed examples), and keep the around 1,400 words,
inclusive of the text in the Fast Facts
We are writing to inform you that check No 1384, in the of
$2,500, was presented for payment on
Jan 8th against an account balance of $2,275 In accordance with your
overdraft protection provision, we have
paid the check and charged your account a $30 overdraft fee
Trang 9Dear Dave Scott,
This is to confirm the reached this morning in the conference call between yourself and our
president, Jed Sanders If any of this information is incomplete or inaccurate, please let us know immediately
(A) conversation
(B) agreement
(C) argument
(D) election
Ace Consulting has agreed to provide 40 hours of consultation for the JB
Sanders Corporation, commencing on
March 1st, at a rate of $120 an hour Payment will be sent once a month upon of invoice from Ace
Consulting Ace agrees that invoices must be submitted no later than the 20th of each month
Trang 10approval by the end of the week This contract will remain in effect until Ace Consulting has fulfilled its
commitment At that time, the contract may be extended upon approval of both parties, or a new arrangement
To: All managers
From: Dennis Kruger, CEO
Re: Employee performance reviews
All of you have received forms for annual employee evaluations If you haven't, contact Candice in
human resources as soon as possible Evaluation forms must be completed by Jan 10th and returned to human
resources Thank you for your prompt cooperation
Trang 11use only100-percent safe, friendly products, so you can rest
assured there will be no harmful
chemicals or dangerous liquid reside left behind
Trang 12plan that is truly unlimited? Do you want plan that has unlimited minutes,
unlimited texts, unlimited video and
picture messaging _having to pay an arm and a leg?
Trang 13international calls You also get unlimited texting and unlimited video and picture messaging for a monthly fee
of $99.99 For a limited time, if you sign a two year contract, we will also a new Silverberry
phone for free Imagine owning the new Silverberry phone for absolutely free This offer is only available for
until May, so hurry and visit any Freeiwire store near you
To: All Sales Employees
From: Amanda Winthrop
Date: December 20
Re: Bonus
Dear Sales employees:
I want to congratulate you on another successful year! Due to your hard work,
we have again achieved the
_of selling the most number of laptops in the Midwest region
Trang 14Enclosed, please find a copy of the reservation confirmation form We are
holding the Big Event Conference
Hall for you from August 10 to the 16th In order for us to this reservation, you will need to fill out
the form and send us a check for $2,300
Trang 15If the entire amount due is not received on or before June 30, 2012, I shall
instruct legal counsel to commence
legal proceedings you
I saw your contact information on the Web Please allow me
myself I am the Managing Editor of
Timeshare World magazine My company, Timeshare International, is a
timeshare user group that facilitates
the exchange of vacation weeks for its members We publish member magazines several times a year
Trang 16possible) Have you by chance there in the past several years and would you be interested?
Unfortunately Timeshare doesn't send journalists on assignments, so I am definitely looking for a writer who
has already been to the island or can go there on their own
Less Paper, Less Waste
Embracing a reduce, reuse, recycle mentality us to rethink our approach to how we share
upcoming educational opportunities with you
(A) has led
(B) did lead
(C) will lead
(D) will have led
As always, we will produce four catalogs per year, but as we enhance our Web site, we're about to change
what we send to you Watch for these exciting changes to our Web site this spring By changing our catalog size
and scope we're able to our paper consumption significantly and use FSC-certified paper and print
Trang 17FSC-to 30 % post-consumer waste and manufactured by the West Linn Paper
Company, a regional paper
manufacturer in West Linn, Oregon The brochure is printed by a local, certified printing company
Dear Health and Dental Plan Member,
This reminder is concerning your AARP-approved Dental Plan with United Discount Dental When you first
enrolled, you elected to secure our best rates by choosing to pay for the Plan annually, saved you
$24 per year You will be happy to know that our rates remain at the same low rates as last year, with no
Trang 18good reminder to make sure you are getting all the value we have to offer in this excellent plan.
Romero's Heating and Furnace Repair
We've Got the Hottest Deals in the City – Guaranteed
With winter just around the corner, you'll want to be sure your office is ready for Mother Nature's Arctic blasts You'll depend on your furnace all winter to meet the comfort needs of your business, and that's why you can't depend on anyone but Romero's to make sure everything is in _ order
VALLEY MEDICAL SUPPLY, INC
To: All Employees
From: Steven Rice, President
Subject: Community Service Program
Trang 19Promoting a healthy society is an important goal we all share As a result, I am writing to remind you about one of our most popular and meaningful activities here at Valley Medical Supply - our community service program I encourage you to participate in this year's program if you haven't done so _.
Great Computer Workshops for Your Employees!
Available through High Star Training, Inc
Have you been wondering how to keep your staff current with new software and technology advances? Do you want to provide the best available computer
training for your employees without _ your budget?
(A) exceeding
(B) has exceeded
(C) will exceed
(D) to exceed
Trang 20Then call High Star Training and find out more about our affordable, quality computer workshops! Our current catalog of workshops _
high-offerings on word processing, database design and management, network
administration, and accounting for small businesses
(A) illegitimate
(B) illegitimacy
(C) eligibility
(D) eligible
Trang 21I would like to arrange a time for _ to discuss this option If we cannot resolve this, I will be forced to turn your delinquent account over to a collection agency.
Refer to the following memo
To: Technical Support Staff
Trang 22From: Glen Holderness, Managing Director
Re: Communication skills
(A) capacity
(B) proficiency
(C) opportunity
(D) intention
computers However, we need to do something about this problem
Accordingly, I have arranged a ……… training session on communication skills for technical support
Refer to the following article
Italian Festival a Big Success
New York's annual Italian Cultural Festival once again proved extremely
popular with people around the city The festival ……… to an end last night with a free performance of the
(A) appearances
Trang 23New York City mayor Bob Gordon, who was in ………… at last night's opera, was also thrilled with the
Refer to the following email
From: Gavin Henderson, MultiSupplies <gavin1618@multisupplies.com>
To: Gloria Sanchez, Hamilton Retail <sanchez1004@hretail.com>
Re: Bad news
We are still waiting for a delivery from our warehouse in Memphis
I apologize for any inconvenience, and I assure you that your shipment is now our top ………… We will
(A) performer
(B) urgency
(C) priority
(D) speed
Trang 24Question (1), (2), (3):
Refer to the following email
From: Tom Knight, Portsmouth Community Board Chairman
<Cknight@pcb.or.uk>
To: Gregor Berkov, Public Conscience <bravegregor@publicconscience.com>Dear Gregor,
I am writing to express my ……… again for the work your firm did in
promoting our appeal Thanks to
With the serious and growing concerns over youth crime and gangs, our
community badly needs a fun and safe facility for young adults to hang out at
We would be delighted to use your consulting services again in the future I will also be happy to recommend your firm to ………… potential clients
(A) the other
(B) others
(C) another
(D) other
Question (4), (5), (6):
Refer to the following notice
Attention Museum Patrons
We would like to give you advance notice about a temporary closure of the National Museum There ………… a major ceremony for veterans of World War II in the main
Trang 25(A) will be
(B) has been
(C) was
(D) would have been
gallery at dawn on Friday,
April 17 Admission to the event is by invitation, with spaces reserved for
public figures and veterans and their families only
………… the museum will be closed to the general public for the entire
morning The museum will not
Refer to the following article
ProtestorsDisrupt Energy Conference
Environmental activists yesterday protested outside the Matheson Convention Center in Chicago where the annual Energy Summit was being held The
summit, a high-profile event that attracts the top executives from across the gas and energy industry, ……… for over two hours while 2,000 protestors clashed with police outside
(A) decorated
(B) occupied
(C) locked
(D) evacuated
Trang 26A little over two hours later, as the protest outside died down, delegates returned
to the convention center to resume the forum The police arrested and charged a small group of protesters afterwards
The protestors deliberately targeted the forum as part of their campaign against the alleged
environmental ……… caused by power companies They claim that coal and oil power
Refer to the following advertisement
Living Interiors - Home renovation made easy!
Living Interiors is the one-stop shop for all your building and renovating needs! Those searching for inspiration or basic advice on how to enhance the look of their home should look no further than Living Interiors' specialist Renovation Consultants Our consultants are all friendly, highly-trained professionals
……… have a great deal of knowledge and expertise
well With top quality and reasonably priced building materials, paint and
wallpaper, interior fabrics and accessories, builders and experienced home
renovators won't need to look anywhere else!
Living Interiors is the place to go for renovators ………… of innovative ideas, useful
(A) necessary
(B) needless
(C) by necessity
(D) in need
Trang 27Refer to the following article.
Milford Education to Launch the E-Lator
Milford Education, a leading publisher of foreign language dictionaries and learning materials, …………
(A) launches
(B) will launch
(C) launched
(D) were launching
a free online translation service The service, known as the E-Lator; can
translate text instantly into several different languages The company
spokesperson is promising that the website, www milfordelator.com, will
become available for public use on Monday next week
Trang 28Traditionally, such online services have proven unreliable, providing users with awkward translations However, Milford Education executives are confident that the E-Lator can produce ………… translations in almost all circumstances.
Refer to the following email
From: Karl Nourse <noursehello@narumail.com>
To: Marie Schneider, The Alpine Retreat <mariebello@alpine.com>
Re: My Reservation
Hello,
Iwould like to make an adjustment to my reservation for next month I am currently scheduled to check in on the 14th of November and check out on the 19th Unfortunately, I have some important business that I have to attend to on Saturday the 18th It looks like I will need to ………… my holiday by a
Please note that I will be more than happy to pay the standard nightly rate for
my stay I originally planned to ……… advantage of your special 5-night offer As I will no longer be at your hotel for this long, I don't expect to be entitled to a discount
Trang 29The opening ceremony will begin at 3:30 p.m on Monday, January 18 Light refreshments will be served ………… afterwards I hope you will be able to make it in time for this symbolic occasion.